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Social + Media
 What We Need Next


   Chris Heuer
   Founder, Social Media Club
   Creative Catalyst, AdHocnium
   Frustrated Drupal Customer
Hi, my name is Chris...
Hi, my name is Chris...
• I took computer programming classes at
  Miami-Dade Community College when I
  was 13 (on a TRS-80)
• My first game system was an Atari 2600
  (still have it)
• My first computer was a Mac SE
       I used to play with HyperCards

• I had my first experience as a Super User in
  1995 and it was oh so sweet...
The Internet became my career
The Internet became my career

  • Guru Communications, 1994
         I learned to build sites in BBEdit (still have the t-shirt)

  • Virtual Community Network,1995
  • Miami Ad School, 1996-1998
  • Chief, eBusiness, U.S. Mint, 1999
         I was a numismatist as a kid... and as an adult

  • InfoApps, 2000
  • Conversal, 2000
Being social became my way of life
Being social became my way of life

   • Insytes, 2004
   • 1st BarCamp, 2005
   • BrainJams, 2005
   • Social Media Club, 2006
          If you get it, share it

   • The Conversation Group, 2007
   • AdHocnium, 2008
essentially


       I am a geek.


       and apparently, I have
       always thought geeks
       were cool :)
interestingly
I designed and built an
enterprise CMS for Palm
between 2002 and 2005
but I am not just a
  geek entrepreneur
or a marketing wanker
I think holistically
so why am I here today?
I am also a frustrated
   Drupal Customer
  (or rather, a wannabe customer)
Social Media Club’s (and my)
  experience with Drupal...
More on this later,
 let’s talk about
 Social + Media
social media is not the thing,
as much as it is what we do with it,
           SHARING
      media, socializing it
    and connecting through it
it’s more art than science




  @davegray
Social Media, A Brief History
Social Media, A Brief History
• Cave Paintings
• Hieroglyphs
• Written Word
• Guttenberg
• Radio
• Television
• Mimeograph
• Web
• Weblogging
• Social Networking
point being,
all media is, or can be
      SOCIAL
the ‘democratization’ of
  communications technologies is
advancing at an ever increasing rate
         (just ask Ray Kurzweil)
this is good, and its also

challenging
(especially for early adopters)
So let’s think more critically
about what we have learned
 from Social Media so far
But first, let’s look back to dotcom era
But first, let’s look back to dotcom era



   •The Three C’s
     • Content
     • Commerce
     • Community
The framework for a social operating system




                                   4
The framework for a social operating system


   •The Four C’s
    • Context
    • Communications
    • Collaboration
    • Connections                  4
Success using this framework is values based
Success using this framework is values based

   • The Social Media Principles
    • Be Human
    • Be Aware
    • Be Honest
    • Be Respectful
    • Be a Participant
    • Be Open
    • Be courageous
What do you value?
a story about respect
point:
everyone has value
   to contribute
  (especially if they are different then you)
lets look beyond social media,

  lets look at the
BIGGER PITCTURE
Jeff Jarvis calls the modern era
“The Great Restructuring”

  http://www.buzzmachine.com/2009/03/07/the-great-restructuring/
the perfect storm




http://www.socialmediaclub.org/2009/06/04/toby-moores-on-the-perfect-storm-for-change/
the perfect storm




http://www.socialmediaclub.org/2009/06/04/toby-moores-on-the-perfect-storm-for-change/
we are finally realizing that
all organizations are made of people
    and all organizations are social


http://www.chrisheuer.com/2008/06/10/towards-a-more-social-organization/
“what makes these times
                    interesting
              is that all companies
             are media companies”
                  - Tom Foremski, Silicon Valley Watcher




http://www.siliconvalleywatcher.com/mt/archives/2007/08/we_live_in_a_ma.php
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
All modern organizations
  are media companies
Will it Blend’s Marketing
Department is Profitable
this is the real opportunity for Drupal
   to serve, at its core, the common
      need of all organizations to
      behave as media companies
in times of disruptive change

