1. With a USB keyboard, youll be able to enter commands as soon as.docx
- 1. 1. With a USB keyboard, you'll be able to enter commands as soon as A. the power switch is turned to ON. B. the Windows OS loads the USB driver. C. the Windows logo screen displays on the monitor. D. a single beep tone is heard. 2. The best place to store a heavy object such as a display monitor is on A. a shelf about six inches above the floor. B. a shelf about five feet above the floor. C. a shelf about waist height. D. the floor. 3. You turn on your PC and it begins to power up but fails to reach the point where your operating system screen is displayed. Which of the following tools might help you to troubleshoot the problem? A. Multimeter B. Diagnostic software C. RS-232 minitester D. POST diagnostic card 4. Complete this sentence with the most accurate statement: "Magnetized tools in PC repair A. help keep your toolbox organized." B. facilitate the process of starting screws and fasteners." C. make it easier to retrieve small parts that fall into the body of the computer." D. should never be used." 5. You can reboot a PC from a floppy disk drive using A. a virtual RAM drive. B. a specially formatted Windows Start Up diskette. C. any hard shell diskette with a sliding cover. D. a blank IBM high density diskette. 6. To make a warranty claim on a defective PC, which of the following pieces of information is not required?
- 2. A. Model B. Original invoice C. Sales person's ID number D. Serial number 7. You've just completed setting up your system and turned the power on. As the system begins to boot up, it suddenly stops and displays a message indicating that it can't detect a component. What should you do next? A. Check that all cables between the system unit and components are securely attached. B. Call an electrician. C. Look inside the system unit for loose or broken wires. D. Ship the system back to the manufacturer with a written description of the problem. 8. Which of the following PCs should you use to practice making repairs? A. A Pentium 233 with Windows XP installed B. A Pentium III in good condition with Windows 98 installed C. Your own personal PC D. A 486 in good condition with Windows 9.x installed 9. Which of the following tools has three wire claws that can be extended to pick up and hold parts? A. Parts retriever B. Hemostatic forceps C. Long-nosed pliers D. Ratchet driver 10. What type of computer retailer can usually offer lower prices because they don't have the overhead of storefronts and warehouses? A. Electronics stores B. Computer superstores C. Mail-order vendors D. Computer dealers 11. What component in the PC poses the greatest danger to you from electrical shock?
- 3. A. Hard drive B. Power supply C. System board D. Peripheral device port connector 12. What multifunctional item should be in every PC repair tool kit? A. Circuit boards B. Rear vent C. Floppy drive D. Paper clip 13. Control and security of PCs, parts, and components in your work area is best achieved by A. maintaining a complete and accurate log. B. good physical organization. C. keeping PCs and components in separate areas. D. engraving all items with your social security number. 14. An antistatic wrist strap is A. worn on the dominant hand. B. essential in protecting you from electrical shock. C. needed only when working on monitors. D. used to prevent damage to sensitive electrical components. 15. If an error message is displayed on your monitor during operation of your PC, what should you do first in an attempt to resolve the problem? A. Check the manufacturer's Web site. B. Check your system documentation. C. Seek professional assistance. D. Try changing system settings you think may be related to the problem. 16. Two PC repair technicians are discussing tools. Technician A says that it's best to buy multiple sets of less expensive tools in case you lose them. Technician B says that a common slotted screwdriver should be used for a Phillips-head screw if a Phillips-head screwdriver isn't available. Which of the following statements is correct?
- 4. A. Neither B. Only Technician A C. Both D. Only Technician B 17. Which of the following is not a cause of a start-up or boot failure on your PC? A. Monitor resolution set improperly B. Loose cable C. Power supply failure D. Missing or damaged initialization files 18. New Technology File System or NTFS is the A. method used by DOS to store basic file commands. B. replacement to the Original Technology File System or OTFS. C. Windows standard for desktop file and folder arrangements. D. file system that the Windows NT operating system uses for storing and retrieving files on a hard disk. End of exam 19. What is the minimum amount of RAM needed to run Windows XP? A. 1.5 gigabytes B. 64 megabytes C. 46 K D. 32 K 20. Currently, the preferred method for addressing a defective part is to A. replace the part with a new part. B. degauss all ports. C. troubleshoot to motherboard level. D. send the part to the manufacturer for advanced diagnostics. 1. In today's PC environment, you're most likely to find floppy drives on A. legacy or older computers. B. stand alone networked terminals. C. smartphones. D. Kindles and IPADs.
