FC Pro - An Introduction
- 1. Established in 1999 Recognised the need to develop an intelligent management system Developed in close proximity with some of the largest events in the UK Designed to assist event organisers when planning small, medium, and large exhibitions Fully integrates with every part of an event organisers business The only specialised provider of software packages unique to the events industry Bespoke solutions Specialised team with 20 years experience Who are D2i Systems?
- 2. Developed for complete in house event management services FC Pro designed as a fully integrated package Accelerates event management processes & makes organisers more efficient Locates information and data instantaneously at the press of a button Bespoke registration system allowing analysis of registration & event processes Event organisers completely self sufficient Event teams manage all their day to day tasks through FC Pro Allows managers & Directors to keep a closer eye on budgets An Introduction to FCPro
- 3. What is FC Pro?
- 4. History of FC Pro & D2i Systems 1999/00 : Spearhead commissioned D2i Systems Ltd to develop an in-house CRM for exhibitions such as DSEi, Offshore Europe, Oceanology International, Caspian Oil & Gas. Further areas of development were company financials, lead management, administration reports & an online exhibitor handbook. 2001/2002: DSEi & Offshore Europe was launched for the first time via FCPro, and further application developments were made to increase scope for Exhibitor Network (E-Net, online survey management & visitor registration) 2003: DSEi & Offshore Europe ran again with a resounding success, now integrating into web applications that interacted with exhibitors, visitors, contractors and partners. 2003: The Wellcome Trust build an onsite conference centre at their research centre in Hinxton and FCPro is installed to run their conference management. 2004: Integration of multi-languages such as Cyrillic, and the ability to interface with any accountancy package inluding SAGE, Protx, Great Plains. 2005: For the third cycle DSEi & Offshore Europe used the systems with unrivalled success. 2006: Reed Exhibitions Ltd buy the Spearhead portfolio and choose to keep FC Pro in place. In the same year D2i Systems develop systems for Intelligent Exhibitions to run 5 events globally. 2007: The 5 th consecutive show for DSEI & offshore Europe run, this time operated under the new owners. 2007/08: Farnborough International Airshow buy into FCPro and request the system be fully installed and integrated for the show in July 2008 including CRM database management, access management, ticketing, registration and exhibitor management 2008/09: Win contracts for Clarion Events, Niche Events, Forum Events, and Global transport forum providing systems and registration services to a number of high profile exhibitions 2009/10: Farnborough agree sole supply contract including: systems, smartRegister, Process unit, and trade ticketing, and also agree terms to provide our services for the Bahrain Airshow. In January 2010 planning begins on the delivery and roll out of FC Pro to Clarion on a global basis for 500 + users
- 5. Existing Client Base: SYSTEMS: TRADE REGISTRATION, eBADGING OR TICKETING:
- 6. What Does FCPro Cover? Web Interfaces: Exhibitor Network (E-net) Online stand enquiries/bookings Visitor ticketing/registration Exhibitor listing with exhibitor enhancement download Conference abstract submission Online survey/questionnaire manager Online merchant payment systems – Protx integration Sales Lead Management: Contact management E-mail & note making facility interfacing into Outlook Follow-up management system: next action date / last action date / categorisation Status manager: hot / warm / cold / dead Loss tracker: closed & won / closed & lost / proposal Views: list view / calendar view / all leads / my leads only Contract build & invoicing Web: E-Net for DSEi2007 FCPro: Lead Management
- 7. What Does FCPro Cover? Accounting: Interfaces with financial packages: SAGE, Great Plains Interfaces with online merchants services for credit cards Invoicing Crediting Purchase Orders Payment Entrees Aged debtor reports Marketing Suite: HTML email designer Bulk e-mail engine E-mail campaign monitor SMS mail engine Survey Management Appointment Management Online exhibitor list & PDF catalogue generator FCPro: Financials FCPro: E-mail Designer
