Consumer Sentinel Network Report 2014

Federal Trade Commission
February 2015
for January – December 2014

TABLE OF CONTENTS
Federal Trade Commission Page 1 of 102 Released February 2015
Report Subject Page No.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Consumer Sentinel Network Complaint Type Percentages by Calendar Year . . . . . . . . 4
Consumer Sentinel Network Complaint Count by Calendar Year . . . . . . . . . . . . . . . . . . 5
Consumer Sentinel Network Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Consumer Sentinel Network Fraud Complaints
Total Number of Fraud Complaints & Amount Paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Method of Consumer Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Company’s Method of Contacting Consumers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Fraud Complaints by Consumer Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Top Company Countries and Foreign Company’s Method of Contacting Consumers . . 11
Consumer Sentinel Network Identity Theft Complaints
How Identity Theft Victims’ Information is Misused . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Law Enforcement Contact by Identity Theft Victims . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Identity Theft Complaints by Victims’ Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Consumer Sentinel Network State and Metropolitan Areas Ranking
State Complaint Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Largest Metropolitan Areas Ranking for Fraud & Other Complaints. . . . . . . . . . . . . . . . 16
Largest Metropolitan Areas Ranking for Identity Theft Complaints . . . . . . . . . . . . . . . . 17
Consumer Sentinel Network Military Complaints
Military Complaints by Branch, Status and Pay Grade . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Military Complaints by Top Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
How Military Identity Theft Victims’ Information is Misused . . . . . . . . . . . . . . . . . . . . 20
Consumer Sentinel Network Detailed State Complaint Information
One Page per State and the District of Columbia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
-Top Fraud & Other Complaint Categories || Identity Theft Types Reported by Victims
Appendices
Appendix A1: Description of the Consumer Sentinel Network . . . . . . . . . . . . . . . . . . . . 73
Appendix A2: Major Data Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Appendix A3: Data Contributor Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Appendix A4: Better Business Bureau Data Contributors . . . . . . . . . . . . . . . . . . . . . . . . 76
Appendix B1: Complaint Category Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Appendix B2: Consumer Sentinel Network Complaint Categories (2012 – 2014) . . . . . 79
Appendix B3: Consumer Sentinel Network Complaint Category Details . . . . . . . . . . . . 80
Appendix C: Fraud Complaints & Amount Paid Reported by State . . . . . . . . . . . . . . . . 86
Appendix D1: Fraud & Other Complaints by Largest Metropolitan Areas . . . . . . . . . . . 87
Appendix D2: Identity Theft Complaints by Largest Metropolitan Areas . . . . . . . . . . . 95

Better Business Bureaus
Internet Crime
Complaint Center
Consumer Financial
Protection Bureau PrivacyStar
Green Dot
Publishers Clearing
House
Canadian
Anti-Fraud Centre
Ohio
Attorney General
Washington
Attorney General
California
Attorney General
North Carolina
Department of Justice
Massachusetts
Attorney General
Maine
Attorney General
Indiana
Attorney General
The Consumer Sentinel Network (CSN) is a secure online database of
millions of consumer complaints available only to law enforcement. In
addition to storing complaints received by the FTC, the CSN also includes
complaints filed with state law enforcement organizations such as the Hawaii
Office of Consumer Protection, the Montana, North Carolina and Oregon
Departments of Justice, the South Carolina Department of Consumer Affairs,
the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys
General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana,
Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington.
Federal agencies, including the Consumer Financial Protection Bureau and the
FBI’s Internet Crime Complaint Center, contribute data. In 2014, the U.S.
Departments of Defense, Education and Veterans Affairs began contributing
educational institution and student lending complaints from military members
and their dependents. The Commission also receives complaints from the
Canadian Anti-Fraud Centre. Non-governmental organizations also provide
complaint data to the FTC. The Council of Better Business Bureaus,
consisting of all North American BBBs, is a major contributor of complaint
data. Other organizations include the following: Green Dot, the Lawyers’
Committee for Civil Rights Under Law, MoneyGram International, the
National Fraud Information Center, PrivacyStar and Western Union.
Law enforcement partners - whether they are down the street, across the
nation, or around the world - can use information in the database to enhance
and coordinate investigations.
Begun in 1997 to collect fraud and identity theft complaints, the CSN now has
more than 10 million complaints, including those about credit reports, debt
collection and mortgage assistance scams, among other subjects. The CSN
has a five-year data retention policy; complaints older than five years are
purged biannually. Between January and December 2014, the CSN received
more than 2.5 million consumer complaints, which the FTC has sorted into 30
complaint categories. Some organizations transfer their complaints to the
CSN after the end of the calendar year, and new data providers, added to the
system each year, are contributing complaints from prior years. As a result,
the total number of complaints for 2014 will increase during the next few
months, and totals from previous years may differ from prior CSN annual
reports.
The 2014 Consumer Sentinel Network Data Book is based on unverified
complaints reported by consumers. The data is not based on a consumer
survey.
For more information about the Consumer Sentinel Network, visit
www.FTC.gov/sentinel. Law enforcement personnel may join CSN at
Register.ConsumerSentinel.gov.
INTRODUCTION
Leading Data Contributors
www.econsumer.gov www.FTC.gov/sentinel
For a detailed description of the CSN and a complete list of our data contributors, see Appendices A1 through A4.
www.FTC.gov/idtheft

Executive Summary
Consumer Sentinel Network Data Book
January – December 2014
 The Consumer Sentinel Network (CSN) contains over 10 million complaints dating from calendar year 2010
through calendar year 2014. (In addition, the CSN contains over 15 million do-not-call complaints from this
same time period. We report on do-not-call complaints after the end of each fiscal year. See
http://www.ftc.gov/system/files/documents/reports/national-do-not-call-registry-data-book-fiscal-year-
2014/dncdatabookfy2014.pdf for the 2014 National Do Not Call Registry Data Book.)
 The CSN received over 2.5 million complaints (excluding do-not-call) during calendar year 2014: 60% fraud
complaints; 13% identity theft complaints; and 27% other types of complaints.
 Identity Theft was the number one complaint category in the CSN for calendar year 2014 with 13% of the
overall complaints, followed by Debt Collection (11%); Impostor Scams (11%); Telephone and Mobile
Services (7%); Banks and Lenders (5%); Prizes, Sweepstakes and Lotteries (4%); Auto-Related Complaints
(3%); Shop-at-Home and Catalog Sales (3%); Television and Electronic Media (2%); and Internet Services
(2%). The complete ranking of all 30 complaint categories is listed on page six of this report.
 For military consumers, Identity Theft was the number one complaint category in the CSN, followed by
Impostor Scams at number two. Education complaints ranked as the seventh highest category for military
members, in contrast to twenty-seventh highest for the population as a whole.
Fraud
 Over 1.5 million complaints were fraud-related. Consumers reported paying over $1.7 billion in those fraud
complaints; the median amount paid was $498. Fifty-five percent of the consumers who reported a fraud-
related complaint also reported an amount paid.
 Forty-six percent of all fraud-related complaints reported the method of initial contact. Of those complaints,
54% said the telephone, while another 23% said e-mail. Only 4% of those consumers reported mail as the
initial point of contact.
 Florida is the state with the highest per capita rate of reported fraud and other types of complaints, followed by
Georgia and Nevada.
Identity Theft
 Government documentsbenefits fraud (39%) was the most common form of reported identity theft, followed
by credit card fraud (17%), phone or utilities fraud (13%), and bank fraud (8%). Other significant categories
of identity theft reported by victims were employment-related fraud (5%) and loan fraud (4%).
 Thirty-two percent of identity theft complainants reported they contacted law enforcement. Of those victims,
88% indicated a report was taken.
 Florida is the state with the highest per capita rate of reported identity theft complaints, followed by
Washington and Oregon.

CY-2012 CY-2013 CY-2014
Consumer Sentinel Network
Complaint Type Percentages1
Calendar Years 2012 through 2014
1Percentages are based on the total number of Consumer Sentinel Network complaints by calendar year.
2,582,851
60%
27%
13%2,174,563
56%
31%
13%
2,112,861
30%
53%
17%
- Identity Theft Complaints
- Fraud Complaints
- Other Complaints
Complaint Types

325,519
551,622
713,657
860,383
909,314 906,129
1,070,447
1,261,124
1,428,977
1,470,306
1,898,225
2,112,861
2,174,563
2,582,851
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
3,000,000
Complaint Count1
Complaint Type Count1
Purged Data1
1 Complaint counts from CY-2001 to CY-2009 represent historical figures as per the Consumer Sentinel Network’s five-year data retention
policy. These complaint figures exclude National Do Not Call Registry complaints.
Fraud Identity Theft Other
2001 137,306 86,250 101,963 325,519
2002 242,783 161,977 146,862 551,622
2003 331,366 215,240 167,051 713,657
2004 410,298 246,909 203,176 860,383
2005 437,585 255,687 216,042 909,314
2006 423,672 246,214 236,243 906,129
2007 505,563 259,314 305,570 1,070,447
2008 620,832 314,587 325,705 1,261,124
2009 708,781 278,360 441,836 1,428,977
2010 820,072 251,074 399,160 1,470,306
2011 1,041,228 279,193 577,804 1,898,225
2012 1,113,298 369,143 630,420 2,112,861
2013 1,215,503 290,099 668,961 2,174,563
2014 1,554,860 332,646 695,345 2,582,851
Calendar Year
Consumer Sentinel Network Complaint Count
Total Complaints

1Percentages are based on the total number of CSN complaints (2,582,851) received by the FTC between January 1 and
December 31, 2014. Thirteen percent (333,739) of the total CSN complaints received by the FTC were coded “Other (Note in
Comments)”. For CSN category descriptions, three-year figures, and category details, see Appendices B1 through B3.
Complaint Categories1
January 1 – December 31, 2014
Rank Category
No. of
Complaints Percentages
1
1 Identity Theft 332,646 13%
2 Debt Collection 280,998 11%
3 Impostor Scams 276,622 11%
4 Telephone and Mobile Services 171,809 7%
5 Banks and Lenders 128,107 5%
6 Prizes, Sweepstakes and Lotteries 103,579 4%
7 Auto-Related Complaints 88,334 3%
8 Shop-at-Home and Catalog Sales 71,377 3%
9 Television and Electronic Media 48,640 2%
10 Internet Services 46,039 2%
11 Health Care 37,824 1%
12 Advance Payments for Credit Services 37,017 1%
13 Credit Bureaus, Information Furnishers and Report Users 35,904 1%
14 Credit Cards 32,032 1%
15 Travel, Vacations and Timeshare Plans 25,751 1%
16 Foreign Money Offers and Counterfeit Check Scams 21,020 1%
17 Business and Job Opportunities 20,550 1%
18 Internet Auction 19,671 1%
19 Mortgage Foreclosure Relief and Debt Management 12,747 <1%
20 Computer Equipment and Software 12,702 <1%
21 Office Supplies and Services 12,324 <1%
22 Magazines and Books 11,856 <1%
23 Investment-Related Complaints 10,135 <1%
24 Home Repair, Improvement and Products 8,327 <1%
25 Grants 8,032 <1%
26 Tax Preparers 6,418 <1%
27 Education 5,628 <1%
28 Real Estate 4,952 <1%
29 Charitable Solicitations 2,620 <1%
30 Buyers' Clubs 1,324 <1%

Total Number of Fraud Complaints & Amount Paid
1Average is based on the total number of consumers who reported an amount paid for each calendar year: CY-2012 = 658,910; CY-2013 =
731,433; and CY-2014 = 852,117. The amount paid is based on complaints with reported values from $0 to $999,999.
2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and half have values
that are less. Calculation of the median excludes complaints with amount paid reported as $0.
Note: See Appendix C for fraud complaints and amount paid figures by State and the District of Columbia.
Distribution of Fraud Complaints by Amount Paid
3Percentages are based on the total number of consumers who reported amount paid for each calendar year: CY-2012 = 658,910; CY-2013 =
731,433; and CY-2014 = 852,117.
Total
Reporting
Amount Paid Reported Average
1
Median
2
2012 1,113,298 658,910 59% $1,416,382,713 $2,150 $500
2013 1,215,503 731,433 60% $1,651,217,429 $2,258 $388
2014 1,554,860 852,117 55% $1,708,127,329 $2,005 $498
CY
Complaint Count Percentage
Reporting Amount
Paid
Amount Paid
Amount Paid
$0 344,714 52% 314,747 43% 420,387 49%
$1 - 25 15,559 2% 15,488 2% 14,622 2%
$26 - 50 17,640 3% 21,254 3% 19,652 2%
$51 - 75 10,865 2% 13,970 2% 13,245 2%
$76 - 100 15,311 2% 24,442 3% 22,921 3%
$101 - 250 53,377 8% 86,141 12% 80,979 10%
$251 - 500 48,760 7% 91,224 12% 117,489 14%
$501 - 1,000 42,758 6% 53,230 7% 53,836 6%
$1,001 - 5,000 82,500 13% 81,920 11% 79,613 9%
More than $5,000 27,426 4% 29,017 4% 29,373 3%
CY - 2012 CY - 2013 CY - 2014
3
3
3

0%
10%
20%
30%
40%
Bank
Account
Debit
CashCash
Advance
Check Credit
Cards
InternetMobile
Payment
Services
Money
Order
Prepaid
Cards
Telephone
Bill
Wire
Transfer
11%
5% 4%
13%
2% 2%
33%
<1%
30%
by Method of Consumer Payment1
by Method of Consumer Payment
1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the method of payment: CY-2012 =
243,069; CY-2013 = 323,069; and CY-2014 = 356,553. Of the total, 23% reported this information during CY-2014, 27% in CY-2013 and 22% in CY-2012.
2Prepaid Cards includes a significant number of complaints from data contributor Green Dot and Wire Transfer includes a significant number of complaints
from data contributors MoneyGram International and Western Union Money Transfer. This may affect the distribution of the reported methods of payment.
3The amount paid is based on complaints reporting values from $0 to $999,999.
22
1
Amount Paid
3
1
Amount Paid
3
1
Amount Paid
3
Bank Account Debit 31,274 13% $80,711,174 35,377 11% $94,673,728 38,527 11% $85,433,040
CashCash Advance 15,928 7% $124,582,680 16,388 5% $170,591,441 17,332 5% $168,972,138
Check 17,153 7% $92,246,113 12,904 4% $73,092,617 12,917 4% $88,603,695
Credit Cards 36,868 15% $95,908,250 38,418 12% $89,843,322 46,736 13% $96,440,695
InternetMobile 939 <1% $777,494 4,506 1% $4,110,480 5,734 2% $9,651,081
Money Order 13,316 5% $56,959,005 9,307 3% $57,989,810 8,707 2% $55,898,113
Prepaid Cards
2
16,925 7% $6,951,318 98,212 30% $47,184,062 119,100 33% $80,860,327
Telephone Bill 1,512 1% $903,210 733 <1% $342,137 1,028 <1% $870,511
Wire Transfer
2
109,154 45% $457,110,936 107,224 33% $510,831,705 106,472 30% $500,705,082
Total Reporting
Payment Method
243,069 $916,150,180 323,069 $1,048,659,302 356,553 $1,087,434,682
Payment Method
CY - 2012 CY - 2013 CY - 2014

Contact Method Complaints Percentages
1
1
1
E-mail 229,423 37% 184,468 32% 166,537 23%
Mail 52,879 9% 29,088 5% 29,103 4%
Internet - Web SiteOthers 76,185 12% 82,757 15% 79,872 11%
Phone 208,377 34% 230,443 41% 386,706 54%
Other 45,096 7% 41,875 7% 48,148 7%
Total Reporting Contact
Method
611,960 568,631 710,366
CY - 2012 CY - 2013 CY - 2014
Consumer Sentinel Network Fraud Complaints by
Company’s Method of Contacting Consumers
23%
4%
11%
54%
7%
E-mail
Mail
Internet - Web
SiteOthers
Phone
Other
by Company’s Method of Contacting Consumers1
1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the company’s
method of initial contact: CY-2012 = 611,960; CY-2013 = 568,631; and CY-2014 = 710,366. Of the total, 46% reported this information
during CY-2014, 47% in CY-2013 and 55% for CY-2012.

2%
14%
17%
18%
21%
18%
10%
19 and Under
20-29
30-39
40-49
50-59
60-69
70 and Over
1Percentages are based on the total number of consumers reporting their age for CSN fraud complaints each calendar year:
CY-2012 = 455,822; CY-2013 = 462,980; and CY-2014 = 609,184. Of the total, 39% of consumers reported this
information during CY-2014, 38% in CY-2013, and 41% for CY-2012.
by Consumer Age1
by Consumer Age1
1
1
1
19 and Under 10,522 2% 11,104 2% 12,668 2%
20-29 66,228 15% 67,699 15% 83,545 14%
30-39 74,784 16% 77,357 17% 102,314 17%
40-49 84,774 19% 86,919 19% 111,377 18%
50-59 103,275 23% 94,851 20% 128,050 21%
60-69 75,906 17% 74,912 16% 111,226 18%
70 and Over 40,333 9% 50,138 11% 60,004 10%
462,980 609,184
Consumer Age
CY- 2012 CY- 2013 CY- 2014
Total Reporting
Age
455,822

Contact Method Complaints Percentages
2
E-mail 18,044 40%
Phone 10,723 24%
Internet - Web SiteOthers 9,969 22%
Mail 2,963 7%
Other 3,801 8%
Rank Company Country Complaints Percentages
1
1 United States 1,319,847 96%
2 Canada 19,653 1%
3 Nigeria 9,860 1%
4 United Kingdom 9,092 1%
5 China 6,539 <1%
6 Jamaica 6,129 <1%
7 India 5,444 <1%
8 Mexico 4,727 <1%
9 Ghana 2,815 <1%
10 Dominican Republic 2,547 <1%
Top 10 Reported Company Countries
for Fraud Complaints1
Company’s Method of Contacting Consumers for
Fraud Complaints Against Foreign Companies2
2 Percentages are based on the 45,500 fraud complaints against foreign companies received by the FTC between January 1 and
December 31, 2014, where consumers reported how companies initially contacted them. Complaints which reported a
company country other than the United States were considered foreign for these figures.
1Percentages are based on the number of fraud complaints received by the FTC between January 1 and December 31, 2014,
where consumers reported a company country name (1,380,419). Eighty-nine percent of CSN fraud complaints received by
the FTC during this time period reported the company country name.
Note: Company country names appear as reported by consumers and may not reflect where the company is actually located.

Government Documents or Benefits Fraud
Percentages Percentages Percentages
Theft Subtype CY-2012 CY-2013 CY-2014
Tax- or Wage-Related Fraud 43.4% 30.0% 32.8%
Government Benefits 1.6% 2.4% 4.1%
Applied For Received
Other Government Documents 0.8% 1.0% 1.3%
Issued Forged
Driver's License Issued Forged 0.6% 0.6% 0.5%
Total 46.4% 34.0% 38.7%
Credit Card Fraud
New Accounts 8.9% 11.2% 12.5%
Existing Account 4.7% 5.7% 4.9%
Total 13.6% 16.9% 17.4%
Phone or Utilities Fraud
Utilities - New Accounts 6.2% 8.9% 7.6%
Wireless - New Accounts 2.5% 3.5% 3.5%
Unauthorized Charges 0.4% 0.6% 0.7%
to Existing Accounts
Telephone - New Accounts 0.6% 0.6% 0.7%
Total 9.7% 13.6% 12.5%
Bank Fraud
Electronic Fund Transfer 3.0% 3.7% 3.3%
New Accounts 1.9% 2.2% 2.8%
Existing Accounts 1.5% 1.8% 1.5%
Other Deposit Accounts
2
- - 0.6%
Total 6.4% 7.7% 8.2%
Employment-Related Fraud
Employment-Related Fraud 5.4% 5.6% 4.8%
Loan Fraud
Business Personal 1.3% 2.1% 2.6%
Student Loan
Auto Loan Lease 0.6% 1.1% 1.1%
Real Estate Loan 0.5% 0.8% 0.7%
Total 2.4% 1.9% 4.4%
Other Identity Theft
Uncertain 6.1% 8.5% 11.2%
Miscellaneous 7.6% 8.7% 3.3%
Data Breach 1.1% 1.3% 2.1%
Internet Email 1.2% 1.7% 1.5%
Medical 0.7% 1.0% 1.0%
Evading the Law 0.8% 1.0% 0.9%
Apartment or House Rented 0.4% 0.5% 0.6%
Insurance 0.2% 0.3% 0.4%
Prepaid Debit Cards
3
- - 0.3%
Bankruptcy 0.1% 0.1% 0.2%
Securities Other Investments 0.1% 0.2% 0.1%
Property Rental Fraud 0.1% 0.1% 0.1%
Child Support 0.1% 0.1% 0.1%
Magazines 0.1% 0.1% <0.1%
Total 18.6% 23.6% 21.8%
Attempted Identity Theft
Attempted Identity Theft 6.6% 7.2% 4.8%
How Victims’ Information is Misused1
1Percentages are based on the total number of CSN identity theft complaints for each calendar year: CY-2012 = 369,143; CY-2013 =
290,099; and CY-2014 = 332,646. Note that 17% of identity theft complaints include more than one type of identity theft in CY-2014, 16%
in CY-2013; and 11% in CY-2012.
2Theft Subtype “Other Deposit Accounts” was added to the database in CY-2014.
3Theft Subtype “Prepaid Debit Cards” was added to the database in CY-2014.

