Tilottam Wagh’s Post

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Senior Product Support Analyst

Higher education often moves at a glacial pace, yet the demand for efficiency and personalized student experiences accelerates daily. Ellucian's recent push into generative AI, embedded directly within Ellucian Experience, aims to bridge this growing chasm. This isn't just about new features; it's about fundamentally rethinking how institutions operate and serve. The announced AI capabilities promise significant operational shifts. Imagine AI-powered chatbots handling routine student inquiries, freeing up staff for complex cases. Picture administrative processes, from enrollment to financial aid, streamlined through intelligent automation. The goal is to elevate service delivery while simultaneously reducing administrative burdens. Yet, a critical question remains: are institutions truly prepared to integrate these AI tools strategically, or will they become another underutilized system? Merely adopting new technology is insufficient; the challenge lies in re-architecting workflows and cultural mindsets. Effective implementation demands a holistic vision, not just a tactical rollout. This isn't an upgrade; it's an imperative for relevance in a data-driven world. Institutions must move beyond merely having AI to actively leveraging its full potential for student success and operational resilience. Will this AI integration truly transform higher education, or just provide another layer of complexity for already strained systems? #HigherEd #EdTech #Ellucian #GenerativeAI #DigitalTransformation

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