ciscothousandeyesusecase
- 1. Hoang Nguyen System Engineer Oct 2021 Cloud and Network Intelligence for The New Enterprise Reality ThousandEyes
- 2. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 The New Enterprise Reality Hybrid Workers 58% Of workers will work 8 or more days each month from home Modern App Architectures 35% Increase in spending in public cloud during 2021 SaaS Adoption Agile Networks $20 BN Increase in spending on SaaS in 2020 vs 2019 50% Increase in spending on SD-WAN technologies 2021 vs 2020
- 3. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Today’s Challenges
- 4. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Enterprise IT is rapidly losing visibility and control 1. Internet Society, 2018; 2. Uptime Institute survey of data center managers 3. Gartner - "I&O 2025 —Reimagine, Revitalize, Reenergize”; 4: The Future of Digital Infrastructure: Development of a Robust Digital Ecosystem Is Critical, IDC, Pam Miller, Rick Villars, Alizabeth Calder, Dec 2020 5. Cisco research study 2019 50% Enterprise infrastructure provisioned at edge by 20224 Hybrid IT outages due to external providers2 31% 14,000+ routing errors per year1 Digital experience is dependent on many service providers and networks outside of IT’s control 17million DDoS attacks annually by 20205 80% 19% 1% 2019 Edge 2025 On- premises Public cloud Estimated distribution of workloads3 30% 40% 30%
- 5. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Enterprise WAN The Digital Experience Visibility Challenge How can IT deliver business-critical, flawless user experiences if it can’t see and manage problems outside the network? Internet is the new WAN (limited visibility beyond the campus & branch) Branch Private DC Branch Public/Private Cloud providers (ISPs, DNS, CDNs, SWGs) Internet Business apps Need for end-to-end visibility in a multi-domain, multi-cloud world Rise of business-critical apps Visibility Gap SaaS
- 6. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 The more you can see…The more you can solve Seattle, WA VDI Chicago, IL BYOD Corp Device Seattle, WA Paris, France VDI Chicago, IL BYOD Wireless Network Wireless Gateway Corp Device DNS VPN Mobile Networks Local ISP Cloud Proxy SWG Direct Connect ISP Transit Providers SaaS Onramp Cloud Providers Datacenter Infrastructure REMOVE THE BLIND SPOTS FROM THE DIGITAL SUPPLY CHAIN
- 7. 7 ● Apps and services are moving OUT of the datacenter ● SaaS applications and infrastructure play critical roles in customer experience and running a successful business ● Networks are becoming dynamic ● Traditional monitoring tools no longer effective ● Business is now running over the internet Why Does It Matter THE WAY IT WAS THE WAY IT IS ● Historically, critical apps and services ran in the datacenter ● Customers had full control over the app stack, network and infrastructure ● Leveraged traditional monitoring methods such as SNMP, PCAP, Flow, Logs... ● Expensive, static WAN technologies CLOUD is the new DataCenter INTERNET is the new Network SaaS is the new App Stack
- 8. 8 ThousandEyes Internet and Cloud Intelligence Capabilities Real-time Visualizations Timeline, Path Viz, Route Viz Trending and Aggregation Reports Dashboards Anomaly Detection Alerts, Notifications Eco-System Integration Native REST API, Integrations Algorithmic Layer Global Inference Engine Cross-Correlation and Collective Intelligence Data Sources Application Layer Tests HTTP server, Page Load, Transaction, FTP server, DNS, RTP, SIP End User Experience Endpoint Agent Tests BGP Routing Global BGP RIB Feeds Network Layer Tests L3 Paths with hop-by-hop metrics Device Layer LLDP and SNMP Solutions Customer Digital Experience Employee Digital Experience Modern WAN
- 9. 9 © 1992–2020 Cisco Systems, Inc. All rights reserved. • Inside-Out monitoring (on-prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site-to-Site High Level Agent Comparison • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 370+ Locations – Tier 2 and 3 service providers, broadband, cloud – www.thousandeyes.com/map • Commonly for customer/public facing applications Cloud Agent
- 10. 10 Enterprice Agent on IOS-XE Interface Selection and multiple tests a customer can configure a single Enterprise Agent to monitor a given target via multiple paths. For SD-WAN use cases. The Path Visualization will display hops specific to a path, whether overlay or underlay. Alerts may be constructed based on the IP addresses of hops in the the path.
