Business Functions - Infosys(Assignment2)

Assignment 2
PRN: 16030141034
DIV: A
NAME: MANALI GODSE
1. Multinational company : Infosys.
Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational
corporation that provides business consulting, information technology and outsourcing
services.
It is headquartered in Bangalore, Karnataka.
Infosys as a multinational company...
On 15 January 2016, Infosys had 1,045 clients across 50 countries.
Infosys has a global footprint with offices and development centres across the world.
In 2012, Infosys announced a new office in Milwaukee, Wisconsin to service Harley-
Davidson, being the 18th international office in the United States. Infosys hired 1,200
United States employees in 2011, and expanded the workforce by an additional 2,000
employees in 2012.
ORGANIZATION CHART.

1. INDUSTRY SEGMENTS
 Retail CPG and Logistics
 Energy Communication, Utilities and Services
 Manufacturing and Resources
 Financial Services
 Healthcare Insurance and Life Sciences
 Infosys Public Services
 Finacle
2. SERVICE LINES
 Infosys Consulting
 Application Development and Maintenance
 Independent Validation Solution
 Data and Analytics
 Enterprise Application Package Services
 Cloud and Infrastructure Development
 Digital Experience
 Engineering Sevices
 Infosys BPO
 Edge Verve
 Platforms
3. BUSINESS ENABLING FUNCTIONS
 Commercial
 Corporate Design
 Marketing
 Strategic Operations(Corporate Strategy & Risk Management,Mergers &
Accquitions)
 Data Privicy
 Finance
 Human Resource Development
 Infosys Leadership Institute
 Information Security Group
 Legal
 Quality
 Talent Fulfilment
Education, Training and Assesment,Global Immigration,
Recruitment,Talent Planning and Depoyment.
 Technology Operations
Information Systems,Computers and Communication Divisions
4. VERTICALS

 Energy, Communications and Services
 Financial Services,Cards and Payments
 Healthcare,Insurance and Life Sciences
 Manufacuring
 Retail,CPG and Logistics
Acquisitions
 In December 2003, Infosys had acquired Australia-based IT service provider
Expert Information Services for $23 million.
 In December 2009, Infosys BPO acquired Atlanta-based McCamish Systems
for about $38 million.
 In January 2012, Infosys BPO acquired Australia-based Portland Group,
provider of strategic sourcing and category management services, for about AUD
37 million.
 In September 2012, Infosys acquired Switzerland-based Lodestone
Management Consultants for about $345 million.
 In March 2015, Infosys acquired Panaya, Inc., a leading provider of automation
technology for large scale enterprise software management.
 In June 2015, Infosys acquired Skava, a leading provider of digital experience
solutions, including mobile commerce and in-store shopping experiences to large
retail clients. The acquisition of Skava is part of Infosys’ strategy to help clients
bring new digital experiences to their customers through IP-led technology
offerings, new automation tools and unparalleled skill and expertise in these new
emerging areas.
List of CEOs
Vishal Sikka is the CEO and MD of Infosys. Prior to joining Infosys, Dr. Sikka was a
member of the Executive Board of SAP AG and the Global Managing Board, leading all
SAP products and innovation globally. He took over from S.D. Shibulal, one of the
founders, on 1 August 2014. He was inducted as a whole-time director of the Board and
CEO & MD (Designate) of Infosys on 14 June. He receives $5.08 Million ( 30 Crores)₹
and stock options worth $2 million as annual compensation.[58]
Name Period
N. R. Narayana Murthy 1981 to March 2002
Nandan Nilekani March 2002 to April 2007

S Gopalakrishnan April 2007 to August 2011
S D Shibulal August 2011 to July 2014
Vishal Sikka August 2014 to date
Infosys is current working as
 a consulting agency and
 in public services
and these services it is providing in multiple countries like
America
 Canada
 Mexico
 United States
 Brazil
 Costa Rica

Asia Pacific
 Australia
 China
 Hong Kong
 India
 Japan
 Singapore
 New Zealand
 Malaysia
Europe
 Belgium
 Czech Republic
 Denmark
 Finland
 France
 Germany
 Ireland
 Italy

 Norway
 Spain
 Sweden
 Switzerland
 The Netherlands
 United Kingdom (UK)
 Russia

Middle East and Africa
 Mauritius
 United Arab Emirates
 South Africa
KEY PERSONS OF INFOSYS
BOARD AND COMMITTEES – INFOSYS LIMITED
The Board of Directors
R. Seshasayee - Chairman and Independent Director
Dr. Vishal Sikka- Chief Executive Officer and Managing Director
U. B. Pravin Rao - Chief Operating Officer and Whole-time Director
Prof. Jeffrey S. Lehman - Independent Director
Prof. John W. Etchemendy - Independent Director
Kiran Mazumdar-Shaw - Independent Director
Dr. Punita Kumar-Sinha - Independent Director
Ravi Venkatesan - Independent Director
Roopa Kudva - Independent Director
Executive officers -
Dr. Vishal Sikka - Chief Executive Officer and Managing Director
U. B. Pravin Rao - Chief Operating Officer and Whole-time Director
M. D. Ranganath - Chief Financial Officer and Executive Vice President
David D. Kennedy - Executive Vice President, General Counsel and Chief Compliance Officer
Board committees / Audit committee
Roopa Kudva - Chairperson and Financial Expert
Prof. Jeffrey S. Lehman
Ravi Venkatesan - Corporate social responsibility committee
R. Seshasayee - Chairperson
Kiran Mazumdar-Shaw
Dr. Vishal Sikka

Nomination and remuneration committee
Prof. Jeffrey S. Lehman - Chairperson
Prof. John W. Etchemendy
Kiran Mazumdar-Shaw
R. Seshasayee
Ravi Venkatesan
Kiran Mazumdar-Shaw
Roopa Kudva
Stakeholders relationship committee
Prof. Jeffrey S. Lehman - Chairperson
Ravi Venkatesan
Finance and investment committee
Roopa Kudva - Chairperson
Kiran Mazumdar-Shaw
Ravi Venkatesan
BUSINESS FUNCTIONS OF INFOSYS INDIA.
 Operations
Process Design: Infosys helps define new processes and redesign existing business processes as CSPs
launch new IP-based services, leveraging a combination of business process, IP and telecom expertise
Customer service enhancement: The Infosys Scenario-Based Customer Service solution incorporates
a framework for process, technology and organizational change framework, enabling CSPs to
transform the customer service experience. In addition, Infosys BPO provides robust operational
outsourcing.
OSS / BSS enhancement: As CSPs re-architect their systems landscape and redirect investments to
strategic systems and solutions, Infosys provides services and solutions that facilitate the evolution of
these systems.
2. BUSINESS

