Syncro Release Day: June Edition

At A Glance:

• Entra ID Sync 2.0 - Live Now
• Microsoft User Actions - Live Now
• Proofpoint Billing - Live Now
• Mobile App Enhancements - Live Now
• Network Discovery Enhancements - Live Now
• Quality of Life Updates - Live Now
• Microsoft Security Baselines - Early Access
• Ticket Timer Enhancements - Early Access
• June Release Webinar - Registration Now Open

Looking for full bug fixes and back-end updates? View our full release notes here.

📢 Live Now

Entra ID Sync 2.0

Connect individual tenants or your CSP and have more granular control over which users or groups are included in the sync.

We’re excited to announce that Entra ID Sync 2.0 is now live and included at no additional cost in the Team Plan*. Syncro’s expanded Entra ID Sync feature addresses specific partner pain points, such as:

• Running hourly instead of daily, to keep your end users in the platform better aligned with Entra ID.
• Providing more options to help you pull the right Users from your MS tenants. For instance, in addition to Department and User Type, you can now pull end users based on Groups, Domain, and Office Location when setting up the new Entra ID Sync. 
• Showing disabled users in Entra ID as Microsoft Disabled in Syncro; these can be filtered out of the End User List for the Customer Organization.

*Entra ID Sync 2.0 is only available for users with a Team Plan Syncro account. For more information, see  Getting started with Microsoft 365 Management.

Microsoft User Actions in Syncro

Unlock seamless Microsoft 365 and Entra ID user management within Syncro.

With Syncro’s Microsoft user management features, you can perform Microsoft Entra ID management actions for customers. Reset passwords and manage MFA methods for Entra ID users directly from the Syncro portal, eliminating the need to switch between platforms and saving you valuable time, simplifying workflows, and enhancing security for customers.  

Network Discovery Enhancements

Keep your device list accurate, fix issues quickly, and avoid issues before they arise or grow.

These user-driven improvements to Network Discovery include:

• Instant notifications for newly discovered devices
• Cancel active scans anytime
• Detailed error messages during agent deployment
• Visibility into key profile settings like the primary node
• Auto-refresh on the Discovery Profile page for real-time scan updates—no manual reloads needed

Mobile App Enhancements 

Easily manage End Users from within Organizations in the Syncro Mobile App. Building on our previous mobile update, we’ve introduced the ability to:

• Search, create, view, and edit end users from the Organization page

This update creates the framework from which we can continue to build functionality to facilitate Technicians in the field to execute on assisting their clients.

Universal Billing with Proofpoint

Universal Billing brings daily usage counts from your third-party vendors and maps that usage to respective customer records within Syncro. 

Those counts can be carried over into your Recurring Invoicing, allowing you to set it once and never spend another minute on it again. Counts will automatically adjust on your recurring invoices as licenses are incremented and decremented within your third-party vendor, just like we do today with our asset and contact counters.

Universal Billing is currently available with Proofpoint, and we’ll be adding support for both new and existing Marketplace vendors throughout the year.

🧡 Quality of Life (QoL) Updates

• New ticket automation action: easily add subscribers to tickets
• Fixed script editor search issues
• Removed persistent 'Tax Exclusive' migration banner
• Improved ticket status updates in automations
• Clickable organization names in the Contract Index
• Admin Settings page now fully accessible on mobile

See the full list in our release notes.

🗓️ Coming Soon

Microsoft Security Baselines - Early Access Sign Up

Guided implementation of a CIS-aligned baseline for Microsoft 365 tenants, including monitoring baselines and alerting for failures or drift.

Unified Ticket View - Early Access Sign Up

The Unified Ticket View features will allow you to create Ticket Views for your technicians that include their assigned tickets, their subscribed tickets, and any unassigned tickets that they should consider assigning to themselves.

Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on DAY, June 11 at 10 am PST.

Click here to register!

Hope you're enjoying the sunshine and the longer days! ☀️

Team Syncro