Insurance Insights - #11

Welcome back to Insurance Insights!

This month, we’re reflecting on the cycles of change and innovation that define our industry. Matt Lane, CEO of Intermediary and Market Services presents an article on the lessons history offers, exploring how technological shifts have consistently reshaped markets.

Moving from macro trends to how AI is driving progress in healthcare, Katie Flatman from our Spinal Injuries Special Interest Group (SIG) looks at recent developments where AI is restoring movement and improving rehabilitation to create better long-term outcomes for patients.

Finally, our latest case study details how our team’s early suspicions and litigation led to the dismissal of two exaggerated personal injury claims, protecting our client from a £29,000 loss.

Also in the news...

Upcoming events

Insurance Supper Club (ISC) Group Awards

We are incredibly proud that three of our colleagues are finalists for the 2025 ISC Group Awards, taking place on Tuesday 23rd September in London.

• Gillie Fairbrother - Most Impactful Member of a Gender ERG

• Ruth Lawrence (Keoghs) - Outstanding Leader

• Caroline Cowan (Keoghs) - Pioneering Talent

ISC Group continues to make progress in its mission to close the leadership gap across the insurance industry. The organisation now boasts a vibrant community of over 10,000 members and more than 100 corporate partners.

These awards spotlight women driving change across the insurance industry. The dedication to leadership, inclusion and excellence of all three finalists embodies our values at Davies.

Good luck to all three!

Insurance Post Claims and Fraud Awards

Davies, Keoghs and GBB (UK) Ltd have been shortlisted for an incredible seven awards at the 2025 Insurance Post Claims and Fraud Awards, taking place on Thursday 2nd October.

These nominations are a testament to our shared commitment to collaboration, sustainability, and excellence in claims handling. Congratulations to all other nominees, we look forward to celebrating with you at the awards ceremony!

Spotlight: Davies launches Certificate in Insurance Academy

Recently, we launched our Certificate in Insurance Academy, a new guided learning experience designed to support entry level talent starting their career in insurance.

The Academy provides everything learners need to achieve their CII qualification, combining our expertise alongside dedicated support. Employers can use this programme to help nurture their new starters.

This is a complete end-to-end learning solution to educate and empower the next generation of Insurance professionals.

Head here to find out more:

Our newsletters are a round up of the very latest insurance news and trending topics, exploring a range of themes including claims management, technological advancements, talent acquisition, process optimisation, market trends, and enhancing customer experiences.

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