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Copyright	©	2016	Splunk	Inc.
Building	Splunk Teams
Steven	VanWasshenova
Service	Performance	Engineer	
ViaSat
Agenda
• Intro
• Teams
• Service	thinking
• Inducing	Intelligence
• Conclusion
Steven	Van	Wasshenova
Customer	Engineering	team		- Commercial	Air	Mobility
Responsible	for	acting	on	the	customer’s	behalf	to	ensure	service	
achievement
SCRUM	Master	for	ViaSat	Splunk	team
17	year	background	in	IT	&	engineering	at	network	service	providers
Splunk	Champion,	GSD’er
ViaSat
• Connecting	the	world
– Multiple	satellites	&	partnerships	networks
ê ViaSat-1,	WildBlue1,	and	Anik-F2
– Business	areas
ê Aviation
ê Residential
ê Broadcasting
ê Defense
ê Emergency	Response	+	Public	Safety
ê Energy	+	Utilities
ê Federal	+	Central	Government
ê Oil	+	Gas
ê Public	Transit
Viasat Customer Presentation
The	Challenge
How	ready	is	Splunk	for	serious	future	data	demands?
Who	can	make	Splunk	flourish?
The	Challenge
• Hire	a	team?
– 1	architect,	1	admin,	1	power	user,	etc….
• Educate	a	team?
– Splunk,	python,	AWS,	statistics,	etc….
• Farm	out	a	team
– Splunk	PS?	Contractors?
The	Challenge
• Searching	for	unicorns?
– No	amount	of	hiring	certified	people	can	facilitate	Transition processes
– No	amount	of	training	can	mimic	Interpersonal	processes
– No	amount	of	cost	saving	replaces	Action processes
The	Challenge
Just	one	more	thing…this	will	“be	DevOps”,	right?
Enabling	People:	Approach
Reactive
Take	
Consultative	
Approach
Key	data	and	
metrics	
definition
Brainstorm	
desired	
impact/	
results
Proactive
Showcase	
Results
A	little	advice
There's	a	force	in	the	universe	that	
makes	things	happen.
All	you	have	to	do	is	
get	in	touch	with	it,
stop	thinking,
let	things	happen,
and	
be…
the…
ball…
A	little	advice
• Get	in	touch	with	it
– Find	out	who/what/where/when/why?
• Stop	thinking
– Build	it
• Let	things	happen
– Empower	smart	people	and	get	out	of	the	way
• Be	the	ball
– ???
Service-based	Teams
“An	intelligent	man	sees	everything	as	relative.	A	wise	man	sees	everything	as	related.”
John	Souders Product	owner Partner	relationships
Steven	Van	Wasshenova Scrum	master Mobility
Jeff	Trujillo Dev	team Splunk
Chris	Crocco Dev	team Residential
Adam	Bloom Dev	team RF	Infrastructure
Travis	Hodson Dev	Team Portal
Igor	Geyfman Dev	Team Cloud	infrastructure
Service	Thinking
A	little	advice
• Wait.		What	is the	ball?!
– Operational	Intelligence?
ê “A	category	of	methods	and	technology	for	gaining	new	operational	visibility	
and	discovering	insights	for	IT	and	the	business”	– splunk.com
Inducing	Intelligence
• Data
– symbols	or	signs,	representing	stimuli	or	signals
• Information
– Definition	to	data,	gives	meaning	and	purpose
• Knowledge
– Context	to	information	(why	is)
• Wisdom
– Unique	experience	to	actor	(why-do)
Intelligence
Inducing	Intelligence
• Key	challenge
– “Intelligence	is	the	next	stage	of	knowledge	while	wisdom	is	the	final	stage”
– “Intelligence	leads	to	arguments.	Wisdom	leads	to	settlements.”
– “An	intelligent	man	preaches.	A	wise	man	reaches.”
what	to	have	or	to	possess	(information)	
vs
what	to	do,	act	or	carry	out	(wisdom)
• Solution:	 Establish	group	as	facilitators	helping	close	the	Intelligence->Wisdom	gap
Inducing	Intelligence
“Knowing	others	is	intelligence;	knowing	yourself	is	true	wisdom.”
“Mastering	others	is	strength;	mastering	yourself	is	true	power”
Lao-Tzu
– Inducing	Intelligence	in	several	ways:
ê Empower	micro-service	owners	through	data	ownership
ê Coordinate	information	 extraction	and	collective	knowledge
ê Enable	change	through	 new	operational	insights
ê Provide	platform	to	share	wisdom	with	service	owners
Enabling	People
Run	classes	on	the	SplunkSearch	Language
Brown	bag	sessions
Internal	“Roadshows”
Splunk	Deck	of	Cards	Examples	(ask	your	sales	rep)
Wiki	with	loads	of	examples	and	data
Hipchat room	and	email	distributions
Library	of	training	materials
Decomposition	of	Splunk	tools
Common	Information	Model	(fields	&	data	sources)
A	Specific	Example
Reporting	Key	Metrics	to	Partner	Provider
• Back	office	shows	
transactions
• Network	shows	volume	or	
TCP	connections
• Browser	stats	indicate	orders
• Desire	from	partner	to	alert	
and	monitor	what’s	normal/	
anomalous
One	Consolidated	report—
with	consistent	metrics
• PLEASE	ADD	
DASHBOARD	OF	
CORRELATED	DATA	IN	
SPLUNK
Result:	Enhanced	customer	experience,	enhanced	service	
quality	due	to	ability	to	catch	unknowns	and	problems	earlier
Always	Remember
It’s	your	data	as	a	business.
Help	each	other,	don’t	live	in	your	silo.	
The	real	power	is	in	correlated	data.
Copyright	©	2016	Splunk	Inc.
Thank	You!

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