16 May 2025 edition
Mark Your Calendar
• May 27 – The SME Banking Community, in partnership with Corporate Value Associates, is organizing an online event on empowering the modern Relationship manager with tools for smarter SME banking. Ken Burke and Ulf Erik Lett will host Susan Davies, Head of Business Banking at Santander UK. Register here: https://www.qorusglobal.com/webinar/29843-empowering-the-modern-rm-with-tools-for-smarter-sme-banking
• May 28 - Join the Digital Reinvention Community and Infosys Finacle for a powerful conversation on the future of pricing and billing in banking. Stergios Zlatanos from Piraeus, Devrim Ziya Tavil fom TEB, and Othman Tawfeqe from KIB will share their insights on how to future-proof revenue management, in a session hosted by Ján Uriga and Siva Subramaniam. Don’t miss it—register here: https://www.qorusglobal.com/webinar/29503-future-proofing-revenue-management-transforming-pricing-billing-in-banking
• June 17 - Reinvent Forum Insurance at PZU headquarters. Our unmissable annual insurance event, featuring the Qorus Innovation in Insurance Awards 2025 ceremony. Featuring Jan Zimowicz, Jean-Marc Pailhol, Roger Hodgkiss, Hugo Julião, Michal Struzik, Marcin Kurczab, Fernando Enríquez Guadix, Uğur Çağlar, Kaan TÜLÜ and much more. You can already book your seat on: https://www.qorusglobal.com/event/29641-reinvent-forum-warsaw-insurance
Iwan Juwono is Head of Insurance at Grab, Southeast Asia’s leading superapp. He shares with Qorus’ Boris Plantier some glimpses of his daily life and his international experience gained in the insurance sector: https://www.qorusglobal.com/content/29870-at-work-with-iwan-juwono
The report everyone's talking about
Embedded & unstoppable: The future of seamless insurance in mobility, travel, health & cyber
This report dives into the fast-growing momentum behind embedded insurance, the strategic moves needed to succeed, and how Allianz Partners is reshaping customer engagement in today’s digital world: https://www.qorusglobal.com/content/29840-embedded-unstoppable-the-future-of-seamless-insurance-in-mobility-travel-health-cyber
Spotlight Articles
Europe’s top financial services innovators honored at Qorus Awards ceremony
Qorus announced the winners of the second edition of the Qorus Reinvention Awards – Europe during an in-person ceremony in Vienna on 14 May: https://www.qorusglobal.com/content/29887-europes-top-financial-services-innovators-honored-at-qorus-awards-ceremony
Innovation Radar: Reinvention Awards Europe winners 2025
Check out the most innovative projects from Europe’s top banks and insurers—this is the best of Europe, in stories and video: https://www.qorusglobal.com/content/29888-innovation-radar-reinvention-awards-europe-winners-2025
CalBank strengthens physical distribution to meet the needs of every Ghanaian
CalBank PLC is on a mission to change the way banking looks in Ghana, and they’re doing it with one key focus: accessibility. As one of the country’s top financial players, CalBank is reshaping physical distribution with a smart mix of expanding branches and reaching new communities through digital and agent Banking: https://www.qorusglobal.com/content/29878-calbank-strengthens-physical-distribution-to-meet-the-needs-of-every-ghanaian
Qorus Rewind
The rise of technosocialism - How inequality, AI and climate will usher in a new world
When his bestselling book 'The Rise of Technosocialism' dropped, futurist Brett King sat down with Boris Plantier from Qorus to talk about why there are reasons to be optimistic about AI and its potential to positively impact society: https://www.qorusglobal.com/content/16770-further-insights-the-rise-of-technosocialism-how-inequality-ai-and-climate-will-usher-in-a-new-world
Awards Submissions of the Week
First Islamic Bank in the World to offer direct Bitcoin investments by ruya (United Arab Emirates)
Ruya is the world’s first Islamic bank to offer Bitcoin investments, allowing customers to buy and sell virtual assets ethically and securely through its app—seamlessly blending Shari’ah compliance with digital innovation in everyday Banking: https://www.qorusglobal.com/innovations/29868-first-islamic-bank-in-the-world-to-offer-direct-bitcoin-investments
New Corporate Homebanking by Millennium bcp (Portugal)
Millennium bcp’s corporate banking platform turns complexity into clarity—offering SMEs real-time multi-bank views, AI-powered cash flow insights, and fully digital credit approvals in just minutes: https://www.qorusglobal.com/innovations/29845-new-corporate-homebanking
Finacle Term Deposit Interest Calculator – A System-Driven solution by Axis Bank (India)
Axis Bank successfully launched a first-of-its-kind, system-driven Term Deposit Interest Calculator for banks on the Finacle platform, streamlining and automating interest calculations like never before: https://www.qorusglobal.com/innovations/29754-finacle-term-deposit-interest-calculator-a-system-driven-solution
