Jon Stevens-Hall

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Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative)

7 years ago • 2451 Views

DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team(& Why Swarming Works better for DevOps!)

6 years ago • 443 Views

Jon Stevens-Hall

Presentations

TFT14: The End of IT's Monopoly on Trust: Vital lessons from the consumer space

Benchmarking ITAM: Understand and grow your organization's IT Asset Management Maturity (IAITAM ACE 2012, Palm Springs)

The Evolving Role of IT Asset Management (content from BMC/Forrester Webinar)

ITAM 2015-2020: How new technology will shape the role of the IT Asset Manager

Jon Hall - SITS14 Presentation. ITSM Lessons from Consumer Champions

Bridging the Gap - the Value of Integrated Asset and Service Management

BMC Engage - ITAM 2015-2020: The Evolving Role of the IT Asset Manager

Bridging the Gap - The Value of Integrated Asset and Service Management

IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)

SITS15: Swarming - A radical new way to deliver service

BMC Engage 2015: Smart IT, MyIT and the Power of the Service Platform

BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise

Optimizing Service Desk Interactions with Knowledge Management - BMC Engage 2015

Evolving Service for the Digital Workplace

IAITAM ACE 2016, New Orleans - Presentation

How the Internet of Things and 20 billion devices will change your job

Knowledge Management in BMC Remedy 9.1

devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support

Is DevOps Really Changing IT Support?

Devopsdays Edinburgh 2017 - Ignite talk - Swarming

BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management

Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative)

Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming.

Devops In The Enterprise:How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team

ITSM, Swarming and Devops

DevOpsDays Riga - Swarming Presentation

DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team(& Why Swarming Works better for DevOps!)

Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell

Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell

SDI19: Swarming and Devops for ITSM

Likes

Serverless is dead.

BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management

How the Internet of Things and 20 billion devices will change your job

DOES16 London - Benjamin Wootton - Lessons from 50 Enterprise DevOps Transformations

IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)