Customer Contact Week

CCW Nashville is coming! I’ve been in digital business for 33 years, and the time we’re in RIGHT NOW is perhaps the most transformative yet. Even more so than the original adoption of the worldwide web, because the pace of change today is so much quicker. Waiting around to see what happens seems - at this moment - to be a very risky strategy. Especially if you’re in customer service of customer experience as a career. That’s why events like Customer Contact Week Nashville are so vital: - Dozens and dozens of speakers giving presentations on what’s working (and what’s not) in their organizations as they flip the switch on AI and more - A huge exhibit hall filled with vendors who are bending over backwards to show you what’s possible. Great swag, too. - A super well-organized event that just works smoothly And check this out…Keynote speaker for CCW Nashville October 22-24? Dick Vitale. THE Dick Vitale. That’s AWESOME, baby! Early bird value pricing is good for another couple weeks. Take advantage of it. Use my link in the comments with code CCWNASH25_JAY for 20% OFF current rates! If you’re in charge of customer satisfaction in any way, you kinda need to be there! #CCWPartner

Great minds think (and book) alike ☝️🤓 The Omni Nashville Hotel is almost sold out! Act fast to book your hotel reservation with our special group rate now! And, if you still need to book your flight to #CCWNashville, we are pleased to offer discounts for Delta Air Lines, Southwest Airlines, and United Airlines! Click this link and scroll near the bottom of the page to book all your CCW needs today: https://lnkd.in/gGtP9jaC

We don't want to alarm you, but there's only one month left to save $800 off a standard end-user pass to #CCWNashville with our Early Bird special! 🗓️ With $800, you could buy about 178 McChickens, 20 Labubus, or 808 Arizona Iced Teas! Save that money for the things you want most in life and register at the link in the comments today!

"Almost anything a human can do, a machine can do better, and it’s getting less expensive to do so by the day." Part 2 of •Shep Hyken's Forbes article is here! In it, he explores AI Futurist Zack Kass' keynote on the intersection of AI and customer experience, as well as the critical phases of the AI revolution that every CX and business leader should understand. Click the link in the comments to read more!

#ThrowbackThursday to Theresa W. headlining the #CCWNashville main stage with a reminder that empathetic leaders drive results. Ready for the next chapter? Register for the next #CustomerContactWeek here: https://lnkd.in/gGtP9jaC

CCWomen 🤝 Authority Magazine   Congratulations to CCWomen’s very own Shiwon O. for her interview with Authority Magazine! As the newest Young Social Impact Hero, Shiwon is helping to change our world through empowerment, representation, and self-advocacy.    Check out the full article at the link below and help us celebrate Shiwon for this amazing achievement!    https://lnkd.in/eWE_89mQ

Help us bring the CCWomen community to SXSW 2026!    Our wonderful Sandy Ko Fonseca 고정원 proposed a powerful session to the SXSW PanelPicker on the importance of creating a space rooted in honest conversation, personal reflection, and community-driven mentorship for women and allies at SXSW, and you can make that session a reality!    Voting ends on August 24, so click the link below to cast your vote today!    https://lnkd.in/d__xwfdM

How are brands shifting from reactive, issue-driven customer service to proactive, predictive support models? The answer examines the roles of data, AI, and omnichannel communication as key enablers of this customer experience transformation. If you're looking for a roadmap to implement proactive support strategies, you've come to the right place. Click the link in the comments to read the latest blog from CCW and discover what you can do to introduce these efficiencies in your organization.

Sandy Ko Fonseca 고정원, CCWomen's Founder and Principal, is joining HelloFresh's Women Inclusion Network (WIN) on August 21 to talk about her intrapreneurial journey—and how continuous innovation nurtures empowerment every step of the way. Building a supportive community for all of our employees is at the heart of what we do. We’re excited to partner with an organization that shares our vision and supports growth through storytelling, mentorship, and professional development. #ccwomen #strongertogether #empowertogether