Move conversations out of email

Still using email to run your team? It might be costing you. Endless threads. Buried updates. Decisions lost in someone’s inbox. A mountain of emails can become messy. And email wasn’t built for how modern teams work. So, at C-Serv we made a shift: No more internal emails. The results? ✅ Communication got clearer ✅ Decisions happened faster ✅ Information stopped falling through the cracks Here are the 7 boundaries that made our no-email workplace way more productive (that you can try too): 1. Email Is for Clients Only → Always use chat for internal conversations. → If it’s not external, don’t send it to the inbox. 2. Everything Lives in a Shared Drive → Create one central hub with a clear folder structures. → Make sure everyone can find what they need. 3. No Personal Drives Allowed → Shift files into shared team folders for visibility. → Use templates to keep things consistent. 4. Voice Notes Instead of Meetings → Send 2-minute audio updates instead of having a call. → Use screen recordings to explain things visually. 5. Keep Updates In Shared Channels → Create channels for key projects and topics. → Pin important updates so nothing gets missed. 6. Document Decisions Immediately → Take notes during meetings in shared docs.. → Link those docs in the relevant folder. 7. Leaders Model The Rule → Set the tone by using shared spaces yourself. → Redirect internal emails instead of replying to them. This isn’t about banning email. It’s about building a system where work is: 📂 Organized 💬 Visible ⚡ Fast What’s one shift you’ve made that had a big impact on how your team communicates? ♻️ If this resonates, repost for your network. 📌 Follow Amy Gibson for more leadership insights.

In bigger deals, email alone doesn’t cut it. Email works fine for scheduling, follow-ups, the formal stuff. But it’s slow. Easy to miss. And it’s not where real momentum happens. What’s made a big difference for me? Moving the convo into faster  channels—text, Slack, Teams. Because in big deals… Things change fast. You need direct lines to decision makers. You can’t wait a week for someone to finally reply to an email. When you’re in their daily flow, stuff moves quicker. Bottlenecks disappear. The back-and-forth feels more natural. If you’re working enterprise or high-stakes deals, one of the best moves is to pull the conversation out of email and into real-time.

Years ago, I implemented a threeemail rule: If I was replying to the same question a third time via email, I chose to pick up the phone and call. It's far more efficient. Let me share why this simple rule changed my professional life. In the early stages of my career, I found myself drowning in emails. The continuous backandforth was not only timeconsuming but also mentally draining. Emails are great for documentation, but they can sometimes be an endless loop of clarifications. I realised that after the third email exchange, clarity was still missing. That's when I decided to pick up the phone. Here are the benefits I experienced: → Instant clarity: A 5minute call often replaced 30minute email exchanges. → Building rapport: Voice communication adds a personal touch. → Faster problemsolving: Direct conversation speeds up decisionmaking. → Reducing misunderstandings: Tone and context are better conveyed. This approach didn't just save time; it built stronger relationships. In an era dominated by digital communication, a simple phone call can make a world of difference. It’s about cutting through the noise and getting straight to the point. So, next time you find yourself in an endless email chain, consider picking up the phone. It might just be the efficiency boost you need. What strategies do you use to keep communication effective? Share your thoughts!

𝗕𝗲𝗳𝗼𝗿𝗲 𝗬𝗼𝘂 𝗛𝗶𝘁 𝗦𝗲𝗻𝗱 — 𝗧𝗿𝘆 𝗮 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻! We often underestimate how much tension can be defused by a simple conversation... Recently, a colleague was not responding to a reporting request for one of the accreditation requirements. Our department had sent multiple email reminders, and I noticed that colleague was usually responsive to our other emails. Sensing some confusion, I decided to stop by their office. They confessed they had just written a strongly worded email and were about to send it. Fortunately, a 5-minute conversation cleared everything up—and that email was never sent. In another case, I was struggling with a delayed reimbursement due to some regulatory hiccups. After days of unresolved email exchanges, I typed out a long email, copying my seniors. But something told me to try calling the person I’d been coordinating with one last time. One quick call—and the issue was resolved that same day. I deleted the email. 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆? Emails often fail to convey tone or intent. A conversation—whether over the phone or in person—can resolve issues more effectively and preserve relationships. It’s not just about solving the problem; it’s about how you solve it. #Communication #ConflictResolution #WorkplaceWisdom #EmotionalIntelligence #savingrelationships

“Stop emailing me and then asking if I saw your email. Yes... I saw it or I will see it...” That’s what my SEAL Team CO told me in Afghanistan after I popped into his office (again) to follow up on an email I’d just sent. He wasn’t being rude. He was teaching me something I’ve never forgotten. “If it’s important enough for you to come talk to me about it,” he said, “then just come talk to me first. THEN... back it up with an email, not the other way around.” That moment taught me three big lessons about communication: - Urgency and email don’t mix. If it’s critical, have the conversation directly via phone, Zoom, or in-person. Don’t hide behind your keyboard. - Adapt to the audience. Some people prefer email. Others respond better to a quick call or face-to-face conversation. Know what works best for them, not just what’s easiest for you. - Use email as a follow-up tool, not a crutch. If you have an important discussion, follow it with an email for clarity and documentation. But don’t let email replace real-time communication. - Communication isn’t just about getting the message out, it’s about making sure it lands. I’m grateful that CO (now an admiral) called me out. That one interaction shaped how I communicate as a leader to this day. ---- Follow me (Jon Macaskill) for leadership insights, wellness tools, and real stories about humans being good humans. And yeah… feel free to repost if someone in your life needs to hear this. 📩 Subscribe to my newsletter here → https://lnkd.in/g9ZFxDJG You’ll get FREE access to my 21-Day Mindfulness & Meditation Course—packed with real, actionable strategies to lead with clarity, resilience, and purpose.

Walk Talk Vs Email Talk-: What is best way to grow the organisation In today's fast-paced corporate world, productivity often gets trapped in lengthy email chains. Time spent crafting emails, waiting for responses, and "passing the buck" can quickly snowball into inefficiencies and frustration. A simple yet highly effective solution is to "let the talk happen through a walk" rather than rely on emails. Walking over to your colleague’s desk or office next door for a quick conversation can immediately clear up confusion, foster better communication, and strengthen workplace relationships. Face-to-face interactions allow nuances and intentions to be communicated clearly, reducing misunderstandings often created by impersonal digital exchanges. Moreover, direct conversations often speed up decision-making, as ideas can be rapidly exchanged and refined without the delays inherent in electronic communication. This not only boosts efficiency but also enhances team dynamics by promoting a culture of openness and collaboration. Therefore, instead of investing valuable time in drafting emails or forwarding responsibilities through digital means, simply take a walk. Embracing this approach transforms workplace interactions into opportunities for quicker resolution, improved clarity, and a more cohesive working environment. Let’s prioritize direct conversations—talk by walking, rather than E mailing. what is your experience and opinion on this...