- 8. What Does FCPro Cover? Registration: Trade visitor registration, reporting & online management Exhibitor registration, reporting & management Contractor registration & management – Photo upload Delegate Registration, reporting & management Public ticketing Registration allocations & restrictions i.e. FOC allocations Badging interfaces with printers: Evolis, Intermec, Zebra, Magicard, ITL Operations & Administration: Exhibitor list management Exhibitor handbook (E-net) text control: Active content Exhibitor handbook (E-net) access level control: exhibitor access, contractor access, sharer access Catalogue entry management: products & services, 100 word editorial, logo upload, facia board details Document store: health & safety docs, notes of guidance Sharer registration and exhibitor handbook access Task monitor: completed tasks by exhibitors – real-time FCPro: Exhibitor Task Monitor Web: Registration Page
- 9. What Does FCPro Cover? Database Management: Global database Data Selections: Expression builder, expression genie Data grouping: checklists, registrations, demographics Data analysis Data storage: documents, records, notes, emails, contact Security: Completely bespoke reports can be bolted on to FCPro as and when organisers require Standard reports: Listings, operational, registration, financial Verification pen: before data enters the database the system has a “holding pen” for access by police or security to “vet” any registrants wishing to access the event. Rejection / Pending / Standby / Cancelled / Accepted: Tracking systems through out the process, from web into the event database. Records can be assigned a status dependent on the organisers preference. Reporting: FCPro: Data Selection Tool FCPro: Badge Production
- 10. Clients & Testimonials “ Farnborough International Limited has worked with D2i Systems for the past year with a view to enhancing the B2B offering for the 2008 Airshow. They provide us with a multi-faceted and comprehensive CRM tool that has been invaluable and endlessly adaptable to meet the needs of a global exhibition. The CRM platform has been revelatory in delivering a cost-effective marketing solution, facilitating networking opportunities for blue-chips and SMEs, and collating data to enable new business development. The systems are as efficient and easy to use by exhibitors and visitors and have made life considerably easier for the Farnborough International exhibitions team. We look forward to continuing and evolving our relationship with D2i long into the future. ” “ DSEi has operated under D2i Systems since the show started in 1999, with the company offering us everything we need to deliver the show – from a strong sales and marketing database through registration, exhibitor network and financials. They offer an excellent and continually evolving CRM tool and a complete package for exhibitions. The systems are as efficient and easy to use by exhibitors and visitors as they are by the DSEi team, and we hope to continue our relationship with D2i long into the future.” “ D2i provided a smooth running operation for one of FIVE's major events. The database and badging system used was flawless and combined with the team's experience and dedication contributed to an extremely successful event. FIVE are looking at alternative ways in which the system can be incorporated in other areas of the business.“ “ D2i provides an all round package with a system that is both easy to use and efficient for organizers and their clients. We enjoy working with a fully integrated solution to exhibitor sales, administration, marketing, financials and registration. Their attention to detail and willingness to adapt and improve their system following feedback not only shows great vision but excellent client communication as well.” Tracey Bernholt, Exhibition Manager, Farnborough International Airshow. James Grant, Head of Sales, DSEi – Clarion Events Michelle Clover, Project & Events Manager, FIVE Venue. Versha Carter, Director, Intelligent Exhibitions Ltd
- 11. Summary Reduces costs as a result of managing processes in-house. Is fully automated, freeing organisers time which enables teams/ individuals to concentrate on essential tasks Allows the team managers / directors to manage and monitor show teams effectively Allows the organiser to manage their own visitors, exhibitors, contractors & partners via real-time web interfaces Allows organisers to monitor their marketing campaigns closely in REAL-TIME with the ability to generate personalised e-mail campaigns as often as they wish in an HTML format Interfaces with all functions within the show team roles to produce a comprehensive accounting system and produce budget analysis.
- 12. Summary FCPro means that an organiser has all the information they will ever need at their finger tips for example: Previous or existing financials, Registration attendance, Contact records, Sales notes, Contracts, Marketing emails, Previous or existing operations requirements, Onsite access Registration capacities. All within one CRM system!