Needs Mapper: User-centered design
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The Needs Mapper is a tool developed by RyeCatcher to identify areas where students and their families need academic, behavioral, social-emotional, health, and wellness support. It consists of 13 questions that are used to establish a baseline for students and families that can be tracked over time. The tool was created to support wraparound services, which promote student achievement by addressing non-academic barriers. It was piloted in 2014 and feedback from schools and families has been used to refine the tool for expanded use in the 2015-2016 school year.
Needs Mapper: User-centered design
- 1. What is the Needs Mapper? The Needs Mapper gauges family goals such as helping children with homework, improving behavior, or post-secondary planning. In doing so, the tool aims to establish a measurable baseline for students and families that can easily be benchmarked against over time. Fami- lies also have the option to indicate their interest in ongoing engagement with the school or service providers. Wraparound Services The 2014-15 school year was year two of piloting the RyeCatcher tool in the Achievement School District (ASD). In working with ASD, the need for a tool to capture all support services a student may require was determined. The solu- tion developed into the Needs Mapper tool, which was created to support a wraparound approach as practiced in ASD. A school-based wraparound strategy promotes student academic achieve- ment by developing, securing and coordinating support that targets the student’s non-academic barriers to learning. “Leveraging wraparound to improve edu- cational outcomes is not only supported by practitioner experience, but is also rooted in a research base that clearly indicates that academic achievement is affected by numerous factors outside the academic domain, many of which are poverty related. More specifically, a recent study on the impact of wrap- around services found that wraparound can contribute to student academic progress as measured by decreases in grade retention and increases in atten- dance, math achievement, and reading and ELA achievement.” 2. The Needs Mapper Wraparound Services “Wraparound services represent an emerging field of practice focused on addressing persistent disparities in educational achievement and attainment.” 2. RyeCatcher’s Needs Mapper is a tool used to identify areas in which a student and their family needs support. The Needs Mapper is composed of 13 questions that assess student development as it relates to academics, social skills, emotional health, behavior, and wellness. The Mapping Process Case Study: Needs Mapper, Jun-15, 1 The Five Areas of Need Behavioral Conduct—academic and non-academic—in school, at home, and in other settings. Emotional The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” 1 Social noncognitive factors including interpersonal qualities such as co-operation, assertion, responsibility, and empathy. Social skills are acceptable behaviors that improve social interactions, such as those between peers or between student and teacher. p. 11 Health and Wellness Lorem Lorem Lorem Lorem Lorem Lorem Lorem Lorem Lorem © RyeCatcher Education PBC 2015 Contact us: info@ryecatcher.com ryecatcher.com Track progress over time C1 C2 C3 OTIONAL BEHAV IO RAL WELLNESS HEALTHAND Iden prov Set pro Trac ove Need asses Identi provid Set g progr Track over Academics Students’ course grades or GPA...”p.6 mapper ment Identify service providers Set goals and progress plan Track progres over time Needs mapper assessment Identify service providers Set goals and progress plan Track progres over time Needs mapper assessment Identify service providers Set goals and progress plan Track progress over time Set goals and progress plan Track progress over time 3 4 A2 C1 C2 C3 EMOTIONAL BEHAV IO RAL WELLNESS HEALTHAND Needs mapper assessment Identify service providers Set goals and progress plan Track progress over time Needs Mapper assessment Identify service providers Set goals and progress plan Track progres over time
- 2. The Needs Mapper Building the Tool Case Study: Needs Mapper, Jun-15, 2 © RyeCatcher Education PBC 2015 Contact us: info@ryecatcher.com ryecatcher.com JuneJune’s full name: Murakami Your name: first last Your email: Please give us a little information about you and June. June’s gender: Male Female Get Started 1.2 : Add Student 1 If no match is found, the Add Student Information form is shown. 