2Percentages are based on the total number of identity theft complaints where victims indicated they had notified a police department: CY-
2012 = 104,079; CY-2013 = 86,014; and CY-2014 = 107,584. Of the total, 32% of identity theft victims reported law enforcement contact
information in CY-2014, 30% in CY-2013 and 28% in CY-2012.
88% of Victims
Who Notified a
Police Department
Had a Report
Taken
12% of Victims
Who Notified a
Police Department
Did NOT Indicate
a Report Was Taken
Law Enforcement Contact1
1Percentages are based on the total number of identity theft complaints where victims indicated they had notified a police department
(107,584). Thirty-two percent of identity theft victims reported law enforcement contact information.
Law Enforcement Contact
2
2
2
Yes 83,396 80% 70,755 82% 94,253 88%
NoNot Reported 20,683 20% 15,259 18% 13,331 12%
Total Who Notified a Police Department 104,079 86,014 107,584
If the victim notified a police department,
was a report taken?
CY-2012 CY-2013 CY-2014

1Percentages are based on the total number of victims reporting their age in CSN identity theft complaints for each
calendar year: CY-2012 = 271,818; CY-2013 = 198,799; and CY-2014 = 212,698. Of the consumers who contacted the
FTC, 64% reported their age in CY-2014, 69% in CY-2013 and 74% in CY-2012.
by Victims’Age1
by Victims’Age
6%
18%
18%
19%
19%
13%
7%
19 and Under
20-29
30-39
40-49
50-59
60-69
70 and Over
1
1
1
19 and Under 16,045 6% 11,875 6% 12,062 6%
20-29 57,178 21% 39,058 20% 37,568 18%
30-39 52,312 19% 37,777 19% 38,714 18%
40-49 49,002 18% 35,241 18% 39,649 19%
50-59 45,121 17% 33,823 17% 41,020 19%
60-69 30,287 11% 24,156 12% 27,799 13%
70 and Over 21,873 8% 16,869 8% 15,886 7%
Consumer Age
CY- 2012 CY- 2013 CY- 2014
Total Reporting
Age
271,818 198,799 212,698

1Per 100,000 unit of population estimates are based on the 2014 U.S. Census population estimates (Table NST-EST2014-01 -- Annual Estimates of the Resident
Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2014). Numbers for the District of Columbia are: Fraud and Other =
6,605 complaints and 1,002.4 complaints per 100,000 population; Identity Theft = 941 victims and 142.8 victims per 100,000 population.
Consumer Sentinel Network State Complaint Rates
Fraud & Other Complaints Identity Theft Complaints
Note: In calculating the State and Metropolitan Areas rankings, we excluded 20 state-specific data contributors’ complaints (the Hawaii Office of Consumer
Protection, the Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of
Consumer Affairs, and the Offices of the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan,
Mississippi, Nevada, Ohio and Washington).
Rank Consumer State
Complaints
Per 100,000
Population
1
1 Florida 1,007.3 200,392
2 Georgia 777.7 78,526
3 Nevada 773.2 21,952
4 Delaware 769.2 7,197
5 Michigan 749.2 74,244
6 Maryland 675.5 40,369
7 Texas 647.2 174,468
8 California 644.6 250,138
9 New Jersey 598.9 53,535
10 Colorado 598.6 32,060
11 Virginia 594.9 49,537
12 Rhode Island 589.4 6,219
13 Alabama 574.2 27,847
14 Tennessee 570.2 37,347
15 New Hampshire 562.6 7,464
16 Arizona 562.1 37,836
17 Massachusetts 554.8 37,422
18 Pennsylvania 544.7 69,655
19 Louisiana 538.9 25,059
20 South Carolina 534.2 25,816
21 Missouri 516.3 31,304
22 New York 514.0 101,497
23 Washington 511.6 36,127
24 Connecticut 509.1 18,312
25 Wyoming 508.1 2,968
26 North Carolina 507.9 50,504
27 Ohio 506.3 58,704
28 New Mexico 506.1 10,556
29 Oregon 505.5 20,069
30 Illinois 473.9 61,038
31 West Virginia 466.6 8,634
32 Arkansas 465.2 13,800
33 Indiana 464.7 30,656
34 Idaho 456.8 7,466
35 Kentucky 451.1 19,907
36 Montana 444.5 4,550
37 Maine 444.3 5,909
38 Mississippi 443.4 13,276
39 Oklahoma 436.5 16,926
40 Kansas 432.8 12,569
41 Minnesota 423.0 23,083
42 Wisconsin 422.4 24,321
43 Hawaii 419.6 5,957
44 Nebraska 414.9 7,807
45 Alaska 408.7 3,011
46 Utah 389.8 11,471
47 Vermont 389.7 2,442
48 Iowa 365.4 11,354
49 South Dakota 348.6 2,974
50 North Dakota 334.4 2,473
Complaints Rank Victim State
Complaints
Per 100,000
Population
1
1 Florida 186.3 37,059
2 Washington 154.8 10,930
3 Oregon 124.6 4,946
4 Missouri 118.7 7,195
5 Georgia 112.7 11,384
6 Michigan 104.3 10,338
7 California 100.5 38,982
8 Nevada 100.2 2,846
9 Arizona 96.0 6,460
10 Maryland 95.9 5,734
10 Texas 95.9 25,843
12 Illinois 95.6 12,317
13 Colorado 85.5 4,579
14 Connecticut 85.4 3,071
15 Arkansas 83.6 2,481
16 Pennsylvania 81.7 10,446
17 New York 80.8 15,959
18 Mississippi 80.5 2,409
19 New Jersey 79.9 7,144
20 Ohio 79.0 9,161
21 Delaware 78.1 731
22 Alabama 77.7 3,770
23 New Mexico 77.2 1,611
24 Tennessee 76.2 4,993
25 Massachusetts 75.8 5,116
26 Wisconsin 74.4 4,283
27 Louisiana 73.8 3,430
27 North Carolina 73.8 7,334
29 Alaska 73.6 542
30 South Carolina 73.3 3,540
31 Virginia 71.1 5,921
32 Oklahoma 68.5 2,656
33 Indiana 68.2 4,498
34 Rhode Island 66.2 699
35 Kansas 65.2 1,892
36 Vermont 64.2 402
37 West Virginia 61.4 1,136
38 Minnesota 59.2 3,229
39 Idaho 58.9 962
40 Montana 57.2 585
41 New Hampshire 54.7 726
42 Utah 53.9 1,586
43 Kentucky 53.4 2,358
44 Maine 52.1 693
45 Wyoming 49.1 287
46 Nebraska 48.6 914
47 Iowa 48.5 1,506
48 North Dakota 43.1 319
49 Hawaii 40.9 580
50 South Dakota 36.3 310
Complaints

Rank Metropolitan Area Complaints
Complaints Per
100,000 Population
1
1 Sierra Vista-Douglas, AZ Metropolitan Statistical Area 1,200 926.8
2 Homosassa Springs, FL Metropolitan Statistical Area 1,196 858.8
3 Colorado Springs, CO Metropolitan Statistical Area 5,204 767.2
4 Weirton-Steubenville, WV-OH Metropolitan Statistical Area 796 652.5
5 Bellingham, WA Metropolitan Statistical Area 1,312 635.8
6 Santa Fe, NM Metropolitan Statistical Area 925 627.4
7 Dover, DE Metropolitan Statistical Area 1,062 626.9
8 Washington-Arlington-Alexandria, DC-VA-MD-WVMetropolitan Statistical Area 35,864 602.8
9 Las Vegas-Henderson-Paradise, NVMetropolitan Statistical Area 11,934 588.5
10 Prescott, AZ Metropolitan Statistical Area 1,219 566.6
11 Jacksonville, FL Metropolitan Statistical Area 7,799 559.2
12 Richmond, VA Metropolitan Statistical Area 6,838 548.9
13 Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 14,844 535.7
14 Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 31,010 532.1
15 PalmBay-Melbourne-Titusville, FL Metropolitan Statistical Area 2,923 530.7
16 Kingston, NYMetropolitan Statistical Area 957 528.7
17 North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 3,832 523.1
18 Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 14,966 521.4
19 Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 3,113 518.2
20 Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 13,848 513.4
21 Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 2,072 511.7
22 Punta Gorda, FL Metropolitan Statistical Area 828 502.6
23 Hilo, HI Micropolitan Statistical Area 952 498.9
24 Gainesville, FL Metropolitan Statistical Area 1,345 497.4
25 Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 21,698 493.3
26 Sebastian-Vero Beach, FL Metropolitan Statistical Area 700 493.0
27 Albuquerque, NM Metropolitan Statistical Area 4,402 487.6
28 Port St. Lucie, FL Metropolitan Statistical Area 2,124 484.8
29 Spokane-Spokane Valley, WA Metropolitan Statistical Area 2,595 484.4
30 Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 10,934 482.1
31 Mobile, AL Metropolitan Statistical Area 1,995 481.8
32 Trenton, NJ Metropolitan Statistical Area 1,772 478.4
33 Winchester, VA-WVMetropolitan Statistical Area 625 473.6
34 Olympia-Tumwater, WA Metropolitan Statistical Area 1,240 472.6
35 Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 32,064 470.8
36 Cleveland-Elyria, OH Metropolitan Statistical Area 9,712 470.4
37 Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 2,194 469.9
38 East Stroudsburg, PA Metropolitan Statistical Area 785 469.6
39 Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 10,945 468.7
40 San Diego-Carlsbad, CA Metropolitan Statistical Area 15,025 467.9
41 Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 16,884 467.7
42 Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 25,593 463.4
43 Vallejo-Fairfield, CA Metropolitan Statistical Area 1,964 462.3
44 Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 7,890 462.1
45 Pueblo, CO Metropolitan Statistical Area 744 460.8
46 Tucson, AZ Metropolitan Statistical Area 4,574 459.0
47 Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 10,161 458.6
48 Killeen-Temple, TX Metropolitan Statistical Area 1,937 457.6
49 Hagerstown-Martinsburg, MD-WVMetropolitan Statistical Area 1,179 456.5
49 Ocala, FL Metropolitan Statistical Area 1,540 456.5
Largest Metropolitan Areas Ranking for
Fraud and Other – Related Consumer Complaints1
1Ranking is based on the number of fraud and other types of complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan
Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See fraud and other types of complaints figures for all
Metropolitan Areas with a population of 100,000 or more in Appendix D1. Metropolitan Areas presented here are those defined by the Office of Management and Budget as
of February 2013 and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-PEPANNRES-Geography-United States:
Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2013 - United States -- Metropolitan and Micropolitan Statistical Area; and for Puerto Rico).
Note: In calculating the State and Metropolitan Areas rankings, we excluded 20 state-specific data contributors’ complaints (the Hawaii Office of Consumer Protection, the
Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the
Offices of the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and
Washington).

Rank Metropolitan Area Complaints
Complaints Per
100,000 Population
1
1 Miami-Fort Lauderdale-West PalmBeach, FL Metropolitan Statistical Area 18,428 316.2
2 Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 7,473 207.0
3 St. Louis, MO-IL Metropolitan Statistical Area 5,724 204.4
4 Tallahassee, FL Metropolitan Statistical Area 706 189.1
5 Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 586 172.5
6 Olympia-Tumwater, WA Metropolitan Statistical Area 418 159.3
7 Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 3,685 159.2
8 Pueblo, CO Metropolitan Statistical Area 252 156.1
9 Jacksonville, FL Metropolitan Statistical Area 2,156 154.6
10 Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 6,522 151.9
11 Cape Coral-Fort Myers, FL Metropolitan Statistical Area 988 149.4
12 Port St. Lucie, FL Metropolitan Statistical Area 650 148.4
13 Lakeland-Winter Haven, FL Metropolitan Statistical Area 908 145.7
14 Salem, OR Metropolitan Statistical Area 567 141.6
15 Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 7,809 141.4
15 Beckley, WVMetropolitan Statistical Area 176 141.4
17 Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 3,124 137.8
17 Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 3,956 137.8
19 Stockton-Lodi, CA Metropolitan Statistical Area 915 129.9
20 Vallejo-Fairfield, CA Metropolitan Statistical Area 549 129.2
21 Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 769 128.0
22 Columbus, GA-AL Metropolitan Statistical Area 404 127.6
23 Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 2,002 127.5
24 Memphis, TN-MS-AR Metropolitan Statistical Area 1,650 123.0
25 Longview, WA Metropolitan Statistical Area 124 121.7
26 The Villages, FL Metropolitan Statistical Area 130 121.4
27 Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 8,158 119.8
28 Sebastian-Vero Beach, FL Metropolitan Statistical Area 170 119.7
29 Mount Vernon-Anacortes, WA Metropolitan Statistical Area 140 117.8
30 Fresno, CA Metropolitan Statistical Area 1,121 117.3
31 Flint, MI Metropolitan Statistical Area 482 116.0
32 Gainesville, FL Metropolitan Statistical Area 312 115.4
33 Ocala, FL Metropolitan Statistical Area 389 115.3
34 Montgomery, AL Metropolitan Statistical Area 425 113.8
35 Dothan, AL Metropolitan Statistical Area 167 113.1
36 Bremerton-Silverdale, WA Metropolitan Statistical Area 287 113.0
37 Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 7,076 112.1
38 San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 5,060 112.0
39 North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 817 111.5
40 Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 14,397 109.6
41 PalmBay-Melbourne-Titusville, FL Metropolitan Statistical Area 602 109.3
42 Modesto, CA Metropolitan Statistical Area 568 108.1
43 Jackson, MS Metropolitan Statistical Area 621 107.7
44 Laredo, TX Metropolitan Statistical Area 282 107.4
45 Waterloo-Cedar Falls, IA Metropolitan Statistical Area 181 106.8
46 Racine, WI Metropolitan Statistical Area 206 105.6
47 Pittsburgh, PA Metropolitan Statistical Area 2,479 105.0
48 Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 9,992 104.8
49 Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 489 104.7
50 Cleveland-Elyria, OH Metropolitan Statistical Area 2,155 104.4
Largest Metropolitan Areas Ranking for
Identity Theft – Related Consumer Complaints1
1Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 Metropolitan Areas
(Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See identity theft figures for all Metropolitan Areas with a
population of 100,000 or more in Appendix D2. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013
and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-PEPANNRES-Geography-United States: Annual
Estimates of the Resident Population: April 1, 2010 to July 1, 2013 - United States -- Metropolitan and Micropolitan Statistical Area; and for Puerto Rico).

Military Pay Grade Complaints Percentages
3
DoD Civilian 508 2%
E1-E3 7,610 28%
E4 3,361 12%
E5-E6 8,702 32%
E7-E9 2,830 10%
O1-O3 1,571 6%
O4-O6 2,240 8%
O7 and Above 150 1%
W1-W5 378 1%
Total 27,350
Military Status Complaints Percentages
2
Active Duty Service Member 6,221 7%
Dependent ChildOther - DoD Civilian 1,390 2%
Dependent ChildOther - Service Member 3,096 3%
Dependent Spouse - DoD Civilian 3,132 4%
Dependent Spouse - Service Member 11,528 13%
DoD Civilian 541 1%
Inactive ReserveNational Guard 4,439 5%
Military RetireeVeteran 58,175 66%
Total 88,522
Military Branch Complaints Percentages
1
U.S. Army 42,315 48%
U.S. Navy 18,268 21%
U.S. Air Force 16,691 19%
U.S. Marines 8,568 10%
U.S. Coast Guard 1,558 2%
Total 87,400
Consumer Sentinel Network Military Complaints
by Consumer Military Branch
Military Complaints
by Consumer Military Pay Grade
1Percentages are based on the total number of CSN
complaints from military consumers reporting their
branch of service (87,400) between January 1 and
December 31, 2014. Of the 98,087 military consumers,
89% reported this information during CY-2014.
3Percentages are based on the total number of
CSN complaints from military consumers
reporting their pay grade (27,350) between
January 1 and December 31, 2014. Of the
98,087 military consumers, 28% reported this
information during CY-2014.
Military Complaints
by Consumer Military Status
2Percentages are based on the total number of CSN complaints from
military consumers reporting their military status (88,522) between
January 1 and December 31, 2014. Of the 98,087 military
consumers, 90% reported this information during CY-2014.

Rank Category Description
Complaint
Count Percentages
2
5 Credit Bureaus, Information
Furnishers and Report Users
785 3%
6 Auto-Related Complaints 584 3%
7 Shop-at-Home and Catalog Sales 557 2%
8 Credit Cards 455 2%
8 Telephone and Mobile Services 455 2%
10 Internet Services 298 1%
Rank Category Description
Complaint
Count Percentages
3
2 Impostor Scams 742 17%
3 Debt Collection 513 12%
4 Banks and Lenders 401 9%
7 Credit Bureaus, Information
Furnishers and Report Users
142 3%
Rank Category Description Complaint Count Percentages
1
7 Education 1,926 2%
10 Credit Bureaus, Information Furnishers and Report Users 1,384 1%
11 Foreign Money Offers and Counterfeit Check Scams 1,240 1%
14 Health Care 851 1%
15 Grants 741 1%
16 Computer Equipment and Software 731 1%
17 Mortgage Foreclosure Relief and Debt Management 571 1%
18 Business and Job Opportunities 565 1%
19 Television and Electronic Media 514 1%
20 Advance Payments for Credit Services 474 <1%
Consumer Sentinel Network Military
Complaints by Top Category
1Percentages are based on the total number of CSN Military complaints (98,087) received between
January 1 and December 31, 2014. Fourteen percent of these complaints were coded in the Other
category.
Top Categories for Complaints from
Enlisted Military Consumers
Top Categories for Complaints from
Officer Military Consumers
2Percentages are based on the total number of CSN complaints
(22,503) from military consumers reporting an enlisted rank received
between January 1 and December 31, 2014. Nine percent of these
complaints were coded in the Other category.
3Percentages are based on the total number of CSN complaints
(4,339) from military consumers reporting an officer rank received
between January 1 and December 31, 2014. Eleven percent of these
complaints were coded in the Other category.

Identity Theft Types Theft Subtypes Complaints Percentages
1
Government Documents or Benefits Fraud 44.7%
Tax- or Wage-Related Fraud 10,065 38.2%
Government Benefits Applied For Received 1,157 4.4%
Other Government Documents Issued Forged 440 1.7%
Driver's License Issued Forged 100 0.4%
Credit Card Fraud 16.7%
New Accounts 3,048 11.6%
Existing Account 1,335 5.1%
Phone or Utilities Fraud 12.8%
Utilities - New Accounts 2,191 8.3%
Wireless - New Accounts 797 3.0%
Unauthorized Charges to Existing Accounts 234 0.9%
Telephone - New Accounts 165 0.6%
Bank Fraud 10.2%
Electronic Fund Transfer 1,239 4.7%
New Accounts 798 3.0%
Existing Accounts 419 1.6%
Other Deposit Accounts 246 0.9%
Loan Fraud 3.5%
Business Personal Student Loan 537 2.0%
Auto Loan Lease 227 0.9%
Real Estate Loan 160 0.6%
Employment-Related Fraud 2.7%
Employment-Related Fraud 706 2.7%
Other Identity Theft 16.1%
Uncertain 1,606 6.1%
Miscellaneous 640 2.4%
Data Breach 592 2.2%
Internet Email 420 1.6%
Medical 285 1.1%
Evading the Law 181 0.7%
Apartment or House Rented 152 0.6%
Insurance 138 0.5%
Prepaid Debit Cards 70 0.3%
Securities Other Investments 54 0.2%
Property Rental Fraud 40 0.2%
Bankruptcy 24 0.1%
Magazines 16 0.1%
Child Support 11 <0.1%
Attempted Identity Theft 7.0%
Attempted Identity Theft 1,837 7.0%
Military Identity Theft Complaints
How Victims’ Information is Misused
1Percentages are based on the total number of Consumer Sentinel Network (CSN) Military identity theft complaints (26,349) received
between January 1 and December 31, 2014. Note that 11% of CSN Military identity theft complaints included more than one type of
identity theft.