Strategy
Our strategic objective is to build a sustainable organization that remains
relevant to the agenda of our clients, while generating profitable growth for
our investors. In order to do this, we will apply the priorities of ‘renew’ and ‘new’
to our own business and cascade it
to everything we do.
These translate to the following strategic focus areas :
Build expansive, lasting relationships with our clients by delivering
differentiated market offerings: Our strategy is to engage with clients on their
large transformative programs, both in traditional IT areas as well as for their new
digital business initiatives. We expand existing client relationships by providing
them with a broad set of end-to-end service offerings and increase the size,
nature and number of projects we do with them. Our specific industry,
domain, process, and technology expertise allows us to enable clients to
transform their businesses with innovative strategies and solutions. Through
our transformation service offering, which we call ‘Aikidō’, we help our clients
address key aspects of their business. Our ‘Ai’ offering, a result of our
investments in building intellectual property, helps clients leverage software-
based platforms to dramatically boost productivity and to deliver next-
generation experiences to their customers. Our ‘Ki’ offering captures the know-
how of existing client technology landscapes, which we then leverage for
process improvements and transformation. With our ‘Dō’ offering, which
incorporates Design Thinking concepts, we help clients identify and prioritize
their most significant problems and solve them in rapid, iterative and innovative
ways. We offer an end-to-end suite of high-quality, highly-responsive and
innovation-led services spanning business consulting, IT services, software
platform-based services and business process management. This enables us
to partner with our clients on large, multi-year engagements.Through our
Zero Distance program, we help our clients innovate and derive more value from
their projects. Zero Distance is the process of everyday innovation at Infosys
whereby all employees are expected to innovate in their individual capacities
and through their individual jobs.
Zero Distance has a three-fold emphasis:
 To reduce the gap between us and the code we write, the gap
between us and our clients, and the gap between us and the ultimate end-
user.
 We also plan to acquire new clients and increase our presence in
new geographies and market segments by investing in targeted
business development and marketing.
 We will position our brand as differentiated, global and respected.
Deliver solutions and services leveraging highly cost-effective models:
Our strategy is to leverage software-based automation and our Global Delivery
Model to deliver solutions and services to our clients in the most cost-effective
manner, while at the same time optimizing our cost structure to remain
competitive. We are embracing intelligence-based automation techniques and
software automation platforms to boost productivity of our projects. We are
leveraging software process engineering and collaboration technologies to

improve process productivity.Our Global Delivery Model provides scale, quality,
expertise, cost and time-to-market advantages to our client projects. The model
enables us to work at the location where the best talent is available and where it
makes the economic sense with the least amount of acceptable risk. Over the
last 30 years, we have developed our distributed execution capabilities to
deliver high-quality and scalable services. This scalable infrastructure
complements our ability to deliver project components that are executed round
the clock and across time zones, enabling us to reduce project delivery times.
Enhance our operational processes for agility and optimal cost: We
periodically assess the effectiveness of our organization structure and processes
to optimize it for alignment with our strategic objectives Board’s reportand
agility. We continually evaluate critical cross-functional processes and benchmark
them with best-in-class practices to optimize costs and enable swift and
effective response to our clients. We constantly monitor and optimize various
operational parameters such as the cost and utilization of resources,
distribution of employees around the world, cost of operating our campuses
and whether we are optimally realizing the efficiencies of scale.Last year, we
launched our Zero Bench program. This program allows us to effectively
deploy our un-utilized resources into internal projects. Zero Bench enables
employees to fulfill their professional aspirations while at the same time
helping us to improve our employee engagement and our operational efficiency
Client base :
Our client-centric approach continues to bring us high levels of client satisfaction.
We derived 97.1% of our consolidated revenues from repeat business this
fiscal. We, along with our subsidiaries, added 325 new clients, including a
substantial number of large global corporations. Our total client base at the
end of the year stood at 1,092.
Organization
Our go-to-market business units are organized as follows :
•Financial Services
•Manufacturing
•Retail, CPG and Logistics
•Energy, Utilities, Communications and Services
•Hi-tech
•Life Sciences, Healthcare and Insurance
•China
•Japan
•India
•Infosys Public Services
Our service delivery is organized as horizontal centers of excellence :
•Infosys Global Consulting
• Global Delivery
–Enterprise Solutions

–Infosys Digital
–Enterprise Mobility
–Application Development Services
–Application Management Services
–Application Modernization Services
–Independent Validation Solutions
–Data and Analytics
Products
EdgeVerve Systems Limited, a wholly-owned subsidiary of Infosys, develops
innovative software products and offers them on premise and on the cloud.
Our products help businesses develop deeper connections with stakeholders,
power continuous innovation and accelerate growth in the digital world. We
power our clients’ growth in rapidly-evolving areas like banking, interactive
commerce, distributive trade, credit servicing, customer service and enterprise
buying.Today, EdgeVerve products and platforms are used by global
corporations across industries such as financial services, insurance, retail
and CPG, life sciences, manufacturing, and telecom. Our solutions are available in
two broad categories – Edge suite and Finacle our universal banking solution suite,
is the choice of financial institutions across 92 countries and serves over 839
million bank customers. Finacle® solutions address the core banking, e-
banking, mobile banking, CRM, payments, treasury, origination, liquidity
management, Islamic banking, wealth management, and analytics needs of
financial institutions. Finacle® solutions are consistently rated as a leader in the
market by top industry analysts and is proven to be the most scalable banking
platform globally.
Platforms
An important part of our strategy is the creation of the ‘Infosys Platform’ which
consists of the Infosys Information Platform (IIP) and the Infosys Automation
Platform (IAP). Our platforms leverage open source software components,
and / or our proprietary software products, all of which can be deployed in the
public or private cloud or on the customer’s premise.
•IIP: Our IIP helps enterprises embark on their Big Data journey by providing a
compelling price-performance ratio in data processing while also enabling them to
take advantage of innovations happening in the open source community. IIP is
based on an assembly of tested open source components and offers rapid
deployment as a base for a broad variety of industry-specific scenarios.
• IAP: Our IAP, which was built on top of IIP, enables improved efficiencies
in IT operations. IAP helps ensure business outcomes by monitoring and
analyzing in near real-time, the health of all layers of IT systems including
business processes, applications and infrastructure leveraging stream
processing and Big Data technologies. IAP aims to predict issues using
knowledge models, machine learning algorithms and predictive analytics and
prevent business disruptions through proactive interventions. IAP automates
repetitive tasks in IT operations and leverages advanced capabilities like natural

