How a small message can cause big problems

View profile for Michael Shabi

☁️ Cloud Systems Engineer - M365 | Entra (Azure) | Data Protection, Security & Compliance | 🧑🎨 Designer by Night🌙

🔐 I thought it was just me… but I broke it for everyone 😅 I was trying to change my MFA settings. Just for myself. Nothing major. The screen said: “User Authentication Failed.” So I assumed it was only affecting my login. But nah. Turns out, the change affected everyone. Nobody could sign in. That one line — “User Authentication” — made it seem like a personal issue. But it wasn’t. That’s when I realised: Wording matters. A small message like that can mislead even admins. When error messages aren’t clear, people waste time — and things get worse. No anger, just a lesson: Make your tools clear. Especially the ones people rely on.

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Aaliyah Afolayan

Cloud DevOps Intern @Inventors Community |I Software Engineerr II UTF Competition Winner Nigeria 2025

2w

That’s a good message. I make sure to include clear messages for error handling in my projects👍

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