Detailed State Complaint Information
(One Page per State and the District of Columbia)
Fraud & Other Complaints
Identity Theft Complaints
Top Fraud & Other Complaint Categories
Identity Theft Types Reported by Victims

Fraud and Other Complaints Count from Alabama Consumers = 27,847
1Percentages are based on the total number of CSN fraud and other complaints from Alabama consumers (27,847).
ALABAMA
Consumer Sentinel Network Complaint Figures
January 1 - December 31, 2014
Total Number of Identity Theft, Fraud and Other Consumer Complaints = 31,617
Identity Theft Types Reported by Alabama Victims
Identity Theft Complaints Count from Alabama Victims = 3,770
1Percentages are based on the 3,770 victims reporting from Alabama. Note that CSN identity theft
complaints may be coded under multiple theft types.
Top 10 Fraud and Other Complaint Categories Reported by Alabama Consumers
Rank Identity Theft Type Percentage
1
1 Government Documents or Benefits Fraud 1,764 47%
2 Credit Card Fraud 462 12%
3 Phone or Utilities Fraud 443 12%
4 Bank Fraud 310 8%
5 Loan Fraud 185 5%
6 Employment-Related Fraud 118 3%
Other 682 18%
Attempted Identity Theft 133 4%
Complaints
Rank TopCategories Percentage
1
Complaints

Fraud and Other Complaints Count from Alaska Consumers = 3,011
1Percentages are based on the total number of CSN fraud and other complaints from Alaska consumers (3,011).
ALASKA
Identity Theft Types Reported by Alaska Victims
Identity Theft Complaints Count from Alaska Victims = 542
1Percentages are based on the 542 victims reporting from Alaska. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Alaska Consumers
1
1 Government Documents or Benefits Fraud 296 55%
4 Bank Fraud 34 6%
6 Loan Fraud 11 2%
Other 118 22%
Complaints
1
1 Prizes, Sweepstakes and Lotteries 458 15%
8 Health Care 91 3%
10 Credit Bureaus, Information Furnishers and Report
Users
44 1%
Complaints
Note: These figures exclude complaints provided by the Alaska Office of Attorney General.

Fraud and Other Complaints Count from Arizona Consumers = 37,836
1Percentages are based on the total number of CSN fraud and other complaints from Arizona consumers (37,836).
ARIZONA
Identity Theft Types Reported by Arizona Victims
Identity Theft Complaints Count from Arizona Victims = 6,460
1Percentages are based on the 6,460 victims reporting from Arizona. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Arizona Consumers
1
5 Bank Fraud 497 8%
6 Loan Fraud 236 4%
Other 1,674 26%
Complaints
1
Complaints

Fraud and Other Complaints Count from Arkansas Consumers = 13,800
1Percentages are based on the total number of CSN fraud and other complaints from Arkansas consumers (13,800).
ARKANSAS
Identity Theft Types Reported by Arkansas Victims
Identity Theft Complaints Count from Arkansas Victims = 2,481
1Percentages are based on the 2,481 victims reporting from Arkansas. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Arkansas Consumers
1
4 Bank Fraud 147 6%
6 Loan Fraud 67 3%
Other 992 40%
Complaints
1
Complaints

Fraud and Other Complaints Count from California Consumers = 250,138
CALIFORNIA
Identity Theft Types Reported by California Victims
Identity Theft Complaints Count from California Victims = 38,982
1Percentages are based on the 38,982 victims reporting from California. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by California Consumers
1Percentages are based on the total number of CSN fraud and other complaints from California consumers (250,138).
Note: These figures exclude complaints provided by the California Office of Attorney General.
1
2 Credit Card Fraud 9,589 25%
3 Phone or Utilities Fraud 4,514 12%
4 Bank Fraud 4,043 10%
5 Employment-Related Fraud 3,177 8%
6 Loan Fraud 1,760 5%
Other 9,130 23%
Attempted Identity Theft 2,437 6%
Complaints
1
Users
4,131 2%
Complaints

Fraud and Other Complaints Count from Colorado Consumers = 32,060
COLORADO
Identity Theft Types Reported by Colorado Victims
Identity Theft Complaints Count from Colorado Victims = 4,579
1Percentages are based on the 4,579 victims reporting from Colorado. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Colorado Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Colorado consumers (32,060).
Note: These figures exclude complaints provided by the Colorado Office of Attorney General.
1
4 Bank Fraud 465 10%
6 Loan Fraud 131 3%
Other 963 21%
Complaints
1
Users
627 2%
Complaints

Fraud and Other Complaints Count from Connecticut Consumers = 18,312
1Percentages are based on the total number of CSN fraud and other complaints from Connecticut consumers (18,312).
CONNECTICUT
Identity Theft Types Reported by Connecticut Victims
Identity Theft Complaints Count from Connecticut Victims = 3,071
1Percentages are based on the 3,071 victims reporting from Connecticut. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Connecticut Consumers
1
4 Bank Fraud 235 8%
6 Loan Fraud 90 3%
Other 486 16%
Complaints
1
Complaints

Fraud and Other Complaints Count from Delaware Consumers = 7,197
1Percentages are based on the total number of CSN fraud and other complaints from Delaware consumers (7,197).
DELAWARE
Identity Theft Types Reported by Delaware Victims
Identity Theft Complaints Count from Delaware Victims = 731
1Percentages are based on the 731 victims reporting from Delaware. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Delaware Consumers
1
4 Bank Fraud 70 10%
5 Loan Fraud 33 5%
Other 155 21%
Complaints
1
Users
158 2%
Complaints

Fraud and Other Complaints Count from District of Columbia Consumers = 6,605
1Percentages are based on the total number of CSN fraud and other complaints from District of Columbia consumers (6,605).
DISTRICT OF COLUMBIA
Identity Theft Types Reported by District of Columbia Victims
Identity Theft Complaints Count from District of Columbia Victims = 941
1Percentages are based on the 941 victims reporting from District of Columbia. Note that CSN identity
theft complaints may be coded under multiple theft types.
Top 10 Fraud and Other Complaint Categories Reported by District of Columbia Consumers
1
4 Bank Fraud 79 8%
5 Loan Fraud 57 6%
Other 210 22%
Complaints
Rank Top Categories Percentage
1
Users
146 2%
Complaints

Fraud and Other Complaints Count from Florida Consumers = 200,392
1Percentages are based on the total number of CSN fraud and other complaints from Florida consumers (200,392).
FLORIDA
Identity Theft Types Reported by Florida Victims
Identity Theft Complaints Count from Florida Victims = 37,059
1Percentages are based on the 37,059 victims reporting from Florida. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Florida Consumers
1
6 Loan Fraud 829 2%
Other 5,539 15%
Complaints
1
Users
2,849 1%
Complaints

Fraud and Other Complaints Count from Georgia Consumers = 78,526
1Percentages are based on the total number of CSN fraud and other complaints from Georgia consumers (78,526).
GEORGIA
Identity Theft Types Reported by Georgia Victims
Identity Theft Complaints Count from Georgia Victims = 11,384
1Percentages are based on the 11,384 victims reporting from Georgia. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Georgia Consumers
1
4 Bank Fraud 922 8%
5 Loan Fraud 607 5%
Other 2,459 22%
Complaints
1
Users
1,386 2%
Complaints

Fraud and Other Complaints Count from Hawaii Consumers = 5,957
1Percentages are based on the total number of CSN fraud and other complaints from Hawaii consumers (5,957).
HAWAII
Identity Theft Types Reported by Hawaii Victims
Identity Theft Complaints Count from Hawaii Victims = 580
1Percentages are based on the 580 victims reporting from Hawaii. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Hawaii Consumers
1
3 Bank Fraud 59 10%
5 Loan Fraud 24 4%
Other 147 25%
Complaints
1
Users
145 2%
Complaints
Note: These figures exclude complaints provided by the Hawaii Office of Consumer Protection.

Fraud and Other Complaints Count from Idaho Consumers = 7,466
IDAHO
Identity Theft Types Reported by Idaho Victims
Identity Theft Complaints Count from Idaho Victims = 962
1Percentages are based on the 962 victims reporting from Idaho. Note that CSN identity theft complaints
may be coded under multiple theft types.
Top 10 Fraud and Other Complaint Categories Reported by Idaho Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Idaho consumers (7,466).
Note: These figures exclude complaints provided by the Idaho Office of Attorney General.
1
4 Bank Fraud 72 7%
5 Loan Fraud 70 7%
Other 192 20%
Complaints
1
Complaints

Fraud and Other Complaints Count from Illinois Consumers = 61,038
1Percentages are based on the total number of CSN fraud and other complaints from Illinois consumers (61,038).
ILLINOIS
Identity Theft Types Reported by Illinois Victims
Identity Theft Complaints Count from Illinois Victims = 12,317
1Percentages are based on the 12,317 victims reporting from Illinois. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Illinois Consumers
1
4 Bank Fraud 893 7%
6 Loan Fraud 480 4%
Other 2,353 19%
Complaints
1
Complaints

Fraud and Other Complaints Count from Indiana Consumers = 30,656
INDIANA
Identity Theft Types Reported by Indiana Victims
Identity Theft Complaints Count from Indiana Victims = 4,498
1Percentages are based on the 4,498 victims reporting from Indiana. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Indiana Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Indiana consumers (30,656).
Note: These figures exclude complaints provided by the Indiana Office of Attorney General.
1
4 Bank Fraud 320 7%
6 Loan Fraud 153 3%
Other 886 20%
Complaints
1
Complaints

Fraud and Other Complaints Count from Iowa Consumers = 11,354
IOWA
Identity Theft Types Reported by Iowa Victims
Identity Theft Complaints Count from Iowa Victims = 1,506
1Percentages are based on the 1,506 victims reporting from Iowa. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Iowa Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Iowa consumers (11,354).
Note: These figures exclude complaints provided by the Iowa Office of Attorney General.
1
4 Bank Fraud 106 7%
6 Loan Fraud 53 4%
Other 311 21%
Complaints
1
Complaints

Fraud and Other Complaints Count from Kansas Consumers = 12,569
1Percentages are based on the total number of CSN fraud and other complaints from Kansas consumers (12,569).
KANSAS
Identity Theft Types Reported by Kansas Victims
Identity Theft Complaints Count from Kansas Victims = 1,892
1Percentages are based on the 1,892 victims reporting from Kansas. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Kansas Consumers
1
5 Loan Fraud 131 7%
Other 378 20%
Complaints
1
Complaints

Fraud and Other Complaints Count from Kentucky Consumers = 19,907
1Percentages are based on the total number of CSN fraud and other complaints from Kentucky consumers (19,907).
KENTUCKY
Identity Theft Types Reported by Kentucky Victims
Identity Theft Complaints Count from Kentucky Victims = 2,358
1Percentages are based on the 2,358 victims reporting from Kentucky. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Kentucky Consumers
1
4 Bank Fraud 172 7%
5 Loan Fraud 106 4%
Other 440 19%
Complaints
1
Complaints

Fraud and Other Complaints Count from Louisiana Consumers = 25,059
LOUISIANA
Identity Theft Types Reported by Louisiana Victims
Identity Theft Complaints Count from Louisiana Victims = 3,430
1Percentages are based on the 3,430 victims reporting from Louisiana. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Louisiana Consumers
1
4 Loan Fraud 293 9%
5 Bank Fraud 250 7%
Other 559 16%
Complaints
1
Users
457 2%
10 Internet Auction 363 1%
Complaints
1Percentages are based on the total number of CSN fraud and other complaints from Louisiana consumers (25,059).
Note: These figures exclude complaints provided by the Louisiana Office of Attorney General.

Fraud and Other Complaints Count from Maine Consumers = 5,909
1Percentages are based on the total number of CSN fraud and other complaints from Maine consumers (5,909).
MAINE
Identity Theft Types Reported by Maine Victims
Identity Theft Complaints Count from Maine Victims = 693
1Percentages are based on the 693 victims reporting from Maine. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Maine Consumers
Note: These figures exclude complaints provided by the Maine Office of Attorney General.
1
4 Bank Fraud 50 7%
5 Loan Fraud 16 2%
Other 102 15%
Complaints
1
Complaints

Fraud and Other Complaints Count from Maryland Consumers = 40,369
1Percentages are based on the total number of CSN fraud and other complaints from Maryland consumers (40,369).
MARYLAND
Identity Theft Types Reported by Maryland Victims
Identity Theft Complaints Count from Maryland Victims = 5,734
1Percentages are based on the 5,734 victims reporting from Maryland. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Maryland Consumers
1
4 Bank Fraud 508 9%
5 Loan Fraud 248 4%
Other 1,295 23%
Complaints
1
Users
849 2%
Complaints

1Percentages are based on the total number of CSN fraud and other complaints from Massachusetts consumers (37,422).
MASSACHUSETTS
Identity Theft Types Reported by Massachusetts Victims
Identity Theft Complaints Count from Massachusetts Victims = 5,116
1Percentages are based on the 5,116 victims reporting from Massachusetts. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Massachusetts Consumers
Fraud and Other Complaints Count from Massachusetts Consumers = 37,422
1
4 Bank Fraud 348 7%
6 Loan Fraud 129 3%
Other 947 19%
Complaints
1
Complaints
Note: These figures exclude complaints provided by the Massachusetts Office of Attorney General.

Fraud and Other Complaints Count from Michigan Consumers = 74,244
MICHIGAN
Identity Theft Types Reported by Michigan Victims
Identity Theft Complaints Count from Michigan Victims = 10,338
1Percentages are based on the 10,338 victims reporting from Michigan. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Michigan Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Michigan consumers (74,244).
Note: These figures exclude complaints provided by the Michigan Office of Attorney General.
1
4 Bank Fraud 582 6%
5 Loan Fraud 352 3%
Other 1,496 14%
Complaints
1
Complaints

Fraud and Other Complaints Count from Minnesota Consumers = 23,083
1Percentages are based on the total number of CSN fraud and other complaints from Minnesota consumers (23,083).
MINNESOTA
Identity Theft Types Reported by Minnesota Victims
Identity Theft Complaints Count from Minnesota Victims = 3,229
1Percentages are based on the 3,229 victims reporting from Minnesota. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Minnesota Consumers
1
4 Bank Fraud 285 9%
6 Loan Fraud 80 2%
Other 764 24%
Complaints
1
Complaints

Fraud and Other Complaints Count from Mississippi Consumers = 13,276
MISSISSIPPI
Identity Theft Types Reported by Mississippi Victims
Identity Theft Complaints Count from Mississippi Victims = 2,409
1Percentages are based on the 2,409 victims reporting from Mississippi. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Mississippi Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Mississippi consumers (13,276).
Note: These figures exclude complaints provided by the Mississippi Office of Attorney General.
1
4 Bank Fraud 166 7%
5 Loan Fraud 123 5%
Other 435 18%
Complaints
1
10 Internet Auction 200 2%
Complaints

Fraud and Other Complaints Count from Missouri Consumers = 31,304
1Percentages are based on the total number of CSN fraud and other complaints from Missouri consumers (31,304).
MISSOURI
Identity Theft Types Reported by Missouri Victims
Identity Theft Complaints Count from Missouri Victims = 7,195
1Percentages are based on the 7,195 victims reporting from Missouri. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Missouri Consumers
1
4 Bank Fraud 357 5%
5 Loan Fraud 232 3%
Other 898 12%
Complaints
1
Complaints

Fraud and Other Complaints Count from Montana Consumers = 4,550
MONTANA
Identity Theft Types Reported by Montana Victims
Identity Theft Complaints Count from Montana Victims = 585
1Percentages are based on the 585 victims reporting from Montana. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Montana Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Montana consumers (4,550).
Note: These figures exclude complaints provided by the Montana Department of Justice.
1
4 Bank Fraud 40 7%
5 Loan Fraud 23 4%
Other 158 27%
Complaints
1
10 Foreign Money Offers and Counterfeit Check Scams 81 2%
Complaints

Fraud and Other Complaints Count from Nebraska Consumers = 7,807
1Percentages are based on the total number of CSN fraud and other complaints from Nebraska consumers (7,807).
NEBRASKA
Identity Theft Types Reported by Nebraska Victims
Identity Theft Complaints Count from Nebraska Victims = 914
1Percentages are based on the 914 victims reporting from Nebraska. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Nebraska Consumers
1
4 Bank Fraud 70 8%
6 Loan Fraud 49 5%
Other 196 21%
Complaints
1
Complaints

Fraud and Other Complaints Count from Nevada Consumers = 21,952
1Percentages are based on the total number of CSN fraud and other complaints from Nevada consumers (21,952).
NEVADA
Identity Theft Types Reported by Nevada Victims
Identity Theft Complaints Count from Nevada Victims = 2,846
1Percentages are based on the 2,846 victims reporting from Nevada. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Nevada Consumers
1
6 Loan Fraud 160 6%
Other 750 26%
Complaints
1
Users
450 2%
Complaints
Note: These figures exclude complaints provided by the Nevada Office of Attorney General.

