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MachineLearning
&
Ecommerce
byDavidJones-TechnicalDirector-ResolveDigital
Machine Learning in Ecommerce
Machinelearning&Ecommerce
better.together.
Machine Learning in Ecommerce
Machine Learning in Ecommerce
PredictiveAPIs
makeitfeellikeyouhaveyourown
teamofMLexperts
Personalised
recommendations
Abandonedcartemails
Customisedcontent
Leadscoring
Emailmarketing
Machine Learning in Ecommerce
BenefitsofMLinEcommerce
Morevisitorswithlongersessionduration
Improvedretention
Higherconversionrates
Largerordersize
Bottomline,morerevenue.
machinelearninginecommerce
deeplyenhancescustomerexperiences
CustomersexpectMLfeatures
Eveniftheydon’tknowwhatMLis
Machine Learning in Ecommerce
Realworldexample:
UnitedCellars
Goal:Increaserevenue
Solution:Productrecommendations
Implementation:PredictiveAPIs
16kproductviews
60korders
3kproductratings
79000rowsSmalldata
Anydatathatlinks
customerstoproducts
Optimisedatacollection
Initiallyhadnodataforloggedoutusers
PredictionIO
Opensourcemachinelearningserver
Ecommercetemplates
Usesestablishedimplementationofalgorithms
Evaluationmetrics
Productionready
Storefront<->ProcessingQueue<->PredictionIO
PAPIProductionTips
Monitorperformance
Cachewhererealtimeisnotneeded
Deriveddataislowrisk
Bricks&mortarretail
inspiresanecommerceexperiencewithML
Withwine
tastepreferencesarediverse
peopleusuallypreferredorwhite
A/BTESTwithGoogleAnalytics
Machine Learning in Ecommerce
FilterPredictionsAvoidanythingthatlessensrelevance
Don’tshowoutofstockproducts
A/BTestResults
45%longeraveragesession
22%increaseinconversionrate
37%increaseinaverageordersize
71%MoreRevenue
Wheretonext?
Predictivefeaturesinmorechannels
Introducenewpredictivefeatures
Conclusion
1
Smalldatacanbeenough
Qualityiskey
2
PredictiveAPIs
areawesome
3
MachineLearning
ishighlyeffectivewith
Ecommerce
BusinessLeaders
Startaproject
UsePredictiveAPIs
Thetimingisperfect
resolve.digital/papis
DavidJones,@d_jones

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Machine Learning in Ecommerce