The Evolving Role of IT Asset Management (content from BMC/Forrester Webinar)
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The document discusses the evolving role of IT asset management (ITAM) and its integration with IT service management (ITSM), highlighting shifts from traditional asset models to contemporary practices with cloud and virtualization. It emphasizes the importance of asset managers in understanding infrastructure needs, coordinating between IT functions, and managing licensing obligations. A case study on big data in medical research illustrates how effective service asset management can uncover opportunities and address the challenges of evolving technology.
The Evolving Role of IT Asset Management (content from BMC/Forrester Webinar)
- 1. The evolving role of IT Asset Management Jon Hall (content from BMC Software/Forrester Webinar, March 2013)
- 2. ITAM often evolved separately from ITSM... Within IT Service Management Within Finance Directly reporting to CIO/CXO Other Source: The ITAM Review survey: “Where Does ITAM Sit In The Business?, Nov 2011 http://www.itassetmanagement.net/2011/11/25/itam-integrated-itsm/
- 3. Earlier ITIL versions did not really “get” ITAM ITIL v2: “ASSET” “Literally a valuable person or thing that is ‘owned’. Assets will often appear on a balance sheet as items to be set against an organization’s liabilities.
- 4. As IT evolves, so does the role of the Asset Manager 1980s to mid 2000s... • Physical devices • Install-based licensing Mid 2000s to present... • Virtualization • Capacity-based licensing Today’s megatrends... • Internal and external cloud • Consumption-based licensing • Asset Management is not just being custodian of spreadsheets! Photos used under creative commons license: Sources, Joel Franusic (http://www.flickr.com/photos/jpf/230507381/); NeoSpire (http://www.flickr.com/photos/neospire/3594831893/) ; Mendhak (http://www.flickr.com/photos/mendhak/5033806952/)
- 5. As IT evolves, so does the role of the Asset Manager Equipment Focused IT Focused Business Focused ITAM Maturity What is owned? Where is it? Who is it assigned to? How much did we spend on it? What does it support? What is its role in our key services? How can we control changes? How can we optimize its use? How can we discover more? IT is shifting right – and so is IT Asset Management. Photos used under creative commons license: Sources, Joel Franusic (http://www.flickr.com/photos/jpf/230507381/); NeoSpire (http://www.flickr.com/photos/neospire/3594831893/) ; Mendhak (http://www.flickr.com/photos/mendhak/5033806952/)
- 6. ITIL v3 brings Service Asset Management into the picture... ITIL v2: “ASSET” “Literally a valuable person or thing that is ‘owned’. Assets will often appear on a balance sheet as items to be set against an organization’s liabilities. ITIL v3: “SERVICE ASSET” Any Capability or Resource of a Service Provider. The ability of an Organization, person, Process, Application, Configuration Item or IT Service to carry out an Activity. Capabilities are intangible Assets of an Organization.” “A generic term that includes IT Infrastructure, people, money or anything else that might help to deliver an IT Service. Resources are considered to be Assets of an Organization”
- 7. Case Study: Big Data in Medical Research The organization is a leading, high-profile charity based in Europe. They are a primary research organization, directly employing doctors, scientists and nurses for frontline anti-disease research. Big data requires specialist equipment. Cloud is not an option in this case: “The problem we’d have for active data is the access speed – a single genome is 100Gb – imagine downloading that from Google: The constant growth of data and processing limits the lifespan of this equipment: We buy kit that’ll fit our needs, front-loaded with three years support costs. Three years on, you’re invariably needing bigger, better, faster“
- 8. Case Study: Big Data in Medical Research Effective, cross-functional Service Asset Management enabled them to find an significant opportunity that otherwise would have been missed: “We used the old system for second tier data: desktop backups, old data, etc. We were able to source third-party hardware-only support for our old equipment”.
- 9. The Asset Manager is ideally placed… • …to understand how the infrastructure supports the business of IT. • …to liaise and coordinate between different IT functions, to find opportunities that will otherwise be missed. • …to learn about the core technologies in use in the organization, and way they are evolving. • …to help the organization understand its licensing obligations, and how major decisions will affect them. • …to be the trusted source of information to the CIO