SlideShare a Scribd company logo
Initiatives for self-regulation: improving transparency and accountability of NPOs in Europe March 31, 2009 Lisbon Nilda Bullain European Center for Not-for-Profit Law
Presentation structure Background:  Study on recent public and self-regulatory initiatives improving transparency and accountability of non-profit organisations in the European Union Findings on the initiatives Issues in self-regulation
Background Study commissioned by the Directorate-General of Justice, Freedom and Security of the European Commission R esearch started in February 2008 Study presented February 12, 2009  not yet released to the general public
Goals of the Report Map and assess  the recent and most important public and self-regulatory initiatives enhancing non-profit organisations ’  (NPO) transparency and accountability in the 27 EU member states Support increased knowledge and improved dialogue by identifying and helping to  develop best practices  through comprehensive case studies
Background Study originated in intention to enhance implementation of counter-terrorism policies within EU. Scope and relevance go beyond that; nonprofit sector gained economic and social significance over the past decades.
Scope of  R esearch G eographic :  on the EU level and in the 27 Member States   S ubstantive :  programmatic and financial accountability and transparency   public accountability to Government accountability to donors or the general public (“upward accountability”)
Definitions:  Accountability Compliance with legal obligations; Demonstrating how resources are spent; Good governance; Prudent financial management; Demonstrating goodwill or an intent to meet certain professional and management standards; Demonstrating regularly that it uses its resources wisely and does not take advantage of its special privileges (e.g., tax exemptions) to pursue activities contrary to its nonprofit status.
Definitions:  Transparency Organizational transparency :  regarding the establishment and registration of the NPO, to identify NPO and seek out its responsible officers ; Programmatic transparency :   regarding  activities and services  to  assess   the effectiveness and/or efficiency of the NPO ;   Financial   transparency :  publishing financial reports about incomes, expenses and general financial health . Obligation  or willingness of NPOs to publish and make available basic data about their operations.
“ Third Sector” Common law  (sector = charities) vs.  Civil law (sector = all NPOs)
Factors to Consider  Regulatory systems, regulatory agency NPO role in social – economic policies  Government – NPO relations; general public – NPO relations Level of sector development (“maturity”) Size of country, relative size of sector
Legal, Welfare and Development Models Continental Legal : Civil Law Model : Corporatist Sector characteristics : Highly institutionalized, inter-dependent Mediterranean Legal : Civil Law Model : Emerging Sector characteristics : recently institutionalized New Member States Legal : Civil Law Model : Emerging Sector characteristics : weaker , dependent   British Isles Legal : Common Law Model : Liberal (Anglo-Saxon) Sector characteristics : Highly  institutionalised,  independent Nordic Legal : Civil Law Model : Socio-democratic Sector characteristics : Less institutionalised, membership based
General  Findings   Large number of initiatives to improve NPO accountability and transparency. Driving force : growing social and economic importance of the sector. Specific motivations  include:  Transparency; Value for (public) money;  Clarification of role – legal and societal; Improved governance and effectiveness;  Prevention of fraud / crime; Countering terrorist financing/money laundering threat. Close to  140  initiatives from 27 EU member states and EEA: including over  65  public and over  70  self-regulatory
Map of Public Regulation Initiatives Legal Status & Registration (28) Transparency & Reporting  (32) Governance & Internal Rules (18) Fundraising (11) Public Funding  & Tax  (22) Supervision & Investigation (18) Unknown/Other  (5)
Map of Self-Regulation Initiatives Certification & Accreditation (22) Standards, Guidelines, Codes of Conduct (41) Quality Management Systems (15) Databases (9) Other (2)
Trends in Self-Regulation Standards,  guidelines, and codes of conduct remain by far the most widespread type of effort.  Certification and accreditation schemes usually focus on fundraising and the use of donor contributions. Quality management schemes enhance good governance across the organization. Development of databases of NPOs  is  accelerating – use of internet.
Trends in Self-Regulation As many international as national initiatives identified. Sub-sectoral initiatives underrepresented in survey (language issues). Self-regulatory initiatives originate in countries with more mature and diversified NPO sectors. In new member states, more donor driven, less sustainable initiatives (now changing). Generally “more meat” and “more teeth” when initiatives concern a more narrow, clearly defined group of NPOs.
Convergence trends Co-regulation Ireland (Charities Act – Fundraising Code) Estonia – National Foundation – Code of Conduct (for funding applications) Netherlands – CBF – municipalities (for collection permits) Guidestar model (NPO database linked to government registry) Public Benefit Legislation?
Main methods of self-regulation Databases  Codes of conduct  Certification/accreditation schemes  Quality management systems  Watchdog organisations
Goals for self-regulation Who do we want to please and why? Accreditation schemes: the public, to give more donations Databases: the public, to give responsibly Codes of conduct: ourselves, to trust each other // the government, to leave us alone  Quality systems: our users to turn our services // the government to finance our services
Issues in self-regulation Minimum standards / low entry scheme Aim to reach out to all NPOs, increase overall level of transparency & accountability or: “ Club of excellence” / high entry scheme Aim to set example, or hold to account the most funded or most visible NPOs
EFQM European Award EFQM National Award EFQM  R4E / PQASSO 3 rd  level EFQM  C2E /  PQASSO  2 nd  level ISO 9001 Investors in People PQASSO  1 st  level Plan, Do, Check, Act Quality is not an issue for the organization. The Quality Ladder © Accountability standards e.g. Trademark of Trust © Civil Society Development Foundation Hungary
Issues in self-regulation Implementation – “compliance” Codes of conduct: Declarative (principles, e.g. Slovakia Foundations’ Code of Ethics) Guidance (general; no compliance mechanism – e.g. Italian Charter for Donations)  Standards (specific; with compliance mechanism – e.g. Ireland Statement of Guiding Principles for Fundraising)
Issues in self-regulation Financing: who pays? Government: e.g., Guidestar (database); introduction of quality assurance schemes  Users: accreditation schemes, maintenance costs of QA Donors: introduction of codes of conduct Members: maintenance of codes of conduct  Won’t work without a “business model”!
Thank you! www.ecnl.org