Fraud and Other Complaints Count from New Hampshire Consumers = 7,464
1Percentages are based on the total number of CSN fraud and other complaints from New Hampshire consumers (7,464).
NEW HAMPSHIRE
Identity Theft Types Reported by New Hampshire Victims
Identity Theft Complaints Count from New Hampshire Victims = 726
1Percentages are based on the 726 victims reporting from New Hampshire. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by New Hampshire Consumers
1
4 Bank Fraud 60 8%
5 Loan Fraud 20 3%
Other 135 19%
Complaints
1
Complaints

Fraud and Other Complaints Count from New Jersey Consumers = 53,535
1Percentages are based on the total number of CSN fraud and other complaints from New Jersey consumers (53,535).
NEW JERSEY
Identity Theft Types Reported by New Jersey Victims
Identity Theft Complaints Count from New Jersey Victims = 7,144
1Percentages are based on the 7,144 victims reporting from New Jersey. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by New Jersey Consumers
1
6 Loan Fraud 287 4%
Other 1,635 23%
Complaints
1
Complaints

Fraud and Other Complaints Count from New Mexico Consumers = 10,556
1Percentages are based on the total number of CSN fraud and other complaints from New Mexico consumers (10,556).
NEW MEXICO
Identity Theft Types Reported by New Mexico Victims
Identity Theft Complaints Count from New Mexico Victims = 1,611
1Percentages are based on the 1,611 victims reporting from New Mexico. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by New Mexico Consumers
1
5 Bank Fraud 129 8%
6 Loan Fraud 67 4%
Other 398 25%
Complaints
1
Users
218 2%
Complaints

Fraud and Other Complaints Count from New York Consumers = 101,497
1Percentages are based on the total number of CSN fraud and other complaints from New York consumers (101,497).
NEW YORK
Identity Theft Types Reported by New York Victims
Identity Theft Complaints Count from New York Victims = 15,959
1Percentages are based on the 15,959 victims reporting from New York. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by New York Consumers
1
6 Loan Fraud 629 4%
Other 3,155 20%
Complaints
1
Complaints

Fraud and Other Complaints Count from North Carolina Consumers = 50,504
NORTH CAROLINA
Identity Theft Types Reported by North Carolina Victims
Identity Theft Complaints Count from North Carolina Victims = 7,334
1Percentages are based on the 7,334 victims reporting from North Carolina. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by North Carolina Consumers
1Percentages are based on the total number of CSN fraud and other complaints from North Carolina consumers (50,504).
Note: These figures exclude complaints provided by the North Carolina Department of Justice.
1
4 Bank Fraud 553 8%
5 Loan Fraud 351 5%
Other 1,537 21%
Complaints
1
Complaints

Fraud and Other Complaints Count from North Dakota Consumers = 2,473
1Percentages are based on the total number of CSN fraud and other complaints from North Dakota consumers (2,473).
NORTH DAKOTA
Identity Theft Types Reported by North Dakota Victims
Identity Theft Complaints Count from North Dakota Victims = 319
1Percentages are based on the 319 victims reporting from North Dakota. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by North Dakota Consumers
1
4 Bank Fraud 24 8%
5 Loan Fraud 17 5%
Other 57 18%
Complaints
1
Users
48 2%
Complaints

Fraud and Other Complaints Count from Ohio Consumers = 58,704
OHIO
Identity Theft Types Reported by Ohio Victims
Identity Theft Complaints Count from Ohio Victims = 9,161
1Percentages are based on the 9,161 victims reporting from Ohio. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Ohio Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Ohio consumers (58,704).
Note: These figures exclude complaints provided by the Ohio Office of Attorney General.
1
4 Bank Fraud 582 6%
5 Loan Fraud 375 4%
Other 1,400 15%
Complaints
1
Complaints

Fraud and Other Complaints Count from Oklahoma Consumers = 16,926
1Percentages are based on the total number of CSN fraud and other complaints from Oklahoma consumers (16,926).
OKLAHOMA
Identity Theft Types Reported by Oklahoma Victims
Identity Theft Complaints Count from Oklahoma Victims = 2,656
1Percentages are based on the 2,656 victims reporting from Oklahoma. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Oklahoma Consumers
1
4 Bank Fraud 209 8%
5 Loan Fraud 140 5%
Other 634 24%
Complaints
1
Complaints

Fraud and Other Complaints Count from Oregon Consumers = 20,069
OREGON
Identity Theft Types Reported by Oregon Victims
Identity Theft Complaints Count from Oregon Victims = 4,946
1Percentages are based on the 4,946 victims reporting from Oregon. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Oregon Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Oregon consumers (20,069).
Note: These figures exclude complaints provided by the Oregon Department of Justice.
1
3 Bank Fraud 263 5%
6 Loan Fraud 68 1%
Other 952 19%
Complaints
1
Complaints

Fraud and Other Complaints Count from Pennsylvania Consumers = 69,655
1Percentages are based on the total number of CSN fraud and other complaints from Pennsylvania consumers (69,655).
PENNSYLVANIA
Identity Theft Types Reported by Pennsylvania Victims
Identity Theft Complaints Count from Pennsylvania Victims = 10,446
1Percentages are based on the 10,446 victims reporting from Pennsylvania. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Pennsylvania Consumers
1
4 Bank Fraud 863 8%
6 Loan Fraud 308 3%
Other 2,734 26%
Complaints
1
Complaints

1
4 Bank Fraud 55 8%
5 Loan Fraud 27 4%
Other 99 14%
Complaints
Fraud and Other Complaints Count from Rhode Island Consumers = 6,219
1Percentages are based on the total number of CSN fraud and other complaints from Rhode Island consumers (6,219).
RHODE ISLAND
Identity Theft Types Reported by Rhode Island Victims
Identity Theft Complaints Count from Rhode Island Victims = 699
1Percentages are based on the 699 victims reporting from Rhode Island. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Rhode Island Consumers
1
Users
134 2%
Complaints

Fraud and Other Complaints Count from South Carolina Consumers = 25,816
SOUTH CAROLINA
Identity Theft Types Reported by South Carolina Victims
Identity Theft Complaints Count from South Carolina Victims = 3,540
1Percentages are based on the 3,540 victims reporting from South Carolina. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by South Carolina Consumers
1Percentages are based on the total number of CSN fraud and other complaints from South Carolina consumers (25,816).
Note: These figures exclude complaints provided by the South Carolina Department of Consumer Affairs.
1
4 Bank Fraud 265 7%
5 Loan Fraud 209 6%
Other 898 25%
Complaints
1
Users
445 2%
Complaints

Fraud and Other Complaints Count from South Dakota Consumers = 2,974
1Percentages are based on the total number of CSN fraud and other complaints from South Dakota consumers (2,974).
SOUTH DAKOTA
Identity Theft Types Reported by South Dakota Victims
Identity Theft Complaints Count from South Dakota Victims = 310
1Percentages are based on the 310 victims reporting from South Dakota. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by South Dakota Consumers
1
4 Bank Fraud 29 9%
6 Loan Fraud 9 3%
Other 59 19%
Complaints
1
Complaints

Fraud and Other Complaints Count from Tennessee Consumers = 37,347
TENNESSEE
Identity Theft Types Reported by Tennessee Victims
Identity Theft Complaints Count from Tennessee Victims = 4,993
1Percentages are based on the 4,993 victims reporting from Tennessee. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Tennessee Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Tennessee consumers (37,347).
Note: These figures exclude complaints provided by the Tennessee Division of Consumer Affairs.
1
4 Bank Fraud 389 8%
5 Loan Fraud 234 5%
Other 952 19%
Complaints
1
Complaints

Fraud and Other Complaints Count from Texas Consumers = 174,468
1Percentages are based on the total number of CSN fraud and other complaints from Texas consumers (174,468).
TEXAS
Identity Theft Types Reported by Texas Victims
Identity Theft Complaints Count from Texas Victims = 25,843
1Percentages are based on the 25,843 victims reporting from Texas. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Texas Consumers
1
4 Loan Fraud 2,166 8%
Other 5,340 21%
Complaints
1
Users
5,137 3%
Complaints

Fraud and Other Complaints Count from Utah Consumers = 11,471
1Percentages are based on the total number of CSN fraud and other complaints from Utah consumers (11,471).
UTAH
Identity Theft Types Reported by Utah Victims
Identity Theft Complaints Count from Utah Victims = 1,586
1Percentages are based on the 1,586 victims reporting from Utah. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Utah Consumers
1
4 Bank Fraud 146 9%
6 Loan Fraud 74 5%
Other 385 24%
Complaints
1
Complaints

Fraud and Other Complaints Count from Vermont Consumers = 2,442
1Percentages are based on the total number of CSN fraud and other complaints from Vermont consumers (2,442).
VERMONT
Identity Theft Types Reported by Vermont Victims
Identity Theft Complaints Count from Vermont Victims = 402
1Percentages are based on the 402 victims reporting from Vermont. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Vermont Consumers
1
4 Bank Fraud 26 6%
5 Loan Fraud 8 2%
Other 70 17%
Complaints
1
Users
45 2%
Complaints

Fraud and Other Complaints Count from Virginia Consumers = 49,537
1Percentages are based on the total number of CSN fraud and other complaints from Virginia consumers (49,537).
VIRGINIA
Identity Theft Types Reported by Virginia Victims
Identity Theft Complaints Count from Virginia Victims = 5,921
1Percentages are based on the 5,921 victims reporting from Virginia. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Virginia Consumers
1
4 Bank Fraud 560 9%
5 Loan Fraud 198 3%
Other 1,263 21%
Complaints
1
Users
1,370 3%
Complaints

Fraud and Other Complaints Count from Washington Consumers = 36,127
WASHINGTON
Identity Theft Types Reported by Washington Victims
Identity Theft Complaints Count from Washington Victims = 10,930
1Percentages are based on the 10,930 victims reporting from Washington. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Washington Consumers
1Percentages are based on the total number of CSN fraud and other complaints from Washington consumers (36,127).
Note: These figures exclude complaints provided by the Washington Office of Attorney General.
1
4 Bank Fraud 619 6%
6 Loan Fraud 145 1%
Other 2,724 25%
Complaints
1
Complaints

Fraud and Other Complaints Count from West Virginia Consumers = 8,634
1Percentages are based on the total number of CSN fraud and other complaints from West Virginia consumers (8,634).
WEST VIRGINIA
Identity Theft Types Reported by West Virginia Victims
Identity Theft Complaints Count from West Virginia Victims = 1,136
1Percentages are based on the 1,136 victims reporting from West Virginia. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by West Virginia Consumers
1
4 Bank Fraud 67 6%
5 Loan Fraud 23 2%
Other 189 17%
Complaints
1
Complaints

Fraud and Other Complaints Count from Wisconsin Consumers = 24,321
1Percentages are based on the total number of CSN fraud and other complaints from Wisconsin consumers (24,321).
WISCONSIN
Identity Theft Types Reported by Wisconsin Victims
Identity Theft Complaints Count from Wisconsin Victims = 4,283
1Percentages are based on the 4,283 victims reporting from Wisconsin. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Wisconsin Consumers
1
4 Bank Fraud 244 6%
5 Loan Fraud 169 4%
Other 748 17%
Complaints
1
Complaints

Fraud and Other Complaints Count from Wyoming Consumers = 2,968
1Percentages are based on the total number of CSN fraud and other complaints from Wyoming consumers (2,968).
WYOMING
Identity Theft Types Reported by Wyoming Victims
Identity Theft Complaints Count from Wyoming Victims = 287
1Percentages are based on the 287 victims reporting from Wyoming. Note that CSN identity theft
Top 10 Fraud and Other Complaint Categories Reported by Wyoming Consumers
1
4 Bank Fraud 25 9%
6 Loan Fraud 13 5%
Other 66 23%
Complaints
1
Users
55 2%
Complaints

The Consumer Sentinel Network is a free, online database of consumer complaints available only to law
enforcement. It includes complaints about identity theft, fraud, financial transactions, debt collection,
and credit reports, among other subjects. The Consumer Sentinel Network is based on the premise that
sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel
Network provides law enforcement members with access to consumer complaints provided directly to
the FTC, as well as to complaints shared by other data contributors.
Econsumer.gov was created in April 2001 to gather and share cross-border e-commerce complaints to
respond to the challenges of multinational Internet fraud, and enhance consumer confidence in e-
commerce. Through econsumer.gov, consumers can file cross-border consumer complaints online and
learn about alternative ways to resolve them. All information is available in English, French, German,
Japanese, Korean, Polish, Spanish, and Turkish. Using the existing Consumer Sentinel Network, the
incoming complaints are shared through the government website with participating consumer protection
law enforcers from 28 nations.
The Identity Theft Data Clearinghouse was launched in November 1999 and is the sole national
repository of consumer complaints about identity theft. The Clearinghouse provides specific
investigative material for law enforcement and broader reports that provide insight to both private and
public sector partners on ways to reduce the incidence of identity theft. Information in the
Clearinghouse is available to law enforcement members via the Consumer Sentinel Network. This
access enables law enforcers to readily spot local identity theft problems and to coordinate with other
law enforcement officers where the data reveals common schemes or perpetrators.
www.econsumer.gov
Appendix A1: The Consumer Sentinel Network
www.FTC.gov/idtheft
www.FTC.gov/Sentinel

Appendix A2: Consumer Sentinel Network Major Data Contributors1
1Percentages are based on the total number of Consumer Sentinel Network complaints (2,582,851) received between January 1 and
December 31, 2014. The type of complaints provided by the organization is indicated in parentheses.
2For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4.

Appendix A3: Consumer Sentinel Network Data Contributor Details
1Percentages are based on the total number of CSN complaints: CY-2012 = 2,112,861; CY-2013 = 2,174,563; and CY-2014 = 2,582,851.
2FTC - Mobile Complaint Assistant was activated in CY-2014.
3For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4.
4MoneyGram International provides the FTC certain types of complaints that Western Union does not, such as complaints from consumers
outside the United States and information about additional transactions that MoneyGram has linked to a consumer fraud complaint after
investigating the transaction and contacting the sender.
1
1
1
FTC - "877 ID THEFT" 260,982 12% 199,648 9% 229,825 9%
FTC - Web Complaints IDT 87,265 4% 71,728 3% 96,873 4%
FTC - "877 FTC HELP" (Fraud & Other) 253,316 12% 220,185 10% 267,735 10%
FTC - Web Complaints (Fraud & Other) 264,575 13% 210,907 10% 210,072 8%
FTC - Mobile Complaints (Fraud & Other)
2
- - - - 38,517 1%
PrivacyStar 151,801 7% 246,498 11% 540,198 21%
Better Business Bureaus
3
402,567 19% 445,245 20% 377,871 15%
Internet Crime Complaint Center 264,896 13% 246,710 11% 225,037 9%
Consumer Financial Protection Bureau 84,127 4% 149,624 7% 217,009 8%
Green Dot 17,334 1% 91,814 4% 96,142 4%
State Law Enforcement Agencies 78,975 4% 87,993 4% 81,842 3%
Ohio Attorney General 19,609 1% 18,032 1% 15,290 1%
Washington Attorney General 11,312 1% 11,789 1% 11,275 <1%
California Attorney General 4,194 <1% 11,239 1% 9,715 <1%
North Carolina Department of Justice 17,277 1% 16,360 1% 8,525 <1%
Massachusetts Attorney General - - 62 <1% 7,514 <1%
Maine Attorney General - - 4,815 <1% 6,755 <1%
Indiana Attorney General 4,612 <1% 5,081 <1% 4,670 <1%
Oregon Department of Justice 7,763 <1% 5,557 <1% 4,498 <1%
Michigan Attorney General 4,969 <1% 4,166 <1% 4,028 <1%
Tennessee Division of Consumer Affairs 2,331 <1% 3,077 <1% 2,504 <1%
Iowa Attorney General 309 <1% 2,339 <1% 1,832 <1%
Colorado Attorney General 975 <1% 829 <1% 1,237 <1%
South Carolina Department of Consumer Affairs 2,962 <1% 757 <1% 935 <1%
Idaho Attorney General 1,172 <1% 855 <1% 650 <1%
Hawaii Office of Consumer Protection 55 <1% 83 <1% 620 <1%
Montana Department of Justice 379 <1% 730 <1% 538 <1%
Mississippi Attorney General 652 <1% 515 <1% 452 <1%
Nevada Attorney General 60 <1% 264 <1% 423 <1%
Alaska Attorney General 344 <1% 295 <1% 257 <1%
Louisiana Attorney General - - 1,148 <1% 124 <1%
Publisher's Clearing House 50,468 2% 56,653 3% 72,733 3%
MoneyGram International
4
Western Union Money Transfer 64,848 3% 65,935 3% 70,057 3%
MoneyGram International 20,192 1% 38,253 2% 41,017 2%
Western Union Money Transfer 44,656 2% 27,682 1% 29,040 1%
Others 64,974 3% 57,831 3% 58,940 2%
U.S. Department of the Treasury, Internal Revenue Service 365 <1% 635 <1% 22,136 1%
Canadian Anti-Fraud Centre 21,505 1% 17,272 1% 11,385 <1%
National Fraud Information Center 5,825 <1% 6,798 <1% 9,413 <1%
Lawyers' Committee for Civil Rights 11,128 1% 10,930 1% 5,000 <1%
Identity Theft Assistance Center 20,448 1% 17,741 1% 4,885 <1%
Canada Competition Bureau 3,975 <1% 2,477 <1% 1,750 <1%
U.S. Department of Veterans Affairs - - - - 1,512 <1%
Los Angeles County Department of Consumer Affairs 815 <1% 726 <1% 926 <1%
Financial Fraud Enforcement Task Force 216 <1% 629 <1% 671 <1%
U.S. Department of Defense - - 16 <1% 313 <1%
Privacy Rights Clearinghouse 252 <1% 126 <1% 261 <1%
U.S. Department of Education 46 <1% 59 <1% 210 <1%
U.S. Senate Special Committee on Aging - - 107 <1% 191 <1%
Iowa Clinton County Sheriff's Office 3 <1% 40 <1% 154 <1%
U.S. Department of Health and Human Services - - 124 <1% 38 <1%
Other Data Contributors 396 <1% 151 <1% 95 <1%
Data Contributors
CY - 2012 CY - 2013 CY - 2014

Appendix A4: Consumer Sentinel Network
Better Business Bureau Data Contributors
Alabama, Birmingham Kentucky, Lexington Ohio, Toledo
Alabama, Huntsville Kentucky, Louisville Ohio, Youngstown
Alabama, Mobile Louisiana, Baton Rouge Oklahoma, Oklahoma City
Alberta, Calgary (Canada) Louisiana, Lafayette (Acadiana) Oklahoma, Tulsa
Alberta, Edmonton (Canada) Louisiana, Lake Charles Ontario, London (Canada)
Arizona, Phoenix Louisiana, Monroe Ontario, Ottawa (Canada)
Arizona, Tucson Louisiana, New Orleans Pennsylvania, Pittsburgh
Arkansas, Little Rock Louisiana, Shreveport Saskatchewan, Regina (Canada)
British Columbia, Vancouver (Canada) Manitoba, Winnipeg (Canada) South Carolina, Columbia
British Columbia, Victoria (Canada) Maryland, Baltimore South Carolina, Greenville
California, Fresno Massachusetts, Boston South Carolina, Myrtle Beach
California, Oakland Massachusetts, Worchester Tennessee, Chattanooga
California, Sacramento Michigan, Detroit (Eastern) Tennessee, Knoxville
California, San Diego Michigan, Grand Rapids Tennessee, Memphis
California, San Jose (Silicon Valley) Minnesota, Saint Paul Tennessee, Nashville
California, Santa Ana (Orange County) Mississippi, Jackson Texas, Abilene
California, Santa Barbara (Tri-Counties) Missouri, Kansas City Texas, Amarillo
Colorado, Colorado Springs Missouri, Saint Louis Texas, Austin
Colorado, Denver Missouri, Springfield Texas, Beaumont
Colorado, Fort Collins Nebraska, Omaha Texas, Brazos Valley (Bryan)
Connecticut, Wallingford Nevada, Las Vegas Texas, Dallas
Delaware, Wilmington Nevada, Reno Texas, El Paso
District of Columbia, Washington New Hampshire, Concord Texas, Fort Worth
Florida, Clearwater New Jersey, Trenton Texas, Houston
Florida, Jacksonville (Northeast Florida) New Mexico, Albuquerque Texas, Lubbock (South Plains)
Florida, Orlando New York, Buffalo Texas, San Angelo
Florida, Pensacola New York, New York City Texas, Tyler
Florida, West Palm Beach North Carolina, Asheville Texas, Wichita Falls
Georgia, Atlanta, Athens and Northeast Georgia North Carolina, Charlotte Utah, Salt Lake City
Georgia, Columbus North Carolina, Greensboro Virginia, Norfolk
Georgia, Macon North Carolina, Raleigh Virginia, Richmond
Hawaii, Honolulu North Carolina, Winston-Salem Virginia, Roanoke
Idaho, Boise Nova Scotia, Halifax (Canada) Washington, DuPont
Illinois, Chicago Ohio, Akron Washington, Spokane
Illinois, Peoria Ohio, Canton Wisconsin, Milwaukee
Indiana, Evansville Ohio, Cincinnati
Indiana, Fort Wayne Ohio, Cleveland
Indiana, Indianapolis Ohio, Columbus
Iowa, Des Moines Ohio, Dayton

