MD_CV 2016
- 1. Mark Dave CariagaArea Manager Mobile: + 63 920 964 8771 Email: markdave_cariaga@yahoo.com References available on request. Who I am What I’ve Studied Where I’ve Worked Name D.O.B. Address 2005 - 2007 2003 - 2005 May 2014 - Present Mark Dave Cariaga 30th October 1984 1515 S. de Guzman Street, Malibay, Pasay City, Philippines 1300 Fred Perry by H&F Retail Concepts, Inc. Area Manager Reports directly to Store Operation Manager; Handles four Fred Perry shops located in South Manila; Schedules regular store visits to ensure strict compliance of policies and procedures in all areas of operations – staff regulation, customer service, sales, store maintenance, event organization and stock inventory; Trains, challenges, motivates, encourages, and provides constructive guidance to store managers and the team; Provides quick and efficient solutions to store-related challenges. • Present and provide analytical assessment of monthly reports specifically on sales evaluation, attendance, and shop supplies consumption; • Weekly presentation to CEO General Manager and Head Operations of reports on each store’s performance, operation and other issue; • Monitor level of shop supplies and manage proper consumption to minimize expense; • Motivate team to be inspired by brand’s heritage and mod culture, setting standards of store staff at a more advantageous level than other fashion brands; • Ensure store maintenance procedures and repairs are completed within high standards; Deal and negotiate with contractors and suppliers; • Monitor annual securing or renewal of store, business and staff individual working permits; • Supervise smooth stock movements in and out of stores, receiving new shipments from warehouse to stores, obtain mall permits for delivery or stock movement activities; • Manage and motivate team to increase sales and ensure efficiency; • Manage stock levels and making key decisions about stock control and loss prevention; • Ensured merchandise are kept organized and tidy, merchandised well and mannequins are properly dressed; • Deal with staffing issues such as conducting staff appraisals and performance review, suggest potential staff for promotion; • Ensure standards for quality, customer service and health and safety are met; • Resolve health and safety, legal and security issues- on handling theft; • Organize special promotions, displays and events; • Attend and facilitate conducting seminars to store team; • Tour sales floor regularly, talking to colleagues and customers, and identify or resolve urgent issues; • Maintain awareness of market trends in the retail industry, monitoring what local competitors are doing; • Initiating changes to improve the business, e.g. revising closing hours to attend to more late shoppers. Bachelor of Science Major in Marketing Management (Undergraduate - 4th Year Student) Trinity University of Asia, Quezon City, Philippines Colegio De San Juan de Letran, Manila, Philippines +63 920 964 8771 markdave_cariaga@yahoo.com Mobile Phone Committed to providing efficient solutions and actions in retail management through an increasingly responsible position in store operation management, utilizing knowledge and extensive experience in retail management, fashion trends, merchandising and general accounting implementation.
- 2. Mark Dave Cariaga2 Area Manager Mobile: + 63 920 964 8771 Email: markdave_cariaga@yahoo.com References available on request. Fred Perry Laurel by H&F Retail Concepts, Inc. Store Manager Oversaw customer service, sales and shop operations. • Kept employees motivated, resolved conflicts and made quick, efficient decisions on store and customer- related issues; • Conducted meeting with team - updates on store procedures and policies, discussed how to target daily, weekly, monthly quota, shared tips on how to enhance customer service; • Ensured that store works are done on time – eg. clean shop, deposit cash and check transaction, staff are tidy and presentable before store opens. On time provision of monthly reports data – sales figure, attendance, shop supplies consumption. Created monthly staff schedules- balancing overtime works of each staff; • Supervised monthly physical count of inventory and solved discrepancies; • Possessed efficient customer service skills, issues were resolved before they turn into problems. This helped built strong customer loyalty; • Performed cashiering as well. Worked hand on hand with cashier to ensure smooth sales transaction e.g. on account transactions, return exchange, store credits, extension of VIP discounts. Ensured regular updating of sales and other accounting books; • Ensured proper documentation of stock movements and supervised smooth receiving of new deliveries in the store; • Coordinated and worked efficiently with upper management to ensure smooth store operations and swift resolutions of issues; • Merchandised stocks, changed mannequin outfits; • Guided and inspired staff on how to wear the “brand”. Fred Perry Laurel by H&F Retail Concepts, Inc. Store Manager Trainee Trained for retail management specifically handling customer service, sales and operations. • Worked hand in hand with Brand Manager and Store Manager in proper execution of store procedures, duties and responsibilities; • Trained to responsibly delegate duties to the team and enhanced managerial decision-making skills; • Trained to timely submit accurate store management reports eg. incident reports; cash and alteration fund; summary of lates and absences; summary of vacation and sick leave report; shop supplies consumption report; traffic count; 0% instalment report; • Suggested quick and efficient store operation solutions to management; • Performed cashiering and oversaw accuracy and consistency of daily sales report of cashiers; • Oversaw accuracy of POS system; • Worked hand in hand with operations manager in overseeing general welfare of the store. Comme des Garcons Univers Fred Perry Authentic, Rockwell Fred Perry Authentic, Mega Mall Sales Associate & Cashier Frontline in customer service, sales and operations • Generated sales for the company; • Engage customers in conversation on brand and fashion; and recommended suitable merchandise for their style and needs; • Monitored daily, monthly and season’s inventory; • Handled monitory transaction; • Dressed window and in store display; • Updated with fashion trend and history thru self initiative. May 2013 - May 2014 Nov 2012 - May 2013 Sep 2012 - Oct 2012 May 2012 - Aug 2012 Nov 2011 - Apr 2012 Oct 2009 - Nov 2011