Getting Started with Knowledge Management
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The document outlines a webinar on knowledge management (KM) hosted by Trupp HR and Edify Education Design, featuring the founders of both companies as presenters. It discusses the importance of KM in organizational development, practical practices for explicit and implicit knowledge transfer, and strategies for building a KM philosophy aligned with company values and business goals. Key topics also include documenting processes, team communication, and succession planning as part of an effective KM approach.
Getting Started with Knowledge Management
- 2. EMPLOYER BRAND | SLIDE 2 © Trupp HR, Inc. 2015 Technical Instructions Webinar General Information ⚫ Duration: Approx. 1 Hour ⚫ Have your email on hand which includes the log-in and call-in info should you be disconnected How to Submit Questions: ⚫ If you would like to ask a question at anytime please utilize the Question box on the right side of your control panel ⚫ You can also minimize your toolbar by clicking on the arrow icon Having Trouble? ⚫ Screen: Close all windows and restart ⚫ Phone: Hang up and call back
- 3. EMPLOYER BRAND | SLIDE 3 © Trupp HR, Inc. 2015 Today’s Presenters Jean Roque Founder and President of Trupp HR, a human resources company that provides HR consulting services, HR outsourcing, recruiting, training and development solutions for small to mid-sized organizations. Trupp HR was recently ranked in Oregon’s 100 Fastest Growing Private Companies. Kristen Gallagher Founder of Edify Education Design, a consultancy that designs and builds learning experiences that people actually learn from and like. She brings over eight years of instructional design and alternative learning environment experience to Edify.
- 4. www.edifyedu.com 44 Let’s get to know each other a little bit. Please share your name, industry, and one thing you’ re hoping to get from this webinar in the chat box. Welcome!
- 5. www.edifyedu.com 55 The voice in your head you’re listening to is coming from Kristen Gallagher. Kristen founded Edify Education Design to help companies become amazing places to work through employee development and knowledge management. So who am I?
- 6. www.edifyedu.com Today’s Agenda 66 What is KM? Connecting to Org Dev Building a KM Philosophy Prioritizing & Best Practices
- 7. How is KM like the ocean?
- 8. www.edifyedu.com 8 A systematic approach to finding, understanding and using knowledge to achieve organizational objectives. What is KM?
- 9. www.edifyedu.com 9 Structures of Knowledge Management Include... Data Information Knowledge What is KM?
- 10. www.edifyedu.com 10 What is KM? Identifying & Collecting Knowledge Storing Knowledge Transferring Knowledge
- 11. www.edifyedu.com 11 What is KM? For My Role? For My Team? For My Business? Ask: How do I capture and use key information in my daily work? Ask: What are the implications of “having” this knowledge? Ask: How does my team create and use information in their work? Ask: What information does my team need to be successful? Ask: What information does my business create? Ask: What information does my business need to operate - and who owns it?
- 12. www.edifyedu.com 12 Connecting to Org Dev Why do we need to work on knowledge management?
- 13. www.edifyedu.com 1313 Bringing New Employees On Board Helping Employees Be Successful Team Communication Succession Planning Intellectual Property New Markets Connecting to Org Dev
- 14. www.edifyedu.com 14 Connecting to Org Dev How Does Knowledge Management Work? Explicit Knowledge Transfer Practices Implicit & Tacit KT Practices Knowledge Recovery Initiatives Data Collection & Storage HR Processes & Practices
- 15. www.edifyedu.com 15 Connecting to Org Dev Explicit Knowledge Transfer Practices Knowledge Maps & Inventories Documenting Processes Training Expert Interviews Games Implicit & Tacit KT Practices Mentoring/Coaching Communities of Practice Job Sharing After Action Reviews Knowledge Recovery Initiatives Knowledge Audit Exit Interviews Succession Planning Data Collection & Storage Document Repositories and Management Systems Databases HR Processes & Practices Skill Base Analysis Archetypical Job Growth Plans Retention Policies Retention Culture Knowledge Sharing Culture
- 16. www.edifyedu.com 16 Building a KM Philosophy Building a company knowledge management philosophy means understanding and planning for three key factors: Company Values Business Metrics KM Goals
- 17. www.edifyedu.com 17 How does Km actually work in a business? A Deeper Look: KM Dynamics Each person is accountable for managing their knowledge creation. Individually Teams are accountable for documenting and sharing knowledge. In Teams Executives and Managers collect and oversee knowledge from all business areas (regularly). In the Business
- 18. www.edifyedu.com 18 Building a KM Philosophy Company Values Business Metrics KM Goals Individual How do the company values actually “play out” on the employee level? How is the employee’s performance measured? How does the knowledge generated/obtained by the employee add to the business? Team How does the team adhere to and exemplify the values in its work? How is the team’s success measured? What are the expectations for the team in terms of capturing knowledge? Business How does the culture show commitment to the values? How does the workforce collectively move the business forward? What is the business’ end game for capturing and using knowledge?
- 19. www.edifyedu.com 19 Building a KM Philosophy For example, a company may create the following philosophy: “We at Edify value integrity, open-mindedness, and innovation. Therefore, we will: 1. Capture data from all team meetings and use it to find new insights, 2. Enact archetypical job growth plans for all employees, 3. Begin succession planning as soon as someone is hired, and 4. Invite anyone on the team to use the knowledge database to produce new ideas.”
- 20. www.edifyedu.com Explicit Knowledge Transfer Practices Implicit & Tacit KT Practices Knowledge Recovery Initiatives Data Collection & Storage HR Processes & Practices 20 Start prioritizing efforts by using the KM Framework: Prioritizing & Best Practices
- 21. www.edifyedu.com 21 Explicit Knowledge Transfer Practices Implicit & Tacit KT Practices Knowledge Recovery Initiatives Data Collection & Storage HR Processes & Practices Prioritizing & Best Practices What needs to happen first? What is an easy win?
- 22. www.edifyedu.com 22 Prioritizing & Best Practices Basic Best Practices include: Documenting Information for Each Job Role Documenting Challenges and Solutions Creating a Communication Process Planning for Succession from the Start Systematizing Idea Generation and Collection Knowledge Retreats
- 23. www.edifyedu.com 2323 Just Start Document! 2 1 Communicate! 3 Use it 4 KM Recap: Steps to Success
- 24. www.edifyedu.com 2424 KM Recap: Talk to Your Team
- 25. Remember: KM is like the ocean.
- 26. Questions? TRUPP HR Jean Roque 503.828.0255 | 855.TRUPPHR jean.roque@trupphr.com www.trupphr.com Program #255304 Program #15-W8KTG EDIFY Kristen Gallagher 503.734.0839 kristen@edifyedu.com www.edifyedu.com