Appendix B1: Consumer Sentinel Network
Complaint Category Descriptions
1
Advance Payments for Credit Services: The promise of a loan or credit card that requires you to pay a fee first; worthless
credit card loss protection and insurance programs; the promise that accurate negative information can be removed from
your credit file for a fee; services offering to recover government refunds or unclaimed funds; etc. (Fraud Category)
2
Auto-RelatedComplaints: Misleading or deceptive claims regarding auto prices, financing, leasing or warranties;
repairmaintenance issues with newly purchased used or new cars, including dissatisfaction with service provided by auto
mechanics; price fixing and price gouging concerns against gas stations and oil companies; etc. (Other Category)
3
Banks andLenders: Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms;
miscellaneous customer service and account issues with bank or credit union products, including payday loans, student
loans, auto title loans, fees and overdraft charges; other finance company lending products, services and practices; etc.
(Other Category)
4
Business andJobOpportunities: Complaints about franchise or business opportunities: promotion of distributing goods
and services, provided by the promoter, with assistance in the formof locations, accounts or customers. Also, complaints
about work-at-home plans: an offer a consumer may receive or seek out to work directly fromhome (e.g. stuffing envelopes
or processing medical claims), as well as complaints about multi-level marketing schemes, employment agencies or job
counseling, overseas work, inventions or idea promotions. (Fraud Category)
5
Buyers' Clubs: Complaints involving free trials or discounts on products and services; a buyers’ club membership becomes
a fraud when consumers are billed for "memberships" they did not agree to purchase. Frequently, consumers are offered a
free trial offer and are automatically enrolled and charged fees once the free trial period is over. (Fraud Category)
6
Charitable Solicitations: Misleading pitches for donations to benefit local service organizations; solicitations for bogus
charity or relief organizations; etc. (Fraud Category)
7
Computer Equipment andSoftware: Problems with computer software, hardware and computer equipment purchases;
unwanted or unauthorized software installations and downloads; etc. (Other Category)
8
Credit Bureaus, Information Furnishers andReport Users: Credit Reporting Agency (CRA) or furnisher provides
inaccurate information or fails to reinvestigate disputed information; CRA provides inadequate phone help; difficulties
ordering free annual credit reports; impermissible access toinquiry on credit reports; etc. (Other Category)
9
Credit Cards: Account or billing issues, including interest rate changes, late fees, credit disputes and overcharges;
fraudulent credit card offersphishing attempts; etc. (Other Category)
10
Debt Collection: Debt collector calls repeatedly or continuously, falsely represents the amount or status of debt, fails to
send written notice of debt, falsely threatens suit, uses profane language, fails to identify self as debt collector andor
violates other provisions of the Fair Debt Collection Practices Act. (Other Category)
11
Education: Complaints about trade or vocational school services, including issues related to accreditation, billing and
collection, or institutional advertising claims related to usefulness of the degree or job prospects after graduation. Also,
complaints about traditional colleges and universities. (Other Category)
12
Foreign Money Offers andCounterfeit Check Scams: Letters or e-mails offering the "opportunity" to share in a percentage
of millions of dollars that a self-proclaimed government official is trying to transfer illegally out of a foreign country in return
for money, bank account numbers or other identifying information fromthe victim; fraudulent schemes involving foreign
lotteries, mystery shoppers or Internet purchasesclassified ads in which a counterfeit check overpayment is received along
with a request to wire back the difference immediately after check deposit, leaving the victimresponsible for the funds
withdrawn; etc. (Fraud Category)
13
Grants: Deceptive practices by businesses or individuals marketing either government grant opportunities or financial aid
assistance services; problems with student loan processors, debt collectors collecting on defaulted student loans, diploma
mills and other unaccredited educational institutions; etc. (Fraud Category)
14
Health Care: Fraudulent, misleading or deceptive claims for vision correction procedures; dietary supplements; weight loss
products or services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIVtest kits;
medical discount plans; as well as complaints about over-the-counter or prescription drugs; other medical products, supplies
or treatments; etc. (Fraud Category)
15
Home Repair, Improvement andProducts: Defective furniture or appliances; service or warranty-related issues; furniture or
appliance delivery problems, including receiving wrong or incomplete products; problems with home repair services and
contractors; issues with home protection devices or services; as well as complaints about general housing-related issues;
etc. (Other Category)

16
Identity Theft: When someone appropriates your personal identifying information (like your Social Security number or credit
card account number) to commit fraud or theft. (Identity Theft Category)
17
Impostor Scams: Complaints about scammers claiming to be friends, family, a romantic interest, companies or government
agencies to induce people to send money or divulge personal information. Complaints include the following: scammers
posing as friends or relatives stranded in foreign countries without money; scammers claiming to be working for or affiliated
with a government agency; and scammers claiming to be affiliated with a private entity (e.g. a charity or company). (Fraud
Category)
18
Internet Auction: Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to
disclose all the relevant information about the product or terms of the sale; etc. (Fraud Category)
19
Internet Services: Problems with trial offers fromInternet Service Providers ("ISPs"); difficulty canceling an ISP account;
issues with Internet entertainment services, Internet gaming and social networking services; undisclosed charges; website
design and hosting services; spyware, adware and malware issues; as well as general complaints about information or
functionality related to websites; etc. (Fraud Category)
20
Investment-RelatedComplaints: Investment opportunities in day trading; gold and gems; art; rare coins; other investment
products; as well as complaints about companies that offer advice or seminars on investments; etc. (Fraud Category)
21
Magazines andBooks: Pitches for "free," "pre-paid," or "special" magazine or book subscription deals; etc. (Fraud
Category)
22
Mortgage Foreclosure Relief andDebt Management: Complaints about mortgage lenders, brokers and other entities making
false promises to save consumers’ homes fromforeclosure; mortgage refinancing, mortgage termmodifications and debt
management issues; credit organizations charging excessive fees, making false promises to provide free services, pay
creditors or reduce interest rates. (Fraud Category)
23
Office Supplies andServices: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment
maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc. (Fraud
Category)
24
Prizes, Sweepstakes andLotteries: Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through
the phone, fax, e-mail or mail; etc. (Fraud Category)
25
Real Estate: Complaints about deceptive and misleading practices involving real estate agents and companies, real estate
appraisers and appraisal services, real estate consultants, real estate property management and real estate land developers.
(Other Category)
26
Shop-at-Home andCatalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery and refusal
to honor a guarantee, with purchases made via the Internet (not including auction sales), telephone or mail. (Fraud
Category)
27
Tax Preparers: Complaints about companies that engage in "skimming" consumer taxrefunds or charging inflated fees while
promising substantial refunds. Also, companies aiding consumers in willfully and intentionally falsifying information on a
taxreturn to limit the amount of taxliability. Complaints include entities pretending to be taxpreparers or the IRS in order to
obtain funds or information fromconsumers. (Fraud Category)
28
Telephone andMobile Services: Complaints about advertising related to mobile plans, rates or coverage areas; unsolicited
mobile text messages; problems with mobile applications or downloads; other mobile device problems; charges for calls to
"toll-free" numbers; unauthorized charges, such as charges for calls consumers did not make; unauthorized switching of
consumers’ phone service provider; misleading pre-paid phone card offers; as well as complaints about VoIP services;
unsolicited faxes; etc. (Fraud Category)
29
Television andElectronic Media: Problems with TVreception, installation, billing and promotions for cable/satellite
providers; miscellaneous problems with musicDVDvideo game purchases; as well as complaints about television
programming or advertisements. (Other Category)
30
Travel, Vacations andTimeshare Plans: Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages;
misleading timeshare offers; etc. (Fraud Category)
Appendix B1: Consumer Sentinel Network
Complaint Category Descriptions

Appendix B2: Consumer Sentinel Network Complaint Categories1
1Percentages are based on the total number of CSN complaints for each calendar year: CY-2012 = 2,112,861; CY-2013 =
2,174,563; and CY-2014 = 2,582,851. Note that percentages may not sum to 100% because CSN complaints may be coded
under multiple product service codes.
Advance Payments for Credit Services 47,306 2.24% 57,679 2.65% 37,017 1.43%
Auto-Related Complaints 82,288 3.89% 89,223 4.10% 88,334 3.42%
Banks and Lenders 134,917 6.39% 157,040 7.22% 128,107 4.96%
Business and Job Opportunities 33,287 1.58% 33,762 1.55% 20,550 0.80%
Buyers' Clubs 2,233 0.11% 1,931 0.09% 1,324 0.05%
Charitable Solicitations 3,724 0.18% 2,723 0.13% 2,620 0.10%
Computer Equipment and Software 13,691 0.65% 14,658 0.67% 12,702 0.49%
Credit Bureaus, Information Furnishers and Report Users 29,936 1.42% 32,634 1.50% 35,904 1.39%
Credit Cards 52,029 2.46% 35,866 1.65% 32,032 1.24%
Debt Collection 202,751 9.60% 207,929 9.56% 280,998 10.88%
Education 3,823 0.18% 3,900 0.18% 5,628 0.22%
Foreign Money Offers and Counterfeit Check Scams 46,836 2.22% 24,925 1.15% 21,020 0.81%
Grants 11,414 0.54% 8,966 0.41% 8,032 0.31%
Health Care 37,705 1.78% 43,427 2.00% 37,824 1.46%
Home Repair, Improvement and Products 13,555 0.64% 10,295 0.47% 8,327 0.32%
Identity Theft 369,143 17.47% 290,099 13.34% 332,646 12.88%
Impostor Scams 85,081 4.03% 126,230 5.80% 276,622 10.71%
Internet Auction 30,321 1.44% 21,136 0.97% 19,671 0.76%
Internet Services 82,200 3.89% 52,075 2.39% 46,039 1.78%
Investment-Related Complaints 7,436 0.35% 6,486 0.30% 10,135 0.39%
Magazines and Books 19,483 0.92% 15,172 0.70% 11,856 0.46%
Mortgage Foreclosure Relief and Debt Management 34,015 1.61% 21,315 0.98% 12,747 0.49%
Office Supplies and Services 24,869 1.18% 20,644 0.95% 12,324 0.48%
Prizes, Sweepstakes and Lotteries 102,162 4.84% 98,014 4.51% 103,579 4.01%
Real Estate 9,028 0.43% 18,283 0.84% 4,952 0.19%
Shop-at-Home and Catalog Sales 118,472 5.61% 69,571 3.20% 71,377 2.76%
Tax Preparers 19 <0.01% 682 0.03% 6,418 0.25%
Telephone and Mobile Services 79,374 3.76% 120,737 5.55% 171,809 6.65%
Television and Electronic Media 43,584 2.06% 56,299 2.59% 48,640 1.88%
Travel, Vacations and Timeshare Plans 32,646 1.55% 31,597 1.45% 25,751 1.00%
Category
CY - 2012 CY - 2013 CY - 2014
Complaints / Percentages1

Appendix B3: Consumer Sentinel Network Complaint Category Details1
2,174,563; and CY-2014 = 2,582,851. Note that counts and percentages may not add up to the total in each category because
CSN complaints may have multiple product service codes.
Advance Payments for Credit Services
Product Service CY- 2012 Percentage
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Advance-Fee Loans, Credit Arrangers 43,075 2.04 % 53,891 2.48% 33,166 1.28 %
Credit Card Loss Protection 1,415 0.07 % 937 0.04% 347 0.01 %
Credit Repair 2,207 0.10 % 2,007 0.09% 1,957 0.08 %
RecoveryRefund Companies 635 0.03 % 846 0.04% 1,547 0.06 %
Count/Percentage: 47,306 2.24% 57,679 2.65% 37,017 1.43%
Auto-Related Complaints
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Auto: Financing 2,471 0.12 % 4,101 0.19% 5,445 0.21 %
Auto: Gas 2,769 0.13 % 2,632 0.12% 1,313 0.05 %
Auto: Parts & Repairs 4,705 0.22 % 4,078 0.19% 5,355 0.21 %
Auto: Renting & Leasing 6,926 0.33 % 8,747 0.40% 9,810 0.38 %
Auto: Sales – New 34,631 1.64 % 37,541 1.73% 35,732 1.38 %
Auto: Sales – Used 27,970 1.32 % 28,998 1.33% 27,807 1.08 %
Auto: Warranty Plans & Services 3,804 0.18 % 4,304 0.20% 4,303 0.17 %
Banks and Lenders
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Banks, Savings & Loans, and Credit Unions 36,262 1.72 % 38,114 1.75% 35,666 1.38 %
Lending: Auto Title Loans 24 <0.01% 162 0.01% 405 0.02 %
Lending: Banks & Credit Unions 3,545 0.17 % 3,347 0.15% 1,883 0.07 %
Lending: Finance Company 8,406 0.40 % 7,963 0.37% 7,139 0.28 %
Lending: Mortgage 63,348 3.00 % 79,704 3.67% 57,907 2.24 %
Lending: Other Institutions 18,067 0.86 % 12,646 0.58% 8,092 0.31 %
Lending: Payday Loans 1,946 0.09 % 10,474 0.48% 9,976 0.39 %
Lending: Student Loans 3,697 0.17 % 4,760 0.22% 7,158 0.28 %
Business and Job Opportunities
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Business OpportunitiesWork-At-Home Plans 14,808 0.70 % 11,631 0.53% 9,861 0.38 %
Employ AgenciesJob CounselOverseas Work 16,316 0.77 % 20,136 0.93% 8,614 0.33 %
FranchisesDistributorships 497 0.02 % 283 0.01% 382 0.01 %
InventionsIdea Promotions 675 0.03 % 600 0.03% 535 0.02 %
Multi-Level MktgPyramidsChain Letters 2,951 0.14 % 1,892 0.09% 1,703 0.07 %
Buyers' Clubs
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Buyers Clubs (not travel or lottery) 2,233 0.11 % 1,931 0.09% 1,324 0.05 %
Charitable Solicitations
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Charitable Solicitations 3,724 0.18 % 2,723 0.13% 2,620 0.10 %

Computer Equipment and Software
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Computers: EquipmentSoftware 13,691 0.65 % 14,658 0.67% 12,702 0.49 %
Credit Bureaus, Information Furnishers and Report Users
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Credit Bureaus 20,806 0.98 % 29,601 1.36% 35,394 1.37 %
Credit Information Furnishers 10,040 0.48 % 3,556 0.16% 1,163 0.05 %
Credit Report Users 1,087 0.05 % 508 0.02% 183 0.01 %
Credit Cards
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Credit Cards 52,029 2.46 % 35,866 1.65% 32,032 1.24 %
Debt Collection
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Creditor Debt Collection 23,202 1.10 % 13,376 0.62% 1,343 0.05 %
Third Party Debt Collection 181,028 8.57 % 195,348 8.98% 279,674 10.83 %
Education
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Education: Colleges and Universities 431 0.02 % 287 0.01% 2,229 0.09 %
Education: TradeVocational Schools 3,405 0.16 % 3,663 0.17% 3,457 0.13 %
Foreign Money Offers and Counterfeit Check Scams
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Counterfeit Check Scams 38,452 1.82 % 15,030 0.69% 12,362 0.48 %
NigerianOther Foreign Money Offers (not prizes) 8,440 0.40 % 9,914 0.46% 8,658 0.34 %
Grants
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Grants: Non-Educational 9,605 0.45 % 7,091 0.33% 6,321 0.24 %
ScholarshipsEducational Grants 1,842 0.09 % 1,888 0.09% 1,712 0.07 %

Health Care
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Health Care: Diet ProductsCentersPlans 17,488 0.83 % 20,565 0.95% 18,523 0.72 %
Health Care: Dietary SupplementsHerbal Remedies 2,781 0.13 % 2,928 0.13% 3,320 0.13 %
Health Care: Drugs-OTCPrescription 1,204 0.06 % 1,162 0.05% 915 0.04 %
Health Care: Eye Care 3,344 0.16 % 3,362 0.15% 2,921 0.11 %
Health Care: Medical Discount PlansCardsInsurance 3,216 0.15 % 3,749 0.17% 3,092 0.12 %
Health Care: Other Medical Treatments 2,660 0.13 % 2,812 0.13% 2,370 0.09 %
Health Care: Other ProductsSupplies 7,066 0.33 % 8,917 0.41% 6,735 0.26 %
Home Repair, Improvement and Products
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Home Appliances 1,740 0.08 % 1,779 0.08% 1,681 0.07 %
Home Furnishings 1,881 0.09 % 1,570 0.07% 1,001 0.04 %
Home Protection Devices 2,273 0.11 % 1,324 0.06% 823 0.03 %
Home Repair 2,437 0.12 % 2,321 0.11% 1,856 0.07 %
Housing 5,261 0.25% 3,338 0.15% 2,997 0.12%
Identity Theft
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Identity Theft 369,143 17.47 % 290,099 13.34% 332,646 12.88 %
Count/Percentage: 369,143 17.47 % 290,099 13.34% 332,646 12.88 %
Impostor Scams
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Impostor: Business 18,968 0.90 % 39,809 1.83% 98,620 3.82 %
Impostor: FamilyFriend 11,793 0.56 % 12,400 0.57% 14,521 0.56 %
Impostor: Government 44,150 2.09 % 64,789 2.98% 159,026 6.16 %
Romance Scams 10,520 0.50 % 9,833 0.45% 5,240 0.20 %
Internet Auction
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Internet Auction 30,321 1.44 % 21,136 0.97% 19,671 0.76 %
Internet Services
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Internet Access Services 8,493 0.40 % 7,261 0.33% 6,910 0.27 %
Internet Gaming 2,643 0.13 % 3,136 0.14% 2,809 0.11 %
Internet Information Services 37,503 1.77 % 31,289 1.44% 26,028 1.01 %
Internet Web Site DesignPromotion 4,228 0.20 % 4,429 0.20% 3,610 0.14 %
Social Networking Service 5,218 0.25 % 1,693 0.08% 1,271 0.05 %
SpywareAdwareMalware 24,240 1.15 % 4,392 0.20% 5,444 0.21 %

Investment-Related Complaints
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Invest: Advice, Seminars 1,972 0.09 % 1,952 0.09% 4,562 0.18 %
Invest: ArtGemsRare Coins 1,004 0.05 % 1,035 0.05% 556 0.02 %
Invest: Other (note in comments) 3,215 0.15 % 2,604 0.12% 4,147 0.16 %
Invest: StocksCommodity Futures Trading 1,247 0.06 % 896 0.04% 874 0.03 %
Magazines and Books
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Books 3,706 0.18 % 3,436 0.16% 2,865 0.11 %
Magazines 16,018 0.76 % 12,021 0.55% 9,288 0.36 %
Mortgage Foreclosure Relief and Debt Management
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Debt ManagementCredit Counseling 15,808 0.75 % 5,195 0.24% 4,972 0.19 %
Mortgage ModificationForeclosure Relief 18,223 0.86 % 16,122 0.74% 7,776 0.30 %
Office Supplies and Services
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Office Supplies and Services 7,759 0.37 % 6,063 0.28% 4,048 0.16 %
Office: Ad SpaceDirectory Listings 17,113 0.81 % 14,584 0.67% 8,277 0.32 %
Prizes, Sweepstakes and Lotteries
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
LotteriesLottery Ticket Buying Clubs 20,452 0.97 % 24,652 1.13% 12,718 0.49 %
PrizesSweepstakesGifts 85,238 4.03 % 75,619 3.48% 93,955 3.64 %
Real Estate
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Real Estate (not Timeshares) 9,028 0.43 % 18,283 0.84% 4,952 0.19 %
Shop-at-Home and Catalog Sales
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Shop-at-HomeCatalog Sales 118,472 5.61 % 69,571 3.20% 71,377 2.76 %
Tax Preparers
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
TaxPreparers 19 <0.01% 682 0.03% 6,418 0.25 %
Count/Percentage: 19 <0.01% 682 0.03% 6,418 0.25%

Telephone and Mobile Services
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Mobile: ApplicationsOther Downloads 377 0.02 % 554 0.03% 1,505 0.06 %
Mobile: Carrier RatesPlans 2,288 0.11 % 2,481 0.11% 6,400 0.25 %
Mobile: Other 52,854 2.50 % 53,341 2.45% 47,002 1.82 %
Mobile: Text Messages 6,726 0.32 % 54,806 2.52% 106,449 4.12 %
Mobile: Unauthorized Charges or Debits 715 0.03 % 365 0.02% 1,675 0.06 %
Telephone: Carrier Switching 452 0.02 % 331 0.02% 481 0.02 %
Telephone: Other 11,637 0.55 % 8,001 0.37% 8,146 0.32 %
Telephone: Prepaid Phone Cards 3,212 0.15 % 1,799 0.08% 2,214 0.09 %
Telephone: Unauthorized Charges or Debits 1,910 0.09 % 1,048 0.05% 893 0.03 %
Telephone: VoIP Services 774 0.04 % 788 0.04% 875 0.03 %
Unsolicited Faxes 438 0.02 % 175 0.01% 2 <0.01%
Television and Electronic Media
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
DVDVideoFilm 505 0.02 % 235 0.01% 135 0.01 %
Music: All Formats 759 0.04 % 438 0.02% 312 0.01 %
Television (Programming and Advertisements) 1,236 0.06 % 1,365 0.06% 1,935 0.07 %
Television: Satellite & Cable 37,373 1.77 % 50,535 2.32% 44,032 1.70 %
Video Games 3,716 0.18 % 3,729 0.17% 2,228 0.09 %
Travel, Vacations and Timeshare Plans
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Timeshare Resales 4,754 0.23 % 3,816 0.18% 2,754 0.11 %
Timeshare Sales 6,695 0.32 % 6,500 0.30% 5,828 0.23 %
TravelVacations 21,243 1.01 % 21,363 0.98% 17,208 0.67 %

