The Difference Between Engagement and Interaction

We often hear that good eLearning should be “interactive.” But here’s the truth: interaction alone isn’t enough.

Clicking next, dragging a slider, or matching terms can all be interactive…But does that mean the learner is engaged?

At Inelso, we ask a different question: Is the learner thinking, feeling, and connecting with the content?

That’s where real engagement lives.

What looks like engagement (but isn’t):

• Clicking without context

• Answering quiz questions just to move on

• Navigating flashy animations without meaningful takeaways

What is engagement:

• Feeling curious enough to keep exploring

• Seeing yourself in the scenario

• Wanting to apply what you just learned in real life

How we design for engagement at Inelso:

• We use storytelling to build emotional connection.

• We ask relevant questions, not just quiz questions.

• We give learners space to reflect — not just click.

• We design journeys that flow with intention, not just add “interactions” for show.

Because when someone is truly engaged, they’re not just completing a module. They’re thinking differently. They’re learning.

What does engagement mean to you? We’d love to hear what makes you lean in when learning.