The document discusses implementing change in organizations. It provides 6 steps to implement change: 1) prepare for change, 2) explain the change, 3) acknowledge the loss, 4) create the climate, 5) build a plan, and 6) launch and sustain. It also discusses developing an implementation plan, gaining support of key people, developing enabling organizational structures, and celebrating milestones. An implementation plan should include objectives, scope, deliverables, task due dates, risk assessment, roles and responsibilities, and benefits improved communication and organization.