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This document discusses integrating cloud applications with Oracle SOA Suite. It begins with an agenda for the document which includes planning for cloud integration projects, implementation considerations, and a case study of cloud integrations at BMC. It then discusses how cloud integration projects should be planned like any application integration project, covering issues such as data modeling differences, functional configuration, and non-functional setup. It also positions Oracle SOA Suite as a mature platform for enabling cloud integrations.

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1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
How to Integrate Cloud Applications with Oracle SOA Suite Rajesh Raheja Sr. Director, Product Management Oracle Fusion Middleware Business Integration Geeta Pyne Director – Middleware @RahejaRajesh BMC Software 2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. #oow CON8968
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Program Agenda §  Planning for Cloud Integration Projects §  Cloud Integration Implementation Considerations §  Case Study: Cloud Integrations @BMC 4 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Planning for Cloud Integration Projects 5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Is This Your Cloud Integration Architecture? Social Media & PaaS other Cloud V2010.04 Application Platforms Cloud SaaS Services V19.0 CRM V20.0 V2012.09 Release5 V2 Firewall Enterprise Gateway û  No strategic IT vision û  Brittle, difficult to upgrade Customer Credit Inventory û  No centralized monitoring Status Check Production Payroll Order Check û  Scattered security policies R11.5.10 V7.8 V4.6 V8.9 Release3 R12.1 û  No clear accountability û  Lack of audits/compliance On-Premise Legacy Applications û  Varied skill set needs 6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Integration Is Complex Because There are No Standards for Functional API Semantics! Technical Standards Functional Standards ü HTTP  Semantic Interoperability ü SSL  Customizations, Rules ü SOAP  AuthN e.g. Login/Session ü WSDL  AuthZ e.g. RBAC ü XML/XSD  QoS message delivery ü REST  API Patterns SaaS API ü JSON  Query APIs Style ü SAML # of Apps / SDKs /  ISV/Partner APIs ü WS-* Instances / Releases X Mobile Clients  Data Integration Strategy 7 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
The Hype of “Simple SaaS Integrations” Leads to Integration Headaches 8 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Plan for Cloud Integration as any Application Integration Project Data Model Differences Functional Configuration Design Time Governance •  Data attribution •  Setup structure difference •  API programming model •  De-normalized hierarchies •  Hierarchy structures •  Service granularity •  Attribute semantics •  Effective dates difference •  Canonical data model •  Data striping •  Seed data difference •  Service SLA/contracts •  Logic and constraints •  Locale differences •  Quality of Service Business Process Customization/Extension Non-Functional Setup •  Transaction traceability •  Data mapping changes •  Identity management and interface design •  Mapping customizations •  Role based access control •  Batch vs. transactional •  Semantic data extension •  Size, frequency of data •  Exception management technologies e.g. KFF •  Latency and throughput •  Visibility differences •  Process customizations •  Response time needs •  Accounting differences 9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Cloud Integration Challenges are NOT New, and Neither are the Solutions Analytics Business Activity Monitoring Event Processing Orchestration BPEL Process Manager Business Rules Service Virtualization & Mediation Service Bus Connectivity Cloud On-premise Business to Business Apps Services Platform Apps Mainframe DB EDI XML Industry 10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Oracle SOA Suite Provides a Mature, Proven Platform for Cloud Integrations Guidance & Governance Foundation Pack Accelerators Enterprise Repository Management & Security Enterprise SOA Management Web Services Enterprise Manager Pack Manager Gateway 11 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Cloud Integration Implementation Considerations 12 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Top 5 Considerations for Hybrid Cloud Integration Implementations Connectivity Flexibility Visibility Security Scalability •  What are the •  How can I •  How can I •  How do I •  How do I best practices minimize gain visibility effectively ensure a to connect the impact over an manage consistent with my SaaS of change increasingly security in QoS from application? in the cloud distributed the cloud? cloud provider architecture providers service API that spans and provide or in my beyond my elasticity to business enterprise? scale-up or process? down? 13 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Differences with SaaS API Connectivity API Characteristics Oracle Fusion Oracle RightNow Salesforce.com Applications “Polymorphic” operations No – Simple WS Yes - RNObject Yes - sObject Session headers X-Tenant-Name ClientInfoHeader sessionID Authentication mechanisms Username token over Username token over HTTP Login call returns HTTP or SAML Session ID and service endpoint Object query approach Java Style (ADF-BC) SQL Style (ROQL) SQL Style (SOQL) API optimizations No – Simple WS Single request has multiple No – Simple WS operations (Batch) API limitations # of records Configurable 1K Inbound, 10K Outbound 200 Inbound 14 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Substitute Object Type in the Mapping