More Related Content

PDF
Lobbying and emerging risks to integrity: Revolving doors and expert groups a...
PPTX
Valuation: Reform Methods and Challenges
PPT
Quentin Reed CoE
PPTX
Corruption,Integrity,whistleblowers,financing political parties
PDF
Independent Fiscal Institutions - OECD
PDF
Ad hoc expert group meeting harmonization of ic ts policies and programmes in...
PDF
Links Corruption and Organised Crime
Lobbying and emerging risks to integrity: Revolving doors and expert groups a...
Valuation: Reform Methods and Challenges
Quentin Reed CoE
Corruption,Integrity,whistleblowers,financing political parties
Independent Fiscal Institutions - OECD
Ad hoc expert group meeting harmonization of ic ts policies and programmes in...
Links Corruption and Organised Crime

What's hot (20)

PDF
AEOI - FATCA-CRS Your Foundation in a Changing World (1)
PDF
Tax Transparency - Third UN Conference on Financing for Development, Addis Ababa
PPT
Promoting responsible investment in Myanmar - Prof. R Nieuwenkamp
PDF
Tax Inspectors Without Borders - Third UN Conference on Financing for Fevelop...
PDF
Workshop Proceedings: Embedding Regulatory Policy in Law and Practice
PDF
International-Evidence-Executive-Summary-
PPTX
Commonalities, money laundering, ethics, international standards, gac 2 24-14
PPT
MCC selection process monitoring government performance
PDF
Corporate Governance in Ibero-America: general structure of regulation and mo...
PDF
Tax Justice: The Domestic Perspective - A Synthesis of Studies of the Tax Sys...
PPTX
Accounting in Politics
PPTX
Dihel 3a
PDF
Innovative Citizen Participation and New Democratic Institutions: Catching th...
PPTX
Global Corporate Social Responsibility (GCSR) Standards With Cuban Characteri...
PDF
Independence of competition authorities: from designs to practices – Prof. Al...
PPT
Approach taken by registries to obtain beneficial owner information jo jones
PPTX
Gac, money flow, ds, ar, 2 26-14
PPSX
Session Five: Making Decentralisation Work A Handbook For Policy Makers, Meet...
PPTX
Scottish Charity Fundraising Regualtion
PPSX
Session Five: Future Work Of The Fiscal Network, Meeting 2018
AEOI - FATCA-CRS Your Foundation in a Changing World (1)
Tax Transparency - Third UN Conference on Financing for Development, Addis Ababa
Promoting responsible investment in Myanmar - Prof. R Nieuwenkamp
Tax Inspectors Without Borders - Third UN Conference on Financing for Fevelop...
Workshop Proceedings: Embedding Regulatory Policy in Law and Practice
International-Evidence-Executive-Summary-
Commonalities, money laundering, ethics, international standards, gac 2 24-14
MCC selection process monitoring government performance
Corporate Governance in Ibero-America: general structure of regulation and mo...
Tax Justice: The Domestic Perspective - A Synthesis of Studies of the Tax Sys...
Accounting in Politics
Dihel 3a
Innovative Citizen Participation and New Democratic Institutions: Catching th...
Global Corporate Social Responsibility (GCSR) Standards With Cuban Characteri...
Independence of competition authorities: from designs to practices – Prof. Al...
Approach taken by registries to obtain beneficial owner information jo jones
Gac, money flow, ds, ar, 2 26-14
Session Five: Making Decentralisation Work A Handbook For Policy Makers, Meet...
Scottish Charity Fundraising Regualtion
Session Five: Future Work Of The Fiscal Network, Meeting 2018
Ad

