Mod7
- 1. Transfer of Training & Training Evaluation Note: This slide presentation highlights the key concepts from Noe, Chapters 5 & 6. It should not be regarded as a substitute for reading the chapter material.
- 2. Transfer of Training Transfer of training occurs when trainees continue to apply the learned skills to their job/workplace situations Effective transfer of training depends on Trainee Characteristics Training Design Work Environment
- 3. The Transfer Process It is useful to see training as a transfer process with four general outcomes (see figure on next slide) Learning & Retention - the trainee not only understands the skill, knowledge or other learned behavior, but also remembers it Generalization - trainee’s ability to apply learned capabilities to workplace situations which are similar but not completely identical to learning situation Maintenance - opportunities for the trainee to practice and apply learned skills on a continuing basis
- 4. Trainee Characteristics Training Design Work Environment Learning & Retention Generalization & Maintenance Model of the Transfer Process
- 5. Training Theories Theory of Identical Elements what is learned in training is identical to job situation Stimulus Generalization Approach training utilizes key behaviors and principles that are applicable (“far transfer”) Cognitive Theory of Transfer training provides material to enhance recall
- 6. Training and Work Environment Paying attention to the trainee and the training design are obvious, but what is often overlooked is the third and crucial element -- Work Environment Factors in the work environment are: Climate for Transfer Manager Support Peer Support Technological Support Ideally, we want a Learning Organization
- 7. Training Evaluation How do we evaluate training effectiveness? Formative Evaluation to improve the training process qualitative information gathered via surveys Pilot Testing to improve the training program before it is launched training is “tested” or previewed by a selected group that evaluates all aspects of the training Summative Evaluation to measure results or changes to trainee behavior quantitative data on performance measures -- e.g. sales, accidents, customer complaints
- 8. Evaluating the Outcomes Cognitive Outcomes Skill-Based Outcomes Affective Outcomes Results Return on Investment