Contact is an extension of RNObject and has to be substituted in XSL 15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Set the Web Service Session Header Tip SOA Suite can update BPEL partnerlink endpoint bindings e.g. after login to Salesforce.com 16 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Challenge: Manage Runtime Change Social Media & PaaS other Cloud V2010.04 Application Platforms Cloud SaaS Services V19.0 CRM V20.0 V2012.09 Release5 V2 Firewall Enterprise Gateway Customer Credit Inventory Production Payroll Order Status Check Check R11.5.10 V7.8 V4.6 V8.9 Release3 R12.1 On-Premise Legacy Applications 17 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Solution: Manage Runtime Change in a Hybrid Cloud Ecosystem using Oracle Service Bus SaaS Applications Social Media & Business / Hosted Apps other Cloud Trading Partners Oracle On-Demand Platforms Cloud Services Firewall FLEXIBILITY ü  Location transparency Service Virtualization and Mediation (Oracle Service Bus) ü  Protocol switching ü  Shape transformation Customer Credit Inventory Production Payroll Order ü  MEP mediation Status Check Check ü  Routing for versioning ü  Policy enforcement On-Premise Legacy ü  Security mediation Applications 18 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Minimize Change Impact via Loose Coupling Protect from Version Changes with Oracle Service Bus Virtualization Pooling Proxy Business Service SOAP JMS Oracle REST Service Bus Transport Switching Routing 19 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Aggregate Services using SOA Composites Implemented by Oracle BPEL Process Manager HR Admin Creates View Returned Data New Employee Record In FlexFields Update Employee Record New Hire Event Get Employee Data A C BPM D Create Badge E Request Credit Card Laptop Requisition B API client needs to poll message submission status Create coarse-grained services Externalize Business Logic and Business –  Technical service orchestration Rules –  Extend apps and create new value-add apps 20 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
SaaS Event Notifications and Call-Outs Fusion CRM Object Workflow Outbound Message • Real-time notification of Business Object triggered events • Sends Business Object payload to a pre-registered URL (intermediary WS) Oracle Public Cloud Cloud Applications 2. Invoke on-premise or any other cloud services Fusion CRM Account 1. SOAP call to On Premise Applications   Web  Service   on-premise URL Object Workflow Opportunity Endpoint   Outbound Message   Campaign On-­‐Premise   3. Callbacks via Business Object web services 21 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Multiple Levels of Defense in the Cloud First Line Of Second Line Of Last Mile Security Defense Defense HTTP, SOAP, REST*, XML, 3rd Party Partners JMS & ISV Applications HTTP, SOAP, Oracle Web REST*, XML, Web JMS Services Services Manager Cloud Oracle Oracle Web Oracle Applications Enterprise Services Service Gateway Manager Bus 3rd Party Web Shared Services Layer Mobile Services Applications WS-Security, • IP Throttling Basic Auth, • DoS Attacks Digest, X509, UNT, • XML Security SAML, • SQL Injection • Policy based security mediation • Externalize security Kerberos • Common policy model from service design Sign & Encrypt • Identity Mapping Internet DMZ Intranet 22 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Deliver Greater Visibility 20/20 Vision to Manage & Operate Integrations All-in-one Mgmt Business New Business Activity Integration Dashboard Console Transaction Mgmt Monitoring (Healthcare) §  Integrated SOA §  SOA Management Pack §  Significantly richer BAM, §  Pre-built Industry-specific Infrastructure provides provides monitoring and unified with Event Management for “end-to-end instance tracing of individual Processing and Dashboards tracking” across the transactions seamlessly integrated entire stack with Business Intelligence 23 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Oracle Enterprise Repository provides Centralized Visibility and Control for Services On-premise Public Cloud Policy Approval Compliance Reports Service approved Oracle with this Applications Enterprise Organization Cloud Services Repository` Agreements VISIBILITY CONTROL •  Federated view of services across providers •  Policy compliance checks before publication •  Dependency and impact analysis •  Centralized policies and workflow approvals •  SLA and ROI tracking •  Providers can publish to registry/repository •  Real-time service monitoring and management •  Service Lifecycle Management 24 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Ensure Scalability for your Cloud Initiatives It’s not just about tools! Oracle Service Bus Oracle Enterprise Architecture Design with Coherence Manager, BTM, BAM §  SOA Infrastructure §  Technical Operations: §  Integration Architecture: §  API Design: Canonical optimized with In- End-to-end visibility into Service versus Data versus Direct data Memory Caching transaction loads Integration structures Technology §  App Design: Maintain §  Message Exchange §  Provisioning: Scale-out §  Service Pooling and for load with virtual Quality of Service with Patterns: Synchronous Endpoint Management server assemblies provider variability versus Asynchronous 25 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Cloud  Integra;on  @BMC   Geeta  Pyne,  Director  –  Middleware   October  2nd,  2002    
Agenda   "   Role  of  Cloud  Applica;ons  @BMC   "   Cloud  Challenges   "   Cloud  Integra;on  Architecture  @BMC   "   Cloud  Integra;on  :  Requirements   "   Use  Cases   -  Sales  &  Marke;ng     -  Back  Office  produc;vity   "   Lessons  Learned   ©  Copyright  10/2/12  BMC  SoFware,  Inc   27  
