Accenture digitally-enabled-grid-pov-utility-distribution

Evolution is no longer optional
for utility distribution companies
Mapping out the future of electricity distribution in the era of
the digitally enabled grid: the “Distribution Platform Optimizer”

2
The utilities industry has had to weather some significant
challenges over the past few years. While some utility
companies have ridden out the turbulence better than
others, it’s clear that the disruption has much further to
run. And changes required are substantial in the utility
distribution business.
As a result, most of today’s distribution businesses are
experiencing profound strains on the traditional business
model. In this paper, we examine the nature and some of
the impacts of these pressures – and investigate a new
model that we believe can be sustainable in the long term.
The distribution business is facing
unprecedented challenges…
So, what stress factors are at play? Accenture’s New Energy
Consumer and Digitally Enabled Grid research programs among
respectively consumers and utility executives tell the story.
On the consumer side, expectations are increasing rapidly:
some 71% of residential consumers1
believe their utility could
do more to help them reduce their energy costs – and 91%
see reliability of supply as an important factor in building
trust with their utility. Consumer behaviors are also changing,
with well over half of consumers interested in deploying
domestic energy generation and storage solutions, and most
also interested in energy management programs (see Figure 1).
Evolution is no longer optional for utility distribution companies
Figure 1. Consumer behaviors and expectations are changing
Source: Accenture’s New Energy Consumer research program.
% of consumers who would consider
investing in becoming power
self-sufficient and not having to buy
energy from their energy provider
of consumers see reliable energy
delivery as an important factor to
build trust with their energy provider
of consumers are interested in
energy management programs
57% 91% 69%
1
Source: Accenture’s New Energy Consumer research program.

45%
Figure 2. The traditional electricity distribution
model is no longer fit-for-purpose
of utility executives report facing significant to major
issues with a traditional transportation model for
distribution to provide a sound foundation to meet
their distribution’s technical and financial challenges
Source: Accenture’s Digitally Enabled Grid research program.
3
These profound shifts among consumers are mirrored on
the utility side. Our latest industry research2
among utility
executives in 18 countries reveals a growing recognition
that the current distribution model is nearing the end of its
useful life. Some 45% of our respondent executives agree
that the current distribution model is no longer providing
a sound basis to meet their technical and financial challenges
(see Figure 2). This concern is even more pressing in Europe,
where 64% of industry executives think the current model
has run out of road.
As if these strains weren’t enough to deal with, distribution
businesses are also facing pressures on the regulatory and
policy front. Ongoing changes in regulation and the transition
to a post-COP21 world means they’re trying to play their part
in delivering increasingly challenging policy and regulatory
objectives, involving simultaneously driving further network
efficiencies, integrating renewables, and implementing myriad
new technologies in areas from the distribution network to
back office to customer engagement (see Figure 3).
2

4
Figure 3. Targets and constraints from regulators continue to evolve (select examples)
Source: Accenture analysis, March 2016.
Australia
Nationwide mandate to
increase renewable energy
Japan
Nationwide reform of
electricity system,
introducing competition
United Kingdom/Ireland
Feed-in tariffs for renewables
facing signiﬁcant reductions
Germany
Battery storage subsidies with
PV in effect through 2018
Spain
Proposed new ﬁxed charges
for solar and zero net
metering price
New York
“Distribution System
Platform Providers” vision
California
Mandates for storage
and community solar

