Embedding patient-reported clinical data (PROMs) into the delivery of patient care

Many hospitals still track post-discharge progress with a mix of paper surveys, phone calls and the occasional audit.

Three consequences are common:

1. Data arrives late and only from the very happy or the very unhappy.
2. Early signs of deterioration are missed until the next readmission.
3. Someone spends hours re-typing answers into a spreadsheet no one can view in real time.

What’s working instead

Several services now embed their PROMs questions inside the same mobile pathway patients already use for reminders and education.

• Proven response rates at scale of over 80% + multilingual support for over 32 languages
• How it works: A 2-minute check-in lands on a live dashboard.
• Green = no action | Amber = schedule a call | Red = clinician notified immediately.

Snapshot: CanConnect, Central Adelaide Local Health Network

This new digital pathway, which went live in just weeks, aims to enhance patient outcomes and reduce unnecessary hospital admissions for breast cancer patients.

 The digital pathway is the latest step in a program created by the CanConnect team to address gaps in chemotherapy care, collaborating with the Rapid Assessment Unit to identify the most effective interventions—whether self-management, clinical support, or in-person visits. 

The digital platform improves access to symptom support during cancer treatment through early identification of emerging symptoms:

 🌟 Enhanced patient experience & access

• Remote symptom monitoring enables patients to report symptoms while at home and can reduce unplanned hospital visits

🌟 Clinical risk reduction

• Early risk detection for hospital avoidance and prompt intervention minimises ongoing deterioration and improves overall outcomes.

Celebrating the Royal North Shore Hospital perioperative team's E-Poster on the DIAMONDS project – Digital pathway for Improved Assessment, Management & Optimisation of patients for planned Surgery.

 Royal North Shore Hospital perioperative team's e-Poster was displayed at this year's ANZCA's Annual Scientific Meeting, showcasing their work on Digital pathway for Improved Assessment, Management & Optimisation of Patients for Planned Surgery 

The project impact:  

🔹 Halved the time clinicians need for face-to-face pre-admission assessments  

🔹 Cut in-person clinic attendance by 22 % while boosting patient usability  

🔹 24 patients reviewed in the time to assess one prior  

Powered by a custom, co-designed digital patient pathway, the DIAMONDS programme demonstrates what’s possible when clinically led teams adopt digital tools to optimise readiness, recovery, and resource use.

Read the E-Poster

Central Adelaide Local Health Network launch a new registration and triage pathway for their Sexual Health Team

Congratulations to the Sexual Health team at Central Adelaide Local Health Network for the launch of a registration and triage pathway 🎉 

They had been relying on an online “triage form” that, once submitted, vanished from view. 

Clinicians never saw the answers, staff still had to ring every patient, and intake data was re-keyed by hand.

They’ve flipped that workflow on its head with a digital pathway that:

✅ Allows for self-registration — patients complete consent and triage questions on their phone

✅ Provides a live dashboard — responses land where clinicians can review them in seconds

✅ Can automate risk flags — colour-coded indicators replace paper checklists

✅ Fewer calls — admin and nursing teams phone only the patients who need extra helpInitial data suggest substantial reductions in manual processing time and a notable increase in first-contact resolution.

What could a streamlined pathway look like for your intake process?

We were at GENCA (Gastroenterological Nurses College of Australia) Conference in Adelaide.

Did you know that we help public and private GI teams transform their existing paper or phone-based workflows into a single, mobile patient pathway?

Our digital pathways can support:

• Self-registration and risk screening in minutes
• Automatic prompts for bowel prep or fasting instructions
• Live dashboards that show who is ready—and who needs a call
• Quick symptom check-ins after discharge, with red/amber/green alerts

The result: improved visibility, fewer manual calls, more time for high-value care and a smoother patient experience.

In case you missed it...

• Danielle Dougherty, Operations Manager from Wandi Nerida, Australia’s first residential recovery centre for people affected by an eating disorder, shared her experience with implementing seamless, patient-centred care, enabled by technology solutions with a fully integrated digital medical record system.
• Professor Jane Andrews and the incredible team behind “the low-cost, scalable” My PreHab Program for Central Adelaide published by Australian College of Health Service Management. 
• How hospitals can streamline pre-admission for patients and staff webinar is now available on demand.
• Flashback: Working with Fiona Stanley Hospital, Fremantle Hospitals Group (FSFHG) on their expanded use of digital patient pathways in its endoscopy and gastroscopy unit, Scott Sargent, FSFHG consultant anaesthetist, shares the impact.
• Hear more from the team at Metro North HHS in Brisbane about their experience implementing a digital patient pathway in the outpatient waitlist optimisation webinar here.

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