BMC Business Process Model Role of Cloud Applications FORECAST   SUPPORT   STRATEGY   CONCEPT  TO   ACCOUNT   HIRE  TO   MARKET  TO  CASH   TO   TO   TO  PLAN   PRODUCT   TO  REPORT   RETIRE   DELIVERY   CONTROL   Corporate   PLM   CRM   ERP   Support   Strategy   PorEolio  Mgmt.   Marke9ng  Automa9on   Procurement   Finance   HR   Services   Gather     Plan     Manage  Ideas  &   Market     Introduce  New   Financial   Workforce     Informa;on   Corporate   and  Execute   Concepts   Products  &  Services   Products   Source  to   Management   Planning  &   Technology   Intelligence   Campaigns   Purchase   Talent  Review   Management   Sales  Automa9on   Manage     Manage     Procure     General  Financial   Selec/ng     Plan  Strategy   Market  &  Product   Manage   Manage   Legal   Sales  Force   to  Pay   Accoun;ng   and  Acquiring   Research   Customer   Opportuni/es   Accounts   Talent   Partner  Management   Customer  Care   Manage     Manage     Audit  &   On-­‐Boarding   Manage     Set  Goals   Manage     Manage   Product   Channel  Sales    Compliance   and   Facili;es   Channels   Customer  Care   PorXolio   Assimila/on       Services   Align     Manage  Product   Manage   Manage   Manage  Treasury   Managing   Organiza;on   Lifecycle   Professional   Educa/on   Opera;ons    and   Service  Desk   Service   Services   Rewarding   Performance   Order  Management   Developing     Manage  Technology   Process     Management   Asset  Management   Manage  Plan   Manage     and  Retaining   Alliances   Product  and   Process   Orders   Accoun;ng   Talent   Fulfill  orders   Pricing  Data   Quotes   Product  Dev.   Manage     Manage     Manage     Manage     Manage  Licenses  &   Manage   Informa;on   Projects   Billing   Receivables   En;tlements   Contracts     Develop  and   Planned   Cloud   On-­‐Premise     Current     Planned     Test  SoYware   Subscribed   Transi/on  to   Tbd   Target   Service   Cloud     Services   Service   Cloud   12+  Mos.   Service   6-­‐12  Mos.     ©  Copyright  10/2/12  BMC  SoFware,  Inc     28  
BMC SaaS Implementations Application Functionality Number of Seats Salesforce.com Sales Pipeline and Forecast Management 1,800 Eloqua Marketing 1,000 Open Air (NetSuite) Professional Services 600 Success Factors Employee Performance & Development 5,800 40,000 View Central (Rainmaker) Education Services (annual registrations) Rally Product Development 3,000 Cornerstone Employee Training 6,600 Clickability BMC.com Content Management 300 Fieldglass Contingent Worker Management Unlimited Peoplefluent New Employee Recruitment 6,600 Recently  Implemented:    iOffice,  SFDC  ChaLer,  Cloud  9,  ApLus   ©  Copyright  10/2/12  BMC  SoFware,  Inc   29  
Cloud  Challenges   "   Security   -  How  do  we  leverage  on  premise  Authen;ca;on  model  for  SaaS   "   Integra;on   -  Business  Process  spans  across  one  or  more  SaaS  and  on  premise  applica;ons   -  SaaS  needs  to  be  part  of  the  bigger  eco-­‐system  and  play  well   -  SaaS  needs  to  be  integrated  with  other  apps  and  databases  with  accepted  performance   "   Business  Process   -  Get  BUs  to  agree  on  how  they  want  SaaS  apps  configured….i.e.  driving  them  to  common   processes   "   Data  Governance   -  Master  Data,  data  governance     @BMC,  we  have  implemented  at  least  one  new  SaaS  app  per  quarter  since  the  first   calendar  quarter  of  2009   ©  Copyright  10/2/12  BMC  SoFware,  Inc   30  
Cloud  Integra;on  :  Conceptual  Architecture   q  70%  of  Business  on  Cloud   q  Oracle  Middleware  is  the   Enterprise  Integra;on  Plaaorm   q  Reusable  Services  and  Canonicals   q  OSB  for  end  point  virtualiza;on   q  Custom  J2EE  framework  for  REST;   POC  using  OSB   q  CLEO  VLTrader  used  for  bulk  data   integra;on   q  Security  via  LB,  IPS/IDS,  Applica;on   Firewall   q  EvaluaCng  SaaS  connectors   ©  Copyright  10/2/12  BMC  SoFware,  Inc   31  
Cloud  Integra;on  :  Requirements   Security,  Performance,  Reliability,  Availability   "   Applica;on/Data  Integra;on  (Outbound  and  Inbound)   -  Request/Reply  (Synchronous  &  Asynchronous  )   -  Pub/Sub  (JMS)   -  API  :  RESTful,  SOAP,  HTTP/POX   "   Bulk  Data  Integra;on  (Outbound  and  Inbound)   -  Secure  File  transfer  (Various  formats)   -  Transforma;on  and  Data  introspec;on  coupled  with  SFTP   "   Security   -  HTTPS   -  Basic  authen;ca;on   -  Custom  Header  for  OpenAir,  WS-­‐Security  for  CSOD  or  Custom  Header  for  CSOD   -  OAuth  (in  POC  with  SFDC)   "   Reprocessing/Resending   -  Guaranteed  delivery  &  once  and  only  once   -  Queuing  to  handle  non  availability  of  SaaS  services  (outages)     "   Performance  &  SLA   -  Delivered  within  expected  response  ;me     ©  Copyright  10/2/12  BMC  SoFware,  Inc   32  
Use  cases  :  Enabling  Sales,  Marke;ng  and  Back  office   "   Configure,  Price,  Quote  :  Apius  &  SFDC   -  Provide  an  online  and  mobile  guided  selling  tool  to  automate  the  configura;on,   pricing  and  quo;ng  process  and  enable  up-­‐sell/cross-­‐sell   "   Office  space  management  :  iOffice   -  Automate  office  space  planning  and  reloca;on  management   "   Employee  Onboarding   -  Provide  Employee  informa;on  to  SaaS  including  auto  provisioning   "   Marke;ng  Automa;on  :  Lead  Lifecycle  Management  :  Eloqua  &  SFDC   -  Marke;ng,  Campaign,  Lead  and  Contact  Management   "   Learning  Management  System  :  Cornerstone  On  Demand   -  Integrated  LMS  for  both  Employees  and  Partners;  integrated  with  Successfactors   ©  Copyright  10/2/12  BMC  SoFware,  Inc   33  