 many people
 get (or feel) hurt
FUD
Fear Uncertainty Doubt
social media (and drupal) is changing
the way we relate to each other, the
  organizations we serve and the
     organizations that serve us
truth is
we can no longer afford
 to look at the world as
Us vs. Them
the thing is,
 this is what we were taught,
this is what we found as true.
we must transcend this
which brings me back to my
 love/hate relationship
       with Drupal
a problem of perception
a problem of perception
  (I asked twitter and they confirmed it)
What is Drupal?
What is Drupal?

• gilliatt@chrisheuer I suspect that the "general
  public" response to that question would be a blank
  stare.
What is Drupal?

• gilliatt@chrisheuer I suspect that the "general
  public" response to that question would be a blank
  stare.
• lisapadilla@chrisheuer drupal is the content
  management system we've been promised since web
  1.0 and earlier
What is Drupal?

• gilliatt@chrisheuer I suspect that the "general
  public" response to that question would be a blank
  stare.
• lisapadilla@chrisheuer drupal is the content
  management system we've been promised since web
  1.0 and earlier
• ScottGentzen@chrisheuer I'd always assumed that
  Drupal was a linux distribution.
What is Drupal?

• gilliatt@chrisheuer I suspect that the "general
  public" response to that question would be a blank
  stare.
• lisapadilla@chrisheuer drupal is the content
  management system we've been promised since web
  1.0 and earlier
• ScottGentzen@chrisheuer I'd always assumed that
  Drupal was a linux distribution.
• obilon@chrisheuer It's a city in Southeast Asia. A
  capital of some country. Am I right? ;)
What is Drupal?
What is Drupal?

• sherisaid@chrisheuer drupal is sort of like Joomla and
  then again totally not.
What is Drupal?

• sherisaid@chrisheuer drupal is sort of like Joomla and
  then again totally not.
• socialmediabham@chrisheuer Drupal is that thing
  "that" guy talks about when we start to talk about
  WordPress as a CMS...
What is Drupal?

• sherisaid@chrisheuer drupal is sort of like Joomla and
  then again totally not.
• socialmediabham@chrisheuer Drupal is that thing
  "that" guy talks about when we start to talk about
  WordPress as a CMS...
• michaelpearsun@chrisheuer It is a CMS. Like WP
  only more robust. This can also mean complicated. Has
  a loyal user group. Terrible internal search. Blue.
What is Drupal?

• sherisaid@chrisheuer drupal is sort of like Joomla and
  then again totally not.
• socialmediabham@chrisheuer Drupal is that thing
  "that" guy talks about when we start to talk about
  WordPress as a CMS...
• michaelpearsun@chrisheuer It is a CMS. Like WP
  only more robust. This can also mean complicated. Has
  a loyal user group. Terrible internal search. Blue.
• jeremywright@chrisheuer It's a platform where it's
  harder to build simple things, but easier to build
  complex things. IF you know what you're doing.
What is Drupal?
What is Drupal?
• TWalk@chrisheuer Drupal = an innovative framework
  for building Web sites.
What is Drupal?
• TWalk@chrisheuer Drupal = an innovative framework
  for building Web sites.
• sborsch@chrisheuer Drupal today is a "content
  management platform for geeks" striving to become a
  "social publishing platform for power users"
What is Drupal?
• TWalk@chrisheuer Drupal = an innovative framework
  for building Web sites.
• sborsch@chrisheuer Drupal today is a "content
  management platform for geeks" striving to become a
  "social publishing platform for power users"
• bryanhouse@chrisheuer #drupal is a social publishing
  platform to build websites that unite content and
  community
What is Drupal?
• TWalk@chrisheuer Drupal = an innovative framework
  for building Web sites.
• sborsch@chrisheuer Drupal today is a "content
  management platform for geeks" striving to become a
  "social publishing platform for power users"
• bryanhouse@chrisheuer #drupal is a social publishing
  platform to build websites that unite content and
  community
• nikan@chrisheuer an application framework packaged as
  a CMS
What is Drupal?
• TWalk@chrisheuer Drupal = an innovative framework
  for building Web sites.
• sborsch@chrisheuer Drupal today is a "content
  management platform for geeks" striving to become a
  "social publishing platform for power users"
• bryanhouse@chrisheuer #drupal is a social publishing
  platform to build websites that unite content and
  community
• nikan@chrisheuer an application framework packaged as
  a CMS
• fucktwtr@chrisheuer Drupal is like Lego for building
  Web 2.0 sites -just plug together modules and, viola! And
  because it's open source, it's free!
Dries talked of moving beyond a
framework and becoming a product.
  I don’t think that goes far enough.
Drupal needs to be an
     easy to use
    easy to scale
    easy to love