Miscellaneous Complaints
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Children's Products 1,863 0.09% 1,540 0.07% 1,176 0.05%
Food 1,057 0.05% 746 0.03% 798 0.03%
Funeral Services 1,236 0.06% 1,291 0.06% 1,145 0.04%
Garments, Wool, Leather Goods & Textiles 1,713 0.08% 864 0.04% 328 0.01%
Health Care Provider Billing 939 0.04% 772 0.04% 637 0.02%
Immigration Services 746 0.04% 908 0.04% 1,179 0.05%
Insurance (Other than Medical) 2,069 0.10% 2,236 0.10% 1,876 0.07%
JewelryWatches 761 0.04% 885 0.04% 496 0.02%
Leasing: Business 476 0.02% 424 0.02% 525 0.02%
Modeling AgenciesServices 800 0.04% 791 0.04% 577 0.02%
Personal Care Products 576 0.03% 524 0.02% 399 0.02%
PropertyInheritance Tracers 1,296 0.06% 1,269 0.06% 785 0.03%
Tobacco Products 537 0.03% 1,261 0.06% 887 0.03%
Utilities 2,365 0.11% 1,904 0.09% 1,892 0.07%
Unspecified Complaints
1
CY- 2013 Percentage
1
CY- 2014 Percentage
1
Other (Note in Comments) 149,971 7.10% 301,899 13.88% 333,739 12.92%
Telemarketing Practices 190,349 9.01% 185,771 8.54% 364,050 14.09%
Unauthorized Debits or Charges for Unknown Products 2,214 0.10% 2,013 0.09% 1,572 0.06%
Unsolicited Email 33,127 1.57% 11,424 0.53% 9,185 0.36%

1Average amount paid is based on the total number of fraud complaints where amount paid was reported by consumers from the respective states. The amount
paid is based on complaints reporting values from $0 to $999,999.
Appendix C: Consumer Sentinel Network Fraud Complaints
& Amount Paid Reported by State and the District of Columbia
Note: This appendix excludes 20 state-specific data contributors (the Hawaii Office of Consumer Protection, the Montana, North Carolina and Oregon
Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys
General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington).
State Name
Total Fraud
Complaints
Total Amount
Paid Reported
Complaints
Reporting
Amount Paid
Percentages
Reporting
Amount Paid
Average
Amount
Paid
1
Alabama 19,712 $16,968,820 9,484 48% $1,789
Alaska 2,259 $3,264,604 1,559 69% $2,094
Arizona 25,585 $42,793,737 16,581 65% $2,581
Arkansas 10,079 $8,742,319 5,249 52% $1,666
California 171,379 $231,436,645 80,078 47% $2,890
Colorado 22,069 $28,778,300 14,261 65% $2,018
Connecticut 12,219 $16,750,510 7,198 59% $2,327
Delaware 4,663 $6,620,510 2,751 59% $2,407
District of Columbia 4,049 $2,199,777 2,193 54% $1,003
Florida 128,655 $100,685,450 47,848 37% $2,104
Georgia 49,514 $31,789,521 18,163 37% $1,750
Hawaii 4,199 $7,689,717 2,855 68% $2,693
Idaho 5,095 $6,890,010 3,129 61% $2,202
Illinois 39,663 $50,275,543 23,695 60% $2,122
Indiana 21,094 $19,672,705 12,559 60% $1,566
Iowa 8,043 $7,865,362 4,405 55% $1,786
Kansas 8,691 $9,100,806 5,221 60% $1,743
Kentucky 13,499 $10,796,611 7,504 56% $1,439
Louisiana 17,102 $18,705,438 8,595 50% $2,176
Maine 4,061 $2,545,105 2,303 57% $1,105
Maryland 25,991 $21,003,793 15,783 61% $1,331
Massachusetts 26,761 $22,311,575 14,568 54% $1,532
Michigan 50,191 $24,408,253 17,216 34% $1,418
Minnesota 15,913 $24,113,575 10,314 65% $2,338
Mississippi 9,475 $6,574,076 5,071 54% $1,296
Missouri 19,962 $17,398,063 10,961 55% $1,587
Montana 3,343 $2,422,959 2,002 60% $1,210
Nebraska 5,386 $4,648,161 2,951 55% $1,575
Nevada 15,058 $38,106,089 8,870 59% $4,296
New Hampshire 4,908 $5,443,872 2,741 56% $1,986
New Jersey 35,316 $44,139,676 20,020 57% $2,205
New Mexico 7,351 $10,078,654 4,680 64% $2,154
New York 69,562 $83,413,387 38,995 56% $2,139
North Carolina 33,160 $36,442,673 18,626 56% $1,957
North Dakota 1,837 $4,159,762 1,118 61% $3,721
Ohio 37,000 $28,367,865 19,859 54% $1,428
Oklahoma 11,722 $15,075,360 6,260 53% $2,408
Oregon 14,031 $16,207,187 8,856 63% $1,830
Pennsylvania 47,022 $46,166,043 26,131 56% $1,767
Rhode Island 4,174 $2,799,493 1,793 43% $1,561
South Carolina 16,657 $18,083,266 9,343 56% $1,935
South Dakota 2,050 $3,389,165 1,105 54% $3,067
Tennessee 25,346 $23,239,785 12,697 50% $1,830
Texas 110,334 $110,373,520 48,113 44% $2,294
Utah 7,855 $13,639,103 4,939 63% $2,762
Vermont 1,551 $1,796,575 993 64% $1,809
Virginia 32,461 $37,373,499 20,010 62% $1,868
Washington 24,833 $43,883,140 16,227 65% $2,704
West Virginia 6,327 $7,117,455 3,925 62% $1,813
Wisconsin 16,594 $15,619,377 10,036 60% $1,556
Wyoming 2,190 $3,700,618 1,337 61% $2,768

Metropolitan Area Complaints
Complaints Per
100,000 Population
1
Rank
Abilene, TX Metropolitan Statistical Area 481 287.2 335
Akron, OH Metropolitan Statistical Area 2,960 419.5 106
Albany, GA Metropolitan Statistical Area 464 298.0 326
Albany, OR Metropolitan Statistical Area 502 422.7 101
Albany-Schenectady-Troy, NYMetropolitan Statistical Area 3,619 412.2 118
Albuquerque, NM Metropolitan Statistical Area 4,402 487.6 27
Alexandria, LA Metropolitan Statistical Area 479 309.5 300
Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area 3,713 448.9 62
Altoona, PA Metropolitan Statistical Area 454 359.4 219
Amarillo, TX Metropolitan Statistical Area 794 307.5 306
Anchorage, AK Metropolitan Statistical Area 1,691 426.9 97
Ann Arbor, MI Metropolitan Statistical Area 1,416 399.7 136
Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area 511 437.7 77
Appleton, WI Metropolitan Statistical Area 655 284.8 339
Asheville, NC Metropolitan Statistical Area 1,926 440.1 70
Athens-Clarke County, GA Metropolitan Statistical Area 560 283.0 340
Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 25,593 463.4 42
Atlantic City-Hammonton, NJ Metropolitan Statistical Area 1,155 418.7 109
Auburn-Opelika, AL Metropolitan Statistical Area 490 324.6 279
Augusta-Richmond County, GA-SC Metropolitan Statistical Area 2,287 394.1 146
Augusta-Waterville, ME Micropolitan Statistical Area 421 347.5 238
Austin-Round Rock, TX Metropolitan Statistical Area 8,457 449.1 60
Bakersfield, CA Metropolitan Statistical Area 2,674 309.4 302
Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 14,844 535.7 13
Bangor, ME Metropolitan Statistical Area 594 387.3 160
Barnstable Town, MA Metropolitan Statistical Area 858 399.1 138
Baton Rouge, LA Metropolitan Statistical Area 3,163 385.7 167
Battle Creek, MI Metropolitan Statistical Area 452 334.8 260
Bay City, MI Metropolitan Statistical Area 300 280.8 343
Beaumont-Port Arthur, TX Metropolitan Statistical Area 1,514 373.9 189
Beckley, WVMetropolitan Statistical Area 482 387.4 159
Bellingham, WA Metropolitan Statistical Area 1,312 635.8 5
Bend-Redmond, OR Metropolitan Statistical Area 727 438.1 75
Billings, MT Metropolitan Statistical Area 576 348.3 236
Binghamton, NYMetropolitan Statistical Area 898 362.4 210
Birmingham-Hoover, AL Metropolitan Statistical Area 4,998 438.3 74
Bismarck, ND Metropolitan Statistical Area 295 238.4 369
Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area 635 352.1 234
Bloomington, IL Metropolitan Statistical Area 642 336.0 259
Bloomington, IN Metropolitan Statistical Area 558 342.1 249
Bluefield, WV-VA Micropolitan Statistical Area 401 378.0 180
Boise City, ID Metropolitan Statistical Area 2,748 422.6 102
Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area 19,229 410.5 120
Boulder, CO Metropolitan Statistical Area 1,279 412.5 117
Bowling Green, KYMetropolitan Statistical Area 531 324.7 278
Bremerton-Silverdale, WA Metropolitan Statistical Area 1,098 432.3 86
Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area 3,705 394.2 145
Brownsville-Harlingen, TX Metropolitan Statistical Area 685 164.2 378
Appendix D1: Fraud and Other Consumer Complaints
by Largest Metropolitan Areas (in alphabetical order)1
1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on the number of
fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of
February 2013 and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-PEPANNRES-Geography-United States: Annual
Montana, North Carolina and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of
the Attorneys General for Alaska, California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Nevada, Ohio and Washington).

Complaints Per
100,000 Population
1
Rank
Brunswick, GA Metropolitan Statistical Area 474 416.5 110
Buffalo-Cheektowaga-Niagara Falls, NYMetropolitan Statistical Area 4,796 422.9 100
Burlington, NC Metropolitan Statistical Area 533 345.3 242
Burlington-South Burlington, VT Metropolitan Statistical Area 593 276.1 351
California-Lexington Park, MD Metropolitan Statistical Area 423 385.8 165
Canton-Massillon, OH Metropolitan Statistical Area 1,563 387.2 162
Cape Coral-Fort Myers, FL Metropolitan Statistical Area 2,812 425.3 98
Carbondale-Marion, IL Metropolitan Statistical Area 493 389.0 157
Cedar Rapids, IA Metropolitan Statistical Area 876 333.8 261
Chambersburg-Waynesboro, PA Metropolitan Statistical Area 503 330.7 268
Champaign-Urbana, IL Metropolitan Statistical Area 721 306.6 310
Charleston, WVMetropolitan Statistical Area 798 355.1 226
Charleston-North Charleston, SC Metropolitan Statistical Area 3,050 428.2 96
Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 10,945 468.7 39
Charlottesville, VA Metropolitan Statistical Area 1,016 453.5 56
Chattanooga, TN-GA Metropolitan Statistical Area 2,332 430.5 90
Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 37,487 393.1 148
Chico, CA Metropolitan Statistical Area 846 380.9 171
Cincinnati, OH-KY-IN Metropolitan Statistical Area 7,770 363.5 206
Claremont-Lebanon, NH-VT Micropolitan Statistical Area 773 355.2 225
Clarksville, TN-KYMetropolitan Statistical Area 1,116 409.4 123
Cleveland, TN Metropolitan Statistical Area 491 414.2 116
Cleveland-Elyria, OH Metropolitan Statistical Area 9,712 470.4 36
Coeur d'Alene, ID Metropolitan Statistical Area 621 430.5 90
College Station-Bryan, TX Metropolitan Statistical Area 726 306.6 310
Colorado Springs, CO Metropolitan Statistical Area 5,204 767.2 3
Columbia, MO Metropolitan Statistical Area 544 318.6 286
Columbia, SC Metropolitan Statistical Area 3,419 430.7 89
Columbus, GA-AL Metropolitan Statistical Area 1,304 411.9 119
Columbus, OH Metropolitan Statistical Area 8,329 423.4 99
Concord, NH Micropolitan Statistical Area 633 431.1 88
Cookeville, TN Micropolitan Statistical Area 393 366.9 199
Corpus Christi, TX Metropolitan Statistical Area 1,267 286.3 337
Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 1,147 452.3 57
Cumberland, MD-WVMetropolitan Statistical Area 366 361.6 211
Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 32,064 470.8 35
Dalton, GA Metropolitan Statistical Area 321 225.7 376
Danville, VA Micropolitan Statistical Area 359 340.8 253
Daphne-Fairhope-Foley, AL Metropolitan Statistical Area 860 439.8 71
Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area 1,248 325.3 276
Dayton, OH Metropolitan Statistical Area 3,281 408.9 124
Decatur, AL Metropolitan Statistical Area 420 273.8 354
Decatur, IL Metropolitan Statistical Area 291 266.3 356
Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 3,113 518.2 19
Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 13,848 513.4 20
Des Moines-West Des Moines, IA Metropolitan Statistical Area 2,115 352.6 233
Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 16,252 378.4 179
Dothan, AL Metropolitan Statistical Area 528 357.5 221

Complaints Per
100,000 Population
1
Rank
Dover, DE Metropolitan Statistical Area 1,062 626.9 7
Duluth, MN-WI Metropolitan Statistical Area 1,006 359.4 219
Dunn, NC Micropolitan Statistical Area 435 348.0 237
Durham-Chapel Hill, NC Metropolitan Statistical Area 1,907 356.7 223
East Stroudsburg, PA Metropolitan Statistical Area 785 469.6 38
Eau Claire, WI Metropolitan Statistical Area 472 286.8 336
El Centro, CA Metropolitan Statistical Area 322 182.3 377
El Paso, TX Metropolitan Statistical Area 2,314 278.4 346
Elizabethtown-Fort Knox, KYMetropolitan Statistical Area 616 406.7 126
Elkhart-Goshen, IN Metropolitan Statistical Area 601 299.7 325
Erie, PA Metropolitan Statistical Area 1,167 416.3 111
Eugene, OR Metropolitan Statistical Area 1,552 435.7 80
Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area 522 388.1 158
Evansville, IN-KYMetropolitan Statistical Area 1,131 359.9 217
Fairbanks, AK Metropolitan Statistical Area 335 333.5 262
Fargo, ND-MN Metropolitan Statistical Area 688 307.8 305
Farmington, NM Metropolitan Statistical Area 350 276.7 350
Fayetteville, NC Metropolitan Statistical Area 1,680 445.4 67
Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area 1,575 320.1 284
Flagstaff, AZ Metropolitan Statistical Area 382 279.8 345
Flint, MI Metropolitan Statistical Area 1,559 375.3 187
Florence, SC Metropolitan Statistical Area 708 343.3 246
Florence-Muscle Shoals, AL Metropolitan Statistical Area 481 326.5 275
Fond du Lac, WI Metropolitan Statistical Area 359 352.7 231
Fort Collins, CO Metropolitan Statistical Area 1,416 448.1 64
Fort Smith, AR-OK Metropolitan Statistical Area 811 289.7 331
Fort Wayne, IN Metropolitan Statistical Area 1,548 365.0 203
Fresno, CA Metropolitan Statistical Area 2,924 306.1 313
Gadsden, AL Metropolitan Statistical Area 394 379.1 175
Gainesville, FL Metropolitan Statistical Area 1,345 497.4 24
Gainesville, GA Metropolitan Statistical Area 492 262.1 360
Gettysburg, PA Metropolitan Statistical Area 345 339.7 255
Glens Falls, NYMetropolitan Statistical Area 453 352.7 231
Goldsboro, NC Metropolitan Statistical Area 319 256.1 364
Grand Forks, ND-MN Metropolitan Statistical Area 236 234.2 373
Grand Junction, CO Metropolitan Statistical Area 512 347.0 239
Grand Rapids-Wyoming, MI Metropolitan Statistical Area 3,276 322.2 282
Greeley, CO Metropolitan Statistical Area 1,179 437.0 78
Green Bay, WI Metropolitan Statistical Area 952 304.7 316
Greensboro-High Point, NC Metropolitan Statistical Area 2,956 398.9 139
Greenville, NC Metropolitan Statistical Area 578 331.7 265
Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area 3,698 434.6 83
Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area 1,450 379.1 175
Hagerstown-Martinsburg, MD-WVMetropolitan Statistical Area 1,179 456.5 49
Hammond, LA Metropolitan Statistical Area 453 361.2 212
Hanford-Corcoran, CA Metropolitan Statistical Area 388 257.0 362
Harrisburg-Carlisle, PA Metropolitan Statistical Area 2,436 436.8 79
Harrisonburg, VA Metropolitan Statistical Area 411 318.3 288

Complaints Per
100,000 Population
1
Rank
Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area 4,449 366.1 200
Hattiesburg, MS Metropolitan Statistical Area 488 329.7 269
Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area 1,156 318.0 289
Hilo, HI Micropolitan Statistical Area 952 498.9 23
Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area 766 386.0 164
Holland, MI Micropolitan Statistical Area 316 280.8 343
Homosassa Springs, FL Metropolitan Statistical Area 1,196 858.8 2
Houma-Thibodaux, LA Metropolitan Statistical Area 605 288.2 333
Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 24,932 394.9 144
Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area 1,170 321.3 283
Huntsville, AL Metropolitan Statistical Area 1,760 403.9 129
Idaho Falls, ID Metropolitan Statistical Area 386 281.6 342
Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area 8,114 415.3 115
Iowa City, IA Metropolitan Statistical Area 477 296.0 327
Ithaca, NYMetropolitan Statistical Area 351 338.7 257
Jackson, MI Metropolitan Statistical Area 541 337.3 258
Jackson, MS Metropolitan Statistical Area 2,246 389.7 155
Jackson, TN Metropolitan Statistical Area 423 323.8 280
Jacksonville, FL Metropolitan Statistical Area 7,799 559.2 11
Jacksonville, NC Metropolitan Statistical Area 776 419.0 107
Jamestown-Dunkirk-Fredonia, NYMicropolitan Statistical Area 316 237.5 370
Janesville-Beloit, WI Metropolitan Statistical Area 587 365.2 202
Jefferson City, MO Metropolitan Statistical Area 465 309.0 304
Johnson City, TN Metropolitan Statistical Area 769 382.7 169
Johnstown, PA Metropolitan Statistical Area 564 401.4 133
Jonesboro, AR Metropolitan Statistical Area 291 231.6 374
Joplin, MO Metropolitan Statistical Area 570 325.3 276
Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area 602 375.6 186
Kalamazoo-Portage, MI Metropolitan Statistical Area 1,199 360.9 214
Kankakee, IL Metropolitan Statistical Area 356 317.5 291
Kansas City, MO-KS Metropolitan Statistical Area 8,272 402.6 131
Kennewick-Richland, WA Metropolitan Statistical Area 830 306.1 313
Killeen-Temple, TX Metropolitan Statistical Area 1,937 457.6 48
Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area 996 323.1 281
Kingston, NYMetropolitan Statistical Area 957 528.7 16
Knoxville, TN Metropolitan Statistical Area 3,733 437.8 76
La Crosse-Onalaska, WI-MN Metropolitan Statistical Area 383 282.6 341
Lafayette, LA Metropolitan Statistical Area 1,440 300.6 324
Lafayette-West Lafayette, IN Metropolitan Statistical Area 654 312.9 295
Lake Charles, LA Metropolitan Statistical Area 745 368.7 195
Lake Havasu City-Kingman, AZ Metropolitan Statistical Area 883 434.9 81
Lakeland-Winter Haven, FL Metropolitan Statistical Area 2,462 395.2 143
Lancaster, PA Metropolitan Statistical Area 1,658 313.1 294
Lansing-East Lansing, MI Metropolitan Statistical Area 1,593 340.9 251
Laredo, TX Metropolitan Statistical Area 428 163.1 379
Las Cruces, NM Metropolitan Statistical Area 781 365.9 201
Las Vegas-Henderson-Paradise, NVMetropolitan Statistical Area 11,934 588.5 9
Lawrence, KS Metropolitan Statistical Area 481 420.7 104