Proactive Service Mechanism by DOST Digital Innovations Center (Azerbaijan)
Azerbaijan’s Proactive Service Mechanism automates pension and social benefit distribution, cutting bureaucracy and errors while achieving 98% citizen satisfaction and 40% cost savings: https://www.qorusglobal.com/innovations/29872-proactive-service-mechanism
Klarna reconsiders AI push as human touch makes a comeback
Swedish fintech giant Klarna made headlines last year by claiming its AI tools could do the work of hundreds of customer service reps. But after more than a year of relying heavily on automation, the company is reversing course—bringing humans back into the equation: https://www.qorusglobal.com/content/29881-klarna-reconsiders-ai-push-as-human-touch-makes-a-comeback
BBVA scales up ChatGPT use, expands AI access to 11,000 employees
Spanish banking group Banco Bilbao Vizcaya Argentaria has expanded its partnership with OpenAI, increasing its number of ChatGPT Enterprise licenses from 3,300 to 11,000. The move reflects the bank’s broader push to integrate generative AI across its global operations: https://www.qorusglobal.com/content/29882-bbva-scales-up-chatgpt-use-expands-ai-access-to-11000-employees
Generali offers AI-driven savings solutions
Generali France, a long-established player in online life insurance, has announced a partnership with fintech company Evinance, which specializes in digital savings management. The collaboration aims to provide life insurance and retirement savings solutions enhanced by artificial intelligence: https://www.qorusglobal.com/content/29880-generali-offers-ai-driven-savings-solutions
DBS adds new mobile wallet security feature amid rise in phishing scams
DBS Bank is stepping up its fraud prevention efforts with the launch of a new “Mobile wallets” control in its DBS/POSB digibank app. The feature, rolling out in mid-May, is designed to prevent scammers from adding phished card details to mobile wallets for unauthorized use: https://www.qorusglobal.com/content/29883-dbs-adds-new-mobile-wallet-security-feature-amid-rise-in-phishing-scams
esure rolls out all-in-one insurance app to simplify car ownership
A new app from UK-based insurer esure Group is aiming to take the stress out of car-related admin. In collaboration with fintech platform Caura, esure has launched a comprehensive insurance and car management app designed to streamline everyday vehicle tasks—from checking MOT renewal dates to paying toll charges—all in one place: https://www.qorusglobal.com/content/29886-esure-rolls-out-all-in-one-insurance-app-to-simplify-car-ownership
Bank of America expands physical footprint amid digital growth
Bank of America has announced plans to open more than 150 new financial centers across 60 U.S. markets by the end of 2027. This includes 40 centers opening in 2025 and 70 more set for 2026. Since 2016, the bank has invested over $5 billion into expanding and modernizing its physical locations, signaling an ongoing commitment to maintain a strong in-person presence alongside its digital services: https://www.qorusglobal.com/content/29890-bank-of-america-expands-physical-footprint-amid-digital-growth
Chime Enterprise debuts PayTV to bring transparency to payroll
Chime Enterprise, the enterprise arm of the financial technology company Chime, has launched PayTV (Transparency & Visibility), a real-time pay visibility tool for payroll teams. The product debuted at Payroll Congress, a key event for professionals in the payroll industry: https://www.qorusglobal.com/content/29889-chime-enterprise-debuts-paytv-to-bring-transparency-to-payroll
Willis launches FinTech Plus to streamline global insurance for startups
Willis, a WTW business, has launched FinTech Plus, a global insurance solution tailored to the fast-moving world of financial technology. Developed over the past year by Willis teams in the UK and US, the product aims to address the growing complexity and risk exposure faced by scaling FinTech firms. The solution offers a simplified, globally consistent process through a single proposal form and unified policy wording: https://www.qorusglobal.com/content/29884-willis-launches-fintech-plus-to-streamline-global-insurance-for-startups
HUB International targets wealthy entrepreneurs with new small business insurance offering
HUB International has introduced a new solution aimed at a niche but growing group: high-net-worth individuals launching or managing small businesses. The new offering, HUB Private Client Small Business Solutions, is designed to help wealthy entrepreneurs manage the unique risks associated with side ventures or passion projects, ranging from boutique spirits to bespoke jewelry: https://www.qorusglobal.com/content/29885-hub-international-targets-wealthy-entrepreneurs-with-new-small-business-insurance-offering
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