  SOLUTION
You are here.




http://businessconfessions.blogspot.com/2007_06_01_archive.html
where do you want to go?
are you going to take the leap?
                or
are you going to fall off the cliff?
The Drupal community needs to
        grow up
it feels as if
this this is puberty
  all over again
the social media community
 and the Drupal community
   share some problems
     and growing pains
With success, we deal with...
With success, we deal with...


 • With newfound popularity, comes pains of
   change
 • New, clueless, and self proclaimed “experts”
   are hurting us, causing harm
 • There is a more diverse group of ‘users’
   making it harder to be ‘user-centric’ in
   thinking about the industry
we stand at the crossroads
which is why we must ask
more powerful questions,
    look in the mirror
and answer them honestly
it really does take a village
look after the
  WHOLE
of the community
think
   holistically
about user experience
     and needs
Drupalcon2009 Heuer3
most importantly,
ask more powerful questions
           like...
W.W.S.D.
W.W.S.D.
(What Would Steve Do?)
W.W.L.D.
W.W.L.D.
(What Would Linus Do?)
W.W.L.D.
seriously, ask him
but most importantly
W.W.D.D.
W.W.D.D.
(What Will Drupal Do?)
What it is...
is up to you.
so let’s talk

   @ChrisHeuer
chris@adhocnium.com

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Drupalcon2009 Heuer3

  • 1. Social + Media What We Need Next Chris Heuer Founder, Social Media Club Creative Catalyst, AdHocnium Frustrated Drupal Customer
  • 2. Hi, my name is Chris...
  • 3. Hi, my name is Chris... • I took computer programming classes at Miami-Dade Community College when I was 13 (on a TRS-80) • My first game system was an Atari 2600 (still have it) • My first computer was a Mac SE I used to play with HyperCards • I had my first experience as a Super User in 1995 and it was oh so sweet...
  • 5. The Internet became my career • Guru Communications, 1994 I learned to build sites in BBEdit (still have the t-shirt) • Virtual Community Network,1995 • Miami Ad School, 1996-1998 • Chief, eBusiness, U.S. Mint, 1999 I was a numismatist as a kid... and as an adult • InfoApps, 2000 • Conversal, 2000
  • 6. Being social became my way of life
  • 7. Being social became my way of life • Insytes, 2004 • 1st BarCamp, 2005 • BrainJams, 2005 • Social Media Club, 2006 If you get it, share it • The Conversation Group, 2007 • AdHocnium, 2008
  • 8. essentially I am a geek. and apparently, I have always thought geeks were cool :)
  • 10. I designed and built an enterprise CMS for Palm between 2002 and 2005
  • 11. but I am not just a geek entrepreneur or a marketing wanker
  • 13. so why am I here today?
  • 14. I am also a frustrated Drupal Customer (or rather, a wannabe customer)
  • 15. Social Media Club’s (and my) experience with Drupal...
  • 16. More on this later, let’s talk about Social + Media
  • 17. social media is not the thing, as much as it is what we do with it, SHARING media, socializing it and connecting through it
  • 18. it’s more art than science @davegray
  • 19. Social Media, A Brief History
  • 20. Social Media, A Brief History • Cave Paintings • Hieroglyphs • Written Word • Guttenberg • Radio • Television • Mimeograph • Web • Weblogging • Social Networking
  • 21. point being, all media is, or can be SOCIAL
  • 22. the ‘democratization’ of communications technologies is advancing at an ever increasing rate (just ask Ray Kurzweil)
  • 23. this is good, and its also challenging (especially for early adopters)
  • 24. So let’s think more critically about what we have learned from Social Media so far
  • 25. But first, let’s look back to dotcom era
  • 26. But first, let’s look back to dotcom era •The Three C’s • Content • Commerce • Community
  • 27. The framework for a social operating system 4
