SupportPulse launches secure login system for customers and support agents

“Live Demo: iTechSmart Supreme in Action — Real-Time Fixes for Critical IT Threats.” AI-driven, SSH-secured, zero-touch resolution for infrastructure issues. 💬 Subtext/Description (under the video): Watch iTechSmart Supreme detect and resolve two critical infrastructure threats in real time — without any human intervention. ✔️ Scenario 1: 🔧 High CPU Usage Detected on web-server-01 ✔️ Scenario 2: 🚨 Brute Force Attack Detected via Auth Logs iTechSmart Supreme doesn't just alert — it resolves. This is AI-powered, autonomous infrastructure healing using secure, controlled SSH access — 24/7, zero-touch. 🔒 Security Note: All SSH commands are AI-generated, sandbox-validated, and executed only via approval workflows or pre-approved rules, ensuring maximum safety and compliance. Https://itechsmart.dev/supreme Request a Custom Demo — Let iTechSmart Supreme show you how to eliminate downtime, fight threats, and scale effortlessly. #ITManager #ITLeadership #WorkflowOptimization #BusinessEfficiency #StrategicPlanning #ProductivityHacks #DataDriven #TechTools #EnterpriseIT #iTechSmart #iTechSmart.dev #iTechSmartdev #ITManager #ITLeadership #WorkflowOptimization #BusinessEfficiency #StrategicPlanning #ProductivityHacks #DataDriven #TechTools #EnterpriseIT #iTechSmart #iTechSmart.dev #iTechSmartdev #AllInOne #ITSolutions #UnifiedPlatform #WorkflowAutomation #ITManagement #TechStack #Efficiency #SysAdmin #ZeroDowntime #iTechsmart #ITSupport #ITAutomation #ITManagement #TechForGood #AIinIT #ZeroDowntime #SysAdmin #ITSolutions #FutureOfTech #iTechsmart #AItools #Sysadmin #TechStartup #ITAutomation #InvestInTech #B2BSoftware #ITTeam #TeamCollaboration #ITManagement #EnterpriseTech #BusinessSolutions #SaaSforTeams #WorkflowAutomation #ITInfrastructure #Efficiency #iTechSmart #ITSupport #Helpdesk #TicketResolution #ITAutomation #TechSolutions #AIforIT #ITProfessionals #SaaS #iTechSmart #ITTeam #TechExpert #TeamCollaboration #ITSolutions #AIforIT #ITSupport #iTechSmart #SaaS

Hey all, I’m pumped to share a new blog! Just dropped a deep dive on how Smart Secure Forms at DataMotion, Inc. are shaking up enterprise workflows. Think bulletproof security, AI-powered form creation, and slick integrations that make compliance and implementation a breeze. It’s always a blast diving into our tools to show why they’re a game-changer for businesses. Take a quick peek here below. Would love to hear your thoughts or any secure data challenges you’re facing—drop a comment or DM me! #DataSecurity #SecureForms #EnterpriseTech #Compliance #Workflow

Another step forward for AI weapons detection technology. Our Oceania partnership with Xtractone is gaining significant momentum. FastFlow AI addresses a well-known challenge in security screening: why should someone with no threatening items experience the same processing time as someone requiring detailed analysis? Our intelligent system solves this by dynamically scanning each individual, reducing processing time on an as needed based on what the system detects, allowing individuals to move through increasingly faster and seamlessly while maintaining thorough analysis. Products are in New Zealand and Australia ready for lease / hire or site demonstrations. Contact us to protect your people and property. #xtractone #weaponsdetection #hostilevehiclemitigation #perimetersecurity #AI