Configure,  Price  and  Quote  :  Apius   Business  benefit  :  Automate  the  configura;on,  pricing  and  quo;ng  process  and  enable  up-­‐sell/cross-­‐sell   Challenges   q  No  SFDC  Connector  to  simplify   mul;ple  WS  integra;ons   q  Dealing  with  SFDC  WSDLs  are   not  trivial   q  Limita;ons  on  SFDC  WSDLs     resul;ng  In  complex  logic  in   OSB/SOA   q  SSL/HTTPS  for  Inbound     q  SOAP  Authen;ca;on  for   Outbound   q  Sockets,  Adapters  on  OSB   q  Enterprise  Canonicals  &   Services   ©  Copyright  10/2/12  BMC  SoFware,  Inc   34  
CPQ  Interface  Architecture       q  Sync  Req/Reply  for  Pricing   q  Async  Req/Reply  for   Product  Hierarchy   q  Sync  createQuote     ©  Copyright  10/2/12  BMC  SoFware,  Inc   35  
Office  space  Automa;on  :  iOffice   Business  benefit  :  Automate  office  space  planning  and  reloca;on  management   Challenges   q  Hand  holding  with  Vendor   in  the  overall  SDLC  process     q  OHR-­‐ioffice  sending  all  EMP  records.  Updates  (Creates  handled  in  updates  as   well)  and  Terminates.   q  iOffice-­‐OHR.  Sending  back  iOffice  number  back  to  Oracle.   q  iOffice-­‐ITSM.  Same  info  as  point  2  goes  to  ITSM  also.     q  ITSM-­‐iOffice.  An  ITSM  service  request  sent  across.     q  ITSM-­‐iOffice.  A  request  that  is  being  cancelled  in  ITSM  is  being  sent  to  iOffice.   ©  Copyright  10/2/12  BMC  SoFware,  Inc   36  
Employee  Onboarding   Business  benefit:  Provide  Employee  informa;on  to  SaaS  in  near  real  ;me,  including  auto  provisioning   q  Oracle  HR  is  the  Master   q  New  hire,  update,  terminate   events   q  Provisioning  via  Control  SA   q  AD  and  LDAP  for  Directory   q  Okta  for  SSO     q  Near  real-­‐;me  sync  of   Employee  info,  profile  with   SaaS  Employee  Data  stores   q  EBS  adapter  in  OSB   q  AIA  Canonical  Employee   Service   Challenges     q  Handling  Mass  update  in   Oracle  HR  and  sync’ing  with   all  receiving  systems   ©  Copyright  10/2/12  BMC  SoFware,  Inc   37  
Employee  onboarding  :  OpenAir  integra;on   ©  Copyright  10/2/12  BMC  SoFware,  Inc   38  
Marke;ng  Automa;on  :  Lead  Lifecycle  Management  Eloqua/ SFDC   Business  benefit:  Marke;ng,  Campaign,  Lead  and  Contact  Management   Challenges   q  Limita;ons  on  number  of   Requests  per  sec,  number  of   concurrent  sessions   q  Work  around  with  HTTP  Forms   Contact   q  Contacts  created  in  Eloqua  sent  to  SFDC   via  na;ve  SFDC  –Eloqua  integra;on   q  Contacts  sent  to  MDM  and  cleansed   and  then  uploaded  via  web  form  POST   Account   q  Accounts  created  in  SFDC;  Eloqua  na;ve   integra;on;  and  pushed  to  MDM  via   SOA   q  Accounts  are  cleansed  against  MDM   and  sent  back  to  Eloqua   Opportunity   q  Opportunity  entered  in  SFDC  pushed  to   OE+  and  Elqua  uses  na;ve  integra;on   to  pull   q  Flaiened  Opportunity  sent  back  to   Eloqua   ©  Copyright  10/2/12  BMC  SoFware,  Inc   39  
Learning  Management  System  :  Cornerstone  On  Demand   Business  benefit  :  Integrated  LMS  for  both  Employees  and  Partners;  integrated  with  Successfactors   Challenges   q  No  CSOD  Connector  to  simplify   integra;ons   q  CSOD  WS  not  standards   compliant   q  Custom  Header  for   Authoriza;on   ©  Copyright  10/2/12  BMC  SoFware,  Inc   40  
Cloud  Integra;on  with  Oracle  SOA  :  Lessons  learned  &  work   around   "   No  SaaS  adapters;  every  implementa;on  is  Unique;  looking  at  SaaS  connectors   "   Interfaces  are  dictated  by  SaaS  vendors;  wide  variety  (SOAP,  REST,  Socket,  HTTP/ POX,  SFTP);  Flexibility  of  Oracle  OSB/SOA  helps  to  support   "   Every  vendor  has  their  way  to  handle  Security;  WS-­‐Security,  Custom  Header;   Support  in  OSB  helps  to  adhere  to  disparate  requirements   "   Transac;on  traceability;  OSB  and  SOA  suite  are  not  integrated;  Plan  is  to   implement  BTM  to  enable  end  to  end  visibility   "   Lack  of  REST  support  in  BPEL  Process  Manager;  used  custom  J2EE  framework;  plan   to  leverage  OSB   "   Lack  of  MFT  in  SOA  suite;  introduced  MFT  product  to  complement  and  sCll   integrate  with  Oracle  FMW   "   Message  Sequencing;  messages  need  to  be  delivered  in  right  sequence;  custom   complex  logic  had  to  be  developed   ©  Copyright  10/2/12  BMC  SoFware,  Inc   41  
Learn  more  at  www.bmc.com   ©  Copyright  10/2/12  BMC  SoFware,  Inc   42  
Oracle SOA Suite Service Integration for Cloud and Mobile Applications ü Simplifies and secures connectivity across cloud, mobile, and on-premise environments ü Complete and unified cloud integration platform for end-to-end business visibility ü Increases business agility and scalability for cloud integrations 43 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Suggested Cloud Integration Sessions CON8685  Oracle  Fusion  Applica/ons:  Best  Prac/ces  in  Integra/on   Design  Paaerns   When:  Tue  Oct  2nd  1:15pm  (That’s  today,  in  approximately  30  minutes)   Where:  Palace  Hotel  –  Telegraph     CON8642  Cloud  and  On-­‐Premises  Applica/ons  Integra/on,  Using   Oracle  Integra/on  Adapters   When:  Wed  Oct  3rd  1:15pm   Where:  Moscone  South  -­‐  310     44   Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Get Connected – Oracle Social Media SOA and Integration Twiaer   twiier.com/OracleSOA   Facebook   facebook.com/OracleSOA   LinkedIn   Oracle  SOA   Oracle  SOA  blog   blogs.oracle.com/SOA   Oracle  SOA  Web  site   oracle.com/SOA   45 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.  