5
…causing fault-lines to emerge
So, as the stresses on the business model intensify, what
fault lines are starting to emerge that require early action?
Arguably the most urgent issue is that demand evolution
is destabilizing the cost-revenue distribution model, as the
combination of energy efficiency, distributed generation
deployment and economic pressures take hold.
According to Accenture modeling based on our Digitally
Enabled Grid research program, the resulting load reduction
puts industry revenues at risk to the tune of US$48bn in
the US and €61bn in Europe by 2025. And the challenges
for distribution businesses could become even tougher
because much of this reduction in overall load could
come without a reduction in peak demand, whereby
peak demand could be more resilient to energy efficiency
and prosumer actions than total demand.
This decoupling of total and peak demand could drive
a widening mismatch between the distribution network
costs – which are largely driven by peak load – and total
demand, resulting in increasing costs per kWh. Similarly, the
deployment of small-scale distributed generation such as
solar photovoltaics (PV) will tend to reduce the load factor by
decreasing demand in the middle of the day, but will typically
have little impact on peak demand. Evidences of decoupling
of peak and total demand are already being seen in some
geographies such as in the United States, Germany and Italy.
A key solution:
demand response…
Faced with this squeeze between falling load factors and
stubbornly high peak demand, what should distribution
businesses do? In Accenture’s view, distribution-optimized
demand response tools will become key for enabling peak
load management and to maintain grid reliability.
To date, these tools have not been widely used in distribution.
But this now needs to change. Accenture modeling indicates
clearly that demand response solutions can trigger significant
changes to peak demand through programs that incentivize
action on very few hours per month.
Experience in both generation and transmission shows
demand response programs typically deliver an average
change of about 5% from time-of-use programs and about
15% from critical peak pricing programs. This means demand
response flexibility could be highly effective in managing
distribution peak load (see Figure 4).
Figure 4. The effect of demand response
programs on distribution peak load
Sources: Accenture’s Digitally Enabled Grid research program;
Accenture analysis.
Number of peak hours a month covered
by the demand response program
5%
4%
3%
2%
1%
0
2 4 6 8 10

6
…closely targeted
at local optimization
However, to realize their full potential benefits,
distribution-optimized demand response programs need
to be much more tightly directed than they have in the
past. This means distribution companies will need to add
a high degree of location awareness to ensure that demand
response is effective in supporting the optimization of the
network. Examples of location awareness might include
identifying specific circuits and assets that are at risk
of exceeding tolerances from excessive demand, or
incentivizing additional demand in selected areas
to soak up spilled electricity from PV systems.
More generally, the use of demand response to support
the management of the distribution network is part of
a broader trend away from adding traditional assets,
and towards making more effective use of the flexibility
of existing network assets, generators and consumers.
Crucially, the success of this approach depends on having
a regulatory model that emphasizes performance over
capital, together with the sophisticated understanding
of the grid’s operations and control that comes from
deployment of a digitally enabled grid.
Storage: a new battleground
for distributors…
Alongside the widespread adoption of localized demand
response programs, a further increasingly vital tool for
utility distribution to manage peak load more effectively
will be energy storage.
Why? The past ten years have seen enormous growth
in small-scale distributed generation – particularly PV –
in many countries. For example PV accounted for about
35TWh of electricity in Germany alone in 20153
, with over
1.5 million plant4
. Indeed, the shift to PV has been so rapid
that policymakers in territories like the United Kingdom and
Nevada (United States) are seeking to rein in PV deployments
through measures such as reductions of feed-in tariffs.
Integrating large quantities of distributed generation
(DG) has been testing for some utilities, as reflected by its
ranking as one of the biggest challenges facing European
distribution businesses in Accenture’s latest Digitally Enabled
Grid executive survey (see Figure 5). This largely reflects the
challenges of managing the intermittent energy output from
DG. However, Accenture believes that storage is now set
to emerge as a new disruptive technology for distribution
businesses to support integration of DG as well as playing
a broader role in the management of the network.
Figure 5. Biggest challenges currently
faced by European distribution business
Europe
Reducing allowed
regulatory returns
Integration of
distributed generation
Maintaining the
quality and reliability
of the power supply
Aging workforce
3
“Germany adds 83 MW of solar in January”, European Power Daily, March 01, 2016, (accessed March 28, 2016)
4
Solar Bundesverband Solarwirtschaft e.V. (BSW-Solar), March 2016

