Want to learn how AI can improve your HR work by expediting daily tasks? Join us August 28 and learn how to scale with AI and get an overview of Salesforce's HR Service solution. Save your spot: https://sforce.co/4lv5fVh
Salesforce for Service
Software Development
San Francisco, CA 44,940 followers
Reimagine service and field service for the AI era. CRM + Data + AI + Trust.
About us
Service Cloud can help you scale support across every customer touchpoint, boost agent & mobile worker team productivity, and increase customer satisfaction with one unified AI platform. Join the Serviceblazer Community on Slack to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide.
- Website
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http://www.salesforce.com/service-cloud
External link for Salesforce for Service
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, CA
- Specialties
- service, field service, customer service, customer experience, ai, data, crm, trust, and contact center
Updates
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"Great customer service is proactive, not reactive." 💡 Check out Maintenance Plans in action and see how it automatically creates a work order and proactively schedules a service appointment when the customer needs it — saving time for everyone. Learn more about Proactive Asset Service powered by Agentforce: https://sforce.co/45zvT9D
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Customers' complaints about your product on social media aren't just between you and them. 👇 👀 Their friends see it. 👀 Your followers see it. 👀 The whole internet sees it. But when you solve their problem publicly, everyone sees that too. Dive into the (very public) world of social media customer service: https://sforce.co/4lg78Vt
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Want to learn more about My Service Journey and don't know where to start? Join us August 14 for a Serviceblazer Meet Up with Service Cloud's Garrett Nixon, who will share an inside look at My Service Journey, plus his recommended best practices and actionable takeaways. Come ready to learn, connect, and get inspired: https://sforce.co/4omNzxL
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This just in — An expanded partnership between Service Cloud 🤝 Sprout Social, Inc.. This upcoming Digital Engagement integration will: 🔹 Streamline social customer care. 🔹 Unify social and CRM data for a 360-degree view of customers. 🔹 Deliver consistent, high-quality experiences across all channels. Learn more about the partnership: https://sforce.co/4mDlrot
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Field service leaders: Your intel just got an upgrade. 💪 📣 Introducing: Field Service Spotlight — A quarterly dose of intelligence built specifically for field service leaders. ✅ Info on game-changing tech. ✅ Strategic insights that impact your bottom line. ✅ Wisdom from leaders who've scaled successful operations. Subscribe today and stay ahead of the curve.
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HR 🤝 AI = efficiency FTW. Join us August 28 and learn how to equip every employee, manager, and HR team with AI to expedite their daily tasks. Save your spot: https://sforce.co/4lbNIRG
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#DF25 is on the way — start your prep with the Road to Dreamforce Sweepstakes on the Serviceblazer Community on Slack. How to get started: ➡️ Join the Serviceblazer Community for free. ➡️ Answer weekly prompts for a chance to win a Salesforce certification voucher. ➡️ Start anytime — jump into prompts and share your expertise. Check it out today: https://sforce.co/4lUcQO3 See rules: https://sforce.co/4mMlUEX
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Want to learn how humans + AI + unified data can improve your contact center? Join us August 12 and learn how AI can transform your contact center into a powerful engine for revenue and customer loyalty. Save your spot: https://sforce.co/3JfnvEq
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Is your service strategy “fix it when it breaks"? There's a better way. Check out how preventive maintenance, powered by Salesforce Field Service and Agentforce, keeps things running smoothly: https://sforce.co/4l4HVNX