language processing and artificial intelligence.
• Panaya: Panaya, an Infosys company, is a leader in ERP change analytics
and cloud-based enterprise software testing. The Panaya CloudQuality™ Suite
disrupts the risk, time and costs required to deliver all types of SAP® and Oracle®
EBS changes. Powered by Big Data analytics and aggregating since 2008, Panaya
CloudQuality™ Suite delivers insights that tell organizations what will break, how
to fix it and what to test. It is constantly improving and finding smarter
ways to perform everything from day-to-day maintenance to major projects.
Open Source
OSSmosis, the Infosys Open Source program, was set up with an objective
of ‘nurturing innovation through Open Source adoption and contribution’.
Through this program, over 25,000 employees have been trained on key
Open source technologies; 12 key communities of practices, including BigData
and DevOps, have been setup; new and existing partners are engaged for
enablement, joint solutions and go-to-market. Over 100 key contributors have
been contributing to forums like Spark, Selenium, Jenkins etc. Infosys’ POV on
Open Source (https://www.infosys.com/information-
platform/Documents/OSSmosis-open-source-journey.pdf) was acknowledged by
several clients, and executives
Branding
The Infosys brand is a key intangible asset of the Company. It positions Infosys as
the next-generation services company that would help enterprises renew
themselves while also creating new avenues to generate value. Brand Infosys
is being built around the premise that software, in a very fundamental way, is
reshaping the world around us. And because of this, there is a duality that
every business faces – on the one hand, the need to renew existing
systems, to improve their effectiveness with new technologies and
innovation, and on the other hand, the need to deliver completely new kinds of
services and new solutions in new ways using next-generation technologies.
Infosys helps its clients achieve this dual agenda in a culture of learning and
innovation at the grassroots level. The way Infosys connects with its clients, builds
out great ideas and creates value from innovations is called Zero Distance –
describing its approach to operating at the intersection of desirability, feasibility
and viability.Our marketing reach extends globally through advertisements, public
relations and digital marketing initiatives. We participate in premier business and
industry events around the world. We also organize signature events and
roundtables across geographies. ‘Confluence’, our flagship client event, is
consistently well-attended and rated highly by our clients and industry partners.
Banking
•Infosys Finacle® has been named a leader by Forrester Research, Inc. in
The Forrester Wave™: Mobile Banking Solutions, Q4 2015report, and in
The Forrester Wave™: Omnichannel Banking Solutions, Q3 2015 report.

•We were positioned as a Leader and Star Performer in 2015 Banking Application
Outsourcing PEAK Matrix™ by Everest.
•We received the Highest Product Score in ‘Gartner Critical Capabilities for
International Retail Core Banking’ Report. Finacle®emerged as the leading
solution with the highest scores across all the use-cases presented.ERP services
•We won the 2015 Oracle Excellence Award for the strategic focus areas of SaaS
and PaaS, and Specialized Partner of the Year, North America, for CX Cloud as well
as PaaS.
•We were positioned as a Leader in Gartner’s Magic Quadrant for Oracle
Application Management Services as well as for SAP Implementation Services
Worldwide, 2015.
3.Human resources management
We have set up a scalable recruitment and human resources management
process. Over the last year, on a standalone basis, we received 11,15,745
applications from prospective employees. The Infosys Group added 17,857
(net) and 52,545 (gross) employees this year, taking the total strength to
1,94,044 from 1,76,187 at the end of the previous year.On a standalone basis,
the attrition rate for fiscal 2016 stands at 13.6%, compared to 18.9% for the
previous year.Human resources management at Infosys goes beyond the set
boundaries of compensation, performance reviews and development. We look at
the employee’s entire lifecycle, to ensure timely interventions that help build a
long-lasting and fruitful career. With this in mind, we initiated several positive
changes in our HR practice this year.A large part of our focus in fiscal 2015 was on
listening to employee feedback to make the right changes. Zero Distance, a
movement to bring innovation to every project at Infosys, facilitated by a five-
point framework of innovation was an example of employee engagement
built through ground-up involvement in organizational growth and strategy.
Through the year, we gathered feedback from employees across all our
communication channels and platforms, including our annual employee
engagement survey (LITMUS 2016). From LITMUS, we identified a number of
tracks to be actionized, and invited employees to be a part of these. We also
worked on an exercise to identify influencer groups within the organization,
whose networks could be leveraged to spread ideas of innovation and
collaboration. To ensure that employees are able to be their productive
best, we worked on simplifying internal processes through a collaborative effort
with various teams. Rewards and recognition in terms of the annual awards
for excellence, quarterly promotions, and unit awards continued.As part of the
focus on human resources development during fiscal 2016, we introduced iCount,
the renewed performance management system. We moved away from the bell
curve, to focus on individual employee contribution and continuous feedback,
and built a self-serviced platform to empower employees to design their
own journey within the organization.To foster a positive workplace
environment, free from harassment of any nature, we have institutionalized the

Anti-Sexual Harassment Initiative (ASHI) framework, through which we
address complaints of sexual harassment at the workplace. Our global
policy assures discretion and guarantees non-retaliation to complainants. We
follow a gender-neutral approach in handling complaints of sexual harassment
and we are compliant with the law of the land wherever we operate. We have also
constituted an Internal Complaints Committee (ICC) in all locations across India to
consider and address sexual harassment complaints in accordance with the
Sexual Harassment of Women at Workplace (Prevention, Prohibition and
Redressal) Act, 2013.The details of issues raised and resolved regarding sexual
harassment of women at the workplace are available in the Enhancing
employee value section in the Business Responsibility Report which forms part of
this Annual Report.
4.Corporate governance
Our corporate governance philosophyCorporate governance is about
maximizing shareholder value legally, ethically and sustainably. At Infosys,
the goal of corporate governance is to ensure fairness for every
stakeholder. We believe sound corporate governance is critical to enhance and
retain investor trust. We always seek to ensure that our performance is
driven by integrity. Our Board exercises its fiduciary responsibilities in the widest
sense of the term. Our disclosures seek to attain the best practices in
international corporate governance. We also endeavor to enhance long-term
shareholder value and respect minority rights in all our business
decisions.Board diversityThe Company recognizes and embraces the importance
of a diverse board in its success. We believe that a truly diverse board will
leverage differences in thought, perspective, knowledge, skill, regional and
industry experience, cultural and geographical background, age, ethnicity,
race and gender, which will help us retain our competitive advantage. The Board
has adopted the Board Diversity Policy which sets out the approach to
diversity of the Board of Directors.
Board evaluation SEBI (Listing Obligations and Disclosure Requirements)
Regulations, 2015, mandates that the Board shall monitor and review the
Board evaluation framework. The framework includes the evaluation of
directors on various parameters such as :
•Board dynamics and relationships
•Information flows
•Decision-making
•Relationship with stakeholders
•Company performance and strategy
•Tracking Board and committees’ effectiveness
•Peer evaluation
Infosys’ code of conduct for the prevention of insider trading

