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Social Service & Monitoring
                  Industry Price Per User Per




                                                   WebSelf Service Product &




                                                                                  Mobile Web Rendering for
                                                   Knowledge Base Offering




                                                                                                                Inbound Email Response
                                                                                                                Management for Service




                                                                                                                                              Live Chat
                  Month




                                                                                  KMS
                                                                                                                                                    CRM Sales, Marketing, & Service Vendors
  Netsuite            $79                            a                              a                        Not available               Not available Not available
 SalesBoom            $75                       Not available                  Not available                 Not available               Not available Not available
Oracle /Siebel        $70                       Not available                  Not available                      a                      Not available Not available
    Sage              $69                       Not available                  Not available                 Not available               Not available Not available
  Microsoft           $59                       Not available                       a                        Not available               Not available Not available
 SugarCRM             $40                       Not available                  Not available                 Not available               Not available Not available
                                                                                                                                                          Web Self Service Only Vendors
                                                                                                                                         Just acquired
                                                                                                                                          Technology.
   Salesforce      $125                                  a                          a                             a                      3rd Party apps        a
   RightNow        $100                                  a                          a                             a                            a               a
      eGain        TBD                                   a                          a                             a                            a               a
     Inquira       TBD                                   a                     Not available                 Not available                Not available   Not available
    Parature       TBD                                   a                     Not available                 Not available                     a               a
    nGenera        TBD                                   a                     Not available                      a                            a          Not available
Intelleresponse    TBD                                   a                     Not available                 Not available                Not available        a
      Kana         TBD                                   a                     Not available                      a                            a          Not available
      Zoho          $12                                  a                          a                             a                            a          Not available
Sales & Marketing automation
                                                                          CTI Integration & IVR Capabity




                                                                                                                                                                     Mobile app for application for




                                                                                                                                                                                                         Outbound Email Response for
                                           Contact Center Incident
                 Online Community for




                                                                                                                                                                                                         Sales/Marketing
                                           Management




                                                                                                                                                                     accessibility
                                                                                                                Idea Portal
                 Support




les, Marketing, & Service Vendors
              Not available       a                                       a                                Not available           a                                        a                                   a
              Not available Not available                            Not available                         Not available           a                              Not available                                 a
              Not available       a                                       a                                Not available           a                                   a                                        a
              Not available Not available                                 a                                Not available           a                                   a                                        a
              Not available       a                                  Not available                         Not available           a                                   a                                        a
              Not available Not available                            Not available                         Not available           a                                   a                                        a
eb Self Service Only Vendors


                  a                          a                            a                                     a                  a                                   a                                   a
                  a                          a                            a                                     a                  a                              Not available                            a
                  a                     Not available                Not available                              a             Not available                       Not available                       Not available
             Not available              Not available                Not available                         Not available      Not available                       Not available                       Not available
                  a                          a                       Not available                         Not available      Not available                       Not available                       Not available
                  a                     Not available                Not available                         Not available      Not available                       Not available                       Not available
             Not available              Not available                Not available                         Not available      Not available                            a                              Not available
                  a                     Not available                Not available                         Not available      Not available                       Not available                       Not available
             Not available                   a                            a                                Not available           a                                   a                                   a

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Crm pricing with features

  • 1. Social Service & Monitoring Industry Price Per User Per WebSelf Service Product & Mobile Web Rendering for Knowledge Base Offering Inbound Email Response Management for Service Live Chat Month KMS CRM Sales, Marketing, & Service Vendors Netsuite $79 a a Not available Not available Not available SalesBoom $75 Not available Not available Not available Not available Not available Oracle /Siebel $70 Not available Not available a Not available Not available Sage $69 Not available Not available Not available Not available Not available Microsoft $59 Not available a Not available Not available Not available SugarCRM $40 Not available Not available Not available Not available Not available Web Self Service Only Vendors Just acquired Technology. Salesforce $125 a a a 3rd Party apps a RightNow $100 a a a a a eGain TBD a a a a a Inquira TBD a Not available Not available Not available Not available Parature TBD a Not available Not available a a nGenera TBD a Not available a a Not available Intelleresponse TBD a Not available Not available Not available a Kana TBD a Not available a a Not available Zoho $12 a a a a Not available
  • 2. Sales & Marketing automation CTI Integration & IVR Capabity Mobile app for application for Outbound Email Response for Contact Center Incident Online Community for Sales/Marketing Management accessibility Idea Portal Support les, Marketing, & Service Vendors Not available a a Not available a a a Not available Not available Not available Not available a Not available a Not available a a Not available a a a Not available Not available a Not available a a a Not available a Not available Not available a a a Not available Not available Not available Not available a a a eb Self Service Only Vendors a a a a a a a a a a a a Not available a a Not available Not available a Not available Not available Not available Not available Not available Not available Not available Not available Not available Not available a a Not available Not available Not available Not available Not available a Not available Not available Not available Not available Not available Not available Not available Not available Not available Not available Not available a Not available a Not available Not available Not available Not available Not available Not available Not available a a Not available a a a