- 5. 2. Which of the following tasks is not performed by the operating system (OS) of a PC? A. Formats graphics for Web sites B. Manages memory C. Controls input and output devices D. Prioritizes system requests 3. In Windows 7/Vista, the information that establishes basic settings such as the location of the operating system and other key startup parameters is located in the A. Boot Manager (BOOTMGR) file. B. Boot Configuration Database (BCD). C. Partition Boot Record (PBR). D. Boot Initialization (BOOT.INI) file. 4. Utilities software and word processing software are both examples of which of the following? A. Printer software B. Desktop publishing software C. Network software D. Application software 5. What does BIOS stand for? A. Basic integrated operating system B. Basic input/output system C. Binary instruction override system D. Backup information only system 6. What does NIC stand for? A. Network information configuration B. Network interface cache C. Network information card D. Network interface card 7. Which of the following best describes the ink-jet printer? A. Similar in operation to a dot matrix printer and offers both high quality and affordability B. Similar in operation to electric or manual typewriters C. Works the same as a laser printer but uses light-emitting diodes D. Uses expensive, heat-sensitive paper, is inflexible, and
- 6. yields a low-quality output 8. The XP boot process was speeded up by which technological innovation? A. By running boot functions in parallel B. By locating the BOOT.INI file in its own directory C. Hardware designed to use higher voltage while running boot routines D. Microsoft mandated use of dedicated video RAM 9. Which of the following would be the best Internet connection for a person living in a isolated area? A. DSL B. Fiber Optic C. Satellite D. Cable modem 10. Power supplies in modern computers supply _______ volts. A. 3.3, 6, and 12 B. 3.3, 5, and 12 C. 3.3, 5, and 6 D. 5, 6, and 12 11. An Internet Service Provider is a company that A. diagnoses problems with your computer automatically. B. requires proprietary software available only to paying customers. C. keeps an inventory of all files on your hard drive. D. acts as a utility to connect users to the Internet. 12. You should avoid trying to repair a CRT (Cathode Ray Tube) monitor because A. you'll void the warranty. B. high voltages remain in the CRT and can deliver dangerous shocks. C. the attached PC contains encrypted coding that will be lost. D. wiring to the PC might short out. 13. Which one of these devices is considered an input device? A. Monitor B. Scanner C. Printer
- 7. D. Plotter 14. What type of mouse is becoming the most preferred? A. Roller ball B. Optical C. Mechanical D. Wheeled 15. Two PC repair technicians are discussing the electrical system of a PC. Technician A says that the power supply provides electricity to all the devices in a PC. Technician B says that the power supply supplies 3.3, 5, and 12 volts of AC power. Which technician is correct? A. Only Technician A B. Neither C. Only Technician B D. Both 16. Which piece of hardware is the computer's main secondary storage device? A. Memory address B. Scanner C. Monitor D. Hard drive 17. What operating system uses Fastboot? A. Windows 7 B. Vista C. Windows XP D. Unix 18. All data must be copied into _______ before the CPU can read them. A. cache B. ROM C. BIOS D. RAM 19. _______ allow the CPU to communicate with external devices or a network. A. Front ports
- 8. B. Alternative slots C. Expansion cards D. Portable wires End of exam 20. The wireless mouse works by A. Bluetooth connectivity to the CPU. B. special purpose software running on an integrated circuit in the mouse case. C. transmission to an antenna installed within 30 feet of the computer. D. transmission to a receiver mounted Student ID: 22132298 Exam: 027066RR - Preparing for Your Career as a PC Technician When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you hit Submit Exam. If you need to exit before completing the exam, click Cancel Exam. Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer. 1. Observation is a good skill to develop that enhances your ability to A. articulate. B. show patience. C. paraphrase. D. listen effectively. 2. While working at a customer's site, you realize that the customer could increase productivity by connecting selected PCs to a network. Mentioning this fact to the customer shows your A. respect for the customer. B. technical ability. C. pledge to stand behind your work.
