The Power of Appreciation

The foundation of any organization is its culture. Daniel Coyle, author of The Culture Code, says it best, “Great teams do not happen by chance. Culture is not something you are – it’s something you do.” What is culture? Culture is the by-product of a community that has come to an agreement on spoken and unspoken humanitarian norms that will be their guiding principles.

To grow a healthy culture, we must continue to recognize and express appreciation to those who come across our path every day. When was the last time you expressed gratitude to someone? Taking time to acknowledge someone’s contribution, no matter how big or small, never goes out of style.  

When I meet with leaders across the country to discuss the importance of creating a healthy culture, there is a universal agreement: it is all about mastering the art of caring for people. Expressing both public and private appreciation to a peer, a more junior teammate, or even someone who may be senior to you is invaluable. 

In a recent conversation with Michael Hayes, a technology thought leader in Atlanta, we discussed how to make a difference in our communities and what it means to create a moment of appreciation.  Michael shared a list of positive behaviors he calls “PlatinumProfessionals”. I loved the concept, virtues, and simplicity.

·      Productive – A productive person is measured more by the quality of their work than the quantity.

·      Listener – Listens to understand instead of formulating a preconceived bias.

·      Accountable – Accountability is keeping your commitment.

·      Transparent – Holding back information is risky and may impact sound decision making.

·      Integrity – Doing the right thing all the time, not just when it is convenient or self-serving.

·      Negotiable – Encourage and openly consider other’s ideas; be vulnerable enough to reverse your position when warranted. 

·      Unflappable – Remain calm, always composed, and level-headed.

·      Magnanimous – Be generous, kind, noble, and forgiving. 

As you go through your day practice these platinum qualities. When you see someone exhibiting these qualities, pause for a few minutes and let them know how grateful you are that they are your colleague. #appreciation #thankyou #recognitionmatters #kindness