How thrv's AI framework drives product growth

Stop Shipping Roadmaps, Start Shipping Behaviours What if your roadmap had ZERO features—just the customer behaviors you promise to create? Most teams obsess over shipping output. But retention and revenue come from behavior change: the loops you intentionally nudge, not the widgets you launch. Not features, but habits. In enterprise retail and loyalty, the biggest unlocks I’ve shipped — including >$10M in incremental revenue across programs — came from designing for a few critical behaviors: first digital order fast, weekly repeat visit, profile completion + wallet on file. Once we reframed the roadmap around those, prioritization got simple. We built AI-powered personalization, timely triggers, and incentives as scaffolding to move the behavior, not as ends in themselves. My behavior-led roadmap OS: - Pick 3 behaviors that predict LTV (e.g., second purchase by day 14, list creation weekly, payment on file). - Instrument leading indicators and set explicit thresholds. - Map every feature to a behavior hypothesis and a kill metric. - Use AI to adapt timing, surface, and message per user; run relentless experiments. - Review weekly: if the behavior graph doesn’t move, the feature didn’t ship — even if code did. Takeaway: features are tactics; behaviors are the product. Build the flywheel that customers repeat, and the P&L follows. If your next quarter had to be behavior-only, which three behaviors would you commit to ship?

📚 The Ultimate Digital Transformation Playbook for Home & Auto Insurers 8 Steps to Future-Proof Your Business: 1️⃣ Digitize policy management 2️⃣ Integrate claims, underwriting, and customer service 3️⃣ Use AI for real-time risk assessment 4️⃣ Deploy self-service customer portals 5️⃣ Automate policy renewals 6️⃣ Implement telematics for auto pricing 7️⃣ Use analytics to identify cross-sell opportunities 8️⃣ Continuously monitor KPIs via dashboards 🚀 ApptDev provides the platform to implement all 8 steps—without heavy IT lift. Takeaway: Digital transformation isn’t optional—it’s survival. 👉 Book a demo now to start your transformation.

Turning customer feedback into actionable insight is vital for sustainable success. At Singular Agency, we specialize in transforming raw data into competitive advantage using strategic toolsets like FlutterFlow and Airtable. Our systematic approach ensures you’re not just collecting feedback—but leveraging it to shape better products, make smarter decisions, and win in your market. Elevate your product strategy with clarity and innovation. Learn more: https://t.co/QnK6D0i8YH #AItools #ProductStrategy

🚨 𝐓𝐡𝐞 𝐫𝐞𝐚𝐥 𝐫𝐢𝐬𝐤 𝐢𝐬𝐧’𝐭 𝐆𝐞𝐧𝐀𝐈 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧 - 𝐢𝐭’𝐬 𝐝𝐨𝐢𝐧𝐠 𝐧𝐨𝐭𝐡𝐢𝐧𝐠. From long lines at customer service desks to instant answers at self-service kiosks, GenAI is already transforming how businesses operate. ✅ Faster support ✅ Lower costs ✅ Happier customers Every day of inaction is lost ROI. Are you ready to see what GenAI can unlock for your business? 👉 Let’s talk ROI. #GenAI #DigitalTransformation #CustomerExperience #ROI

Want Better Conversions? Go See for Yourself. One of the most powerful principles I’ve applied to CRO comes from the Toyota Production System:  Genchi Genbutsu - “go and see for yourself.” In CRO, that means stepping into your users’ shoes. Don’t just look at dashboards - watch real sessions, analyze heatmaps, and talk to users. That’s how you uncover the why behind the what. We explored how this mindset helps identifying the root causes of user frustration - and how it can lead to smarter, more human-centered optimizations. 🔗 Read the full article here: https://lnkd.in/dCPUf5xv

Find the reason for user frustration on your website / online store. Read the article below by my SQLI colleague Marinus Ames regarding #CRO strategy.

Struggling contact centers. Burned-out agents. Disconnected experiences. Many businesses are facing these challenges as customer expectations rise. That’s where The New CX comes in—combining AI-driven intelligence with human expertise to create smarter, more connected engagement. This year’s Customer Success Book highlights real companies that have made the shift. Like adHere, a digital ad agency that partnered with Five9 to turn its call center around—boosting revenue by 564%. Get inspired by what’s possible: #CustomerSuccess #TheNewCX

everyone wants observability nobody wants to do the work to make it useful here's how we built observability that actually drives decisions at wednesday solutions - stopped collecting vanity metrics - started connecting user behavior to business outcomes resulted in clearer product decisions and faster iteration cycles observability isn't about having more data it's about having the right data at the right time swipe for the 3-level framework that changed how we ship products #DataDriven #ProductManagement #AgileDevelopment #BusinessIntelligence #UserExperience #MetricsThatMatter #ContinuousImprovement #DecisionMaking

✨ Your customers expect more. Tomorrow’s experience starts now. We design AI-powered journeys that turn clicks into loyalty and interactions into sales. 🎨 Creativity + Data = Future-proof growth. 👉 Let’s craft experiences your customers will never forget.

🚀 Introducing AI-Powered Call Routing in Webwers Cloudtech! 🎉 At Webwers Cloudtech, we’re committed to transforming customer experiences with smarter, faster, and more efficient solutions. That’s why we’re excited to announce the launch of AI-Powered Call Routing — designed to intelligently connect customers to the right agent at the right time. ✨ Key Benefits: ✅ Reduced wait times ✅ Improved first-call resolution ✅ Personalized customer interactions ✅ Increased agent productivity With AI working behind the scenes, your customers will enjoy seamless support, while your team focuses on what matters most — delivering value. We’re thrilled to help businesses elevate their customer service game with this cutting-edge solution. 🔗 Learn more: https://webwers.com/