The Trust Gap in Healthcare: Only 23% of Consumers Completely Trust the Industry—What Can We Do About It?

Trust is the currency of healthcare. But according to Salesforce’s latest Connected Health Consumer Report, only 23% of consumers say they completely trust the healthcare system.

Think about that for a second: We're asking people to share their most personal data, follow treatment plans, trust diagnostics, and even let digital tools guide their recovery journeys—yet only 1 in 4 of them feel fully confident in the ecosystem we’ve built.

That’s not just a statistic. That’s a wake-up call.

Why the Trust Deficit Exists

In our conversations with providers, payers, and digital health innovators, the reasons are clear:

• Fragmented systems that force patients to repeat their histories over and over again
• Opaque data practices where patients have no visibility into how their information is stored or used
• Digital front doors that feel more like locked gates than welcome mats
• Generic experiences that don’t treat patients like people

Trust erodes when healthcare feels transactional instead of human.

But Here’s the Good News:

Technology can bridge this gap. But it must be done right.

At Newpage Solutions, we’ve been quietly working behind the scenes with life sciences companies, hospitals, and digital health startups to create software that doesn’t just perform—but earns trust at every click, tap, and interaction.

How We’re Helping Close the Trust Gap

Here’s what a trusted software development partner looks like in action:

✅ Patient-first design thinking We don’t just build interfaces. We craft experiences that speak with empathy, accessibility, and clarity—especially for vulnerable or digitally underserved populations.

✅ Data transparency by design From consent layers to audit trails, we ensure patients know what’s happening with their data—and can take control when needed.

✅ Interoperability that works We integrate across EHRs, wearable ecosystems, and pharma CRMs to create a single source of truth for both clinicians and patients.

✅ Security-first development Trust is fragile. We build with compliance, encryption, and zero-trust architecture from day one.

✅ Human + AI harmony We use AI to assist, not override. Think smart reminders, nudges, and support—not decisions made in black boxes.

What Trust in Healthcare Should Feel Like

• A parent knows the app tracking their child’s medication is FDA-compliant and HIPAA-safe
• A rural cancer patient connects instantly to a tele-oncologist with access to their full history
• A diabetic teen’s wearable alerts their caregiver before something goes wrong
• A post-op patient receives personalized, intelligent nudges that feel like a friend checking in

That’s not the future. That’s what our clients are doing today—with Newpage in the engine room.

Let’s Close the Gap—Together

Rebuilding trust in healthcare isn’t about marketing. It’s about designing truthful, empathetic technology that proves itself every time it’s used.

If you’re building patient-facing platforms, chronic disease solutions, or AI-powered experiences in life sciences—we’d love to be the partner that helps you build trust into the tech.

Let’s talk. ashish.sharma@newpgae.io