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Soa cloud con8968_pdf_8968_0001

  • 1. 1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 2. How to Integrate Cloud Applications with Oracle SOA Suite Rajesh Raheja Sr. Director, Product Management Oracle Fusion Middleware Business Integration Geeta Pyne Director – Middleware @RahejaRajesh BMC Software 2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. #oow CON8968
  • 3. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 4. Program Agenda §  Planning for Cloud Integration Projects §  Cloud Integration Implementation Considerations §  Case Study: Cloud Integrations @BMC 4 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 5. Planning for Cloud Integration Projects 5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 6. Is This Your Cloud Integration Architecture? Social Media & PaaS other Cloud V2010.04 Application Platforms Cloud SaaS Services V19.0 CRM V20.0 V2012.09 Release5 V2 Firewall Enterprise Gateway û  No strategic IT vision û  Brittle, difficult to upgrade Customer Credit Inventory û  No centralized monitoring Status Check Production Payroll Order Check û  Scattered security policies R11.5.10 V7.8 V4.6 V8.9 Release3 R12.1 û  No clear accountability û  Lack of audits/compliance On-Premise Legacy Applications û  Varied skill set needs 6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 7. Integration Is Complex Because There are No Standards for Functional API Semantics! Technical Standards Functional Standards ü HTTP  Semantic Interoperability ü SSL  Customizations, Rules ü SOAP  AuthN e.g. Login/Session ü WSDL  AuthZ e.g. RBAC ü XML/XSD  QoS message delivery ü REST  API Patterns SaaS API ü JSON  Query APIs Style ü SAML # of Apps / SDKs /  ISV/Partner APIs ü WS-* Instances / Releases X Mobile Clients  Data Integration Strategy 7 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 8. The Hype of “Simple SaaS Integrations” Leads to Integration Headaches 8 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 9. Plan for Cloud Integration as any Application Integration Project Data Model Differences Functional Configuration Design Time Governance •  Data attribution •  Setup structure difference •  API programming model •  De-normalized hierarchies •  Hierarchy structures •  Service granularity •  Attribute semantics •  Effective dates difference •  Canonical data model •  Data striping •  Seed data difference •  Service SLA/contracts •  Logic and constraints •  Locale differences •  Quality of Service Business Process Customization/Extension Non-Functional Setup •  Transaction traceability •  Data mapping changes •  Identity management and interface design •  Mapping customizations •  Role based access control •  Batch vs. transactional •  Semantic data extension •  Size, frequency of data •  Exception management technologies e.g. KFF •  Latency and throughput •  Visibility differences •  Process customizations •  Response time needs •  Accounting differences 9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 10. Cloud Integration Challenges are NOT New, and Neither are the Solutions Analytics Business Activity Monitoring Event Processing Orchestration BPEL Process Manager Business Rules Service Virtualization & Mediation Service Bus Connectivity Cloud On-premise Business to Business Apps Services Platform Apps Mainframe DB EDI XML Industry 10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 11. Oracle SOA Suite Provides a Mature, Proven Platform for Cloud Integrations Guidance & Governance Foundation Pack Accelerators Enterprise Repository Management & Security Enterprise SOA Management Web Services Enterprise Manager Pack Manager Gateway 11 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 12. Cloud Integration Implementation Considerations 12 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 13. Top 5 Considerations for Hybrid Cloud Integration Implementations Connectivity Flexibility Visibility Security Scalability •  What are the •  How can I •  How can I •  How do I •  How do I best practices minimize gain visibility effectively ensure a to connect the impact over an manage consistent with my SaaS of change increasingly security in QoS from application? in the cloud distributed the cloud? cloud provider architecture providers service API that spans and provide or in my beyond my elasticity to business enterprise? scale-up or process? down? 13 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 14. Differences with SaaS API Connectivity API Characteristics Oracle Fusion Oracle RightNow Salesforce.com Applications “Polymorphic” operations No – Simple WS Yes - RNObject Yes - sObject Session headers X-Tenant-Name ClientInfoHeader sessionID Authentication mechanisms Username token over Username token over HTTP Login call returns HTTP or SAML Session ID and service endpoint Object query approach Java Style (ADF-BC) SQL Style (ROQL) SQL Style (SOQL) API optimizations No – Simple WS Single request has multiple No – Simple WS operations (Batch) API limitations # of records Configurable 1K Inbound, 10K Outbound 200 Inbound 14 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 15. Substitute Object Type in the Mapping Contact is an extension of RNObject and has to be substituted in XSL 15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 16. Set the Web Service Session Header Tip SOA Suite can update BPEL partnerlink endpoint bindings e.g. after login to Salesforce.com 16 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 17. Challenge: Manage Runtime Change Social Media & PaaS other Cloud V2010.04 Application Platforms Cloud SaaS Services V19.0 