MooreMichael1115
- 1. MICHAEL J. MOORE 1025 Beverly Court • Lombard, Illinois 60148 • (630) 561-1199 michael.moore@gmx.us PROFILE High energy IT Manager with over 20 years of experience driving teams of Desktop and Network Support professionals in support of corporate business objectives. Ability to communicate to all levels of an organization and to deliver enterprise wide technical solutions in a Lean and Continuous Improvement environment. Strong work ethic with analytical, relationship management and problem-solving skills. CORE COMPETENCIES • Project Management • Process Improvement • System Administration • SDLC • Customer Focus • Vendor Relations • Leadership • Security • Implementation Management TECHNOLOGY • Microsoft Windows XP, 7 • HRIS Applications • Mobile Devices • Microsoft Office XP, 2007 • Hyperion • Infrastructure • KRONOS • Telecommunications • HP Hardware PROFESSIONAL EXPERIENCE DLA Piper LLP (US), Chicago, Illinois 09/2011 – Present Manager, IT Services - West Region 09/2012 – Present • Selected by Director of IT to lead largest region (12 offices, 15 technicians) in firm, gaining 98% employee satisfaction rating. • Managed Project to create Mentorship program to train new and experienced technicians. • Led International team of techs in supporting 1500 attorneys at multiple global conferences. • Introduced Barcode Scanner solution to improve inventory control, reducing “missing” assets by 95%. Manager, IT Services - Midwest Region 09/2011 – 09/2012 • Drive superior customer service through IT support for Chicago and Minneapolis offices (500 users) • Work with Attorneys and Managers to deliver and improve upon IT solutions. • Within first three months, increased technician productivity by 30% through process based approach. ADECCO ENGINEERING & TECHNICAL, Chicago, Illinois 05/2011 – 09/2011 Employment Agency and Staffing Service for Engineering and technical professionals Assigned to short term projects • Assisted in upgrading clients to connect to Microsoft Exchange 2010 server. ATC TECHNOLOGY CORPORATION, Downers Grove, Illinois 10/1998 – 04/2011 IT Manager of HRIS and Corporate Support (2008 – 2011) Managed all IT support activity for 35 users and HRIS applications at corporate headquarters and field locations. • Selected by Sr. Management to lead transition activities to close corporate office. • Led Project to redesign corporate website including selection of hosting vendor and management of ongoing site administration.
- 2. MICHAEL J. MOORE PAGE 2 • Managed Project from vendor selection to implementation, training, and administration of Halogen’s eAppraisal application for employee performance appraisal process. • Managed project upgrade to Microsoft Office 2007 including selection of end user training partner. • Managed $800,000 office budget, achieving 5% cost reduction per year.
- 3. MICHAEL J. MOORE PAGE 2 IS Manager for Enterprise Desktop Support (2007 – 2008) Managed desktop support for six facilities, including 14 Technicians. • Achieved 99% completion rate of goal on service level agreements for all support tickets. • Collaborated with other IS Managers to reduce Outages and deliver system availability uptime to business. IS Supervisor – Desktop Support (2003 – 2007) Supervised 13 desktop support technicians. • Led key process improvement team in driving quality initiatives throughout IS department resulting in reduced headcount. • Managed projects to purchase, configure, install and test IT hardware as business expanded into two additional facilities. PC/LAN Support Technician (1998 – 2003) Troubleshoot and maintain desktop and network services for corporate headquarters. • Achieved and maintained 99% network uptime by implementing monitoring and ticket response requirements. • Managed all aspects of Toshiba Strata 424 and 3Com NBX phone systems with zero phone outages. • Project Manager for multiple moves of corporate headquarters including consolidation of phone and data lines, eliminating $7,500 in yearly expenses. • Installed remote access server and conference bridge hardware, reducing expenses $3,600/year. NATIONAL MARINE MANUFACTURING ASSOCIATION, Chicago, Illinois 02/1998 – 10/1998 LAN/WAN Manager Managed helpdesk support staff of four and LAN/WAN services for eight facilities including the corporate headquarters totaling 80 users and eight facilities. • Administered Novell 4.x LAN connecting 75 users with a 95% network uptime. • Developed disaster recovery plan for all locations, including the selection of a national offsite storage service provider, saving $6,000/year. FIMAT FACILITIES MANAGEMENT, Chicago, Illinois 04/1997 – 02/1998 PC/LAN Support Technician Managed LAN/WAN support for division of international organization. • Administered Novell 3.x network connecting 30 users. • Implemented Lotus Notes solution with internet email, expanding email to 35 users. • Configured and administered Checkpoint Firewall for internet access creating secure internet environment. UNITRIN DATA SYSTEMS, Chicago, Illinois 08/1995 – 04/1997 PC/LAN Support Technician Led helpdesk and LAN support for corporate headquarters. Implemented Lotus Notes Network and Lotus cc:Mail support providing helpdesk and communication tools to users. Spearheaded project to upgrade network from a two Novell server network to a five NT Server network providing stability and expanded server resources. CITICORP PAYMENT PRODUCTS, Chicago, Illinois 08/1985 – 08/1995 Financial Manager (1992 – 1995) • Provided incentive payments to international banks. • Reconciled cross border products sold on a quarterly basis. Accounting positions - Buffalo, NY (1985 – 1992) Distribution Clerk; Accounting Clerk; Accounting Reconciliation Supervisor