Personal Information
Organization / Workplace
staten island United States
Occupation
Customer Experience Strategist
About
John M. Perez is a Customer Experience Expert, Speaker, and Entrepreneur.
He is currently a Customer Experience Strategist with Rightnow/Oracle and is working with their largest customers to help improve their online customer service experience and contact center operations.
John is featured as a Customer Experience expert on RightNow’s website and actively engages in the customer experience and customer service community through his blog thought leadership and social media engagement on various topics.
Prior to joining Oracle, John spent 6 years of his career as a client deploying several Customer Experience and CRM Strategies. In this capacity, he led several global customer e
Tags
crm
customer experience
applications
entreprise
social
2.0
web
customer service
online support
social customer relationship management
social media
roadmap
framework
social crm
self service
support
aberdeen report
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buyers guide
kb
force
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salesforce.com
csat report
zen desk
web self service
user experience design
roi
the price of customer experience
ovum
email trends
the future of email
rightnow
impact report
kpis
customer satisfaction
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online communities
customer relationship management
online customer service
best practices
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knowledge base
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Presentations
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(5)Personal Information
Organization / Workplace
staten island United States
Occupation
Customer Experience Strategist
About
John M. Perez is a Customer Experience Expert, Speaker, and Entrepreneur.
He is currently a Customer Experience Strategist with Rightnow/Oracle and is working with their largest customers to help improve their online customer service experience and contact center operations.
John is featured as a Customer Experience expert on RightNow’s website and actively engages in the customer experience and customer service community through his blog thought leadership and social media engagement on various topics.
Prior to joining Oracle, John spent 6 years of his career as a client deploying several Customer Experience and CRM Strategies. In this capacity, he led several global customer e
Tags
crm
customer experience
applications
entreprise
social
2.0
web
customer service
online support
social customer relationship management
social media
roadmap
framework
social crm
self service
support
aberdeen report
service
buyers guide
kb
force
automation
eservice
right
now
technologies
salesforce.com
csat report
zen desk
web self service
user experience design
roi
the price of customer experience
ovum
email trends
the future of email
rightnow
impact report
kpis
customer satisfaction
call center
agent desktop
online customer support
online communities
customer relationship management
online customer service
best practices
knowledge base answers
knowledge base
content
search knowledgebase
knowledge base content
sales
See more