7
While costs for residential storage
still appear to be relatively high for
most consumers, Accenture modeling
indicates that for some customer
sectors and locations the deployment
of storage is already economic.
Figure 6 illustrates the shortening payback periods for
situations where storage is deployed in a standalone fashion,
and where used in conjunction with a photovoltaics system.
Figure 6. Internal rates of return (IRR) and payback periods for storage standalone and with PV
Sources: Accenture’s Digitally Enabled Grid research program; Accenture analysis.
*IRR is for the storage investment only, not the PV system
Peak pricingStorage system
cost ($/kWh) IRR/Payback for standalone storage
15%
23%
37%
76%
1000
750
500
250
6 years
4 years
3 years
2 years
8%
14%
25%
52%
8 years
6 years
4 years
2 years
~ Tesla Powerwall costs
2020 forecast
2030 forecast
Storage system
3 kWh
Efficiency
90%
Technical life
12 years
Minimum charge
10%
Annual demand
3500 kWh
PV system size
3 kW
Load shape
Germany
residential average
Peak price premium
200%
Technical life
12 years
Minimum charge
10%
Electricity price
32 cents/kWh
Net metering price
75% of retail price
IRR*/Payback for storage with PV
Peak pricing +
low net metering prices
Accenture analysis

8
…as falling prices encourage
rising deployment…
Using relatively conservative assumptions, such as a peak
price premium of 200% over off-peak and a feed-in tariff
of 75% of the retail price, it’s clear that storage is at – or
close to – economic, especially given the likelihood of further
falls in storage prices in the coming years. Countries such
as Australia and Germany, and US states like Hawaii and
California, are already experiencing growth in interest and
deployment of storage.
And this rising interest is extending beyond the residential
sector. In California, for example, Green Charge Networks
is deploying 7.4 MWh of storage to fourteen educational
sites, with an expected to reduction in electricity costs of
US$6.4 million over the life of the project.5
What’s more, as the costs of storage deployments continue
to decline, the business case for them will keep improving.
While the battery component of a Lithium Ion deployment
is currently estimated to cost around US$5006
depending
on its characteristics, this figure is projected to fall by
half within five years if manufacturing at scale takes off.
A further factor is that the non-battery costs of storage
systems – such as the power convertors and installation –
currently account for over half the total deployment costs.
Experience with PV shows that when installation moves into
the mainstream, these costs can fall significantly.
…heralding a surge in investment
All of this suggests that tariff structures and net
metering pricing could drive a surge in customer-side
“beyond-the-meter” deployments of storage, with storage
also becoming a key investment area for distributors
“in-front-of-the-meter”. In fact, given the strong potential
demand from electricity users for deployment of storage,
the question arises as to whether distribution companies
should deploy it themselves or just purchase storage
services from third parties.
In Accenture’s view, the answer is both. Where customers
own distributed generation and storage resources,
distributors will need to engage and encourage them
to operate these resources in ways that enhance grid
reliability. This may include providing grid services like
generation curtailment, localized voltage support, and
energy storage to support contingency load transfers.
Accenture’s latest Digitally Enabled Grid research confirms
that utility executives now recognize the need for grid-based
storage – with 77% of our respondents either already
investing or intending to invest in storage over the
next ten years. The majority expect their organizations’
use of storage to grow over the same time period,
with “supporting renewable integration” the most
commonly cited deployment driver (65%), followed
by “improving network operations” (57%).
And 40% believe storage will be used
to “allow deferment of network capital”
– a strategy that could be particularly
relevant to urban distribution networks
where access to assets is difficult
and expensive.
5
“Green Charge Networks Announces California’s Largest School Energy Storage Project with San Diego’s Grossmont Union High School District.”
Energy Weekly News, March 11, 2016, (accessed March 28, 2016)
6
“One good year deserves another: energy storage in 2016”, Renewable Energy News, Jan 29, 2016, (accessed March 29, 2016)
7
“RES to install battery at 1.5-MW solar park in UK”, SeeNews Renewables, January 7, 2016, (accessed March 29, 2016)

9
Figure 7. Using distribution-controlled storage for network optimization
Source: Accenture.
Meter Transformer
Storage
Line sensor
Cellular network
Utility officeLine sensor head end
Response decision
Update model
Rapid swing in
demand/production
The rise in storage investments by distribution utilities
is already happening – notably in the PJM area in the US,
and by Western Power Distribution7
in the UK, which is
deploying a 640kWh storage system collocated with a
large-scale PV generator. The Western Power Distribution
solution will provide services both to the PV system to
improve its revenues through load shifting, and to the
distributor through a range of ancillary services
Experience to date confirms that in-front-of-the-meter
storage brings greater flexibility and optionality to the
distribution business than customer-owned and sited assets.
In Accenture’s view, distribution-
controlled storage will be a powerful
tool for network optimization and –
over time – will become integral to how
most distributors run their networks
and control costs (see Figure 7).