Viewers also liked (20)

PPT
Crises in tourism
PPTX
Hungary is the right place for investment and cooperation in the fields of he...
PPTX
Medical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
PPT
Публикации в международных рейтинговых журналах
PPT
эговиртуальная презентация
PPTX
Partnership offer for eurolab from crystal hall
PPTX
Prof. Eilís Ferran, FOI Roundtable presentation - 16 October 2013
PPT
Win Chinese Tourists April2010
PPTX
Eu at a glance i
PPT
Partnering Your Way To Community Center Success
PPT
эгоклонирование 19.11.2010
PDF
Essential China Travel Trends - 2010 Tiger Edition
PPT
Romania-Ukraine Relations. Bucharest Workshop
PPT
CMTR GSS Presentation Rev1
PDF
Microsoft Case Competition >> Как преуспеть в 1 туре
PPTX
Future Trends in Healthcare
PDF
Development of port terminal infrastructure in Leningrad region, Russia
PPTX
Cooperation is Not Enough: Building a True Partnership Between Recruiting and...
PPTX
Poland - Ukraine Academic Cooperation for Better Future. Partnership that Off...
PPT
Sustainable tourism potential for maniema
Crises in tourism
Hungary is the right place for investment and cooperation in the fields of he...
Medical tourism marketing – opportunities and challenges by Dr Prem Jagyasi
Публикации в международных рейтинговых журналах
эговиртуальная презентация
Partnership offer for eurolab from crystal hall
Prof. Eilís Ferran, FOI Roundtable presentation - 16 October 2013
Win Chinese Tourists April2010
Eu at a glance i
Partnering Your Way To Community Center Success
эгоклонирование 19.11.2010
Essential China Travel Trends - 2010 Tiger Edition
Romania-Ukraine Relations. Bucharest Workshop
CMTR GSS Presentation Rev1
Microsoft Case Competition >> Как преуспеть в 1 туре
Future Trends in Healthcare
Development of port terminal infrastructure in Leningrad region, Russia
Cooperation is Not Enough: Building a True Partnership Between Recruiting and...
Poland - Ukraine Academic Cooperation for Better Future. Partnership that Off...
Sustainable tourism potential for maniema
Ad

Similar to Self-regulatory initiatives: Improving Transparency and Accountability (20)