The Board of Directors has adopted the Insider Trading Policy in accordance
with the requirements of the SEBI (Prohibition of Insider Trading) Regulation,
2015 and the applicable US Securities laws. The Insider Trading Policy of
the Company lays down guidelines and procedures to be followed, and
disclosures to be made while dealing with shares of the Company, as well as
the consequences of violation. The policy has been formulated to regulate,
monitor and ensure reporting of deals by employees and to maintain the highest
ethical standards of dealing in Company securities.The Insider Trading Policy of
the Company covering code of practices and procedures for fair disclosure of
unpublished price sensitive information and code of conduct for the prevention
of insider trading, is available on our website
(https://www.infosys.com/investors/corporate-governance/Documents/insider-
trading-policy.pdf)
INDUSTRIAL BUSINESS FUNCTIONS IN INDIA :
 Aerospace and Defense
With profitability being a concern for the industry, there is a renewed focus on maximizing value by
going ‘beyond repair’ in a market that demands more attention. This strategy can extend to simplifying
airplane maintenance, enhancing collaboration in peer communities, offering options such as pay-per-
flying-hour, and providing quick, self-service customer solutions. Mobile-enabled and analytics based
predictive maintenance/repairs have also helped reduce aircraft downtime and improve effective flying
hours.
In terms of direct business benefits, digital technologies have helped create positive outcomes within
the industry. Fuelled by analytics, cloud computing, and the IoT, new technologies have enhanced
predictive diagnostics on the production floor so as to reduce downtime and improve day-to-day
operational efficiency. This is also coupled with the use of mobile-enabled manufacturing, which has
helped lean operations improve efficiencies and generate greater productivity.

 Airlines
Your airline should integrate workforce planning, flight scheduling, and operations to maximize aircraft
utilization. Timely maintenance and a nimble supply chain are business imperatives for smooth flight
operations. Your airline should also introduce new products and services to minimize costs and
generate ancillary revenue.
The Infosys Airlines practice offers consulting services and IT solutions to address regulatory
compliance, aircraft maintenance, and risk management. Our business consultants, domain experts, and
technologists streamline Maintenance, Repair, and Overhaul (MRO) processes. We automate and
reengineer business processes across your enterprise to boost productivity, improve efficiency, and
renew operations.
Our sustainability reporting system monitors Environment, Health, and Safety (EHS) programs and
greenhouse gas emissions management. We implement simulation models, loyalty management
programs, and packages for talent development. Our enterprise mobility solutions deliver context-
aware data and enhance the user experience, while addressing the diversity of devices and networks.
 Automotive
Today’s automotive industry is global, with few boundaries, except in terms of cost and product
enhancements. Hence, the industry needs to adapt to be inclusive of the available leverages while being
exclusive in terms of its offerings.

In this regard, partnerships that can elevate the current managed services into next generation services
are key. First-generation outsourcing needs to evolve to the next generation of managed services that
will encompass:
Product development and life-cycle management
Agile and agility
User and focus group research along with design thinking
Legacy modernization and landscape transformation
Self-help, self-heal, and automation
With these factors in place, the Automotive industry looks set to experience huge growth with the
introduction of new digital technologies.
 Cards and Payment
With data security and privacy an absolute must in this industry, our fraud prevention
solutions are constantly being reexamined. Further, the modernizing of payment
mechanisms and ATMs, and Switch and Payment Gateway Integration, also underline
the areas where we are constantly renewing our service offerings.

Thinking ahead of the competition requires an ear to the ground and a willingness to
recognize the new areas to explore. Apple Pay, digital wallet integration, advanced
analytics, next-generation customer service, and social listening and collaboration, are
all new tools for the future of the industry.
The implementation of new digital technologies can also provide a number of business
benefits. In terms of costs, the opening-up of new revenue generation streams coupled
with an increase in ROI - specifically for marketing campaigns - can create significant
value for businesses. An improvement in customer lifetime value and brand protection
are also some aspects to look forward to. Thus, it is imperative that the industry and its
players make use of new digital technologies constantly and consistently – both to
satisfy discerning customers as well as to ensure industry growth.
 Communication Services
Today, the Infosys Communications practice leads the way in big-ticket programs for
communication services providers (CSPs) across spectra — whether it's focusing on cost
improvements, developing business models for new markets, or deploying new
technologies like 4G and cloud. We partner with CSPs and offer them sourcing and
managed services options, adding measurable business value at every turn of their
growth journey.
Our approach is driven by a significant focus on communications domain consulting and
a proprietary Value Realization Model (VRM™) that helps make business benefits
visible to our clients. Backed by our telecommunications package solutions, end-to-end
architectural skills development, and an ecosystem of alliance partners, we are equipped
with the bandwidth to help 'rewire' the enterprise.
We help clients realize their vision of technology being a business enabler, with our

expertise in areas where IT-led innovation truly pays off. We develop new product and
service offerings with our clients through our centers of excellence (CoEs) and co-
creation partnerships, effecting rapid rollouts of monetization opportunities.
 Education
A web-based content management system to create, manage, deliver, and archive knowledge artefacts
in diverse formats is a learning imperative. Advanced search functionality to access relevant data
reduces the cost of help desk operations. A robust user authentication method for controlling access to
enterprise content ensures information security. Moreover, a comprehensive content management
solution supports digital rights management.
The Infosys Education practice collaborates with schools, research institutions, universities, and
companies to meet learning objectives. We combine classroom learning with digital techniques for
knowledge sharing. We develop learning portals and migrate content to third-party learning, talent, and
performance management platforms.
Infosys establishes joint innovation labs with knowledge enterprises to develop and test prototype
learning models, and implement bespoke learning solutions. Our learning ecosystem ensures
compliance with global qualification and certification standards. Our approach encourages the adoption
of learning tools for continuous learning. Further, frameworks to analyze the effectiveness of learning
and targeted interventions can help maximize the return on education investment.
Our suite of learning services and solutions draws information from our knowledge ecosystem. The
Infosys Global Education Center at Mysore, one of the largest corporate universities in the world, has
trained more than 100,000 engineering graduates since 2002.
 Financial Services
When Infosys Financial Services (FS) began its journey, we were a bunch of people with
the sole purpose of redefining technology usage in banking. More than three decades
later, Infosys FS practice has evolved into a thriving macrocosm, which contributes to
nearly one-third of the company’s revenues. What has not changed after all these years
however is the fact that at our core, we still intend to redefine the way banks use
technology.
Today, ‘Digitization’ is the name of the modern game and Infosys FS is at the forefront
of this movement. The biggest trend defining the global FS industry is digital disruption.
Unless banks and other financial institutions embrace this fast paced digital
transformation, they face the threat of becoming obsolete.
Keeping up with technology and the market is indispensable for survival. In addition,
renewing existing systems to strengthen your core along with developing new platforms
to foster innovation is the only way for banks to thrive in an increasingly dynamic
world.

