Business Strategy Metrics Dashboard
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The document contains a business strategy metrics dashboard that tracks key performance indicators such as average days of receivables and payables, cash on hand, customer retention rates, new R&D ideas generated, CRM adoption rates, and average quality assurance scores on a monthly basis. It shows the company met most of its goals around increasing customer retention and CRM adoption rates as well as maintaining high quality standards over the course of the year.
Business Strategy Metrics Dashboard
- 1. Average Days of A/R & A/P Cash On Hand (start of month) Average Days of Receivables Average Days of Payables Available Cash 70 $45,000 60 $40,000 $35,000 50 $30,000 40 $25,000 30 $20,000 20 $15,000 $10,000 10 $5,000 0 $0 Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Customer Retention Rate New R&D Ideas 2013 Actual 2012 Actual 2013 Goal 2013 Actual 105% 5 90% 4 75% 3 60% 45% 2 30% 1 15% 0 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec CRM Adoption Rate Average QA Scores 2013 Actual 2013 Goal 2013 Actual 2013 Goal 120% 4.5 100% 4.0 3.5 80% 3.0 60% 2.5 2.0 40% 1.5 1.0 20% 0.5 0% 0.0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
- 2. Business Strategy Metrics Dashboard Business Strategy Metrics Q1 Q2 Q3 Q4 Average Receivables/Payables Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Average Days of Receivables 62 64 57 61 56 54 58 47 44 39 42 40 Average Days of Payables 32 37 31 29 39 42 42 46 49 55 60 62 Cash On Hand (start of month) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Available Cash $24,903 $25,173 $23,449 $29,405 $39,505 $12,045 $24,053 $26,793 $34,953 $29,495 $29,405 $31,004 Customer Retention Rate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2013 Actual 78.0% 77.0% 79.0% 80.0% 76.0% 84.0% 89.0% 92.0% 85.0% 83.0% 83.0% 79.0% 2013 Goal 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 2012 Actual 65.0% 68.0% 72.0% 61.0% 64.0% 76.0% 83.0% 79.0% 75.0% 64.0% 56.0% 83.0% New R&D Ideas (Voice of Customer) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2013 Actual 2 3 3 4 3 4 3 4 3 4 4 4 CRM Adoption Rate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2013 Actual 46.0% 49.0% 57.0% 65.0% 68.0% 68.0% 68.0% 72.0% 75.0% 85.0% 86.0% 87.0% 2013 Goal 50.0% 55.0% 60.0% 65.0% 70.0% 75.0% 75.0% 75.0% 80.0% 90.0% 99.0% 99.0% Average QA Score Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2013 Actual 3 3 3 4 4 4 4 3 4 4 3 4 2013 Goal 4 4 4 4 4 4 4 4 4 4 4 4