PPTX
Presentation mr A Kemps Netherlands Helsinki Committee Bratislava 29th Oct...
PPT
Icfo Cbf (A3) Norway
PDF
Accountability in the Third Sector – Institutionalisation of Transparency and...
PPT
LTA SRI guide presentation
PPT
Good Governance among German NGOs
PPTX
Monster Project
PPTX
Peter zehren, nonproft fundraising in egypt, uk, india and usa
PDF
Presentation Jorge Pinto EACD CDL 2014
PDF
Presentation Jorge Cerveira Pinto II EACD Lisbon Coaching Days 2014
PDF
Parallels in private_and_public_sector_governance
PPT
Establishing Organizational credibility
PPTX
Synopsis Project: training - fundraising activities and philanthropy
PDF
Boards In Todays World Branded 050608
PPT
Models for cooperation and participation on local level
PPTX
Final Oral Exam - Park University Hauptmann School of Public Affairs
PDF
Bm how to leverage advocacy at national level 28.6.2011
PPT
People's Health Assembly 2012: Global Health Initiatives, Civil Society and t...
PDF
A framework for exploring complexity of Institutions (Woodhill, 2008)
DOCX
Social Trends Report
PPT
Nina on Public Value Creation
Presentation mr A Kemps Netherlands Helsinki Committee Bratislava 29th Oct...
Icfo Cbf (A3) Norway
Accountability in the Third Sector – Institutionalisation of Transparency and...
LTA SRI guide presentation
Good Governance among German NGOs
Monster Project
Peter zehren, nonproft fundraising in egypt, uk, india and usa
Presentation Jorge Pinto EACD CDL 2014
Presentation Jorge Cerveira Pinto II EACD Lisbon Coaching Days 2014
Parallels in private_and_public_sector_governance
Establishing Organizational credibility
Synopsis Project: training - fundraising activities and philanthropy
Boards In Todays World Branded 050608
Models for cooperation and participation on local level
Final Oral Exam - Park University Hauptmann School of Public Affairs
Bm how to leverage advocacy at national level 28.6.2011
People's Health Assembly 2012: Global Health Initiatives, Civil Society and t...
A framework for exploring complexity of Institutions (Woodhill, 2008)
Social Trends Report
Nina on Public Value Creation

More from Humaneasy Consulting (20)

PDF
Encontro sobre Turismo no Concelho da Moita
PPT
Hortas Urbanas - Hortas Sociais, Hortas Pedagógicas, Terapêuticas e de Lazer
PPT
Rede de Hortas Urbanas
PPT
Hortas Sociais e Agricultura Urbana
PPT
Agricultura Urbana no Mundo
PPT
As Hortas Biológicas da Região do Porto
PDF
Agricultura Urbana e Sustentabilidade Local 2005
PPT
QuintalBio - Um projecto de Agricultura Biológica em meio suburbano
PDF
Fundraising – Case Study of a NGO
PDF
Software Livre Motor para o desenvolvimento sustentável
PDF
International Statement of Ethical Principles in Fundraising
PDF
The European Fundraising Association and Professional Fundraising in Portugal
PDF
Instrumentos úteis para doadores e Organizações da Sociedade Civil: Monitoriz...
PDF
Presentation of a Responsibility Report
PDF
Brief presentation on the "International NGO Accountability Charter"
PDF
The Project "Transparency & Democracy" for Trade Unions in Portugal
PPT
Instruments for improvement of Accountability and Governance in NGOs
PPTX
Democracy and Transparency in Portugal (in portuguese)
PDF
Abertura Oradores
PPT
Workshop on Laws Governing NGOs
Encontro sobre Turismo no Concelho da Moita
Hortas Urbanas - Hortas Sociais, Hortas Pedagógicas, Terapêuticas e de Lazer
Rede de Hortas Urbanas
Hortas Sociais e Agricultura Urbana
Agricultura Urbana no Mundo
As Hortas Biológicas da Região do Porto
Agricultura Urbana e Sustentabilidade Local 2005
QuintalBio - Um projecto de Agricultura Biológica em meio suburbano
Fundraising – Case Study of a NGO
Software Livre Motor para o desenvolvimento sustentável
International Statement of Ethical Principles in Fundraising
The European Fundraising Association and Professional Fundraising in Portugal
Instrumentos úteis para doadores e Organizações da Sociedade Civil: Monitoriz...
Presentation of a Responsibility Report
Brief presentation on the "International NGO Accountability Charter"
The Project "Transparency & Democracy" for Trade Unions in Portugal
Instruments for improvement of Accountability and Governance in NGOs
Democracy and Transparency in Portugal (in portuguese)
Abertura Oradores
Workshop on Laws Governing NGOs

Recently uploaded (20)

