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#LLS16
How To Use Webinars
To Close Business
SPONSORED BY:
#LLS16
Follow This Webinar On Twitter
#LLS16
Demand Gen Report: @DG_Report
Andrew Gaffney: @agaffney
ON24: @ON24
Mark Bornstein: @4markb
#LLS16
From TOFU to MOFU to BOFU to Close
www3.demandgenreport.com/lls16
#LLS16
About Demand Gen Report
• Tracking strategies and solutions in lead
generation and marketing technology
since 2007
• Daily news and analysis, special reports,
original research and live events
• Newsletter reaches 40,000 readers
• Additional resources at:
demandgenreport.com/resources
@DG_Report
http://linkd.in/DG_Specialists
#LLS16
Questions, Tweets & Resources
Submit your
questions here
Download
today’s resources
Join the conversation
#LLS16
#LLS16
Panelists
MODERATOR:
Andrew Gaffney
Editorial Director
Demand Gen Report
Mark Bornstein
VP of Content Marketing
ON24
@4markb
How to use webinars to
close business
Mark Bornstein
VP, Content Marketing
ON24
Traditional marketing has been disrupted
65% of buyers
self-educate before
engaging with sales
The changing role of marketing: 5 years ago
Marketing
Sales
Sales
Sales
The changing role of marketing: Today
Marketing
Marketing
Marketing
Sales
The role of webinars as a marketing tool
So why are most webinars
only created for here?
The BOFU Challenge
12©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
1st Touch 2nd touch SALE3rd Touch 5 Touch
Sales
Engagement
4th Touch
The final steps are
the hardest
• Canned demos
• Live demos
• Free Trial
• Case studies
• Testimonials
• Special Offers
Typical BOFU Marketing Tactics
13©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Webinars:
The perfect tool
for the job
Webinars to drive a purchase decision
15©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Captive audience for up to one hour
• Multiple content types
• Direct audience engagement
• Integrated calls-to-action
• Live or on demand product demo
• Video (show, don’t tell)
• Screen Share
• Downloadable product guides &
datasheets
• Links to additional product
resources (videos, forums, etc.)
The Deminar
16©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Live or Simulive
• Interview format
• Video clips of deployment
• Multiple customer discussion
• Focus on ROI
• Can be shorter webinars
• Great on demand content
Case Study Webinars
• Audience driven conversations
• Video for personal touch
• Use Q&A and Polling to drive
discussion
• Great as a part of social forums
• Sales reps can use this format too
• Include special offer or trial as part
of the webinar
Q&A Sessions with Product Managers
18©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Key Elements of
BOFU Webinars
Leverage Interactive Tools:
• Q&A
• Polling
• Social
• Idea Sharing
• Chat
Interactivity: Have a conversation
20©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Video Increases Engagement
21©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Using Screen Share to demo
Link to additional content
Drive to a sales engagement
24©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Explain benefits without being pitchy
• Avoid a firehose of information
• Show ROI of using your product
• Show how other companies are
having success
• Create industry specific content if
needed
• Help prospect to see themselves using
your solution
Content that closes
25©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
It’s not Shakespeare
Case Study:
26©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
“Since starting our ‘deminar’
program, we’ve seen a 400%
increase in pipeline.”
– Alex Kriney, Director of Marketing,
RingCentral
RESULTS
+ 400% increase in pipeline through
deminars
+ Using weekly ”deminars” to help close
more business
Using BOFU Webinars
for Nurturing Campaigns
Webinars to accelerate buying cycle
Choose webinars at strategic places through nurture streams
• Webinars for each stage of buying cycle
• Mix of webinar and written content
• Link each webinar to next step in buyer journey
ON24
A Better Webinar Way to Webinar
Segmenting BOFU opportunities and
targeting with webinar content
• Retargeting
• Social
• Content Syndication
ABM: Content Syndication
©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Leverage Marketing Automation to
serve custom landing pages for
specific target accounts
Key Content:
• Demo webinars
• Case Study webinars
• ROI focused content
Dynamic Landing Page Content
30©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
BOFU:
It’s not about Size,
It’s about quality
BOFU is a different science
32©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Registration & Attendance SHOULD be
smaller
• Don’t dilute with database drops
• BOFU content often wrong for new
prospects
Effective BOFU webinars plan for sales handoff:
• Score webinar leads by audience behavior
• Have pre-planned handoff to SDR or AE teams
• 24 hour follow-up is critical
• Notify sales reps when prospects they are working with attend webinars
– Push audience data into Salesforce
• Provide sales reps with personalized email invitations for BOFU webinar
Partner with your sales team
33©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Connecting is closing
34©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
 Bottom-of-the-funnel
content doesn’t have to be
boring
 Bring the personality
Next Months Webinar
35©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
#LLS16
Q&A / Panelists
MODERATOR:
Andrew Gaffney
Editorial Director
Demand Gen Report
Mark Bornstein
VP of Content Marketing
ON24
@4markb
#LLS16
Thank You For Attending
Register for more sessions now thru July 27th!