CRM V20.0 V2012.09 Release5 V2 Firewall Enterprise Gateway Customer Credit Inventory Production Payroll Order Status Check Check R11.5.10 V7.8 V4.6 V8.9 Release3 R12.1 On-Premise Legacy Applications 17 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 18. Solution: Manage Runtime Change in a Hybrid Cloud Ecosystem using Oracle Service Bus SaaS Applications Social Media & Business / Hosted Apps other Cloud Trading Partners Oracle On-Demand Platforms Cloud Services Firewall FLEXIBILITY ü  Location transparency Service Virtualization and Mediation (Oracle Service Bus) ü  Protocol switching ü  Shape transformation Customer Credit Inventory Production Payroll Order ü  MEP mediation Status Check Check ü  Routing for versioning ü  Policy enforcement On-Premise Legacy ü  Security mediation Applications 18 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 19. Minimize Change Impact via Loose Coupling Protect from Version Changes with Oracle Service Bus Virtualization Pooling Proxy Business Service SOAP JMS Oracle REST Service Bus Transport Switching Routing 19 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 20. Aggregate Services using SOA Composites Implemented by Oracle BPEL Process Manager HR Admin Creates View Returned Data New Employee Record In FlexFields Update Employee Record New Hire Event Get Employee Data A C BPM D Create Badge E Request Credit Card Laptop Requisition B API client needs to poll message submission status Create coarse-grained services Externalize Business Logic and Business –  Technical service orchestration Rules –  Extend apps and create new value-add apps 20 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 21. SaaS Event Notifications and Call-Outs Fusion CRM Object Workflow Outbound Message • Real-time notification of Business Object triggered events • Sends Business Object payload to a pre-registered URL (intermediary WS) Oracle Public Cloud Cloud Applications 2. Invoke on-premise or any other cloud services Fusion CRM Account 1. SOAP call to On Premise Applications   Web  Service   on-premise URL Object Workflow Opportunity Endpoint   Outbound Message   Campaign On-­‐Premise   3. Callbacks via Business Object web services 21 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 22. Multiple Levels of Defense in the Cloud First Line Of Second Line Of Last Mile Security Defense Defense HTTP, SOAP, REST*, XML, 3rd Party Partners JMS & ISV Applications HTTP, SOAP, Oracle Web REST*, XML, Web JMS Services Services Manager Cloud Oracle Oracle Web Oracle Applications Enterprise Services Service Gateway Manager Bus 3rd Party Web Shared Services Layer Mobile Services Applications WS-Security, • IP Throttling Basic Auth, • DoS Attacks Digest, X509, UNT, • XML Security SAML, • SQL Injection • Policy based security mediation • Externalize security Kerberos • Common policy model from service design Sign & Encrypt • Identity Mapping Internet DMZ Intranet 22 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 23. Deliver Greater Visibility 20/20 Vision to Manage & Operate Integrations All-in-one Mgmt Business New Business Activity Integration Dashboard Console Transaction Mgmt Monitoring (Healthcare) §  Integrated SOA §  SOA Management Pack §  Significantly richer BAM, §  Pre-built Industry-specific Infrastructure provides provides monitoring and unified with Event Management for “end-to-end instance tracing of individual Processing and Dashboards tracking” across the transactions seamlessly integrated entire stack with Business Intelligence 23 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 24. Oracle Enterprise Repository provides Centralized Visibility and Control for Services On-premise Public Cloud Policy Approval Compliance Reports Service approved Oracle with this Applications Enterprise Organization Cloud Services Repository` Agreements VISIBILITY CONTROL •  Federated view of services across providers •  Policy compliance checks before publication •  Dependency and impact analysis •  Centralized policies and workflow approvals •  SLA and ROI tracking •  Providers can publish to registry/repository •  Real-time service monitoring and management •  Service Lifecycle Management 24 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 25. Ensure Scalability for your Cloud Initiatives It’s not just about tools! Oracle Service Bus Oracle Enterprise Architecture Design with Coherence Manager, BTM, BAM §  SOA Infrastructure §  Technical Operations: §  Integration Architecture: §  API Design: Canonical optimized with In- End-to-end visibility into Service versus Data versus Direct data Memory Caching transaction loads Integration structures Technology §  App Design: Maintain §  Message Exchange §  Provisioning: Scale-out §  Service Pooling and for load with virtual Quality of Service with Patterns: Synchronous Endpoint Management server assemblies provider variability versus Asynchronous 25 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 26. Cloud  Integra;on  @BMC   Geeta  Pyne,  Director  –  Middleware   October  2nd,  2002    
  • 27. Agenda   "   Role  of  Cloud  Applica;ons  @BMC   "   Cloud  Challenges   "   Cloud  Integra;on  Architecture  @BMC   "   Cloud  Integra;on  :  Requirements   "   Use  Cases   -  Sales  &  Marke;ng     -  Back  Office  produc;vity   "   Lessons  Learned   ©  Copyright  10/2/12  BMC  SoFware,  Inc   27  
