How Can YOU Start Using #AI? POST 10: From Legacy Systems to #AI Leadership
Dr. Eugene Kolker (Gene)
Award-winning technology, higher ed, and business leader driving transformation and revenue through AI, ML, data, & IT. Ex-IBMer, top 2% globally cited scholar with 2 exits—Gene is ready to help your organization thrive.
#AI isn't just about chatbots and futuristic predictions, it’s transforming industries TODAY. Case in point? BCBSM (Blue Cross Blue Shield of Michigan) has gone from a lagging tech user to an AI innovation leader, all while navigating complex regulations and massive data.
🔹 BCBSM in 2 Sentences. BCBSM is a $36B healthcare payor serving 5M+ members and 37K+ providers. As one of the largest US health payors, BCBSM operates with tight 1-1.5% margins, balancing cost-efficiency with high-quality care.
🔹 How Did They Do It?
🔹 Why Is AI So Hard in Regulated Industries? Implementing AI in highly regulated sectors like healthcare isn’t just about innovation, it’s about compliance, security, and trust. With over 700(!) regulatory bodies overseeing AI use at BCBSM, ensuring data privacy, preventing biases, and maintaining explainability aren’t just best practices, they’re non-negotiable requirements.
🔹 The Impact? 20+ production AI models and 3 Generative AI applications, including BenefitsGPT and ContractsGPT, optimizing operations and improving member services. This is what responsible AI adoption looks like!
Want to future-proof YOUR org? Take notes from BCBSM’s playbook.
🔹Are YOU in regulated industries? What’s YOUR biggest #AI challenge? Let’s chat! 👇 Stay safe and curious, Gene
#AI #HealthcareAI #Innovation #Leadership #ResponsibleAI