PDF
MSPs in 10 Words - Created by US MSP Network
PDF
COST SHEET- Tender and Quotation unit 2.pdf
PDF
IFRS Notes in your pocket for study all the time
PPTX
Dragon_Fruit_Cultivation_in Nepal ppt.pptx
DOCX
Euro SEO Services 1st 3 General Updates.docx
PPTX
Belch_12e_PPT_Ch18_Accessible_university.pptx
PPT
340036916-American-Literature-Literary-Period-Overview.ppt
PPTX
AI-assistance in Knowledge Collection and Curation supporting Safe and Sustai...
PPTX
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
PDF
SIMNET Inc – 2023’s Most Trusted IT Services & Solution Provider
DOCX
Business Management - unit 1 and 2
PPTX
Principles of Marketing, Industrial, Consumers,
PDF
Laughter Yoga Basic Learning Workshop Manual
PDF
Ôn tập tiếng anh trong kinh doanh nâng cao
PDF
kom-180-proposal-for-a-directive-amending-directive-2014-45-eu-and-directive-...
PPTX
svnfcksanfskjcsnvvjknsnvsdscnsncxasxa saccacxsax
PDF
NISM Series V-A MFD Workbook v December 2024.khhhjtgvwevoypdnew one must use ...
PPTX
ICG2025_ICG 6th steering committee 30-8-24.pptx
PPTX
5 Stages of group development guide.pptx
DOCX
unit 2 cost accounting- Tender and Quotation & Reconciliation Statement
MSPs in 10 Words - Created by US MSP Network
COST SHEET- Tender and Quotation unit 2.pdf
IFRS Notes in your pocket for study all the time
Dragon_Fruit_Cultivation_in Nepal ppt.pptx
Euro SEO Services 1st 3 General Updates.docx
Belch_12e_PPT_Ch18_Accessible_university.pptx
340036916-American-Literature-Literary-Period-Overview.ppt
AI-assistance in Knowledge Collection and Curation supporting Safe and Sustai...
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
SIMNET Inc – 2023’s Most Trusted IT Services & Solution Provider
Business Management - unit 1 and 2
Principles of Marketing, Industrial, Consumers,
Laughter Yoga Basic Learning Workshop Manual
Ôn tập tiếng anh trong kinh doanh nâng cao
kom-180-proposal-for-a-directive-amending-directive-2014-45-eu-and-directive-...
svnfcksanfskjcsnvvjknsnvsdscnsncxasxa saccacxsax
NISM Series V-A MFD Workbook v December 2024.khhhjtgvwevoypdnew one must use ...
ICG2025_ICG 6th steering committee 30-8-24.pptx
5 Stages of group development guide.pptx
unit 2 cost accounting- Tender and Quotation & Reconciliation Statement