  • 28. BMC Business Process Model Role of Cloud Applications FORECAST   SUPPORT   STRATEGY   CONCEPT  TO   ACCOUNT   HIRE  TO   MARKET  TO  CASH   TO   TO   TO  PLAN   PRODUCT   TO  REPORT   RETIRE   DELIVERY   CONTROL   Corporate   PLM   CRM   ERP   Support   Strategy   PorEolio  Mgmt.   Marke9ng  Automa9on   Procurement   Finance   HR   Services   Gather     Plan     Manage  Ideas  &   Market     Introduce  New   Financial   Workforce     Informa;on   Corporate   and  Execute   Concepts   Products  &  Services   Products   Source  to   Management   Planning  &   Technology   Intelligence   Campaigns   Purchase   Talent  Review   Management   Sales  Automa9on   Manage     Manage     Procure     General  Financial   Selec/ng     Plan  Strategy   Market  &  Product   Manage   Manage   Legal   Sales  Force   to  Pay   Accoun;ng   and  Acquiring   Research   Customer   Opportuni/es   Accounts   Talent   Partner  Management   Customer  Care   Manage     Manage     Audit  &   On-­‐Boarding   Manage     Set  Goals   Manage     Manage   Product   Channel  Sales    Compliance   and   Facili;es   Channels   Customer  Care   PorXolio   Assimila/on       Services   Align     Manage  Product   Manage   Manage   Manage  Treasury   Managing   Organiza;on   Lifecycle   Professional   Educa/on   Opera;ons    and   Service  Desk   Service   Services   Rewarding   Performance   Order  Management   Developing     Manage  Technology   Process     Management   Asset  Management   Manage  Plan   Manage     and  Retaining   Alliances   Product  and   Process   Orders   Accoun;ng   Talent   Fulfill  orders   Pricing  Data   Quotes   Product  Dev.   Manage     Manage     Manage     Manage     Manage  Licenses  &   Manage   Informa;on   Projects   Billing   Receivables   En;tlements   Contracts     Develop  and   Planned   Cloud   On-­‐Premise     Current     Planned     Test  SoYware   Subscribed   Transi/on  to   Tbd   Target   Service   Cloud     Services   Service   Cloud   12+  Mos.   Service   6-­‐12  Mos.     ©  Copyright  10/2/12  BMC  SoFware,  Inc     28  
  • 29. BMC SaaS Implementations Application Functionality Number of Seats Salesforce.com Sales Pipeline and Forecast Management 1,800 Eloqua Marketing 1,000 Open Air (NetSuite) Professional Services 600 Success Factors Employee Performance & Development 5,800 40,000 View Central (Rainmaker) Education Services (annual registrations) Rally Product Development 3,000 Cornerstone Employee Training 6,600 Clickability BMC.com Content Management 300 Fieldglass Contingent Worker Management Unlimited Peoplefluent New Employee Recruitment 6,600 Recently  Implemented:    iOffice,  SFDC  ChaLer,  Cloud  9,  ApLus   ©  Copyright  10/2/12  BMC  SoFware,  Inc   29  
  • 30. Cloud  Challenges   "   Security   -  How  do  we  leverage  on  premise  Authen;ca;on  model  for  SaaS   "   Integra;on   -  Business  Process  spans  across  one  or  more  SaaS  and  on  premise  applica;ons   -  SaaS  needs  to  be  part  of  the  bigger  eco-­‐system  and  play  well   -  SaaS  needs  to  be  integrated  with  other  apps  and  databases  with  accepted  performance   "   Business  Process   -  Get  BUs  to  agree  on  how  they  want  SaaS  apps  configured….i.e.  driving  them  to  common   processes   "   Data  Governance   -  Master  Data,  data  governance     @BMC,  we  have  implemented  at  least  one  new  SaaS  app  per  quarter  since  the  first   calendar  quarter  of  2009   ©  Copyright  10/2/12  BMC  SoFware,  Inc   30  
  • 31. Cloud  Integra;on  :  Conceptual  Architecture   q  70%  of  Business  on  Cloud   q  Oracle  Middleware  is  the   Enterprise  Integra;on  Plaaorm   q  Reusable  Services  and  Canonicals   q  OSB  for  end  point  virtualiza;on   q  Custom  J2EE  framework  for  REST;   POC  using  OSB   q  CLEO  VLTrader  used  for  bulk  data   integra;on   q  Security  via  LB,  IPS/IDS,  Applica;on   Firewall   q  EvaluaCng  SaaS  connectors   ©  Copyright  10/2/12  BMC  SoFware,  Inc   31  
  • 32. Cloud  Integra;on  :  Requirements   Security,  Performance,  Reliability,  Availability   "   Applica;on/Data  Integra;on  (Outbound  and  Inbound)   -  Request/Reply  (Synchronous  &  Asynchronous  )   -  Pub/Sub  (JMS)   -  API  :  RESTful,  SOAP,  HTTP/POX   "   Bulk  Data  Integra;on  (Outbound  and  Inbound)   -  Secure  File  transfer  (Various  formats)   -  Transforma;on  and  Data  introspec;on  coupled  with  SFTP   "   Security   -  HTTPS   -  Basic  authen;ca;on   -  Custom  Header  for  OpenAir,  WS-­‐Security  for  CSOD  or  Custom  Header  for  CSOD   -  OAuth  (in  POC  with  SFDC)   "   Reprocessing/Resending   -  Guaranteed  delivery  &  once  and  only  once   -  Queuing  to  handle  non  availability  of  SaaS  services  (outages)     "   Performance  &  SLA   -  Delivered  within  expected  response  ;me     ©  Copyright  10/2/12  BMC  SoFware,  Inc   32  
  • 33. Use  cases  :  Enabling  Sales,  Marke;ng  and  Back  office   "   Configure,  Price,  Quote  :  Apius  &  SFDC   -  Provide  an  online  and  mobile  guided  selling  tool  to  automate  the  configura;on,   pricing  and  quo;ng  process  and  enable  up-­‐sell/cross-­‐sell   "   Office  space  management  :  iOffice   -  Automate  office  space  planning  and  reloca;on  management   "   Employee  Onboarding   -  Provide  Employee  informa;on  to  SaaS  including  auto  provisioning   "   Marke;ng  Automa;on  :  Lead  Lifecycle  Management  :  Eloqua  &  SFDC   -  Marke;ng,  Campaign,  Lead  and  Contact  Management   "   Learning  Management  System  :  Cornerstone  On  Demand   -  Integrated  LMS  for  both  Employees  and  Partners;  integrated  with  Successfactors   ©  Copyright  10/2/12  BMC  SoFware,  Inc   33  
