This document discusses an online web application for booking metro tickets in Nagpur, Maharashtra, India. It aims to provide information on metro timings, routes, fares, and allow users to view timetables. The system would allow administrators to add stations, trains, routes, update fares, and add other administrators. It seeks to address issues with previous paper-based complaint systems by providing an online portal for users to submit feedback and for administrators to view and respond to complaints. The document reviews similar metro systems in cities like Chennai and Delhi and discusses problems with previous non-online systems like lost files and unnoticed updates.