- 11. 11 Test Type Layering BGP Network Agent to Server Network Agent to Agent HTTP Server DNS Server FTP Server SIP Server RTP Stream Page Load LAYERED TESTS STANDALONE TESTS DNS Trace DNSSEC BGP HTTP Server Transaction
- 12. 12 The ThousandEyes Platform Test Types Test Layers Time / Test Layer Correlation
- 13. 13 Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers IS P VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
- 14. Locations Austin, USA New York, USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 130+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 70+ Fortune 500 Companies 14
- 15. 15 We Help Companies Like These Manage Digital Experiences SOFTWARE AND SERVICES FINANCIAL SERVICES RETAIL AND ECOMMERCE HEALTHCARE EDUCATION COMMUNICATIONS CLOUD INFRASTRUCTURE TECH HEAVYWEIGHTS MEDIA AND ENTERTAINMENT
- 16. 16 Enabling a Fast Start to Long-Term Success Rapid Time to Value Customer Success Professional Services • Staffed by engineers not support staff • 24x7 extension of your NOC • Achieve cloud migration and user experience goals • Complete suite of professional services offerings • Realize full value of ThousandEyes investment • Faster ROI and more impactful business results • Zero-deployment visibility into the Internet and user experience • Rapidly deploy vantage points into branches, DCs, cloud VPCs • Visibility to end-user devices
- 17. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Deep visibility into every layer App experience HTTP/DNS/RTP server Scope and domain Network metrics Network path BGP monitoring 8 3 9 6 3 5 4 8 6 Time correlated
- 18. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 Network visibility • End-to-end network path and metrics across any network • Identify issues down to the service provider, location, and interfaces Actionable insights across any network and app App experience • Quickly isolate issues to application, network, or other service • Understand performance of user interactions with applications Correlated insights • Correlate network and app issues with internet routing, internal network devices, and global outage events
- 19. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Customer DX See, understand and improve connected experiences everywhere Example customers: Workforce DX Ready your network and successfully empower your workforce Example customers: How Customers Gain Value from ThousandEyes Enterprise DX Increase agility by embracing multi-cloud, SaaS and SD-WANs with confidence Example customers:
- 20. Visibility into App and service experience Hybrid cloud connectivity Third party API performance BGP and DNS integrity CUSTOMER DX ● Monitor the availability of customer facing applications from external vantage point ● Simulates customer experience from external vantage point ● Map out the user journey using synthetic tests ● Be alerted to internet hacking and hijacks of website Customer DX
- 21. Visibility into Branch and remote employee experience SaaS and multi-cloud Internal data center apps WORKFORCE DX Copyright ©2019 ThousandEyes, Inc. All Rights Reserved. 21 • Ensures that employees continue to be productive working remotely or in the office/campus • Ensure the reachability and availability of campus-critical SaaS, internally hosted apps, and cloud-based services across any network • Historical data to help identify and troubleshoot ‘last mile’ connectivity issues Hybrid Workforce
- 22. Visibility into SD-WAN, Hybrid WAN, DIA Underlay and overlay connectivity Cloud security performance WAN / SD-WAN ENTERPRISE DX Copyright ©2019 ThousandEyes, Inc. All Rights Reserved. 22 • Vendor agnostic • Leverage ThousandEyes as a competitive differentiator • Migration: Baseline and Comparison • Performance Assurance • Compare overlay with underlay
- 23. 23 Customer Digital Experience Employee Digital Experience Modern WAN ThousandEyes Internet and Cloud Intelligence Scale Out – Collective – Algorithmic Dashboards Visualizations Reports & Alerts APIs & Integrations 180+ Cities Around the World Cloud Vantage Points ISP | Broadband | Cloud Provider End-user Vantage Points End-User Laptops and Desktops Apple | Microsoft Enterprise Vantage Points Enterprise Data Centers, Branch Offices & VPCs Cisco | Docker | JNPR | Linux | MSFT | VMW
- 24. 24 Track Service Objectives with Dashboards
- 25. 25 App Experience • Transaction scripting, page load HTTP/DNS/RTP Server • HTTP Availability, response time, throughput Scope and Domain • Geo, HTTP phase, errors Network Metrics • Packet loss, latency, jitter Path Visualization • Hop-by-hop; multi-point; bidirectional • Metrics and data per hop • Integrated Outage Detection BGP Monitoring • Reachability, path changes, updates Most Correlated Visibility In One View 8 3 9 3 5 4 6 8 6 Time Correlated
- 26. 26 Understand App Experience with Web Synthetics • Agent-based measurements of web applications • Measure entire multi-page workflows simulating a complete user journey • Multi-layer correlation – Transaction scripting – HTTP, Path Viz, BGP, Outages • Baseline and track user experience with page load tests
- 27. 27 Unmatched Active Monitoring Vantage Points • Cloud Agents: – 187 cities – 58 countries – Tier 1, 2, 3 and broadband ISPs – AWS, Azure, GCP, Alibaba cloud regions • Enterprise Agents – Cisco, Juniper, Microsoft, Linux, Vmware, Docker
- 28. 28 The Gold Standard for Path Visualization • 16 categories of data and metrics • Unified, interactive and tune-able visualization • Hop-by-hop, multi-point, interactive • Visual error indicators based on multiple metrics
- 29. 29 Industry’s Leading BGP Monitoring • Dozens of global BGP feeds for accuracy • Metric history – reachability, path changes, updates • World-class visualizations
- 30. 30 Collective Intelligence: Outage Detection