Please Join Our Next Session Tomorrow at 12PM ET / 9AM PT
www3.demandgenreport.com/lls16

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Dgr lls16 on24_final_deck

  • 1. #LLS16 How To Use Webinars To Close Business SPONSORED BY:
  • 2. #LLS16 Follow This Webinar On Twitter #LLS16 Demand Gen Report: @DG_Report Andrew Gaffney: @agaffney ON24: @ON24 Mark Bornstein: @4markb
  • 3. #LLS16 From TOFU to MOFU to BOFU to Close www3.demandgenreport.com/lls16
  • 4. #LLS16 About Demand Gen Report • Tracking strategies and solutions in lead generation and marketing technology since 2007 • Daily news and analysis, special reports, original research and live events • Newsletter reaches 40,000 readers • Additional resources at: demandgenreport.com/resources @DG_Report http://linkd.in/DG_Specialists
  • 5. #LLS16 Questions, Tweets & Resources Submit your questions here Download today’s resources Join the conversation #LLS16
  • 6. #LLS16 Panelists MODERATOR: Andrew Gaffney Editorial Director Demand Gen Report Mark Bornstein VP of Content Marketing ON24 @4markb
  • 7. How to use webinars to close business Mark Bornstein VP, Content Marketing ON24
  • 8. Traditional marketing has been disrupted 65% of buyers self-educate before engaging with sales
  • 9. The changing role of marketing: 5 years ago Marketing Sales Sales Sales
  • 10. The changing role of marketing: Today Marketing Marketing Marketing Sales
  • 11. The role of webinars as a marketing tool So why are most webinars only created for here?
  • 12. The BOFU Challenge 12©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. 1st Touch 2nd touch SALE3rd Touch 5 Touch Sales Engagement 4th Touch The final steps are the hardest
  • 13. • Canned demos • Live demos • Free Trial • Case studies • Testimonials • Special Offers Typical BOFU Marketing Tactics 13©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 15. Webinars to drive a purchase decision 15©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. • Captive audience for up to one hour • Multiple content types • Direct audience engagement • Integrated calls-to-action
  • 16. • Live or on demand product demo • Video (show, don’t tell) • Screen Share • Downloadable product guides & datasheets • Links to additional product resources (videos, forums, etc.) The Deminar 16©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 17. • Live or Simulive • Interview format • Video clips of deployment • Multiple customer discussion • Focus on ROI • Can be shorter webinars • Great on demand content Case Study Webinars
  • 18. • Audience driven conversations • Video for personal touch • Use Q&A and Polling to drive discussion • Great as a part of social forums • Sales reps can use this format too • Include special offer or trial as part of the webinar Q&A Sessions with Product Managers 18©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 20. Leverage Interactive Tools: • Q&A • Polling • Social • Idea Sharing • Chat Interactivity: Have a conversation 20©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 21. Video Increases Engagement 21©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 24. Drive to a sales engagement 24©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 25. • Explain benefits without being pitchy • Avoid a firehose of information • Show ROI of using your product • Show how other companies are having success • Create industry specific content if needed • Help prospect to see themselves using your solution Content that closes 25©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. It’s not Shakespeare
  • 26. Case Study: 26©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. “Since starting our ‘deminar’ program, we’ve seen a 400% increase in pipeline.” – Alex Kriney, Director of Marketing, RingCentral RESULTS + 400% increase in pipeline through deminars + Using weekly ”deminars” to help close more business
  • 27. Using BOFU Webinars for Nurturing Campaigns
  • 28. Webinars to accelerate buying cycle Choose webinars at strategic places through nurture streams • Webinars for each stage of buying cycle • Mix of webinar and written content • Link each webinar to next step in buyer journey ON24 A Better Webinar Way to Webinar
  • 29. Segmenting BOFU opportunities and targeting with webinar content • Retargeting • Social • Content Syndication ABM: Content Syndication ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 30. Leverage Marketing Automation to serve custom landing pages for specific target accounts Key Content: • Demo webinars • Case Study webinars • ROI focused content Dynamic Landing Page Content 30©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 31. BOFU: It’s not about Size, It’s about quality
  • 32. BOFU is a different science 32©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential. • Registration & Attendance SHOULD be smaller • Don’t dilute with database drops • BOFU content often wrong for new prospects
  • 33. Effective BOFU webinars plan for sales handoff: • Score webinar leads by audience behavior • Have pre-planned handoff to SDR or AE teams • 24 hour follow-up is critical • Notify sales reps when prospects they are working with attend webinars – Push audience data into Salesforce • Provide sales reps with personalized email invitations for BOFU webinar Partner with your sales team 33©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 34. Connecting is closing 34©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.  Bottom-of-the-funnel content doesn’t have to be boring  Bring the personality
  • 35. Next Months Webinar 35©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
  • 36. #LLS16 Q&A / Panelists MODERATOR: Andrew Gaffney Editorial Director Demand Gen Report Mark Bornstein VP of Content Marketing ON24 @4markb
  • 37. #LLS16 Thank You For Attending Register for more sessions now thru July 27th! Please Join Our Next Session Tomorrow at 12PM ET / 9AM PT www3.demandgenreport.com/lls16