  • 28. The framework for a social operating system •The Four C’s • Context • Communications • Collaboration • Connections 4
  • 29. Success using this framework is values based
  • 30. Success using this framework is values based • The Social Media Principles • Be Human • Be Aware • Be Honest • Be Respectful • Be a Participant • Be Open • Be courageous
  • 31. What do you value?
  • 32. a story about respect
  • 33. point: everyone has value to contribute (especially if they are different then you)
  • 34. lets look beyond social media, lets look at the BIGGER PITCTURE
  • 35. Jeff Jarvis calls the modern era “The Great Restructuring” http://www.buzzmachine.com/2009/03/07/the-great-restructuring/
  • 38. we are finally realizing that all organizations are made of people and all organizations are social http://www.chrisheuer.com/2008/06/10/towards-a-more-social-organization/
  • 39. “what makes these times interesting is that all companies are media companies” - Tom Foremski, Silicon Valley Watcher http://www.siliconvalleywatcher.com/mt/archives/2007/08/we_live_in_a_ma.php
  • 40. All modern organizations are media companies
  • 41. All modern organizations are media companies
  • 42. All modern organizations are media companies
  • 43. All modern organizations are media companies
  • 44. All modern organizations are media companies
  • 45. All modern organizations are media companies
  • 46. All modern organizations are media companies
  • 47. All modern organizations are media companies
  • 48. All modern organizations are media companies
  • 49. Will it Blend’s Marketing Department is Profitable
  • 50. this is the real opportunity for Drupal to serve, at its core, the common need of all organizations to behave as media companies
  • 51. in times of disruptive change many people get (or feel) hurt
  • 53. social media (and drupal) is changing the way we relate to each other, the organizations we serve and the organizations that serve us
  • 54. truth is we can no longer afford to look at the world as
  • 56. the thing is, this is what we were taught, this is what we found as true.
  • 58. which brings me back to my love/hate relationship with Drupal
  • 59. a problem of perception
  • 60. a problem of perception (I asked twitter and they confirmed it)
  • 62. What is Drupal? • gilliatt@chrisheuer I suspect that the "general public" response to that question would be a blank stare.
  • 63. What is Drupal? • gilliatt@chrisheuer I suspect that the "general public" response to that question would be a blank stare. • lisapadilla@chrisheuer drupal is the content management system we've been promised since web 1.0 and earlier
  • 64. What is Drupal? • gilliatt@chrisheuer I suspect that the "general public" response to that question would be a blank stare. • lisapadilla@chrisheuer drupal is the content management system we've been promised since web 1.0 and earlier • ScottGentzen@chrisheuer I'd always assumed that Drupal was a linux distribution.
  • 65. What is Drupal? • gilliatt@chrisheuer I suspect that the "general public" response to that question would be a blank stare. • lisapadilla@chrisheuer drupal is the content management system we've been promised since web 1.0 and earlier • ScottGentzen@chrisheuer I'd always assumed that Drupal was a linux distribution. • obilon@chrisheuer It's a city in Southeast Asia. A capital of some country. Am I right? ;)
  • 67. What is Drupal? • sherisaid@chrisheuer drupal is sort of like Joomla and then again totally not.
  • 68. What is Drupal? • sherisaid@chrisheuer drupal is sort of like Joomla and then again totally not. • socialmediabham@chrisheuer Drupal is that thing "that" guy talks about when we start to talk about WordPress as a CMS...