𝗧𝗵𝗲 𝗖𝗮𝘀𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗩𝗮𝗻𝗶𝘀𝗵𝗶𝗻𝗴 𝗘𝗺𝗮𝗶𝗹: 𝗔 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝘆𝘀𝘁𝗲𝗿𝘆 Ever had a critical email just... vanish? That happened to us one Monday morning. Our client was certain he'd sent crucial project requirements. We checked everywhere, inboxes, folders, and spam. Nothing. The finger-pointing started: "It must be a Gmail issue." "Server's probably down." But the truth was far more interesting than a simple glitch. We realized emails don't travel in a straight line. They’re like relay runners, hopping from server to server, each one passing through layers of security, spam filters, and DNS checks. In our case, the email was on its journey when one of those intermediate servers said "nope" because of a single, 𝗺𝗶𝘀𝘀𝗶𝗻𝗴 𝗗𝗡𝗦 𝗿𝗲𝗰𝗼𝗿𝗱. The client's system sent the email successfully. It just never completed its journey. The delivery never finished. That simple, invisible misstep taught us two monumental lessons: ➡️ Networking is a fragile, beautiful mess. The tiniest missing record in DNS can break an entire communication chain. The chaos is part of the magic. ➡️ Reliability > Speed. A fast email that never arrives is infinitely worse than a slow email that does. Trust is the true currency of digital communication. Since then, we’ve made it a practice to double-check DNS setups, test email flows, and even educate clients about how mail delivery actually works. 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝗶𝗻 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, 𝘁𝗵𝗲 𝘀𝗺𝗮𝗹𝗹𝗲𝘀𝘁 𝗺𝗶𝘀𝘀𝘁𝗲𝗽 𝗶𝗻 𝗮𝗻 𝗶𝗻𝘃𝗶𝘀𝗶𝗯𝗹𝗲 𝗰𝗵𝗮𝗶𝗻 𝗰𝗮𝗻 𝗰𝗮𝘂𝘀𝗲 𝘁𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗺𝗶𝘀𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴𝘀. #Day3 #TechLessons #Networking #IT #Email #DNS #TechStory #DevOps #DigitalMarketing #ProblemSolving #TechExplained #BehindTheScenes #Innovation #Startups #Business #LessonsLearned #Tech #Engineering #TechLife #SystemDesign

Security First, By Design APIs are convenient, but they also expand your attack surface and create uncertainty about where data goes and who can see it. If your product handles customer PII, health data, or proprietary IP, you need guarantees that survive audits and board scrutiny. Our approach is simple. Dedicated tenancy. Private networking. Customer-controlled keys. Encryption in transit and at rest. Image-pinned software stacks. Detailed audit logs and data residency controls. And a clear policy that your data is never used to train models, never shared, and never sold. This is the environment we are building for teams moving from API prototypes to owned intelligence. Run open-weight models near your data. Keep logs and checkpoints inside your boundary. Prove exactly where workloads ran and what touched them. If security reviews are slowing launches, or if a single ambiguous clause in an API TOS blocks procurement, there is a better path. Own the stack, keep the data, and ship with confidence. #Security #DataGovernance #Privacy #Compliance #AIInfrastructure #VendorNeutral #MLOps

What is Shadow IT? It’s when staff use their own apps, software, or cloud services outside of company systems, like: ❌ A free file-sharing app to send large documents ❌ A personal Dropbox or Google Drive for work files ❌ Messaging apps to “get things done quicker” On the surface, it looks harmless. In reality, it creates: ❌ Security risks - sensitive data floating around unmonitored platforms ❌ Compliance issues - no audit trail, no backups, no oversight ❌ Productivity loss - information scattered across 5 different apps, no single source of truth And here’s the kicker: it usually happens because people are frustrated with inefficient systems or long processes. They’re just trying to make their jobs easier. Great IT doesn’t fight Shadow IT. It removes the need for those workarounds in the first place. If your team has found their own “workarounds,” it might be a sign your systems need to catch up. Curious if Shadow IT is creeping into your business? Let’s chat.