 Healthcare
Backed by over 30 years of commercial experience and delivery excellence, Infosys’ healthcare
solutions help organizations address these challenges and become connected, smarter, and agile. Our
offerings revolve around four key focus areas: healthcare reform and mandates, consumer engagement,
insights-driven decision-making, and operations and cost enhancement.
Our delivery teams, specialists, and SMEs have developed offerings that are at the forefront of the
healthcare IT market. We work with clients to ensure that they are at the cutting edge of digital,
analytics, care management, gamification, and mobility services and solutions. Our offerings enable
organizations to renew their business processes and realize capability upliftment while gaining
integration competency.
The ongoing challenges facing the healthcare industry require immediate action and decisive insights.
With a re-alignment of the market, rising costs, and regulatory watch, healthcare organizations need to:
Identify and employ original methods to build scale and infrastructure
Adopt digital platforms and tools to develop a consumer-centric market place
Create collaborative business models to drive value-based care

Our integrated solutions can enable healthcare organizations to actively focus on renewing the
customer experience, derive better health outcomes, and provide cost-effective results across the entire
eco-system.
 High-Tech
e digital revolution has taken the high-tech industry by storm with users demanding more, better, for
less and in far shorter timelines. Product and solution providers alike have had to completely reinvent
themselves in order to drive new strategies and deliver value.
Infosys helps the high-tech industry achieve vertical growth with a unified approach to delivering
unique solutions and fulfilling user experiences at every point of contact. Using Design Thinking as the
foundation and agility as the superstructure, we help you enhance your business while getting you to
market faster.
From elemental responsive design to renewing user experience, we assist you at every step of your
journey. Leveraging Open Source Systems for content management, Enterprise Service Bus, and e-
commerce, we are able to deliver faster, better, cost efficient, and enhanced user experiences in valid
business scenarios that also integrate easily with touch and mobile devices.

 Hospitality and Leisure
Millennial travel is shaped by personalized service and e-Commerce. The service provided by your
front desk and guest relations teams, the level of interaction across digital and social channels, and the
convenience of online transactions, determine the travel experience. Your enterprise needs to enhance
the quality of service at every touchpoint of guests.
The Infosys Hospitality and Leisure practice renews processes to assimilate customer data from
multiple sources: Point-of-Sales (POS) applications, loyalty programs, CRM systems, and fulfillment
channels. Further, insights into demographics and preferences help you sense demand and deliver a
superior guest experience.
Your human resources, finance, supply chain, and procurement management systems needsintegration
with CRM tools, guest databases, and the Property Management System (PMS), to boost productivity.
An IT ecosystem enables hospitality and gaming enterprises to gain insights into market trends, and
customer behavior and sentiment. Accurate analysis of data improves planning, operations, and
financial management.
Many other such business functions carried out by Infosys in India are :
 Industrial Manufacturing
 Information Services and Publication
 Insurance
 Life Science
 Logistics and Distribution

 Media and Entertainment
 Oil and Gas
 Public Sector
 Resources Industries
 Utilities
SERVICE BASED BUSINESS FUNCTIONS IN INDIA -
 AiKiDo
Bangalore – August 20, 2015: Infosys (NYSE: INFY), a global leader in consulting, technology,
outsourcing and next-generation services, today announced Aikido, three enhanced service offerings in
Design Thinking, Platforms and Knowledge-Based IT (KBIT). These services are aimed at helping
clients address three key aspects of their business: a non-disruptive renewal and simplification of their
existing landscapes; introduction of new offerings and business models in a dynamic business
environment, and creating a culture of innovation in their organizations.
The first of these services is Ki - Knowledge-based management and evolution of landscapes which
captures the knowledge within an organization – in its people, in its structures and systems over long
periods of time. Ki is a large scale, modular service to help renew enterprise landscapes.
The services in this space will include:
 Knowledge Based IT Strategy which will involve KBIT assessments, the development of an
operating roadmap and a portfolio rationalization of existing initiatives.
 Knowledge Curation Services focused on helping enterprises consolidate and transition business,
operations and workforce.
 Knowledge Based Cost Optimization with an objective to help enterprises renew their mainframe
applications, support cost optimization and drive automation in business operations.
 Knowledge Based Innovation which will leverage new application development, new technology
and platform adoption
 Consulting Services
Our focus is on enabling you to get the best business value from technology by:
Developing an IT strategy that matches technology capability, cost and agility to your business
strategy

Ensuring that your applications and infrastructure are optimized to give you the right mix of
innovation, agility, reliability and cost
Designing and implementing IT operating models that enable you to manage and govern the
operational delivery according to your business needs
Defining and governing the technical architecture that ensures reliable, secure, cost-effective use of
the technology, while still having the agility to adapt to changing circumstances, and the capability to
manage technical innovation
List of Service Offerings
 IT strategy:
Developing IT strategy roadmaps to align IT plans with the business strategy and building business
cases that enable the measurement and governance of IT value.
 Application and infrastructure optimization :
Ensuring that your application and infrastructure is designed to give you the agility and reliability
that your business needs by optimizing the use of IT modernization, core system renewal, and cloud
technology.
 IT Operations:
Designing and implementing IT operating models that enable you to manage and govern IT service
delivery quality, cost, and speed by using centers of excellence, bi-modal IT governance, and state-of-
the-art IT service and vendor management.
 Technical architectures:
Enabling you to define, plan, measure and manage the technical architecture services that underpin
the delivery of technology services. We will work with you on technical architecture strategy, through
to the details of designing and managing security, end-user computing, and infrastructure services.
 Business Services
In a constantly evolving business landscape, it is imperative to future-proof your business and realize
the full potential of technology breakthroughs while sustaining profitability in a competitive world.
Prepackaged business applications from leading global product vendors provide best-in-class business
processes. This facilitates cutting-edge technologies to evolve a comprehensive IT landscape for your
enterprise. In addition, enterprises need technology expertise backed by deep industry knowledge to
successfully execute business agendas with robust IT strategy initiatives.
At the same time, to achieve competitive advantage, organizations are increasingly looking towards
adoption of technology-driven business models to build their IT infrastructure and enterprise
architecture.
Infosys Data Analytics envisions an analytics-driven enterprise to deal with the data duality. An
analytics-driven enterprise overcomes challenges in the new-age-data-ecosystem through the most
effective combination of people, process, and technology elements that support its data-analytics
initiatives. An analytics-driven enterprise is also able to uncover the potential that data possesses in its
entirety to the extent that it is able to monetize data. Infosys Data Analytics envisages enterprises to
monetize data through the following levers:
Customer Intimacy: by delivering delightful customer experiences driven by actionable insights that
ensure revenue upside for the enterprise
Operational efficiency and risk management: higher efficiency through automation and insights-driven

operations, and prevention of risk across the business value chain through predictive insights, which
help reduce costs and in turn offer monetary gain for the enterprise
New revenue streams: by enabling enterprises to convert data into strategic assets that create new
revenue models
 Technology Services
 Application Management
 Application Sevices
 Infosys DevOps.
 Infosys Global Agile
 Application Development
 Application Maintainance
 Application Management
 Application Modernization
 Cloud Infrastructure and Security
To keep pace with the competition and meet business needs, information technology (IT) infrastructure
needs to be automated, flexible and scalable. Unfortunately, traditional IT systems do not possess these
qualities, thereby creating a challenging scenario for companies that want to stay competitive.