- 9. D. dependability. 3. In order to have parts immediately available for replacement while keeping costs in line, a PC technician should keep a/an A. large inventory of all parts likely to fail. B. open account with a parts supplier. C. supply of salvaged computers. D. swap shelf of parts. 4. After installing a new part in a customer's PC, your charge for the part should be no more than the A. retail price plus a reasonable markup. B. wholesale price you paid for the part. C. retail price of the part. D. wholesale price plus taxes and shipping. 5. You've just completed a service call. Before leaving the customer's site, you should A. use this opportunity to sell the customer additional hardware or software. B. ask the customer for leads to help expand your business. C. remove unnecessary files from the customer's hard drive as a courtesy. D. wait until you're sure that everything works properly. 6. A self-employed technician might enter into a service contract at a discounted hourly rate in order to A. have the opportunity to practice skills. B. use up an inventory of parts. C. lock in a guarantee of work. D. build customer loyalty. 7. What name is used to describe the illegal action of a dealer who installs unlicensed software on a computer that he offers for sale? A. Hard-disk loading B. Program processing C. False recovery D. Unlawful origination 8. A+ certification is sponsored by
- 10. A. COMDEX. B. PC Technicians Alliance. C. CompTIA. D. Software Information Industry Association. 9. Two PC repair students are discussing the items that would be found on a swap shelf. Student A says that a USB cable should be on the shelf. Student B says that a few common software programs should be on the shelf. Which of the following statements is correct? A. Only Student A B. Neither C. Only Student B D. Both 10. Under which of the following methods of charging would you probably work for less than your normal rate? A. Cost plus premium B. Flat fee C. Service contract D. Hourly rate 11. A customer wants you to build a customized computer for him. After you've obtained the parts, where's the best place to assemble the computer? A. At your repair shop B. At a computer-building seminar C. At any convenient location at the customer's site D. At the particular desk or spot where the computer will be used 12. After you've installed a computer at a client's business, what should you do with the service documentation? A. Take it back to your repair shop for reference. B. Give it to the employee who will use the computer. C. Store it with the shipping carton. D. Organize it and store it in an accessible place at the customer's site.
- 11. 13. Which of the following is not a relevant piece of information to collect when troubleshooting a computer problem? A. Recent hardware or software changes B. Number of users on the system C. Determining whether the problem can be replicated D. Date when computer was delivered 14. When setting your billing rates for your work with clients, which of these is not a consideration? A. The profitability of your clients B. Your rent, taxes and utility costs C. The economy of your service area D. Travel expenses to and from client sites 15. Which of the following traits is directly associated with your predisposition or mind-set? A. Respect B. Productivity C. Attitude D. Trust 16. One of the parts in a customer's PC fails just a few weeks after you installed it. What should you do to demonstrate that you stand behind your work? A. Bring in another technician to confirm that the part failed and was not damaged by the customer. B. Replace the part immediately and pursue a warranty claim with the manufacturer. C. Give the customer the address and phone number of the parts manufacturer. D. Give the parts manufacturer the customer address and phone number and serial number of the failed part. 17. Admitting to a customer that you need technical assistance to solve a problem will help you maintain your A. functional appearance. B. certification. C. dependability.
- 12. D. credibility. 18. What is a result of being a certified PC technician? A. Your parts and supplies are discounted. B. You're authorized to build customized computers. C. Your customers will consider you a professional. D. Your work is guaranteed. End of exam 19. A program written to solve problems by applying existing knowledge stored in a database is known as a/an _______ system. A. expert B. inline C. call-tracking D. diagnostic 20. When users purchase a software program, they A. own the program. B. may give a copy to a colleague. C. have a license to use the software. D. can modify the program code.