Self-regulatory initiatives: Improving Transparency and Accountability

  • 1. Initiatives for self-regulation: improving transparency and accountability of NPOs in Europe March 31, 2009 Lisbon Nilda Bullain European Center for Not-for-Profit Law
  • 2. Presentation structure Background: Study on recent public and self-regulatory initiatives improving transparency and accountability of non-profit organisations in the European Union Findings on the initiatives Issues in self-regulation
  • 3. Background Study commissioned by the Directorate-General of Justice, Freedom and Security of the European Commission R esearch started in February 2008 Study presented February 12, 2009 not yet released to the general public
  • 4. Goals of the Report Map and assess the recent and most important public and self-regulatory initiatives enhancing non-profit organisations ’ (NPO) transparency and accountability in the 27 EU member states Support increased knowledge and improved dialogue by identifying and helping to develop best practices through comprehensive case studies
  • 5. Background Study originated in intention to enhance implementation of counter-terrorism policies within EU. Scope and relevance go beyond that; nonprofit sector gained economic and social significance over the past decades.
  • 6. Scope of R esearch G eographic : on the EU level and in the 27 Member States S ubstantive : programmatic and financial accountability and transparency public accountability to Government accountability to donors or the general public (“upward accountability”)
  • 7. Definitions: Accountability Compliance with legal obligations; Demonstrating how resources are spent; Good governance; Prudent financial management; Demonstrating goodwill or an intent to meet certain professional and management standards; Demonstrating regularly that it uses its resources wisely and does not take advantage of its special privileges (e.g., tax exemptions) to pursue activities contrary to its nonprofit status.
  • 8. Definitions: Transparency Organizational transparency : regarding the establishment and registration of the NPO, to identify NPO and seek out its responsible officers ; Programmatic transparency : regarding activities and services to assess the effectiveness and/or efficiency of the NPO ; Financial transparency : publishing financial reports about incomes, expenses and general financial health . Obligation or willingness of NPOs to publish and make available basic data about their operations.
  • 9. “ Third Sector” Common law (sector = charities) vs. Civil law (sector = all NPOs)
  • 10. Factors to Consider Regulatory systems, regulatory agency NPO role in social – economic policies Government – NPO relations; general public – NPO relations Level of sector development (“maturity”) Size of country, relative size of sector
  • 11. Legal, Welfare and Development Models Continental Legal : Civil Law Model : Corporatist Sector characteristics : Highly institutionalized, inter-dependent Mediterranean Legal : Civil Law Model : Emerging Sector characteristics : recently institutionalized New Member States Legal : Civil Law Model : Emerging Sector characteristics : weaker , dependent British Isles Legal : Common Law Model : Liberal (Anglo-Saxon) Sector characteristics : Highly institutionalised, independent Nordic Legal : Civil Law Model : Socio-democratic Sector characteristics : Less institutionalised, membership based
  • 12. General Findings Large number of initiatives to improve NPO accountability and transparency. Driving force : growing social and economic importance of the sector. Specific motivations include: Transparency; Value for (public) money; Clarification of role – legal and societal; Improved governance and effectiveness; Prevention of fraud / crime; Countering terrorist financing/money laundering threat. Close to 140 initiatives from 27 EU member states and EEA: including over 65 public and over 70 self-regulatory
  • 13. Map of Public Regulation Initiatives Legal Status & Registration (28) Transparency & Reporting (32) Governance & Internal Rules (18) Fundraising (11) Public Funding & Tax (22) Supervision & Investigation (18) Unknown/Other (5)
  • 14. Map of Self-Regulation Initiatives Certification & Accreditation (22) Standards, Guidelines, Codes of Conduct (41) Quality Management Systems (15) Databases (9) Other (2)
  • 15. Trends in Self-Regulation Standards, guidelines, and codes of conduct remain by far the most widespread type of effort. Certification and accreditation schemes usually focus on fundraising and the use of donor contributions. Quality management schemes enhance good governance across the organization. Development of databases of NPOs is accelerating – use of internet.
  • 16. Trends in Self-Regulation As many international as national initiatives identified. Sub-sectoral initiatives underrepresented in survey (language issues). Self-regulatory initiatives originate in countries with more mature and diversified NPO sectors. In new member states, more donor driven, less sustainable initiatives (now changing). Generally “more meat” and “more teeth” when initiatives concern a more narrow, clearly defined group of NPOs.
  • 17. Convergence trends Co-regulation Ireland (Charities Act – Fundraising Code) Estonia – National Foundation – Code of Conduct (for funding applications) Netherlands – CBF – municipalities (for collection permits) Guidestar model (NPO database linked to government registry) Public Benefit Legislation?
  • 18. Main methods of self-regulation Databases Codes of conduct Certification/accreditation schemes Quality management systems Watchdog organisations
  • 19. Goals for self-regulation Who do we want to please and why? Accreditation schemes: the public, to give more donations Databases: the public, to give responsibly Codes of conduct: ourselves, to trust each other // the government, to leave us alone Quality systems: our users to turn our services // the government to finance our services
  • 20. Issues in self-regulation Minimum standards / low entry scheme Aim to reach out to all NPOs, increase overall level of transparency & accountability or: “ Club of excellence” / high entry scheme Aim to set example, or hold to account the most funded or most visible NPOs
  • 21. EFQM European Award EFQM National Award EFQM R4E / PQASSO 3 rd level EFQM C2E / PQASSO 2 nd level ISO 9001 Investors in People PQASSO 1 st level Plan, Do, Check, Act Quality is not an issue for the organization. The Quality Ladder © Accountability standards e.g. Trademark of Trust © Civil Society Development Foundation Hungary
  • 22. Issues in self-regulation Implementation – “compliance” Codes of conduct: Declarative (principles, e.g. Slovakia Foundations’ Code of Ethics) Guidance (general; no compliance mechanism – e.g. Italian Charter for Donations) Standards (specific; with compliance mechanism – e.g. Ireland Statement of Guiding Principles for Fundraising)
  • 23. Issues in self-regulation Financing: who pays? Government: e.g., Guidestar (database); introduction of quality assurance schemes Users: accreditation schemes, maintenance costs of QA Donors: introduction of codes of conduct Members: maintenance of codes of conduct Won’t work without a “business model”!