Enterprises are leveraging the
power of software to modernize their IT infrastructure to run operations with tranquility, drive extreme
automation, re-imagine legacy business processes and remain agile through an ideal mix of on-premise
infrastructure, public, private and hybrid clouds. All this, while proactively countering the growing
security threat landscape and optimizing the cost of operations.
 Engineering Services
The engineering offerings from Infosys are focused on five areas to support clients' needs across
industries:
We operate development teams as businesses, focusing on delivery excellence and continuous
productivity increase, turning cost centers into value centers.
We combine our engineering, supply chain, and BPO capabilities to expand our role across the
offering life cycle from target-setting to end-of-life.
We consult and invest with clients to advance technologies and help bring distinctive offerings to the
market.
We design, deploy, and maintain cross-functional processes and systems for product life cycle
management, telecom network operations, and manufacturing automation using best-of-breed
approaches, mixing commercial software with custom integration.
We provide specialized engineering capabilities as shared services cutting across industries, bringing
a wealth of experience and technical expertise, which was hitherto not accessible to our clients.
Many other Technology functions supported by Infosys are -

Mainframe Modernization
 Enterprise Mobility
 Internet of Things
 Testing
 Outsourcing Services
 Application Outsourcing
Our Application Outsourcing Services portfolio includes:
Application Development – Helps you address evolving business and technology challenges by
defining, designing, and building applications tailored to meet your business requirements
Application Maintenance – Maximizes your existing IT applications through offshore-ability analysis,
maintainability analysis, maintenance, and enhancement
Application Management – Offers a wide range of support services for various platforms and
technologies
Application Modernization – Helps modernize legacy systems to enhance flexibility, mitigate risk,
minimize disruption, and lower costs
Application Portfolio Management – Helps you decide on a portfolio strategy and then assess and
govern the portfolio on an ongoing basis
Packaged Application Services – Helps you automate your value chain through off-the-shelf
application packages. We enable you to harvest value through varied and configurable package-centric
solutions
Performance Engineering and Enhancement – Enhances the performance and scalability of applications
across the technology stack and application lifecycle
 Business Process Outsourcing
Across functions and industries, business process operations span a wide variety of rule-
based and knowledge-based work. A large part of this can now be automated using RPA,
which enables straight through touch-less business processes with the remaining value-
added work being handled through deep domain capabilities. The result is a near zero-
touch process - ensuring innovative service design, improving efficiency, amplifying
business value, and enhancing customer experience.
By blending automation and artificial intelligence, Infosys BPO reimagines business
process management and delivers an innovative business process service stack. One that

has been built with thousands of hours of learning and testing, and shaped to perfection
in varied and complex client environments. And our clients are already seeing
impressive results - from thousands of hours of person effort saved everyday to
exponential productivity benefits to million-dollar savings. If you're looking to
experience these outcomes and more, it's time to achieve process perfection through
Infosys RPA.
Other such functions supported by Infosys are :
 Customer Service
 Finance & Accounting
 Human Resources
 Sourcing and Procurement
Directors and Key Managerial Personnel
Chairman of the BoardK. V. Kamath stepped down as Chairman and Independent
Director of the Company effective June 5, 2015 consequent to his appointment as
the President of the New Development Bank promoted by BRICS nations. R.
Seshasayee, an independent director, took over as the Chairman of the
Board effective June 5, 2015. InductionsThe Board made the following
appointments / re-appointments based on the recommendations of the
nomination and remuneration committee :
•Re-appointment of Prof. Jeffrey S. Lehman as an Independent Director of
the effective April 14, 2016.
•Appointment of Dr. Punita Kumar-Sinha as an Independent Director of the Board
effective January 14, 2016.
•Re-appointment of Dr. Vishal Sikka as Chief Executive Officer and Managing
Director of the Company with effect from April 1, 2016.We thank the
shareholders for their support in confirming the above-mentioned
appointments in the recently-concluded postal ballot on March 31, 2016.The
Board, on the recommendations of the nomination and remuneration
committee, also appointed :
•M. D. Ranganath as the Chief Financial Officer effective October 12, 2015.
•A. G. S. Manikantha as Company Secretary effective June 22, 2015.
Further, the Board appointed A. G. S. Manikantha as the Compliance Officer
for SEBI Listing regulations with effect from December 1, 2015.
INFOSYS IN EUROPE -
Infosys,the Indian IT group, is now targeting faster growth in Europe than in the rest of the world – in a
rare example of a developing world country treating the continent like an emerging market.

BG Srinivas, Infosys’ former head of Europe, said the company had an internal target of increasing
the continent’s share of group revenues from 25 to 40 per cent. As a result, European revenues will
have to grow much faster than the rest of the group, which is already forecasting sales growth of 16-18
per cent this year, to about $5.6bn.
“It is a steep climb. Europe will be our second market behind the US,” Mr Srinivas told the Financial
Times.
In Europe, Infosys has achieved average revenue growth of 45 per cent a year in the past six years,
excluding 2009. Most of the growth came from outsourcing and transformation projects, as well as
software development.
In comparison, most European companies have seen anaemic growth in revenues in recent months, as
the continent’s economic recovery has lagged behind other regions of the world.
Infosys, one of India’s leading companies, is looking to increase its presence in Europe and emerging
markets, in an attempt to reduce its dependence on the US.
Rajesh Krishnamurthy
President
Head of Energy, Utilities, Telecommunications and Services
Head Infosys Consulting
Head of Europe
Rajesh is responsible for the global Energy, Utilities, Telecommunications and
Services business unit, including setting the vision, creating and implementing
strategy, and driving growth. Rajesh's portfolio of responsibilities also includes
Infosys Consulting, a global advisor to leading companies for strategy, business
optimization and technology-enabled transformation programs. Rajesh leads
the Infosys operations in Europe, a region which posts around 25 percent of the
company’s revenue.
Rajesh is an integral part of the Infosys success story. In his 24+ year career

with the company, he has held senior leadership positions across the business
and in all major markets. As a business leader of large transformation projects,
Rajesh has helped realize compelling value for clients through his deep
industry knowledge, coupled with technology experience.
Rajesh is the Global SAP practice leader for Infosys across industry groups
spanning 20,000+ employees. The Infosys SAP practice is ranked among the
top 5 global partnerships.
Prior to this, Rajesh was the Head of the Financial Services and Insurance
business in Europe. He managed the global Consulting & Systems Integration
(C&SI) practice for the Retail, CPG and Life Sciences (RCL) industry group,
spanning management consulting services, packaged application services (SAP,
Oracle) and advanced technologies.
Rajesh is an Electronics Engineer from the University of Pune. He is based in
Paris.
David D. Kennedy
Executive Vice President, General Counsel and Chief Compliance Officer
As EVP, General Counsel and Chief Compliance Officer of Infosys, David
D. Kennedy is responsible for all legal and compliance matters of the
company.

