Halden Zimmermann: Continuous Improvement as a Tool Part 1
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This document provides an overview of continuous improvement (CI), which is a tool for creating standard work processes, achieving operational excellence, better serving customers, and increasing competitiveness. CI focuses on customers, empowers employees, provides tools and resources, helps prioritize opportunities, finds solutions based on root causes, builds sustainable results, uses a structured process, and allows leveraging successes across an organization. The guide details the vision for CI and defines key terms to help speed improvement and measure progress.
Halden Zimmermann: Continuous Improvement as a Tool Part 1
- 1. This Reference Guide explains the common language of Continuous Improvement (CI), a tool for creating standard work, achieving operational excellence, serving our customers better and becoming more competitive. CI creates a system for operational excellence because it: • Focuses on our customers • Empowers our employees • Provides tools and resources • Helps prioritize opportunities • Finds solutions based on root causes • Builds sustainable results • Uses a structured and disciplined process • Offers the ability to leverage success across the organization and accelerate improvement This CI Reference Guide details the vision companies that want to be successful. It defines key CI terms and explains tools that speed the improvement process and help measure needs as well as progress. Use it to focus department resources in ways that elate customers, streamline processes and improve performance. If you can make CI a way of life and help those who work with you do the same, you can unleash the power of the process. The rewards are a delighted customer, reduced waste, fewer variations in our processes and a sense of pride in a job well done.