Complaints Per
100,000 Population
1
Rank
Lawton, OK Metropolitan Statistical Area 453 345.6 241
Lebanon, PA Metropolitan Statistical Area 415 306.3 312
Lewiston-Auburn, ME Metropolitan Statistical Area 333 309.5 300
Lexington-Fayette, KYMetropolitan Statistical Area 1,892 386.6 163
Lima, OH Metropolitan Statistical Area 278 264.0 359
Lincoln, NE Metropolitan Statistical Area 1,079 343.5 245
Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area 2,700 372.7 190
Logan, UT-ID Metropolitan Statistical Area 326 251.2 366
London, KYMicropolitan Statistical Area 369 290.3 330
Longview, TX Metropolitan Statistical Area 591 272.9 355
Longview, WA Metropolitan Statistical Area 355 348.5 235
Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 52,933 403.1 130
Louisville/Jefferson County, KY-IN Metropolitan Statistical Area 5,455 432.2 87
Lubbock, TX Metropolitan Statistical Area 1,174 390.0 153
Lumberton, NC Micropolitan Statistical Area 352 261.0 361
Lynchburg, VA Metropolitan Statistical Area 1,113 434.0 84
Macon, GA Metropolitan Statistical Area 800 345.9 240
Madera, CA Metropolitan Statistical Area 389 255.3 365
Madison, WI Metropolitan Statistical Area 2,241 357.2 222
Manchester-Nashua, NH Metropolitan Statistical Area 1,841 455.7 52
Mansfield, OH Metropolitan Statistical Area 368 302.2 322
McAllen-Edinburg-Mission, TX Metropolitan Statistical Area 1,194 146.3 380
Medford, OR Metropolitan Statistical Area 907 434.9 81
Memphis, TN-MS-AR Metropolitan Statistical Area 5,906 440.2 69
Merced, CA Metropolitan Statistical Area 660 250.7 367
Meridian, MS Micropolitan Statistical Area 366 342.2 248
Miami-Fort Lauderdale-West PalmBeach, FL Metropolitan Statistical Area 31,010 532.1 14
Michigan City-La Porte, IN Metropolitan Statistical Area 488 438.5 73
Midland, TX Metropolitan Statistical Area 569 362.9 208
Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 6,734 429.0 95
Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area 14,012 405.1 127
Missoula, MT Metropolitan Statistical Area 502 449.0 61
Mobile, AL Metropolitan Statistical Area 1,995 481.8 31
Modesto, CA Metropolitan Statistical Area 1,615 307.3 308
Monroe, LA Metropolitan Statistical Area 644 360.7 216
Monroe, MI Metropolitan Statistical Area 498 331.2 266
Montgomery, AL Metropolitan Statistical Area 1,570 420.3 105
Morgantown, WVMetropolitan Statistical Area 447 328.4 273
Morristown, TN Metropolitan Statistical Area 349 303.0 319
Mount Vernon-Anacortes, WA Metropolitan Statistical Area 447 376.1 184
Muncie, IN Metropolitan Statistical Area 398 338.8 256
Muskegon, MI Metropolitan Statistical Area 521 304.7 316
Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 2,072 511.7 21
Napa, CA Metropolitan Statistical Area 532 379.1 175
Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 1,226 361.0 213
Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area 7,846 446.3 65
New Bern, NC Metropolitan Statistical Area 463 362.7 209
New Haven-Milford, CT Metropolitan Statistical Area 3,458 401.0 134

Complaints Per
100,000 Population
1
Rank
New Orleans-Metairie, LA Metropolitan Statistical Area 5,325 429.1 94
New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area 81,701 409.5 122
Niles-Benton Harbor, MI Metropolitan Statistical Area 551 354.9 228
North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 3,832 523.1 17
Norwich-New London, CT Metropolitan Statistical Area 1,093 398.7 140
Ocala, FL Metropolitan Statistical Area 1,540 456.5 49
Odessa, TX Metropolitan Statistical Area 462 309.3 303
Ogden-Clearfield, UT Metropolitan Statistical Area 2,045 329.0 271
Ogdensburg-Massena, NYMicropolitan Statistical Area 297 265.3 357
Oklahoma City, OK Metropolitan Statistical Area 4,761 360.8 215
Olympia-Tumwater, WA Metropolitan Statistical Area 1,240 472.6 34
Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area 3,411 381.1 170
Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 10,934 482.1 30
Oshkosh-Neenah, WI Metropolitan Statistical Area 537 316.7 292
Ottawa-Peru, IL Micropolitan Statistical Area 419 275.6 352
Owensboro, KYMetropolitan Statistical Area 371 318.7 285
Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area 3,424 407.8 125
PalmBay-Melbourne-Titusville, FL Metropolitan Statistical Area 2,923 530.7 15
Panama City, FL Metropolitan Statistical Area 755 395.7 142
Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 2,194 469.9 37
Peoria, IL Metropolitan Statistical Area 1,274 333.4 263
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area 27,138 449.7 59
Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 21,698 493.3 25
Pittsburgh, PA Metropolitan Statistical Area 10,737 454.8 54
Pittsfield, MA Metropolitan Statistical Area 477 368.1 197
Port St. Lucie, FL Metropolitan Statistical Area 2,124 484.8 28
Portland-South Portland, ME Metropolitan Statistical Area 1,978 380.5 172
Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 10,508 454.0 55
Pottsville, PA Micropolitan Statistical Area 619 421.3 103
Prescott, AZ Metropolitan Statistical Area 1,219 566.6 10
Providence-Warwick, RI-MA Metropolitan Statistical Area 5,686 354.4 229
Provo-Orem, UT Metropolitan Statistical Area 1,557 276.9 349
Pueblo, CO Metropolitan Statistical Area 744 460.8 45
Punta Gorda, FL Metropolitan Statistical Area 828 502.6 22
Racine, WI Metropolitan Statistical Area 784 402.0 132
Raleigh, NC Metropolitan Statistical Area 4,919 405.0 128
Rapid City, SD Metropolitan Statistical Area 466 329.5 270
Reading, PA Metropolitan Statistical Area 1,524 368.5 196
Redding, CA Metropolitan Statistical Area 745 416.2 112
Reno, NVMetropolitan Statistical Area 1,952 446.0 66
Richmond, VA Metropolitan Statistical Area 6,838 548.9 12
Richmond-Berea, KYMicropolitan Statistical Area 317 309.9 299
Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 16,617 379.3 174
Roanoke, VA Metropolitan Statistical Area 1,340 429.7 92
Rochester, MN Metropolitan Statistical Area 530 250.2 368
Rochester, NYMetropolitan Statistical Area 4,825 445.4 67
Rockford, IL Metropolitan Statistical Area 1,310 380.1 173
Rocky Mount, NC Metropolitan Statistical Area 439 291.4 329

Complaints Per
100,000 Population
1
Rank
Roseburg, OR Micropolitan Statistical Area 463 433.0 85
Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 10,161 458.6 47
Saginaw, MI Metropolitan Statistical Area 578 294.1 328
Salem, OH Micropolitan Statistical Area 375 354.1 230
Salem, OR Metropolitan Statistical Area 1,427 356.4 224
Salinas, CA Metropolitan Statistical Area 1,190 277.5 347
Salisbury, MD-DE Metropolitan Statistical Area 1,757 455.8 51
Salt Lake City, UT Metropolitan Statistical Area 4,417 387.3 160
San Angelo, TX Metropolitan Statistical Area 333 285.7 338
San Antonio-New Braunfels, TX Metropolitan Statistical Area 8,628 378.8 178
San Diego-Carlsbad, CA Metropolitan Statistical Area 15,025 467.9 40
San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 20,557 455.2 53
San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area 7,506 391.0 152
San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area 1,106 400.1 135
Santa Cruz-Watsonville, CA Metropolitan Statistical Area 990 367.5 198
Santa Fe, NM Metropolitan Statistical Area 925 627.4 6
Santa Maria-Santa Barbara, CA Metropolitan Statistical Area 1,495 343.1 247
Santa Rosa, CA Metropolitan Statistical Area 2,074 419.0 107
Savannah, GA Metropolitan Statistical Area 1,650 450.8 58
Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area 2,302 409.6 121
Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 16,884 467.7 41
Sebastian-Vero Beach, FL Metropolitan Statistical Area 700 493.0 26
Sheboygan, WI Metropolitan Statistical Area 315 274.1 353
Sherman-Denison, TX Metropolitan Statistical Area 479 391.5 151
Show Low, AZ Micropolitan Statistical Area 381 355.0 227
Shreveport-Bossier City, LA Metropolitan Statistical Area 1,741 389.9 154
Sierra Vista-Douglas, AZ Metropolitan Statistical Area 1,200 926.8 1
SiouxCity, IA-NE-SD Metropolitan Statistical Area 399 236.5 371
SiouxFalls, SD Metropolitan Statistical Area 800 328.5 272
South Bend-Mishawaka, IN-MI Metropolitan Statistical Area 1,083 339.9 254
Spartanburg, SC Metropolitan Statistical Area 1,181 370.2 193
Spokane-Spokane Valley, WA Metropolitan Statistical Area 2,595 484.4 29
Springfield, IL Metropolitan Statistical Area 800 377.8 181
Springfield, MA Metropolitan Statistical Area 2,364 377.1 182
Springfield, MO Metropolitan Statistical Area 1,720 383.3 168
Springfield, OH Metropolitan Statistical Area 541 397.3 141
St. Cloud, MN Metropolitan Statistical Area 633 330.9 267
St. George, UT Metropolitan Statistical Area 461 311.9 298
St. Joseph, MO-KS Metropolitan Statistical Area 328 256.7 363
St. Louis, MO-IL Metropolitan Statistical Area 11,188 399.4 137
State College, PA Metropolitan Statistical Area 431 277.3 348
Staunton-Waynesboro, VA Metropolitan Statistical Area 397 332.1 264
Stockton-Lodi, CA Metropolitan Statistical Area 2,432 345.3 242
Sumter, SC Metropolitan Statistical Area 330 305.2 315
Syracuse, NYMetropolitan Statistical Area 2,595 392.0 150
Tallahassee, FL Metropolitan Statistical Area 1,638 438.8 72
Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 14,966 521.4 18
Terre Haute, IN Metropolitan Statistical Area 522 303.1 318

Complaints Per
100,000 Population
1
Rank
Texarkana, TX-AR Metropolitan Statistical Area 470 314.1 293
The Villages, FL Metropolitan Statistical Area 460 429.7 92
Toledo, OH Metropolitan Statistical Area 2,210 363.4 207
Topeka, KS Metropolitan Statistical Area 922 393.7 147
Torrington, CT Micropolitan Statistical Area 778 416.2 112
Traverse City, MI Micropolitan Statistical Area 466 318.4 287
Trenton, NJ Metropolitan Statistical Area 1,772 478.4 32
Tucson, AZ Metropolitan Statistical Area 4,574 459.0 46
Tullahoma-Manchester, TN Micropolitan Statistical Area 304 301.6 323
Tulsa, OK Metropolitan Statistical Area 3,507 364.7 204
Tupelo, MS Micropolitan Statistical Area 627 448.9 62
Tuscaloosa, AL Metropolitan Statistical Area 875 371.3 192
Twin Falls, ID Micropolitan Statistical Area 315 307.4 307
Tyler, TX Metropolitan Statistical Area 800 370.2 193
Urban Honolulu, HI Metropolitan Statistical Area 3,394 345.1 244
Utica-Rome, NYMetropolitan Statistical Area 1,015 340.9 251
Valdosta, GA Metropolitan Statistical Area 446 312.1 296
Vallejo-Fairfield, CA Metropolitan Statistical Area 1,964 462.3 43
Vineland-Bridgeton, NJ Metropolitan Statistical Area 491 312.1 296
Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 7,890 462.1 44
Visalia-Porterville, CA Metropolitan Statistical Area 1,064 234.3 372
Waco, TX Metropolitan Statistical Area 783 302.3 321
Warner Robins, GA Metropolitan Statistical Area 697 374.3 188
Washington-Arlington-Alexandria, DC-VA-MD-WVMetropolitan Statistical Area 35,864 602.8 8
Waterloo-Cedar Falls, IA Metropolitan Statistical Area 490 289.1 332
Watertown-Fort Drum, NYMetropolitan Statistical Area 461 385.8 165
Wausau, WI Metropolitan Statistical Area 463 341.9 250
Weirton-Steubenville, WV-OH Metropolitan Statistical Area 796 652.5 4
Wenatchee, WA Metropolitan Statistical Area 326 287.4 334
Wheeling, WV-OH Metropolitan Statistical Area 447 306.7 309
Whitewater-Elkhorn, WI Micropolitan Statistical Area 338 328.3 274
Wichita Falls, TX Metropolitan Statistical Area 568 375.7 185
Wichita, KS Metropolitan Statistical Area 2,025 317.7 290
Williamsport, PA Metropolitan Statistical Area 440 376.9 183
Wilmington, NC Metropolitan Statistical Area 1,046 389.4 156
Winchester, VA-WVMetropolitan Statistical Area 625 473.6 33
Winston-Salem, NC Metropolitan Statistical Area 2,369 364.0 205
Wooster, OH Micropolitan Statistical Area 414 359.8 218
Worcester, MA-CT Metropolitan Statistical Area 3,451 372.4 191
Yakima, WA Metropolitan Statistical Area 654 264.7 358
York-Hanover, PA Metropolitan Statistical Area 1,824 415.5 114
Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area 2,178 392.1 149
Yuba City, CA Metropolitan Statistical Area 511 302.9 320
Yuma, AZ Metropolitan Statistical Area 459 228.1 375

Complaints Per
100,000 Population
1
Rank
Abilene, TX Metropolitan Statistical Area 113 67.5 205
Akron, OH Metropolitan Statistical Area 562 79.6 128
Albany, GA Metropolitan Statistical Area 138 88.6 93
Albany, OR Metropolitan Statistical Area 112 94.3 73
Albany-Schenectady-Troy, NYMetropolitan Statistical Area 490 55.8 283
Albuquerque, NM Metropolitan Statistical Area 897 99.4 63
Alexandria, LA Metropolitan Statistical Area 112 72.4 170
Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area 554 67.0 207
Altoona, PA Metropolitan Statistical Area 61 48.3 329
Amarillo, TX Metropolitan Statistical Area 180 69.7 183
Anchorage, AK Metropolitan Statistical Area 317 80.0 125
Ann Arbor, MI Metropolitan Statistical Area 356 100.5 60
Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area 72 61.7 244
Appleton, WI Metropolitan Statistical Area 86 37.4 372
Asheville, NC Metropolitan Statistical Area 281 64.2 226
Athens-Clarke County, GA Metropolitan Statistical Area 120 60.6 250
Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 7,809 141.4 15
Atlantic City-Hammonton, NJ Metropolitan Statistical Area 239 86.6 98
Auburn-Opelika, AL Metropolitan Statistical Area 122 80.8 120
Augusta-Richmond County, GA-SC Metropolitan Statistical Area 473 81.5 118
Augusta-Waterville, ME Micropolitan Statistical Area 57 47.0 339
Austin-Round Rock, TX Metropolitan Statistical Area 1,771 94.0 74
Bakersfield, CA Metropolitan Statistical Area 888 102.8 55
Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 2,534 91.5 82
Bangor, ME Metropolitan Statistical Area 80 52.2 302
Barnstable Town, MA Metropolitan Statistical Area 169 78.6 131
Baton Rouge, LA Metropolitan Statistical Area 769 93.8 75
Battle Creek, MI Metropolitan Statistical Area 116 85.9 101
Bay City, MI Metropolitan Statistical Area 51 47.7 333
Beaumont-Port Arthur, TX Metropolitan Statistical Area 323 79.8 126
Beckley, WVMetropolitan Statistical Area 176 141.4 15
Bellingham, WA Metropolitan Statistical Area 188 91.1 84
Bend-Redmond, OR Metropolitan Statistical Area 134 80.7 121
Billings, MT Metropolitan Statistical Area 110 66.5 212
Binghamton, NYMetropolitan Statistical Area 98 39.6 359
Birmingham-Hoover, AL Metropolitan Statistical Area 842 73.8 162
Bismarck, ND Metropolitan Statistical Area 64 51.7 307
Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area 90 49.9 321
Bloomington, IL Metropolitan Statistical Area 85 44.5 347
Bloomington, IN Metropolitan Statistical Area 101 61.9 243
Bluefield, WV-VA Micropolitan Statistical Area 52 49.0 326
Boise City, ID Metropolitan Statistical Area 433 66.6 209
Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area 3,532 75.4 151
Boulder, CO Metropolitan Statistical Area 227 73.2 167
Bowling Green, KYMetropolitan Statistical Area 56 34.2 376
Bremerton-Silverdale, WA Metropolitan Statistical Area 287 113.0 36
Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area 904 96.2 70
Brownsville-Harlingen, TX Metropolitan Statistical Area 336 80.5 122
Appendix D2: Identity Theft Consumer Complaints
1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based
on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of
Management and Budget as of February 2013 and per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table GCT-
PEPANNRES-Geography-United States: Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2013 - United States -- Metropolitan and
Micropolitan Statistical Area; and for Puerto Rico).

Complaints Per
100,000 Population
1
Rank
Brunswick, GA Metropolitan Statistical Area 74 65.0 220
Buffalo-Cheektowaga-Niagara Falls, NYMetropolitan Statistical Area 618 54.5 292
Burlington, NC Metropolitan Statistical Area 111 71.9 173
Burlington-South Burlington, VT Metropolitan Statistical Area 161 75.0 154
California-Lexington Park, MD Metropolitan Statistical Area 104 94.9 72
Canton-Massillon, OH Metropolitan Statistical Area 270 66.9 208
Cape Coral-Fort Myers, FL Metropolitan Statistical Area 988 149.4 11
Carbondale-Marion, IL Metropolitan Statistical Area 73 57.6 271
Cedar Rapids, IA Metropolitan Statistical Area 150 57.2 273
Chambersburg-Waynesboro, PA Metropolitan Statistical Area 72 47.3 337
Champaign-Urbana, IL Metropolitan Statistical Area 125 53.2 297
Charleston, WVMetropolitan Statistical Area 130 57.8 268
Charleston-North Charleston, SC Metropolitan Statistical Area 640 89.9 90
Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 2,022 86.6 98
Charlottesville, VA Metropolitan Statistical Area 109 48.6 327
Chattanooga, TN-GA Metropolitan Statistical Area 352 65.0 220
Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 9,992 104.8 48
Chico, CA Metropolitan Statistical Area 212 95.5 71
Cincinnati, OH-KY-IN Metropolitan Statistical Area 1,469 68.7 196
Claremont-Lebanon, NH-VT Micropolitan Statistical Area 113 51.9 303
Clarksville, TN-KYMetropolitan Statistical Area 172 63.1 234
Cleveland, TN Metropolitan Statistical Area 71 59.9 256
Cleveland-Elyria, OH Metropolitan Statistical Area 2,155 104.4 50
Coeur d'Alene, ID Metropolitan Statistical Area 89 61.7 244
College Station-Bryan, TX Metropolitan Statistical Area 163 68.8 195
Colorado Springs, CO Metropolitan Statistical Area 660 97.3 67
Columbia, MO Metropolitan Statistical Area 103 60.3 252
Columbia, SC Metropolitan Statistical Area 619 78.0 137
Columbus, GA-AL Metropolitan Statistical Area 404 127.6 22
Columbus, OH Metropolitan Statistical Area 1,508 76.7 145
Concord, NH Micropolitan Statistical Area 85 57.9 267
Cookeville, TN Micropolitan Statistical Area 59 55.1 290
Corpus Christi, TX Metropolitan Statistical Area 373 84.3 107
Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 217 85.6 103
Cumberland, MD-WVMetropolitan Statistical Area 38 37.5 370
Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 8,158 119.8 27
Dalton, GA Metropolitan Statistical Area 68 47.8 332
Danville, VA Micropolitan Statistical Area 63 59.8 257
Daphne-Fairhope-Foley, AL Metropolitan Statistical Area 182 93.1 77
Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area 193 50.3 317
Dayton, OH Metropolitan Statistical Area 823 102.6 56
Decatur, AL Metropolitan Statistical Area 77 50.2 318
Decatur, IL Metropolitan Statistical Area 65 59.5 259
Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 769 128.0 21
Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 2,440 90.5 87
Des Moines-West Des Moines, IA Metropolitan Statistical Area 316 52.7 300
Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 6,522 151.9 10
Dothan, AL Metropolitan Statistical Area 167 113.1 35

