What makes an essential intranet?
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The document discusses the importance of creating an essential intranet rather than just a functional one, emphasizing its critical role in business operations. It categorizes intranets into various stages and outlines the need for proper design, content management, and measuring success through user adoption and impact. The author encourages engagement with staff to identify pain points and promote innovation to ensure that the intranet delivers maximum business benefits.
What makes an essential intranet?
- 1. What makes an essential intranet?James Robertson, Step Two DesignsEmail: jamesr@steptwo.com.auTwitter: @s2d_jamesr
- 4. We’re aiming our sights too low, making things “easier” rather than “great”
- 5. Is your intranet: terrible,OK orgreat?
- 6. Essential- adjectiveabsolutely necessary, indispensable of the utmost importance
- 7. Three life stages for intranets
- 8. AD-HOCNew intranets still finding their feet; or sites that have grown organically over time
- 9. AD-HOCUSEFULNew intranets still finding their feet; or sites that have grown organically over timeIntranets providing content and news; can’t turn off, but taken for granted
- 10. AD-HOCUSEFULESSENTIALNew intranets still finding their feet; or sites that have grown organically over timeIntranets providing needed content and news; taken for granted by staffIntranets that underpin day-to-day work of staff; support core business and service delivery
- 11. AD-HOCWHAT?What should the intranet do? What do we need it for?
- 12. AD-HOCUSEFULWHAT?HOW?What should the intranet do? What do we need it for?How to design the intranet? How do we keep content up to date?
- 13. AD-HOCUSEFULESSENTIALWHAT?HOW?WHY?What should the intranet do? What do we need it for?How to design the intranet? How do we keep content up to date?Why have an intranet? What are the business benefits it will deliver?
- 17. AD-HOCUSEFULESSENTIALSuccess measure:Success measure:Success measure:ADOPTIONUSAGEIMPACT
- 18. AD-HOC
- 20. Business impact
- 22. From useful to essential
- 25. Streamline business processesUSEFULCRS Australia
- 29. Support culture and staff developmentUSEFULGE
- 30. Support culture and staff developmentESSENTIALFiat
- 33. Enhance service deliveryUSEFULPorirua City Council
- 34. Enhance service deliveryESSENTIALBritish Airways
- 35. Take action
- 36. Spend time with operational, field and frontline staffSeek out pain points and opportunities
- 37. Foster the right conversationsGet the right people in the room, and explore the right topics
- 38. Build your IT and development capacityMost business solutions involve a technology component
- 39. Deliver 100% solutionsTake the extra steps needed to ensure the full business benefits are delivered
- 40. James Robertson, Step Two DesignsEmail: jamesr@steptwo.com.auTwitter: @s2d_jamesrWebsite: www.steptwo.com.auBlog: www.steptwo.com.au/columntwoArticles: www.steptwo.com.au/subscribe
- 42. At your tables, talk about the one idea you’ll take away from Intranets2011