From change programmes to change platforms
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The document discusses the need for new power dynamics in change management, emphasizing the importance of collaboration, diverse thought, and flexibility in organizations. It highlights various platforms that foster accessibility, learning, and community engagement in healthcare, along with insights from the NHS workforce on barriers and building blocks for effective change. Additionally, it underscores the potential of social connections for knowledge dissemination and the role of leaders in creating conducive environments for innovation.
From change programmes to change platforms
- 1. #SC @HelenBevan #Confed2015 Scrap the programme – this is an era for change platforms Source of image: Buildingchangetrust.org Helen Bevan @HelenBevan
- 2. #SC @HelenBevan #Confed2015 I amar prestar aen, Han mathon ne nen, Han mathon ne chae, A han noston ned gwilith The world is changed, I feel it in the water, I feel it in the Earth, I smell it in the air Galadriel’s prologue: The Lord of the Rings: The Fellowship of the Ring
- 3. #SC @HelenBevan #Confed2015 The battle and balancing between the old and new power will be a defining feature of society and business in the coming years Jeremy Heimans and Henry Timms Understanding new power, Harvard Business Review, December 2014 https://hbr.org/2014/12/understanding- new- power?utm_campaign=Socialflow&utm_sou rce=Socialflow&utm_medium=Tweet
- 4. #SC @HelenBevan #Confed2015 Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA old power new power
- 5. • systematic “change management” • too often, leaders prescribe outcome and method of change in a top-down way • change is experienced by people at the front line as “have to” (imposed) rather than “want to” (embraced) Change Programmes • everyone (including service users and families) can help tackle the most challenging issues • value diversity of thought • connect people, ideas and learning • Role of formal leaders is to create the conditions & get out of the way Change Platforms “Tear down the walls”
- 6. #SC @HelenBevan #Confed2015 What do we mean by “platforms”? Platforms help to make resources and participants more accessible to each other Properly designed, they can scale the potential for collaboration, learning, sharing and changing across whole systems Source: taken from http://dupress.com/articles/platform- strategy-new-level-business-trends/ See also http://www.digitaltonto.com/2015/4-things-you- should-know-about- platforms/?ct=t%28Why_Some_Movements_Succeed_5_31_20 15%29 http://www2.deloitte.com/us/en/pages/center-for-the- edge/articles/john-hagel-at-sxsw.html
- 7. #SC @HelenBevan #Confed2015 Kinds of platforms we use 1. Social platforms 2. Mobilisation platforms 3. Learning platforms
- 8. #SC @HelenBevan #Confed2015For more information/explanation visit: http://linkis.com/www.oscarberg.net/20/QwGqW
- 9. #SC @HelenBevan #Confed2015 Our change platforms More than 5,000 enrolees in 2014 & 2015 #SHCR: 35.3m Twitter impressions (since April 2014) Nearly 50,000 downloads of school materials Enrolments from 41 countries Nearly 100 local learning groups across the globe 21,000 active users Activists from 120 countries @theedgenhs: 194.1k Twitter impressions (since 1 January 2015) 800,000 pledges in 2014 4 X the local activity/connectivity in 2015 compared to 2014 #nhschangeday: 130m impressions Facebook impressions 253,999 A knowledge hub for change activists in health and care Biggest-ever digital campaign for EMAP (Health Service Journal and Nursing Times): 14,000 contributors to the joint campaign to “challenge top down change” Ground-breaking: the first-ever crowd-sourced theory of change in the NHS
- 10. What does the NHS workforce think? 14,000 contributors recently identified 10 barriers to change: Confusing strategies Over controlling leadership Perverse incentivesStifling innovation Poor workforce planning One way communication Inhibiting environment Undervaluing staff Poor project management Playing it safe Source: Health Service Journal, Nursing Times, NHS Improving Quality, “Change Challenge” March 2015
- 11. What does the NHS workforce think? 14,000 contributors recently identified 11 building blocks for change: Inspiring & supportive leadership Collaborative working Thought diversityAutonomy & trust Smart use of resources Flexibility & adaptability Long term thinking Nurturing our people Fostering an open culture A call to action Source: Health Service Journal, Nursing Times, NHS Improving Quality, “Change Challenge” March 2015 Challenging the status quo
- 12. #SC @HelenBevan #Confed2015 Our change platforms Identified as one of the most significant “stealth revolutionaries” in healthcare (source: Social Media in the NHS) “Probably the most widely read, impactful NHS paper globally, challenging the “Five Year Forward View””
- 14. #SC @HelenBevan #Confed2015 Improvement teams will move from “bench scientists” (programme managers) to knowledge leaders and connectors http://connect.forwardmetrics.c om/business-management/the- strength-within.html
- 15. #SC @HelenBevan #Confed2015 Because there’s a problem…. Source of quote: Harold Jarche Source of image:http://gotcll.com/about-2/ Getting information off the internet is like taking a drink from a fire hydrant Mitchell Kapor
- 17. #SC @HelenBevan #Confed2015 What is the best way to spread new knowledge? Source of data: Nick Milton www.nickmilton.com/2/2tOjE Social connection/discussion is 14 times more effective than written word/ best practice databases/toolkits etc Source of image: happiness-one-quote-time.blogspot.com
- 18. #SC @HelenBevan #Confed2015 Social curating Finding things out and keeping up to date • “pulling” information, but also having it “pushed” to us by trusted sources Making sense and meaning of information • Reflecting and putting into practice what we have learned • Plugging information into our own mental models and turning it into knowledge Connecting and collaborating • Sharing complex knowledge with our own work teams • Testing new ideas with our own networks • Increasing connections through social networks Source: Harold Jarche
- 20. #SC @HelenBevan #Confed2015 My most widely shared tweets of 2015 15,798 impressions 11,920 impressions 29,202 impressions 11,713 impressions 9,546 impressions 18,163 impressions 13,247 impressions 14,523 impressions 15,798 impressions 15,540 impressions
- 21. We have the potential to change the world through connections 30th May 2015
- 22. #SC @HelenBevan #Confed2015 “Even the smallest creature can change the world” Galadriel to Frodo Lord of the Rings