David has offered legal guidance to international companies for over 25
years. Prior to Infosys, David was Chief Legal Officer at JDA Software,
Inc., General Counsel and Corporate Secretary at Better Place, Inc., and
General Counsel and Secretary for Business Objects S.A.
David began his professional career with IBM and held various legal
leadership roles within a number of business units.
David holds a Bachelor of Science degree in Business Administration
from the University of Connecticut School of Business Administration
and a J.D. from the University of Connecticut School of Law.
Ranganath D. Mavinakere
Executive Vice President and Chief Financial Officer
M.D. Ranganath is an Executive Vice President and Chief Financial Officer of the
company. His responsibilities include corporate finance, mergers and
acquisitions, corporate planning, risk management and investor relations. He
has over 24 years of experience in IT and financial services industries. He has
held several leadership positions during a tenure of nearly 15 years with
Infosys. Till recently, as Executive Vice President of Strategic Operations, he
was responsible for strategic planning, risk management, mergers &
acquisitions and corporate marketing. Earlier, he led the cost optimization
initiative of the company as part of the Chairman’s Office. From January 2008 to
July 2013, he was the Chief Risk Officer and worked with the Board’s Risk
Management and Audit committees to enable the Board’s overview of risk

management and governance. Prior to this, Ranga was Head of the Domain
Competency Group, where he led a group of industry consultants and worked
with global financial services clients.
From 1991 to 1999, Ranganath worked with ICICI Limited, where he held
leadership responsibilities in Treasury, Planning and credit functions. He has a
post graduate diploma in management (PGDM) from the Indian Institute of
Management, Ahmedabad, a master's degree in technology from the Indian
Institute of Technology, Madras and bachelors degree in engineering from
university of Mysore. He is an Associate Member of CPA, Australia.
Srikantan Moorthy
Executive Vice President
Head, Global Services – Application Development and Maintenance,
Independent Validation Services and Business Intelligence
Srikantan Moorthy (Tan) is an Executive Vice President and the Head of Global
Services for Application Development & Maintenance, Independent Validation
Services and Business Intelligence. He has over 30 years of global experience
in the professional services industry.
Until recently, Tan was the Group Head of HRD, where he was responsible for
several facets of the employee lifecycle, including compensation and benefits,
performance management, career development, and employee engagement for
over 160,000 employees across the Infosys group. Prior to this, he was the
Head of Education and Research (E&R), where his primary responsibility was
talent development through competency building. In this role, he drove the
residential 23-week training for new engineering graduates joining Infosys and
also led the continuous education program involving over 100,000 employees.
In addition, he was responsible for the Infosys Campus Connect program,

partnering with over 400 engineering colleges in India and providing
interventions to raise the employability of graduating engineering students.
Furthermore, Tan leads the Corporate Sustainability Reporting effort at Infosys.
In this role, he has been championing sustainability awareness across the
organization through educational programs on sustainability.
Tan is an active representative of the company in several professional bodies,
including the Professional Development Committee of ACM (Association for
Computing Machinery), NASSCOM (National Association of Software and
Services in India), Education Council, and IFEES (International Federation of
Engineering Education Societies). As a member of IFEES, he has played a key
role in the launch of the IFEES Award for Engineering Education. In July 2010,
Tan was inducted as a Founding Director of the International Professional
Practice Partnership (IP3) Global Industry Council (IP3-GIC). IP3-GIC was
established as the principal forum within which ICT employees can influence
the development of the global profession under the auspice of a UNESCO
sanctioned body. He is also part of several domestic and global taskforces
dealing with education.
Tan has been engaged in youth and education related voluntary activities, and
is an advisory member of a non-profit called Youth for Seva, which focuses on
harnessing the power of youth for voluntary activities.
Tan holds a degree in electronics engineering from Bangalore University, India.
Sanjay Purohit
Global Head, Infosys Consulting

Sanjay Purohit is an Executive Vice President and Global Head of Infosys
Consulting. Sanjay has over 25 years of diverse experience in incubating new
businesses, product innovation, developing new business models, defining
business strategy and leadership development with leading businesses
globally. He is deeply engaged with CXOs of global corporations in identifying
and realizing new sources of business value and accelerating innovation.
Currently, as the Global Head of Infosys Consulting, Sanjay is responsible for
developing the consulting business at Infosys with operations across 20
countries, serving Global 2000 corporations. Prior to this, as founder CEO and
MD of EdgeVerve Systems, a wholly owned subsidiary of Infosys, Sanjay was
responsible for defining and introducing innovative cloud-hosted business
software applications for Digital Marketing, Omni-channel Commerce, Customer
Service, Distributive Trade, Procurement and Credit Finance. For more than a
decade, Sanjay was the Group Head of Corporate Planning and Business
Assurance at Infosys, responsible for strategy development, strategy execution
and business operations across the company’s global operations.
Sanjay has been a leading participant at global strategy forums, such as India
and The World 2025, and has shared his experiences at multiple platforms such
as the World Economic Forum (Davos), Amplify Innovation Festival (Australia),
and Balanced Scorecard Forum (Asia Pacific, Middle East and India). Sanjay has
a degree in mechanical engineering from the National Institute of Technology,
Srinagar, India. Sanjay is very passionate about social development and is a
Partner at Social Venture Partners, India. He commits himself to not-for-profit
organizations in the education sector.
Binod Hampapur Rangadore
Global Head, Talent and Technology Operations

Binod Hampapur Rangadore is an Executive Vice President and the Global Head
of Talent and Technology Operations. Talent Operations comprise Recruitment,
Education, Training and Assessment, Talent Planning and Global Immigration.
Technology Operations comprise Computers and Communications Division,
Information Systems, Information Security Group and Commercial. The India
Business Unit reports in to him.
Binod has over 30 years of industry experience and has held several leadership
positions at Infosys. He joined the company in 1993 as the Head of Manpower
Planning. From 1996 to 1998, he was Head of the Customer Support Group for
the Banking business unit. Subsequently, he was Senior Vice President and
Global Head of Commercial and Facilities functions. Binod took on the role of
the Global Head of Commercial and Corporate Relations functions in 2010.
As a responsible corporate citizen, Binod has funded the establishment of a
150-bed hospital for Sri Sringeri Mutt. In an honorary role, he is the Chairman
of the Board of Governors at Rangadore Memorial Hospital, which is named
after his father, the late H.S. Rangadore.
Binod started his career in MICO BOSCH as a technical sales engineer. He has a
bachelor’s degree in industrial and production engineering from the BMS
College of Engineering, Bangalore, India.
Krishnamurthy Shankar
Group Head, Human Resource Development