L1/L2 Support is moving from “answering tickets” to “preventing incidents.” The best teams don’t celebrate faster responses; they celebrate fewer reasons to contact support in the first place. What’s changing • Products span edge devices + cloud, with noisy telemetry and rapid releases. • Users expect “in-flow” help, not long email threads. • AI/agentic workflows can triage, summarize, and even self-remediate—safely—when guardrails exist. Clear roles, modernized L1 (Triage & Resolve): Understand intent, confirm context, retrieve known fixes, guide users, and automate safe actions. L2 (Diagnose & Fix): Reproduce, isolate component/version, quantify blast radius, ship patch or config change, and author durable knowledge. Deflection (done right) Not “pushing customers away.” It’s intelligently meeting them earlier: in-product tips, semantic KB, guided flows, and safe one-click actions—so a ticket never needs to be opened. The “Product Brain” behind support Every case links to a product component, version, and change event. This mapping turns support into a feedback engine for engineering, release, and ops. Safety fences for AI-assisted support • Intent Fence: Only approved intents (reset, reindex, purge cache, roll back feature X). • Policy Fence: PII/PHI, data residency, role-aware access checks. • Execution Fence: Dry-run + diff preview + approval thresholds; high-risk steps require human OK. What ‘good’ looks like • Packaged L2 escalations: history, repro steps, suspected component, impact window, logs/telemetry snapshot. • KCS first: every resolved issue → a reusable article, kept live via auto-staleness checks. • Runbooks with automations: commands are parameterized, observable, and reversible. • In-product observability: user-level traces and feature flags tied to support tooling. • Post-resolution learning loop: fix → KB → in-product tip → reduced contact rate. Metrics that actually move the needle • Contact Rate (per active user) • Deflection Rate & Self-Heal Rate (automated resolution without human) • FCR (First-Contact Resolution) • MTTA/MTTR (acknowledge/resolve) • Escalation Quality Score (completeness) • Time-to-KB & KB Reuse • Change-Impact Score (incidents per release/feature) A simple scenario Spike in checkout failures → L1 detects pattern, surfaces known runbook, executes safe cache purge with approval → health improves. L2 links the incident to a recent config change, ships a guarded rollback, and updates the KB + in-product hint to prevent repeats. The mindset shift Support isn’t a cost center; it’s a reliability flywheel. When L1/L2 is product-aware, automation-first, and governed by fences, you don’t just close tickets—you harden the system. What metric did you move first on your journey: Deflection, Self-Heal, or Time-to-KB? #CustomerSupport #AIOps #AgenticAI #ITOperations #SRE #ITSM #KCS #DevOps #CustomerExperience

If you're still managing IT compliance manually, you're one audit away from chaos. Manual compliance processes worked, until your SaaS stack exploded, your endpoints multiplied, and your team got stretched thin. Today, SMBs are expected to: ✅ Enforce device policies ✅ Prove continuous compliance ✅ Respond instantly to violations ✅ And do it all without breaking things Enter: Compliance Automation. Want to know how automating your compliance workflows can help you: ⬇️ Reduce risk ⏱️ Save time ✅ Improve audit readiness 📈 And make enforcement actually scalable Check the comments!

🚀 Castellan v0.3 is here! Just released a comprehensive update for the open-source AI-powered security monitoring platform Castellan with enterprise-grade architecture improvements: ✨ What's new in v0.3: 🔔 Enhanced Teams & Slack Integration ✅ Rich Adaptive Cards for Microsoft Teams with detailed security context ✅ Slack Block Kit messages with user mentions and action buttons ✅ Webhook management with full CRUD interface ✅ Rate limiting per severity level (Critical alerts: instant delivery) 🔐 Enterprise Security Architecture ✅ BCrypt password hashing with configurable work factors ✅ JWT token blacklist with automatic cleanup ✅ Refresh token rotation and server-side invalidation ✅ Password complexity validation and audit trails 🛠️ Advanced Configuration & Reliability ✅ Comprehensive startup validation with fail-fast error handling ✅ Global exception handling with correlation ID tracking ✅ Configuration validators for all critical services ✅ Structured logging and request tracing 🖥️ Cross-Platform PowerShell Compatibility ✅ Enhanced Windows PowerShell 5.1 support ✅ Cross-platform deployment scripts ✅ Comprehensive compatibility testing tools 🛡️ Proven Performance: ✅ 12,000+ events/second processing (20% improvement) ✅ 375 comprehensive tests (97.6% success rate) ✅ <4 second AI threat analysis response time ✅ Multi-core parallel processing optimization Perfect for: Enterprise SOC teams, security researchers, and organizations requiring production-ready threat detection with zero cloud dependencies. Ready for production deployment with enterprise-grade security and reliability! Try it now: https://lnkd.in/dT69CACp How important is local deployment for your security infrastructure? Share your thoughts! 👇 #CyberSecurity #OpenSource #AI #ThreatDetection #InfoSec #Enterprise #Security #JWT #Authentication #PowerShell #MITRE #SOC

Every second on the factory floor has a cost. 💰 If a login takes 30 seconds longer than it should, and you multiply that across every user, every shift, every day… it adds up fast. Imprivata's latest blog explores how small access improvements can create huge productivity wins at scale: https://ow.ly/i9Af30sP7Ps