- 31. 31 Leverage ThousandEyes Expertise • Customer Success – Instantly access Internet experts 24x7 via live chat from within the product – Beyond support; solve your challenges – Extension of your NOC • Professional Services – Onboarding, training and integration services to speed time to value and increase ROI
- 32. Automation and Integration • Open, native REST APIs • Full automation of configuration, operation and data consumption • Integrations with popular configuration automation tools, ITSM and data platforms • ThousandEyes Github • developer.thousandeyes.com Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 32
- 33. 33 Your Network ISP Cloud Provider See the Internet Like It’s Your Own Network Moscow, Russia Paris, France Chicago, IL Visualize the link between network topologies and service delivery Rapidly isolate problem domain and owner
- 34. 34 Your Network ISP Cloud Provider Gain Unique Insights from Collective Intelligence INTERNET OUTAGE
- 35. 35 Collaborate More Effectively with Shared Data Your Network ISP Cloud Provider ShareLinks Dashboards / Reports Alerts
- 36. 36 Manage the Internet Through Your Providers Your Network ISP Cloud Provider ShareLinks Dashboards / Reports Alerts
- 37. C97-2360392-00 © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37 ThousandEyes offerings ThousandEyes with Catalyst 9300/9400 • Requires Cisco DNA Advantage or Premier license • One network/web test every 5 minutes, per switch • Run tests from enterprise agents (no access to cloud agents) ThousandEyes a la carte • Add more Network and Application Synthetics for more visibility + cloud agents • Gain visibility into remote workforce connectivity and app experience • Understand impact of service provider outages – globally Network and app synthetics End user monitoring Internet insights Network and app synthetics End user monitoring Internet insights
- 38. C97-2360392-00 © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 Catalyst 9300 Catalyst 9300L Catalyst 9400 Catalyst 9300X Catalyst 9500 Introduce ThousandEyes in the Cisco® Catalyst® ecosystem Scale ThousandEyes offerings to other switches Continue expanding ThousandEyes to the newest access platforms Make ThousandEyes ubiquitous in the Catalyst ecosystem Cisco IOS® XE 17.3.3 (Mar 2021) Cisco IOS XE 17.5.1 (Apr 2021) Cisco IOS XE 17.6.1 (Jul 2021) Cisco IOS XE 17.6.1 or later Roadmap for Catalyst 9000 switches hosted agent
- 39. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Single SKU Catalyst 9000 DNA Licensing Tiers Service Assurance with ThousandEyes Flexible Network Segmentation Stealthwatch ISE Base + ISE Plus Cisco DNA Advantage – now with ThousandEyes Cisco DNA Essentials + Network Advantage (Full Layer 3 Routing) Centralized Management 3/5/7 Year Subscriptions Single SKU + Network Essentials (Layer 2 Routed Access) ThousandEyes access is included with Cisco DNA Advantage and Cisco DNA Premier sold with Cisco Catalyst 9300 and 9400 switches Cisco Prime Infrastructure* 3/5/7 Year Subscriptions Single SKU 3/5/7 Year Subscriptions Base Automation and Monitoring Cisco DNA Essentials Cisco DNA Advantage Cisco DNA Premier Cisco DNA Essentials Simplified management and base automation and monitoring for entry-level customers SD-Access capable, with policy-based automation and assurance for small to midsize customers SD-Access ready, with advanced security features bundled for midsize to large customers + Network Advantage (Full Layer 3 Routing)
- 40. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential ThousandEyes access for new Catalyst 9300/9400 Series switches Orderability for 9300 and 9400 Series: Starting 4/5/21 ThousandEyes agent Preloaded in flash by manufacturing Day 1 access to ThousandEyes account New 9300/9400 purchased with DNA-A or DNA-P on CCW Account login received via email
- 41. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential ThousandEyes access for existing Catalyst 9300/9400 Series switches Account login received via email Upgrade IOSXE on the switch 17.3.3 – 9300 17.5.1 - 9400 Accept ThousandEyes entitlement in CSSM Download and install enterprise agent from the TE portal
- 42. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential DNA Subscription Benefit 22 x 1 (22 TE Units/Month) 1 x DNA A/P License 22 x 2500 (55,000 TE Units/Month) 2500 x DNA A/P Licenses 22 x 5000 (110,000 TE Units*/Month) 5000 x DNA A/P Licenses • Provide ThousandEyes Enterprise Agent units every month based on active DNA A/P license in CSSM • Units will not rollover to next month. • Not require to host TE Agents on every C9300/C9400. Enterprise Agent Units Pool * Maximum TE Enterprise Agent units offer per customer. Can purchase extra TE units on Cisco GPL
- 43. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Enterprise Agent Units Consumption • Flexibility of choosing different test intervals • Option to purchase more TE units on Cisco GPL • ThousandEyes Units Calculator: https://app.thousandeyes.com/c alculator/
- 44. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential ThousandEyes deployment workflow Image downloaded ThousandEyes Docker image download (only if not present in flash) ThousandEyes portal 1 2 3 4 Agent registered with ThousandEyes Cisco DNA Center (mass deployment) Cisco IOS® XE CLI (single deployment) <or> Deploy Account created
- 45. C97-2360392-00 © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 Cisco DNA Center integration with ThousandEyes Customers can use Cisco DNA Center to download, store, securely deploy, and maintain the ThousandEyes app across the entire Catalyst® 9000 portfolio Cisco DNA Center Security Analytics Automation Switch ThousandEyes Agent Cisco DNA Center Orchestration Intelligence
- 46. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46