Complaints Per
100,000 Population
1
Rank
Dover, DE Metropolitan Statistical Area 139 82.0 115
Duluth, MN-WI Metropolitan Statistical Area 156 55.7 284
Dunn, NC Micropolitan Statistical Area 75 60.0 254
Durham-Chapel Hill, NC Metropolitan Statistical Area 475 88.9 92
East Stroudsburg, PA Metropolitan Statistical Area 81 48.5 328
Eau Claire, WI Metropolitan Statistical Area 56 34.0 377
El Centro, CA Metropolitan Statistical Area 109 61.7 244
El Paso, TX Metropolitan Statistical Area 614 73.9 159
Elizabethtown-Fort Knox, KYMetropolitan Statistical Area 110 72.6 169
Elkhart-Goshen, IN Metropolitan Statistical Area 114 56.8 275
Erie, PA Metropolitan Statistical Area 163 58.2 265
Eugene, OR Metropolitan Statistical Area 290 81.4 119
Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area 91 67.7 204
Evansville, IN-KYMetropolitan Statistical Area 156 49.6 323
Fairbanks, AK Metropolitan Statistical Area 75 74.7 155
Fargo, ND-MN Metropolitan Statistical Area 86 38.5 364
Farmington, NM Metropolitan Statistical Area 47 37.2 374
Fayetteville, NC Metropolitan Statistical Area 334 88.5 94
Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area 251 51.0 311
Flagstaff, AZ Metropolitan Statistical Area 75 54.9 291
Flint, MI Metropolitan Statistical Area 482 116.0 31
Florence, SC Metropolitan Statistical Area 153 74.2 158
Florence-Muscle Shoals, AL Metropolitan Statistical Area 68 46.2 342
Fond du Lac, WI Metropolitan Statistical Area 40 39.3 360
Fort Collins, CO Metropolitan Statistical Area 206 65.2 218
Fort Smith, AR-OK Metropolitan Statistical Area 168 60.0 254
Fort Wayne, IN Metropolitan Statistical Area 326 76.9 142
Fresno, CA Metropolitan Statistical Area 1,121 117.3 30
Gadsden, AL Metropolitan Statistical Area 75 72.2 171
Gainesville, FL Metropolitan Statistical Area 312 115.4 32
Gainesville, GA Metropolitan Statistical Area 130 69.2 189
Gettysburg, PA Metropolitan Statistical Area 55 54.2 293
Glens Falls, NYMetropolitan Statistical Area 54 42.0 353
Goldsboro, NC Metropolitan Statistical Area 85 68.2 200
Grand Forks, ND-MN Metropolitan Statistical Area 32 31.8 379
Grand Junction, CO Metropolitan Statistical Area 76 51.5 309
Grand Rapids-Wyoming, MI Metropolitan Statistical Area 571 56.2 280
Greeley, CO Metropolitan Statistical Area 210 77.8 139
Green Bay, WI Metropolitan Statistical Area 147 47.1 338
Greensboro-High Point, NC Metropolitan Statistical Area 545 73.5 166
Greenville, NC Metropolitan Statistical Area 111 63.7 231
Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area 708 83.2 110
Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area 238 62.2 241
Hagerstown-Martinsburg, MD-WVMetropolitan Statistical Area 162 62.7 237
Hammond, LA Metropolitan Statistical Area 59 47.0 339
Hanford-Corcoran, CA Metropolitan Statistical Area 104 68.9 192
Harrisburg-Carlisle, PA Metropolitan Statistical Area 402 72.1 172
Harrisonburg, VA Metropolitan Statistical Area 49 37.9 368

Complaints Per
100,000 Population
1
Rank
Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area 1,003 82.5 112
Hattiesburg, MS Metropolitan Statistical Area 135 91.2 83
Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area 217 59.7 258
Hilo, HI Micropolitan Statistical Area 75 39.3 360
Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area 146 73.6 165
Holland, MI Micropolitan Statistical Area 48 42.7 351
Homosassa Springs, FL Metropolitan Statistical Area 124 89.0 91
Houma-Thibodaux, LA Metropolitan Statistical Area 119 56.7 276
Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 7,076 112.1 37
Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area 184 50.5 315
Huntsville, AL Metropolitan Statistical Area 322 73.9 159
Idaho Falls, ID Metropolitan Statistical Area 83 60.6 250
Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area 1,709 87.5 97
Iowa City, IA Metropolitan Statistical Area 80 49.6 323
Ithaca, NYMetropolitan Statistical Area 39 37.6 369
Jackson, MI Metropolitan Statistical Area 76 47.4 336
Jackson, MS Metropolitan Statistical Area 621 107.7 43
Jackson, TN Metropolitan Statistical Area 73 55.9 282
Jacksonville, FL Metropolitan Statistical Area 2,156 154.6 9
Jacksonville, NC Metropolitan Statistical Area 185 99.9 62
Jamestown-Dunkirk-Fredonia, NYMicropolitan Statistical Area 55 41.3 355
Janesville-Beloit, WI Metropolitan Statistical Area 91 56.6 277
Jefferson City, MO Metropolitan Statistical Area 98 65.1 219
Johnson City, TN Metropolitan Statistical Area 104 51.8 305
Johnstown, PA Metropolitan Statistical Area 81 57.7 270
Jonesboro, AR Metropolitan Statistical Area 126 100.3 61
Joplin, MO Metropolitan Statistical Area 80 45.7 343
Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area 60 37.4 372
Kalamazoo-Portage, MI Metropolitan Statistical Area 229 68.9 192
Kankakee, IL Metropolitan Statistical Area 70 62.4 240
Kansas City, MO-KS Metropolitan Statistical Area 1,606 78.2 136
Kennewick-Richland, WA Metropolitan Statistical Area 206 76.0 148
Killeen-Temple, TX Metropolitan Statistical Area 363 85.8 102
Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area 148 48.0 331
Kingston, NYMetropolitan Statistical Area 129 71.3 175
Knoxville, TN Metropolitan Statistical Area 545 63.9 228
La Crosse-Onalaska, WI-MN Metropolitan Statistical Area 60 44.3 348
Lafayette, LA Metropolitan Statistical Area 248 51.8 305
Lafayette-West Lafayette, IN Metropolitan Statistical Area 101 48.3 329
Lake Charles, LA Metropolitan Statistical Area 114 56.4 279
Lake Havasu City-Kingman, AZ Metropolitan Statistical Area 156 76.8 144
Lakeland-Winter Haven, FL Metropolitan Statistical Area 908 145.7 13
Lancaster, PA Metropolitan Statistical Area 268 50.6 314
Lansing-East Lansing, MI Metropolitan Statistical Area 366 78.3 133
Laredo, TX Metropolitan Statistical Area 282 107.4 44
Las Cruces, NM Metropolitan Statistical Area 148 69.3 188
Las Vegas-Henderson-Paradise, NVMetropolitan Statistical Area 2,068 102.0 57
Lawrence, KS Metropolitan Statistical Area 94 82.2 113

Complaints Per
100,000 Population
1
Rank
Lawton, OK Metropolitan Statistical Area 79 60.3 252
Lebanon, PA Metropolitan Statistical Area 85 62.7 237
Lewiston-Auburn, ME Metropolitan Statistical Area 45 41.8 354
Lexington-Fayette, KYMetropolitan Statistical Area 272 55.6 286
Lima, OH Metropolitan Statistical Area 81 76.9 142
Lincoln, NE Metropolitan Statistical Area 122 38.8 362
Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area 750 103.5 52
Logan, UT-ID Metropolitan Statistical Area 59 45.5 345
London, KYMicropolitan Statistical Area 59 46.4 341
Longview, TX Metropolitan Statistical Area 154 71.1 178
Longview, WA Metropolitan Statistical Area 124 121.7 25
Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 14,397 109.6 40
Louisville/Jefferson County, KY-IN Metropolitan Statistical Area 750 59.4 260
Lubbock, TX Metropolitan Statistical Area 193 64.1 227
Lumberton, NC Micropolitan Statistical Area 92 68.2 200
Lynchburg, VA Metropolitan Statistical Area 144 56.2 280
Macon, GA Metropolitan Statistical Area 212 91.7 81
Madera, CA Metropolitan Statistical Area 141 92.5 79
Madison, WI Metropolitan Statistical Area 384 61.2 249
Manchester-Nashua, NH Metropolitan Statistical Area 260 64.4 224
Mansfield, OH Metropolitan Statistical Area 90 73.9 159
McAllen-Edinburg-Mission, TX Metropolitan Statistical Area 602 73.8 162
Medford, OR Metropolitan Statistical Area 171 82.0 115
Memphis, TN-MS-AR Metropolitan Statistical Area 1,650 123.0 24
Merced, CA Metropolitan Statistical Area 216 82.1 114
Meridian, MS Micropolitan Statistical Area 69 64.5 223
Miami-Fort Lauderdale-West PalmBeach, FL Metropolitan Statistical Area 18,428 316.2 1
Michigan City-La Porte, IN Metropolitan Statistical Area 74 66.5 212
Midland, TX Metropolitan Statistical Area 107 68.2 200
Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 2,002 127.5 23
Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area 2,423 70.0 181
Missoula, MT Metropolitan Statistical Area 85 76.0 148
Mobile, AL Metropolitan Statistical Area 356 86.0 100
Modesto, CA Metropolitan Statistical Area 568 108.1 42
Monroe, LA Metropolitan Statistical Area 117 65.5 217
Monroe, MI Metropolitan Statistical Area 99 65.8 215
Montgomery, AL Metropolitan Statistical Area 425 113.8 34
Morgantown, WVMetropolitan Statistical Area 51 37.5 370
Morristown, TN Metropolitan Statistical Area 47 40.8 357
Mount Vernon-Anacortes, WA Metropolitan Statistical Area 140 117.8 29
Muncie, IN Metropolitan Statistical Area 74 63.0 236
Muskegon, MI Metropolitan Statistical Area 119 69.6 185
Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 234 57.8 268
Napa, CA Metropolitan Statistical Area 137 97.6 66
Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 586 172.5 5
Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area 1,377 78.3 133
New Bern, NC Metropolitan Statistical Area 71 55.6 286
New Haven-Milford, CT Metropolitan Statistical Area 759 88.0 95

Complaints Per
100,000 Population
1
Rank
New Orleans-Metairie, LA Metropolitan Statistical Area 1,058 85.3 104
New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area 18,047 90.5 87
Niles-Benton Harbor, MI Metropolitan Statistical Area 121 77.9 138
North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 817 111.5 39
Norwich-New London, CT Metropolitan Statistical Area 189 68.9 192
Ocala, FL Metropolitan Statistical Area 389 115.3 33
Odessa, TX Metropolitan Statistical Area 97 64.9 222
Ogden-Clearfield, UT Metropolitan Statistical Area 295 47.5 335
Ogdensburg-Massena, NYMicropolitan Statistical Area 49 43.8 349
Oklahoma City, OK Metropolitan Statistical Area 1,010 76.5 146
Olympia-Tumwater, WA Metropolitan Statistical Area 418 159.3 6
Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area 560 62.6 239
Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 3,124 137.8 17
Oshkosh-Neenah, WI Metropolitan Statistical Area 76 44.8 346
Ottawa-Peru, IL Micropolitan Statistical Area 62 40.8 357
Owensboro, KYMetropolitan Statistical Area 39 33.5 378
Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area 710 84.6 106
PalmBay-Melbourne-Titusville, FL Metropolitan Statistical Area 602 109.3 41
Panama City, FL Metropolitan Statistical Area 152 79.7 127
Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 489 104.7 49
Peoria, IL Metropolitan Statistical Area 226 59.1 263
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area 5,856 97.0 68
Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 4,584 104.2 51
Pittsburgh, PA Metropolitan Statistical Area 2,479 105.0 47
Pittsfield, MA Metropolitan Statistical Area 69 53.2 297
Port St. Lucie, FL Metropolitan Statistical Area 650 148.4 12
Portland-South Portland, ME Metropolitan Statistical Area 335 64.4 224
Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 3,685 159.2 7
Pottsville, PA Micropolitan Statistical Area 75 51.0 311
Prescott, AZ Metropolitan Statistical Area 170 79.0 129
Providence-Warwick, RI-MA Metropolitan Statistical Area 1,059 66.0 214
Provo-Orem, UT Metropolitan Statistical Area 238 42.3 352
Pueblo, CO Metropolitan Statistical Area 252 156.1 8
Punta Gorda, FL Metropolitan Statistical Area 170 103.2 53
Racine, WI Metropolitan Statistical Area 206 105.6 46
Raleigh, NC Metropolitan Statistical Area 953 78.5 132
Rapid City, SD Metropolitan Statistical Area 71 50.2 318
Reading, PA Metropolitan Statistical Area 311 75.2 153
Redding, CA Metropolitan Statistical Area 133 74.3 157
Reno, NVMetropolitan Statistical Area 445 101.7 58
Richmond, VA Metropolitan Statistical Area 939 75.4 151
Richmond-Berea, KYMicropolitan Statistical Area 30 29.3 380
Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 4,513 103.0 54
Roanoke, VA Metropolitan Statistical Area 119 38.2 367
Rochester, MN Metropolitan Statistical Area 141 66.6 209
Rochester, NYMetropolitan Statistical Area 631 58.2 265
Rockford, IL Metropolitan Statistical Area 235 68.2 200
Rocky Mount, NC Metropolitan Statistical Area 121 80.3 123

Complaints Per
100,000 Population
1
Rank
Roseburg, OR Micropolitan Statistical Area 59 55.2 288
Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 2,198 99.2 65
Saginaw, MI Metropolitan Statistical Area 163 82.9 111
Salem, OH Micropolitan Statistical Area 55 51.9 303
Salem, OR Metropolitan Statistical Area 567 141.6 14
Salinas, CA Metropolitan Statistical Area 296 69.0 191
Salisbury, MD-DE Metropolitan Statistical Area 229 59.4 260
Salt Lake City, UT Metropolitan Statistical Area 770 67.5 205
San Angelo, TX Metropolitan Statistical Area 51 43.8 349
San Antonio-New Braunfels, TX Metropolitan Statistical Area 2,128 93.4 76
San Diego-Carlsbad, CA Metropolitan Statistical Area 2,814 87.6 96
San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 5,060 112.0 38
San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area 1,628 84.8 105
San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area 197 71.3 175
Santa Cruz-Watsonville, CA Metropolitan Statistical Area 209 77.6 141
Santa Fe, NM Metropolitan Statistical Area 134 90.9 86
Santa Maria-Santa Barbara, CA Metropolitan Statistical Area 299 68.6 198
Santa Rosa, CA Metropolitan Statistical Area 361 72.9 168
Savannah, GA Metropolitan Statistical Area 337 92.1 80
Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area 310 55.2 288
Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 7,473 207.0 2
Sebastian-Vero Beach, FL Metropolitan Statistical Area 170 119.7 28
Sheboygan, WI Metropolitan Statistical Area 44 38.3 366
Sherman-Denison, TX Metropolitan Statistical Area 84 68.7 196
Show Low, AZ Micropolitan Statistical Area 58 54.0 294
Shreveport-Bossier City, LA Metropolitan Statistical Area 431 96.5 69
Sierra Vista-Douglas, AZ Metropolitan Statistical Area 90 69.5 186
SiouxCity, IA-NE-SD Metropolitan Statistical Area 90 53.3 296
SiouxFalls, SD Metropolitan Statistical Area 123 50.5 315
South Bend-Mishawaka, IN-MI Metropolitan Statistical Area 202 63.4 233
Spartanburg, SC Metropolitan Statistical Area 186 58.3 264
Spokane-Spokane Valley, WA Metropolitan Statistical Area 484 90.3 89
Springfield, IL Metropolitan Statistical Area 112 52.9 299
Springfield, MA Metropolitan Statistical Area 487 77.7 140
Springfield, MO Metropolitan Statistical Area 250 55.7 284
Springfield, OH Metropolitan Statistical Area 97 71.2 177
St. Cloud, MN Metropolitan Statistical Area 66 34.5 375
St. George, UT Metropolitan Statistical Area 74 50.1 320
St. Joseph, MO-KS Metropolitan Statistical Area 63 49.3 325
St. Louis, MO-IL Metropolitan Statistical Area 5,724 204.4 3
State College, PA Metropolitan Statistical Area 60 38.6 363
Staunton-Waynesboro, VA Metropolitan Statistical Area 46 38.5 364
Stockton-Lodi, CA Metropolitan Statistical Area 915 129.9 19
Sumter, SC Metropolitan Statistical Area 69 63.8 229
Syracuse, NYMetropolitan Statistical Area 315 47.6 334
Tallahassee, FL Metropolitan Statistical Area 706 189.1 4
Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 3,956 137.8 17
Terre Haute, IN Metropolitan Statistical Area 88 51.1 310

Complaints Per
100,000 Population
1
Rank
Texarkana, TX-AR Metropolitan Statistical Area 92 61.5 248
The Villages, FL Metropolitan Statistical Area 130 121.4 26
Toledo, OH Metropolitan Statistical Area 510 83.9 108
Topeka, KS Metropolitan Statistical Area 185 79.0 129
Torrington, CT Micropolitan Statistical Area 130 69.5 186
Traverse City, MI Micropolitan Statistical Area 73 49.9 321
Trenton, NJ Metropolitan Statistical Area 256 69.1 190
Tucson, AZ Metropolitan Statistical Area 990 99.3 64
Tullahoma-Manchester, TN Micropolitan Statistical Area 52 51.6 308
Tulsa, OK Metropolitan Statistical Area 802 83.4 109
Tupelo, MS Micropolitan Statistical Area 93 66.6 209
Tuscaloosa, AL Metropolitan Statistical Area 146 62.0 242
Twin Falls, ID Micropolitan Statistical Area 54 52.7 300
Tyler, TX Metropolitan Statistical Area 151 69.9 182
Urban Honolulu, HI Metropolitan Statistical Area 404 41.1 356
Utica-Rome, NYMetropolitan Statistical Area 136 45.7 343
Valdosta, GA Metropolitan Statistical Area 130 91.0 85
Vallejo-Fairfield, CA Metropolitan Statistical Area 549 129.2 20
Vineland-Bridgeton, NJ Metropolitan Statistical Area 113 71.8 174
Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 1,301 76.2 147
Visalia-Porterville, CA Metropolitan Statistical Area 323 71.1 178
Waco, TX Metropolitan Statistical Area 177 68.3 199
Warner Robins, GA Metropolitan Statistical Area 131 70.3 180
Washington-Arlington-Alexandria, DC-VA-MD-WVMetropolitan Statistical Area 6,021 101.2 59
Waterloo-Cedar Falls, IA Metropolitan Statistical Area 181 106.8 45
Watertown-Fort Drum, NYMetropolitan Statistical Area 61 51.0 311
Wausau, WI Metropolitan Statistical Area 89 65.7 216
Weirton-Steubenville, WV-OH Metropolitan Statistical Area 77 63.1 234
Wenatchee, WA Metropolitan Statistical Area 70 61.7 244
Wheeling, WV-OH Metropolitan Statistical Area 93 63.8 229
Whitewater-Elkhorn, WI Micropolitan Statistical Area 61 59.3 262
Wichita Falls, TX Metropolitan Statistical Area 96 63.5 232
Wichita, KS Metropolitan Statistical Area 474 74.4 156
Williamsport, PA Metropolitan Statistical Area 66 56.5 278
Wilmington, NC Metropolitan Statistical Area 153 57.0 274
Winchester, VA-WVMetropolitan Statistical Area 71 53.8 295
Winston-Salem, NC Metropolitan Statistical Area 531 81.6 117
Wooster, OH Micropolitan Statistical Area 66 57.4 272
Worcester, MA-CT Metropolitan Statistical Area 646 69.7 183
Yakima, WA Metropolitan Statistical Area 198 80.1 124
York-Hanover, PA Metropolitan Statistical Area 324 73.8 162
Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area 516 92.9 78
Yuba City, CA Metropolitan Statistical Area 132 78.3 133
Yuma, AZ Metropolitan Statistical Area 152 75.5 150

Federal Trade Commission | ftc.gov

Consumer Sentinel Network Report 2014

More Related Content

What's hot (20)

Similar to Consumer Sentinel Network Report 2014 (20)

More from - Mark - Fullbright (20)

Recently uploaded (20)

Consumer Sentinel Network Report 2014