  • 69. What is Drupal? • sherisaid@chrisheuer drupal is sort of like Joomla and then again totally not. • socialmediabham@chrisheuer Drupal is that thing "that" guy talks about when we start to talk about WordPress as a CMS... • michaelpearsun@chrisheuer It is a CMS. Like WP only more robust. This can also mean complicated. Has a loyal user group. Terrible internal search. Blue.
  • 70. What is Drupal? • sherisaid@chrisheuer drupal is sort of like Joomla and then again totally not. • socialmediabham@chrisheuer Drupal is that thing "that" guy talks about when we start to talk about WordPress as a CMS... • michaelpearsun@chrisheuer It is a CMS. Like WP only more robust. This can also mean complicated. Has a loyal user group. Terrible internal search. Blue. • jeremywright@chrisheuer It's a platform where it's harder to build simple things, but easier to build complex things. IF you know what you're doing.
  • 72. What is Drupal? • TWalk@chrisheuer Drupal = an innovative framework for building Web sites.
  • 73. What is Drupal? • TWalk@chrisheuer Drupal = an innovative framework for building Web sites. • sborsch@chrisheuer Drupal today is a "content management platform for geeks" striving to become a "social publishing platform for power users"
  • 74. What is Drupal? • TWalk@chrisheuer Drupal = an innovative framework for building Web sites. • sborsch@chrisheuer Drupal today is a "content management platform for geeks" striving to become a "social publishing platform for power users" • bryanhouse@chrisheuer #drupal is a social publishing platform to build websites that unite content and community
  • 75. What is Drupal? • TWalk@chrisheuer Drupal = an innovative framework for building Web sites. • sborsch@chrisheuer Drupal today is a "content management platform for geeks" striving to become a "social publishing platform for power users" • bryanhouse@chrisheuer #drupal is a social publishing platform to build websites that unite content and community • nikan@chrisheuer an application framework packaged as a CMS
  • 76. What is Drupal? • TWalk@chrisheuer Drupal = an innovative framework for building Web sites. • sborsch@chrisheuer Drupal today is a "content management platform for geeks" striving to become a "social publishing platform for power users" • bryanhouse@chrisheuer #drupal is a social publishing platform to build websites that unite content and community • nikan@chrisheuer an application framework packaged as a CMS • fucktwtr@chrisheuer Drupal is like Lego for building Web 2.0 sites -just plug together modules and, viola! And because it's open source, it's free!
  • 77. Dries talked of moving beyond a framework and becoming a product. I don’t think that goes far enough.
  • 78. Drupal needs to be an easy to use easy to scale easy to love SOLUTION
  • 80. where do you want to go?
  • 81. are you going to take the leap? or are you going to fall off the cliff?
  • 82. The Drupal community needs to grow up
  • 83. it feels as if this this is puberty all over again
  • 84. the social media community and the Drupal community share some problems and growing pains
  • 85. With success, we deal with...
  • 86. With success, we deal with... • With newfound popularity, comes pains of change • New, clueless, and self proclaimed “experts” are hurting us, causing harm • There is a more diverse group of ‘users’ making it harder to be ‘user-centric’ in thinking about the industry
  • 87. we stand at the crossroads
  • 88. which is why we must ask more powerful questions, look in the mirror and answer them honestly
  • 89. it really does take a village
  • 90. look after the WHOLE of the community
  • 91. think holistically about user experience and needs
  • 93. most importantly, ask more powerful questions like...
  • 102. What it is... is up to you.
  • 103. so let’s talk @ChrisHeuer chris@adhocnium.com