Krishnamurthy (Krish) Shankar is an Executive Vice President and the Group
Head of Human Resource Development at Infosys. In this role, he is responsible
for envisioning the roadmap for HR, driving strategy, and implementing
operational priorities aligned with the overall organizational mandate.
Krish has over 30 years of experience and has led several global HR functions
in organizations like Bharti Airtel, Hindustan Unilever and Unilever. Prior to
joining Infosys, Krish was the Head of HR for South Asia at Philips. In his wide
ranging experience in these organizations, he has led the transformation of HR
into a strategic partner, facilitated organization-wide transformation and
capability development, and was instrumental in building a strong talent pool
through a series of leadership development initiatives.
Krish holds a postgraduate diploma in HR from XLRI, Jamshedpur, and has
received an executive certificate in Strategy and Organization from the
Stanford Graduate School of Business.
Krish is an avid reader, loves wildlife photography, and trekking. A football
enthusiast, he occasionally runs half-marathons. He is passionate about
teaching and exploring new ideas in HR and organization development. Krish is
based in Bangalore.
Manish Tandon
Head, Healthcare, Insurance and Life Sciences
Head, High-Tech

Manish Tandon is an Executive Vice President and the Head of the Healthcare,
Insurance and Life Sciences unit at Infosys. He is also responsible for the High-
Tech manufacturing service line.
Manish is responsible for overseeing services and solutions for global clients.
He manages critical relationships with client executives, industry analysts, deal
consultants, and anchors the training and development of key personnel.
Manish is responsible for crafting and delivering business and technology
solutions, while working with a globally distributed set of associates.
Additionally, he is also on the Board of Infosys Public Services and Infosys
Lodestone.
Previously, Manish was the Global Delivery Head of IT services for Financial
Services and Insurance (FSI), responsible for nearly 35 percent of Infosys
revenues. Prior to his stint with FSI, he reinforced the testing business for
Infosys, doubling the revenues in three years. He accomplished this by
improving margins, business mix and market positioning. Manish has around
22 years of industry experience, including three years of entrepreneurial
experience.
Manish joined Infosys in 1996 and has performed multiple roles in business unit
management, delivery management, sales, and client relationship
management. His contributions have been recognized internally in the areas of
sales and account management, customer satisfaction and people
development.
Manish has a bachelor’s degree in engineering from the Indian Institute of
Technology, Kanpur, and a post graduate diploma from the Indian Institute of
Management, Bangalore.

Ramadas Kamath U.
Head, Infrastructure, Facilities, Administration, Security, and Sustainability
Ramadas Kamath is an Executive Vice President and the Head of Infrastructure,
Facilities, Administration, Security, and Sustainability. In this role, he is
responsible for the management and administration of the company's facilities
worldwide. From managing infrastructure growth to ensuring physical security
across campuses, Ramadas has been instrumental in ensuring the company’s
evolution as a global IT leader. This is reflected across the locations and
facilities where Infosys operates.
Ramadas has over 30 years of experience. He joined the Accounts department
of Infosys in 1994 and was responsible for accounts, taxation, and
administration. Later, he shifted to the Infrastructure and Facilities
department.
Ramadas is a Fellow of the Institute of Chartered Accountants of India and
holds a bachelor’s degree in business management.
Europe:
 Austria
 Belgium
 Czech Republic
 Denmark
 Finland

 France
 Germany
 Hungary
 Ireland
 Italy
 Norway
 Poland
 Portugal
 Romania
 Russia
 Slovakia
 Spain
 Sweden
 Switzerland
 The Netherlands
 United Kingdom
 Vienna
BUSINESS FUNCTIONS.
 Energy utilities.
 Telecommunication Services
 Application Development and Maintenance
 Human Resource Development
 Health care
WORKING RELATIONSHIP BETWEEN INDIA AND EUROPE
INFOSYS COMPANIES.
Infosys,the Indian IT group, is now targeting faster growth in
Europe than in the rest of the world – in a rare example of a
developing world country treating the continent like an
emerging market.
BG Srinivas, Infosys’ former head of Europe, said the
company had an internal target of increasing the continent’s
share of group revenues from 25 to 40 per cent. As a result,
European revenues will have to grow much faster than the

rest of the group, which is already forecasting sales growth of
16-18 per cent this year, to about $5.6bn.
Lex Indian outsourcers Infosys profit drop sounds Indian
alert 20 questions S ‘Kris’ Gopalakrishnan, Infosys chief
executive India’s IT outsourcers poised for pick-up Infosys
warns of staffing challenge.
IN Technology
“It is a steep climb. Europe will be our second market behind
the US,” Mr Srinivas told the Financial Times.
In Europe, Infosys has achieved average revenue growth of
45 per cent a year in the past six years, excluding 2009. Most
of the growth came from outsourcing and transformation
projects, as well as software development.
In comparison, most European companies have seen anaemic
growth in revenues in recent months, as the continent’s
economic recovery has lagged behind other regions of the
world.
Infosys, one of India’s leading companies, is looking to
increase its presence in Europe and emerging markets, in an
attempt to reduce its dependence on the US.
Mr Srinivas said the group had just started to consider new
operations in Russia. He expected a decision in the next six
months. This would follow moves by Infosys to expand into
Brazil last year and Mexico the year before that. “The
opportunity is there [in Russia]. But we need to look at the
ease of doing business.”
He added that there was little desire to grow in eastern
Europe currently: “In Europe you can simply spread yourself
too thin. But the headroom in Europe to grow overall is

significant.”
He did not rule out purchases as part of the way of increasing
Europe’s share of group revenues but said the growth “does
not hinge on acquisitions”. He highlighted possibilities of
purchasing a company with revenues of $200m-$500m if it
gave a “step jump in Germany or France, or a specific
platform in the UK”. “We will not do something that dilutes
our business model,” he added.
One of Europe’s leading industrialists said he foresaw a wave
of acquisitions by emerging market companies in Europe: “I
don’t think you will see so many European companies buying
European companies, but rather Chinese, Brazilian, Indian
companies coming here.”
Mr Srinivas said Europe had had a difficult year in 2009 but
he expected it to recover soon. In the interview, which took
place before last week’s intensification of the Greek debt
crisis, he added: “The US has been leading the recovery [in
the west] but Europe will pick up soon.”
- Thankyou.
*********************************************************

Business Functions - Infosys(Assignment2)

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