10
Towards a new model: the
Distribution Platform Optimizer
So, given the change drivers and outlook we’ve described,
what does Accenture believe the successful distribution
business of the future will look like? We envision the
emergence of a range of potential models, including:
• The decoupled integrated utility – removing volume
bias and the disincentive to optimize.
• The smart grid operator – leveraging new technology
in the existing management paradigm.
• The platform access provider – providing equal
access to the network to Independent players.
• The distribution platform optimizer – managing and
coordinating all elements end-to-end, to provide the
optimal outcome for the overall system.
In our view, the most sustainable model will be the
distribution platform optimizer. This view is echoed by
utility executives in our research, whereby 66 percent expect
their company’s role to evolve in the next 10 years towards
one that integrates distributed energy resources (DER)
and facilitates the market for DER services (see Figure 8).
The deployment of storage and the utilization of demand
flexibility are just two of the ways that further optimization
of the distribution network can be achieved – with further
opportunities being opened up by tools and strategies such
as locational incentives, tariff changes, active grids, and more.
expect their company’s role to evolve
towards one that integrates distributed
energy resources (DER) and facilitates
the market for DER services—
a distribution platform optimizer
Removes volume bias and
disincentive to optimize
Figure 8. Mapping out the future of electricity distribution in the era of
the digitally enabled grid: the “Distribution Platform Optimizer”
Utility executives looking
ahead in the next 10 years
Decoupled
integrated utility
Provides optimal outcome
for overall system
Distribution
platform optimizer
New technology in existing
management paradigm
Smart grid
operator
Provides neutral access to
network to independent players
Platform
access provider
66%
73%
Europe

11
Taken together, this widening range of optimization options
underlines the changing role of the distribution business,
towards one where it works as a platform provider for all
users, and is responsible for ensuring that the system works
in the most efficient and sustainable manner possible.
Given this new role, Accenture believes that the distribution
platform optimizer model provides the most sustainable
long-term solution for the utility and all users of the system.
It does this by carrying out and coordinating activities
including controlling costs, providing access to the network,
and supporting policymakers in meeting sustainability targets.
In a complex, uncertain and shifting
landscape, we believe the future of
distribution is in sight: the distribution
platform optimizer. We think companies
should take steps now to assess this
model’s relevance to their business, and
map out a roadmap to move towards it.

About the Accenture’s Digitally
Enabled Grid research program
Accenture’s Digitally Enabled Grid program provides
actionable insights and recommendations around the
challenges and opportunities utilities face along the path
to a smarter grid. Drawing upon primary research insights
from utilities executives around the world as well as
Accenture analysis, The Digitally Enabled Grid examines
how utilities executives expect smart grid technologies
and solutions to contribute to their future networks.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more
than 40 industries and all business functions—underpinned
by the world’s largest delivery network—Accenture works at
the intersection of business and technology to help clients
improve their performance and create sustainable value
for their stakeholders. With more than 373,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives.
Visit us at www.accenture.com.
About Accenture
Smart Grid Services
Accenture Smart Grid Services focuses on delivering innovative
business solutions supporting the modernization of electric,
gas and water network infrastructures to improve capital
efficiency and effectiveness, increase crew safety and
productivity, optimize the operations of the grid and
achieve the full value from advanced metering infrastructure
(AMI) data and capabilities. It includes four offering areas:
Digital Asset Management, Digital Field Worker, Intelligent
Grid Operations and Advanced Metering Operations.
Executive sponsorship
and contact
Stephanie Jamison
Managing Director, Accenture Smart Grid Services
Please contact: DEG@accenture.com
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