How to Resolve Windows 365 Provisioning Policy Unsupported Image Status in Intune

When provisioning Windows 365 Cloud PCs through Intune, administrators may encounter an “Unsupported Image Status” error. This typically happens when the selected image—either from Microsoft’s gallery or a custom one—doesn’t meet Windows 365 requirements.

Common causes include using deprecated gallery images or custom images that lack proper configuration, such as missing Syspro, incorrect Windows edition, or licensing issues. Microsoft recommends using gallery images because they’re pre-validated for compatibility. If using custom images, they must be carefully prepared to meet specific prerequisites like Windows 11 Enterprise edition and proper Syspro application.

To resolve the issue, admins should inspect the provisioning policy in Intune and verify the image status. If the image is outdated or unsupported, replacing it with a newer gallery image—such as Windows 11 Enterprise + Microsoft 365 Apps version 24H2—is often the quickest fix.

The article walks through updating the image in the Intune Admin Center, confirming the new image’s support status, and saving the changes. Once updated, the provisioning policy becomes valid again, allowing successful Cloud PC assignments without errors.

[New Post] 📌 How to Resolve Windows 365 Provisioning Policy Unsupported Image Status in Intune

💡Windows 365 Cloud PC Image Gallery

💡Identify Windows 365 Provisioning Policy’s Unsupported Image Status in Intune

💡Details about Windows 11 Enterprise + Microsoft 365 Apps 24H2 Image

💡End Result

⚠️ Issue Overview

• Unsupported Image Status occurs in Intune when a provisioning policy for Windows 365 Cloud PCs references an image that doesn't meet Microsoft's requirements.

Causes include:

• Deprecated gallery images
• Custom images lacking proper configuration (e.g., missing sysprep, wrong edition, licensing issues)

✅ Recommended Solutions

• Use gallery images provided by Microsoft—they’re pre-validated for Windows 365.

For custom images, ensure:

• Windows 11 Enterprise (multi-session or single session)
• Proper Syspro application
• Compliance with disk, memory, and licensing requirements

🔍 Troubleshooting Steps

• Go to Intune Admin Center → Devices → Device onboarding → Windows 365 → Provisioning policies.
• Locate the policy with “Unsupported Image” status.
• Review image details: status, end of support date, and provisioning policy.
• If the image is deprecated (e.g., Windows 11 Enterprise + Microsoft 365 Apps 21H2), update it.
• Select a supported image (e.g., 24H2 version) from the gallery.
• Save and update the provisioning policy.

✅ Final Outcome

• After updating the image to a supported version (e.g., 24H2), the provisioning policy status changes to Supported.
• Cloud PC provisioning resumes without errors.

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