1 2 2 The form is pre-populated with the student’s name from 1.1 Find Student. Cancel Listening A major factor in evaluating a student’s needs is asking the right questions in the right context during student intake. With input from W. Ansel Sanders, (TITLE, ORG) Agape, Communities in Schools, and student support team members, Rye- Catcher developed several intake inter- view questions. In consulting with these subject matter experts and studying other successful programs, several key factors were determined. Design & Development With key factors in mind, RyeCatcher moved into the design and software engineering phase. Accounting for ease- of-use, readability and on-screen direc- tion, the interface began to take shape in a simple and clear format. Content was reviewed for reading comprehension, pos- sible interpretation error, and architecture to minimize influence from one response to the next. Key Design Factors Student Name ... Lives with ________, has _____ siblings, is in ____ grade, and is ___ years old. Wants to be a _________________ when she grows up. next > Student Name would/would not be the first in the family to go to college Student Name is having diffculty with _______, + subjects. next > Resources for Student Name Afterschool program Description Contact Athletic camp Description Contact next > Capture needs using simple, madlib-style input. Display resource matches from RyeCatcher. • Identifying a student’s needs comprehensively results in additional productive outcomes • The tool’s accuracy hinges on the integrity of the questions themselves • From content, to tone, to structure, interaction with the tool is crucial to an accurate mapping experience Launch The Needs Mapper was developed in about one month, and launched on Achievement School District’s registration day, July 29, 2014. RyeCatcher’s launch was a success resulting in over 350 submissions on registration day. Current- ly, over 600 families have completed the survey. Data Collection Mapper results are collected and aggre- gated into csv format. Currently, users download and analyze data to identify trends and insights manually. Adaptation Based on varying levels of family reading abilities and technical accessibility during the rollout period, the tool was adapted to also function as an interview guide. This later evolved into a single-page paper survey. This summer, the tool will undergo refine- ment in both content and implementation based on feedback and insights gained in the first year of use. Circle one for each of the following questions. 1. write student name has trouble getting up in the morning: never once or twice a semester monthly weekly once or twice a week daily 2. I am at home in the morning when leaves for school: never once or twice a semester monthly weekly once or twice a week daily 3. is late for school: never once or twice a semester monthly weekly once or twice a week daily 4. misses school: never once or twice a semester monthly weekly once or twice a week daily 4a. If more than monthly, because of: health reasons suspensions / disciplinary action other ___________ 5. Our first language is: English Spanish other ___________ 6. Yesterday, our family ate: zero meals one meal two meals three meals more than three meals © 2015 RyeCatcher Education PBC All rights reserved. OVER Family Needs Mapper Student Name
- 3. What We Learned One year in use has surfaced many in- sights for RyeCatcher. Primary insights include: • Capturing information from families is critical • Multiple formats are necessary to pro- vide equitable experience for families • Name and other key data to play larger role in form design • Question order and customization options will boost usage • Displaying instant results will align more closely with user expectations- parent and family data dashboard needed • Take “Action first” approach: what am I, the parent, going to get out of this? Next Steps For the 2015-16 school year, the survey will be widely distributed, expanding use into ## schools. RyeCatcher plans to work with the schools to set goals for completion rates, and is sending Interns and Implementation Coaches into the field to help collect Mapper data. Additionally, the team will develop a data dashboard to make reports and visualizations accessible immediately for all end-users. Next steps include: • Creating multiple versions of the tool including SMS, mobile, and print • Engaging Sociolinguistic to review order and sequence of questions • Exploring self-service for onboarding new schools • Developing a parent-only version that can be shared with schools The Needs Mapper Moving Forward “Being able to customize the Needs Mapper tool becomes even more important when we see the varied circumstances in which families come to us. Whether it’s adjusting for readability, literacy, technical accessibility or even question order, the tool must be flexible to maximize accuracy of the results.” -Ansel(?) Case Study: Needs Mapper, Jun-15, 3 © RyeCatcher Education PBC 2015 Contact us: info@ryecatcher.com ryecatcher.com FIVE1out of Foundation support for free vision and dental services for 100% of families. identified for vision and dental needs. 600+ needs mappers completed completion rate on registration day 201450% OVER Each school added homework help labs during and after class time. 15% Successful garden program initiated to reward positive behavior. families reported high risk behaviors. OVER 270 Labs, mentorships, and after-school programs executed at each school. needs identified for science support. 1,400Grizzles Prep 2,000Aspire Schools 200Frayser Schools 600+ needs mapper 50% requested support for study skills or tutoring. 200 600+ needs mappers completed completion rate registration day 201450% 3,600 Students RyeCatcher Serves in Memphis, TN A B