Jonathan Chang for Operations Manager
- 1. Jonathan K. Chang 33506 Cedar Creek Lane, Lake Elsinore, CA 92532 951-587-7781 wheelfaster@gmail.com Education: Sierra Vista High School - Baldwin Park, CA – Graduated with Salutatorian Award, 4.0 GPA Biola University - La Mirada, CA – B.S. Organizational Leadership, 3.6 GPA California State University of San Bernardino- San Bernardino, CA – M.B.A. postponed Summary of Qualification: Business Development • Developed and monitored sales targets, reviewed profit & loss statements, payroll forecasts • Created projected annual income plans and adjusted sales & operations plans from audits of monthly income statements • Created and tracked metrics for increased sales growth in targeted categories • Drive after sales revenue growth through continuous monitoring and coaching of staff. (i.e. in-store add-on sales strategy) • Management of inventory and supply chain: cycle counting, aging, sell-through, forecast trends or seasonality, etc. • Opened new retail location from a period of construction concept through regular store operations • Drive after service department specific goals: Labor Revenue, Parts Revenue, and Labor Unit Production • Established strategic alliances with community leaders, cycling advocates, and industry professionals in order to leverage their resources for combined positive results (cross promotion, sponsorships, event marketing, etc.) • Developed regional marketing programs with sales promotions, grassroots marketing, social media, and print media Staff Development • Responsible for employee recruitment, training, counseling, and termination • Staff training in customer service and retail sales strategies • Training bicycle mechanics to provide consistency of high quality repairs and positive customer interface • Established discipline in execution of operations to provide consistent high quality service to customers while maintaining compliance with company expectations • Created and conducted leadership training program • Developed systematic forecast for permanent and seasonal positions in order to control payroll expenses and achieve positive, production results • Created bonus compensation program for General Managers and Service Department • Established and conducted weekly conference calls and monthly leadership meetings • Proven leader for multiple projects, from concept to execution Computer: - MS Office Suite: Word, Excel, Power Point, Outlook - SAP Inventory Reconciliation, Print on Demand, and Report Tree analyses. - Axapta Microsoft Business Solutions: Warranty Chargeback/Sales Order, Inventory & Warehouse Management. - CAM Commerce Retail Star : POS retail and reporting - Asend Retail Management System: POS retail and reporting Extracurricular activities: Longtime cycling advocate, road cycling and mountain biking; commuting and leisure. Live to ride, ride to live! Involved with local cycling groups within communities to increase ridership. Employment History: Jax Bicycle Center Jax Bicycle Center 217 W. First St. 14210-6H Culver Drive Claremont, CA 91711 Irvine, CA 92604 Employed: 10/1/13 – 10/4/16 Employed: 10/11/06 – 9/30/13 Position: Trademark Licensed Owner Position: Director, Business Development Bicycle Service Center Coca-Cola Enterprises 1725 W. Florida Ave 68600 Perez Road Hemet, CA 92545 Cathedral City, CA 92234 Employed: 03/01/99 – 04/30/01 and 02/14/05 – 06/09/06 Employed 10/01/03 – 02/11/05
- 2. Position: Store Manager Position: Warehouse Supervisor