AIA Present iPOS tablet toolkit at Transform 2015 Conference
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IPOS (Interactive Point of Sale) revolutionizes the customer experience by offering a paperless, interactive sales process using a tablet app that operates offline. It enables advisors to conduct rapid transactions with biometric signatures, enhancing productivity and customer engagement. IPOS has received multiple industry awards for innovation and has been successfully launched in various countries since 2012.
AIA Present iPOS tablet toolkit at Transform 2015 Conference
- 1. iPoS interactive Point of Sale
- 2. iPoS changes the entire customer experience
- 3. iPoS – an industry-leading game changer Native App on a tablet Interactive, intuitive Independence from internet Fast and uninterrupted service Lightweight device A new customer experience Guides through a natural sales conversation Easy to use, easy adoption by advisors Functional complete Completely paperless sale From presentation kits to electronic signature Enables Straight Through Processing
- 4. iPoS: one-visit paperless sale Sales kits Financial Needs Analysis Product quotation Appli- cation Biometric signature Attach, pay Submit
- 5. iPoS: one-visit paperless sale Sales kits Financial Needs Analysis Product quotation Appli- cation Biometric signature Attach, pay Submit
- 6. iPoS – electronic signature Robust & reliable Easy integration Stable and reliable, little maintenance Little efforts when upgrading the operating system Time to market, little technical know-how required Integration in offline native App Secure biometric signature Biometric: sequence, speed, acceleration of strokes Document, signature are inseparable, unchangeable
- 7. iPoS launch by country 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 Singapore Aug 2012 China Malaysia Indonesia Dec 2012 Thailand May 2013 Philippines Sri Lanka Jun 2013 Korea Vietnam Oct 2013 Hong Kong Taiwan Jan 2014 201420132012
- 8. Productivity of iPoS advisors non-iPoS advisor iPoS advisor +34% Annualised New Premium per advisor in 2014
- 9. iPoS – impactful benefits Fast turnaround Advisors’ productivity Complete and pre-validated documentation Instant compliance and underwriting decision Straight Through Processing Less meetings with one customer Enhanced mobility, meet more customers Address multiple needs, higher case size Customer experience Interactive, progressive buying experience Explore more options, deeper conversations Enhance customer engagement
- 10. 1. Group EXCO identified positive deviance in Taiwan 2. Nimble team of passionate believers 3. Distribution led: practical and sales field oriented 4. Empowerment: decision authority + responsibility for results 5. Learning improvement cycle iPoS - how did it all start? What made it successful?
- 11. iPoS – awards and accolades “AIA has clearly stolen a march on the industry with both the speed and the comprehensive nature of their solution. It is difficult to see how realistically, in the next couple of years at least, the competition can catch up.” Winner of Innovation Award 2013 Winner of the IDS Financial Insights Innovation Award, “one of the most anticipated Financial Service Industry awards in Asia/Pacific”
- 12. iPoS in the Philippines
- 13. iPoS in Thailand
- 14. iPoS in Vietnam A typical street scene: Buying insurance from AIA: customer’s phone and advisor’s iPad
- 15. The Real Life of Justin, an AIA agent The New Frontier Evolving iPoS to iMO