  • 34. Configure,  Price  and  Quote  :  Apius   Business  benefit  :  Automate  the  configura;on,  pricing  and  quo;ng  process  and  enable  up-­‐sell/cross-­‐sell   Challenges   q  No  SFDC  Connector  to  simplify   mul;ple  WS  integra;ons   q  Dealing  with  SFDC  WSDLs  are   not  trivial   q  Limita;ons  on  SFDC  WSDLs     resul;ng  In  complex  logic  in   OSB/SOA   q  SSL/HTTPS  for  Inbound     q  SOAP  Authen;ca;on  for   Outbound   q  Sockets,  Adapters  on  OSB   q  Enterprise  Canonicals  &   Services   ©  Copyright  10/2/12  BMC  SoFware,  Inc   34  
  • 35. CPQ  Interface  Architecture       q  Sync  Req/Reply  for  Pricing   q  Async  Req/Reply  for   Product  Hierarchy   q  Sync  createQuote     ©  Copyright  10/2/12  BMC  SoFware,  Inc   35  
  • 36. Office  space  Automa;on  :  iOffice   Business  benefit  :  Automate  office  space  planning  and  reloca;on  management   Challenges   q  Hand  holding  with  Vendor   in  the  overall  SDLC  process     q  OHR-­‐ioffice  sending  all  EMP  records.  Updates  (Creates  handled  in  updates  as   well)  and  Terminates.   q  iOffice-­‐OHR.  Sending  back  iOffice  number  back  to  Oracle.   q  iOffice-­‐ITSM.  Same  info  as  point  2  goes  to  ITSM  also.     q  ITSM-­‐iOffice.  An  ITSM  service  request  sent  across.     q  ITSM-­‐iOffice.  A  request  that  is  being  cancelled  in  ITSM  is  being  sent  to  iOffice.   ©  Copyright  10/2/12  BMC  SoFware,  Inc   36  
  • 37. Employee  Onboarding   Business  benefit:  Provide  Employee  informa;on  to  SaaS  in  near  real  ;me,  including  auto  provisioning   q  Oracle  HR  is  the  Master   q  New  hire,  update,  terminate   events   q  Provisioning  via  Control  SA   q  AD  and  LDAP  for  Directory   q  Okta  for  SSO     q  Near  real-­‐;me  sync  of   Employee  info,  profile  with   SaaS  Employee  Data  stores   q  EBS  adapter  in  OSB   q  AIA  Canonical  Employee   Service   Challenges     q  Handling  Mass  update  in   Oracle  HR  and  sync’ing  with   all  receiving  systems   ©  Copyright  10/2/12  BMC  SoFware,  Inc   37  
  • 38. Employee  onboarding  :  OpenAir  integra;on   ©  Copyright  10/2/12  BMC  SoFware,  Inc   38  
  • 39. Marke;ng  Automa;on  :  Lead  Lifecycle  Management  Eloqua/ SFDC   Business  benefit:  Marke;ng,  Campaign,  Lead  and  Contact  Management   Challenges   q  Limita;ons  on  number  of   Requests  per  sec,  number  of   concurrent  sessions   q  Work  around  with  HTTP  Forms   Contact   q  Contacts  created  in  Eloqua  sent  to  SFDC   via  na;ve  SFDC  –Eloqua  integra;on   q  Contacts  sent  to  MDM  and  cleansed   and  then  uploaded  via  web  form  POST   Account   q  Accounts  created  in  SFDC;  Eloqua  na;ve   integra;on;  and  pushed  to  MDM  via   SOA   q  Accounts  are  cleansed  against  MDM   and  sent  back  to  Eloqua   Opportunity   q  Opportunity  entered  in  SFDC  pushed  to   OE+  and  Elqua  uses  na;ve  integra;on   to  pull   q  Flaiened  Opportunity  sent  back  to   Eloqua   ©  Copyright  10/2/12  BMC  SoFware,  Inc   39  
  • 40. Learning  Management  System  :  Cornerstone  On  Demand   Business  benefit  :  Integrated  LMS  for  both  Employees  and  Partners;  integrated  with  Successfactors   Challenges   q  No  CSOD  Connector  to  simplify   integra;ons   q  CSOD  WS  not  standards   compliant   q  Custom  Header  for   Authoriza;on   ©  Copyright  10/2/12  BMC  SoFware,  Inc   40  
  • 41. Cloud  Integra;on  with  Oracle  SOA  :  Lessons  learned  &  work   around   "   No  SaaS  adapters;  every  implementa;on  is  Unique;  looking  at  SaaS  connectors   "   Interfaces  are  dictated  by  SaaS  vendors;  wide  variety  (SOAP,  REST,  Socket,  HTTP/ POX,  SFTP);  Flexibility  of  Oracle  OSB/SOA  helps  to  support   "   Every  vendor  has  their  way  to  handle  Security;  WS-­‐Security,  Custom  Header;   Support  in  OSB  helps  to  adhere  to  disparate  requirements   "   Transac;on  traceability;  OSB  and  SOA  suite  are  not  integrated;  Plan  is  to   implement  BTM  to  enable  end  to  end  visibility   "   Lack  of  REST  support  in  BPEL  Process  Manager;  used  custom  J2EE  framework;  plan   to  leverage  OSB   "   Lack  of  MFT  in  SOA  suite;  introduced  MFT  product  to  complement  and  sCll   integrate  with  Oracle  FMW   "   Message  Sequencing;  messages  need  to  be  delivered  in  right  sequence;  custom   complex  logic  had  to  be  developed   ©  Copyright  10/2/12  BMC  SoFware,  Inc   41  
  • 42. Learn  more  at  www.bmc.com   ©  Copyright  10/2/12  BMC  SoFware,  Inc   42  
  • 43. Oracle SOA Suite Service Integration for Cloud and Mobile Applications ü Simplifies and secures connectivity across cloud, mobile, and on-premise environments ü Complete and unified cloud integration platform for end-to-end business visibility ü Increases business agility and scalability for cloud integrations 43 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 44. Suggested Cloud Integration Sessions CON8685  Oracle  Fusion  Applica/ons:  Best  Prac/ces  in  Integra/on   Design  Paaerns   When:  Tue  Oct  2nd  1:15pm  (That’s  today,  in  approximately  30  minutes)   Where:  Palace  Hotel  –  Telegraph     CON8642  Cloud  and  On-­‐Premises  Applica/ons  Integra/on,  Using   Oracle  Integra/on  Adapters   When:  Wed  Oct  3rd  1:15pm   Where:  Moscone  South  -­‐  310     44   Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 45. Get Connected – Oracle Social Media SOA and Integration Twiaer   twiier.com/OracleSOA   Facebook   facebook.com/OracleSOA   LinkedIn   Oracle  SOA   Oracle  SOA  blog   blogs.oracle.com/SOA   Oracle  SOA  Web  site   oracle.com/SOA   45 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.  
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