About
A transformative global leader with over 27 years of multifaceted experience in driving…
Articles by Gregor
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Elevating CX & Brand Loyalty with Social Media
Elevating CX & Brand Loyalty with Social Media
In 2025, over 4.9 billion people worldwide will use social media, that’s more than half the global population.
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Why your CRM isn’t enough without voice: Lessons from real sales transformation
Why your CRM isn’t enough without voice: Lessons from real sales transformation
Why your CRM isn’t enough without voice: Lessons from real sales transformation There’s a conversation I’ve had over…
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Beyond speed: Emp(AI)thy-powered growth in your contact center
Beyond speed: Emp(AI)thy-powered growth in your contact center
by Gregor Potocar, CRO at Voiso In a world where sales cycles are accelerating and tech stacks are expanding, speed…
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Designing Contact Centers for worst-case agent turnover
Designing Contact Centers for worst-case agent turnover
In the landscape of contact centers, agent turnover isn't a possibility, it’s an inevitability. Industry data indicates…
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Why Decentralized Decision-Making Wins in Modern Contact Centers
Why Decentralized Decision-Making Wins in Modern Contact Centers
In a world increasingly driven by data, efficiency, and customer expectations, one surprising truth is emerging in the…
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The Future of Customer Support: Integrating AI-Powered Chatbots for Enhanced Service
The Future of Customer Support: Integrating AI-Powered Chatbots for Enhanced Service
Customer expectations are changing, fast; actually faster than ever. Today’s consumer doesn’t want to wait in a queue…
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Visual Flow Building: Simplifying Complex Call Routing in Contact Centers
Visual Flow Building: Simplifying Complex Call Routing in Contact Centers
In the high-stakes world of customer communication, the difference between satisfaction and frustration often comes…
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Why Contact Centers Struggle with Retention and the role of data
Why Contact Centers Struggle with Retention and the role of data
Customer Retention: The Silent Revenue Killer Every business knows that acquiring new customers is expensive; five…
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How Contact Centers Are Losing Millions Without Real-Time Data
How Contact Centers Are Losing Millions Without Real-Time Data
The Hidden Cost of Inefficiency in Contact Centers In today’s hyper-competitive business landscape, customer…
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The Power of Partnering with Voiso: Elevate Success in the CCaaS Industry
The Power of Partnering with Voiso: Elevate Success in the CCaaS Industry
The Strategic Advantage of Collaboration The CCaaS market is expected to grow to $24.5 billion by 2032; and it does not…
Activity
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Thank you for this amazing opportunity Julian Gordon and LF Decentralized Trust. It was a pleasure to share with dais with Hrishikesh Nashikkar and…
Thank you for this amazing opportunity Julian Gordon and LF Decentralized Trust. It was a pleasure to share with dais with Hrishikesh Nashikkar and…
Liked by Gregor Potocar
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Back-to-back recognition. We are once again proud to be named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS. Driven by a clear vision and…
Back-to-back recognition. We are once again proud to be named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS. Driven by a clear vision and…
Liked by Gregor Potocar
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Yesterday marked my last day at Infobip Reflecting on the past four years, I am filled with gratitude for the incredible journey and the amazing…
Yesterday marked my last day at Infobip Reflecting on the past four years, I am filled with gratitude for the incredible journey and the amazing…
Liked by Gregor Potocar
Experience
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Education
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BSc, Economics and Entrepreneurship
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Licenses & Certifications
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🌴 A look inside our Larnaca office.🎧 Every Voiso office has its own energy, and Larnaca’s is all about focus, flow, and easy collaboration.✨ Some…
🌴 A look inside our Larnaca office.🎧 Every Voiso office has its own energy, and Larnaca’s is all about focus, flow, and easy collaboration.✨ Some…
Liked by Gregor Potocar
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✨ Behind the scenes at Voiso Limassol 🌊 From new ideas scribbled on glass walls to coffee-fuelled catch-ups and upcoming projects, it’s the…
✨ Behind the scenes at Voiso Limassol 🌊 From new ideas scribbled on glass walls to coffee-fuelled catch-ups and upcoming projects, it’s the…
Liked by Gregor Potocar
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🚨 Appreciation post 🚨 Tole je zahvalna objava za ti dve čudoviti osebi, ki stojita ob meni na sliki. Na moji levi je šefica Urška Hočevar, ki sem…
🚨 Appreciation post 🚨 Tole je zahvalna objava za ti dve čudoviti osebi, ki stojita ob meni na sliki. Na moji levi je šefica Urška Hočevar, ki sem…
Liked by Gregor Potocar
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