How to repair a trust problem
Rachel Botsman
Leading expert on trust in the modern world. Author of WHAT’S MINE IS YOURS, WHO CAN YOU TRUST? And HOW TO TRUST & BE TRUSTED, writer and curator of the popular newsletter RETHINK.
This is the summary version of the Rethinking Repairing Trust newsletter edition. You can read the long-form article (which includes more actionable ideas on how to repair trust when it breaks down) by following this link.
When did you last have your trust broken? How did it feel?
Depending on what happened, the trust may be so deeply damaged that you’ll never feel a sense of safety or solid ground again. In that case, the courageous step can be walking away from the situation. There are, however, many occasions when you want or need to fix the trust issue.
In this edition of the Rethink newsletter, I'll teach you how to establish the cause of a trust problem - and how to find ways to move forward with the relationship.
The leaders' leader on inclusion - helping leaders connect values driven leadership with commercial and organisational success #speaker #coach #writer #consultant #trainer #designer of change programmes
2yI agree with the importance of not blaming, but as a specialist in systemic EDI work I find the challenge can be that trust has been eroded over years with colleagues from minorities groups. Then when a light is shone on behaviour and practices that have marginalised people from minorities groups, those exhibiting those behaviours can often turn themselves into the victim, talking about how upset the accusations have made them feel. Whilst not always helpful, understandably leads to blame and further diminishes trust. I think what I would therefore add is being open to feedback on things we have done that diminishes others’ trust while not centring ourselves in working forward towards repairing trust.
I Help Startups Grow with Smart Remote Support | Let’s Talk About Your Next Project | Founder at Brainstorm
2yRachel Botsman "Thanks for sharing this thought-provoking article on repairing trust. It's important to acknowledge the role that technology plays in shaping our perceptions of trust, and to actively work towards rebuilding trust in the face of systemic issues. This article provides a helpful framework for doing just that."
Expert communications and engagement strategist, super-charged with legal thinking
2yInterestingly, the same principles and steps to repair apply to managing and supporting the relationship between an organisation and a discreet group of impacted stakeholders.
Calm pathfinder Leading Mind Health Revolution @ Wellness Orbit Visionary, securing high quality spatial plans @ OÜ Head
2yAs humans, our ability to tolerate the unknown is often poor. When you look at how much you know about the world, most of it is unknown to you anyway. Earning trust takes time. When trust is broken there may two totally different reasons, you don't know something that made the other person break the trust and if you would, you could understand it. ... or it is broken as fundamental promises are broken. Ask: Maybe the other person/company has changed the way that doesn't allow you to keep your honesty and principles and thus no longer belongs to your life? In this case, you have learned the lesson and need to move on. In life around us only one thing is sure, change! At least until we don't look into the domains of consciousness and the True Self, where things are always stable. So, here is one option for a new and sustainable narrative - learn to know yourself and use your awareness at will, then a whole new world opens up. One where two subtle levels of your own inner domains are always stable.
Realtor Associate @ Next Trend Realty LLC | HAR REALTOR. Har.com/Chester-Swanson/agent_cbswan
2yThanks for sharing.