Why QAs Should Focus on UX Issues for Better Experience

View profile for Shuhana Jahan Riya

SQA Engineer I @ Brain Station 23

🚀 From Code to Clicks: Why User Perspective is the Real Debugger 👩💻👨💻 As QAs, we often catch issues that aren’t in the code — but in the experience. A button may work perfectly ✅ … but does it guide the user naturally? 🤔 That’s where user perspective becomes our strongest tool. 🎯 Why QAs Must Hunt UX Issues: -Users don’t log bugs, they just leave. -Business loses credibility before analytics even detect customer drop-off. -QA ensures clarity of action + confidence of result. 🔐 Example 1: Auto-Login vs Autofill — A Subtle UX Trap Imagine: A user updates their password ✅ …but forgets to update it in their password manager ❌ ❌ Auto-login immediately → login fails repeatedly → user confusion ✅ Wait for user confirmation → they notice the wrong password, correct it, and log in smoothly Platforms like Gmail, Facebook, and LinkedIn follow this approach — users need control to build trust. 📶 Example 2: Network Drop During Payment — Trust Killer You buy something online → network drops for 2 seconds during checkout. ❌ Bad UX: System retries silently → charges user twice ✅ Smart UX: Show a clear “Payment not confirmed, retry?” message This small decision can mean the difference between a happy repeat customer or support nightmares + lost trust. ✨ Takeways: Seemingly small UX decisions can mean the difference between: ✔️ A smooth, trust-building experience ❌ Or frustration, failed attempts, and support tickets As,we’re the last line of defense between confusion and confidence,we should think like users in messy real life, shining a light on subtle pitfalls that impact experience and trust. #QA #Testing #UserExperience

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