M&OB - Groups
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The document discusses various aspects of management and organizational behavior, focusing on different types of work groups, both formal and informal, their formation, and the dynamics involved in team building and conflict resolution. It also explores the nature of power and politics within organizations, outlining different sources of power, effectiveness of power tactics, and the importance of ethical behavior in a workplace context. Moreover, it emphasizes the significance of building trust and collaboration among team members to enhance productivity.
M&OB - Groups
- 1. MANAGEMENT AND ORGANIZATIONAL BEHAVIOUR GROUPS Learnito Study Series for Business Students Notes, Presentations, MCQs and more available at www.learnito.com/catalog www.learnito.com M&OB 1
- 2. Groups DEFINITION: – A work group is collection of two or more individuals, working for a common goal and are interdependent. www.learnito.com M&OB 2
- 3. Types of Groups Formal Group Formal group is designated work group defined by the organizational structure. It is collection of employees who work together to contribute towards achievement of organizational objective. Formal groups are formed based on the work and human resources required by skill, knowledge and experience to achieve organizational task. • Command Group: It is formed to carry out a specific task. There is a leader in a group who is also designated by the organization • Committee: The other form of formal group is committee. It can be of permanent or temporary nature. Planning committee, finance committees are of permanent nature, they keep working all along and have a designated authority to control the work. www.learnito.com M&OB 3
- 4. Types of Groups Informal Groups Informal groups are groups that are not formally organized in the work system to get the job done but develop on their own randomly at workplaces because of common interest and mutual liking of the group members. Features of Informal groups a) Informal groups are formed by various members themselves, it has no official sanctity. b) These groups are formed based on commonality of culture, religious function, liking for each other and common interests. c) Their contribution for success of formal group is immense if properly handled by official authority. d) These groups evolve their own structure, elect their own leaders and have followers. e) They represent the human side of an organization. f) The group exist without any rigid rules. Their common interest is bond for existence. www.learnito.com M&OB 4
- 5. Types of Groups Psychological Groups Behavior that is related to behavior of group members in informal group and involving themselves in various activities, interactions and sentiments based on common interests, value system and social bondage they develop. www.learnito.com M&OB 5
- 6. Formation of Groups • Forming • Storming • Norming • Performing • Adjourning www.learnito.com M&OB 6
- 7. Teams • BUILDING EFFECTIVE TEAMS: – Build trust and respect. Nurture a team-oriented environment based on trust and respect, without which there will only be limited success. – Be true to your word. – Organize a meeting for all employees. – Take advantage of conflict. – Make hiring a team effort. www.learnito.com M&OB 7
- 8. Teams - Conflict CONFLICT - MEANING: – Conflict can be defined as the “process that begins when one party perceives that another party has negatively affected something that the first party cares about. PROCESS OF CONFLICT – Step 1 - Latent Conflict – Step 2 - Perceived Conflict – Step 3 - Felt Conflict – Step 4 - Manifest Conflict www.learnito.com M&OB 8
- 9. Teams – Conflict, Cont’d CONFLICT RESOLUTION Conflict between parties can be resolved by five different modes. – Avoidance – Competing – Collaborating – Accommodating – Compromising www.learnito.com M&OB 9
- 10. Teams/ Power and Politics BASIS OF POWER –“Power is the ability to get things done.” –Power is also used to control various activities of individuals and groups. –Politics is a process whereby power is acquired and used to influence behavior of others. It is endemic to every organization. www.learnito.com M&OB 10
- 11. Sources of Power a) Rewards: This power source derives from the person’s control over resources. b) Coercive: The power to punish or reward the power to threaten and to use one’s position to force others to take action. It reflects the extent to which a manager. c) Legitimate: The power which is exercised in accordance with organizational rules. d) Referent: This depends on charisma or personal attraction of the individual. e) Expert: Power which derives from knowledge. f) Information: Information about people, events or other facts assist prediction about future behavior or events. www.learnito.com M&OB 11
- 12. Power and Politics EFFECTIVENESS OF POWER TACTICS • Assertiveness: ordering, nagging, setting deadlines, and verbal confrontation • Integration: using flattery and acting friendly, polite, or humble • Rationality: using logic, reason, planning, and compromise • Exchange: doing favors or offering to trade favors • Upward appeal: making formal or informal appeals to organizational superiors for intervention • Coalition formation: seeking united support from other organizational members. www.learnito.com M&OB 12
- 13. ETHICS OF BEHAVING POLITICALLY 1) to demonstrate a concern for ethics, 2) to transmit ethical values and standards to those working in the organization, and 3) to affect employee behavior by establishing behavioral expectations. • Ethical behavior – The employees shall maintain a professional attitude and shall act with integrity in regard to colleagues in the profession. – The employees shall respect the reputation of colleagues and shall refrain from making false or malicious statements about colleagues. – The employees shall respect the integrity of other employees’ studios and shall not actively recruit students from another studio. Power and Politics – Ethical Behavior www.learnito.com M&OB 13
- 14. Learnito Study Series for Business Students Notes, Presentations, MCQs and more available at www.learnito.com/catalog www.learnito.com M&OB 14