NTGapps NTG LowCode Platform
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NTG Clarity Networks is a provider of digital transformation products and solutions, business process outsourcing, and system integration with over 600 employees worldwide. Their NTGapps platform simplifies digital transformation through no-code application development and end-to-end process automation. Key components of NTGapps include a workflow engine, form builder, business rules builder, integration builder, and security features. NTGapps can be used to develop applications across various industries for processes like customer service, sales automation, field workforce management, and more.
NTGapps NTG LowCode Platform
- 1. NTGapps Platform SIMPLIFYING DIGITAL TRANSFORMATION
- 2. SIMPLIFYING BUSINESS SOLUTIONS NTG CLARITY NETWORKS ABOUT NTG CLARITY NETWORKS A provider of Products and Solutions, Business Process Outsourcer, a System Integrator, and World Class Research & Development Lab FOUNDED IN 1992 2 600+ EMPLOYEES WORLDWIDE CANADA, USA, KSA, EGYPT, OMAN, KUWAIT, TURKIYE, IRAQ CLIENTS NTG Clarity has an extensive client list including industries such as Telecom, Energy, Government, Finance, Health among many others.
- 3. Toronto Ottawa Montreal Calgary Bahrain Pakistan India Malaysia INTERNATIONAL PROJECTS Vancouver Chicago Pennsylvania New Jersey Washington Barbados United Kingdom Albania Algeria Cairo Sudan Iraq Kuwait UAE Qatar Saudi Arabia Vanuatu Silicon Valley 4 Oman
- 4. 4 Software Solutions System Integration Research & Development Outsourcing of Finance, HRMS, Customer Care, IT Outsourcing/Offshoring and Managed Services Integrating people, processes, and technology within an organization’s ecosystem Performing cutting edge research to help companies imagine what comes next Awareness, Optimization, Performance NTG Clarity Solutions
- 5. The best choice for End-to-End Digital Process Automation
- 6. According to Gartner, 70% of new enterprise applications will be developed on no/low-code by 2024, compared to < 25% in 2020 > @CopyrightNTGClarityNetworksInc.2021
- 7. Digital Toolbox Advantages is the ultimate solution for your organizational efficiency Rapid Development With minimal coding required, Digital Toolbox is the optimal solution to get running quickly Flexible Architecture Digital Toolbox can be extended and tailored to your organization’s specific needs Easy Integration Digital Toolbox integrates with many enterprise IT systems easily and seamlessly Increase Tech ROI Digital Toolbox offers the ability to integrate other systems, aggregating their information into one platform Organizational Visibility See what’s happening across your organization’s IT systems with Digital Toolbox’s unified view World Class Support NTG Clarity professionals will be by your side, every step of the way to insure smooth operation and maintenance of your Digital Toolbox deployment Mobile Ready The Digital Toolbox mobile app allows users to access their platform anywhere, anytime Smooth Deployment With an excellent onboarding experience, Digital Toolbox offers a hassle free deployment for complex environments Digital Toolbox Advantages
- 8. Business Application - Challenges Time – Quality – Cost
- 9. Business Application - Challenges Communication People and Systems
- 10. NTGapps Main Components and Engines SLA Integration Builder Form Builder Business Rules Builder Security Schedule Engine Emails Listener Workflow Engine
- 11. NTGapps– Solution Stack The best choice for End-to-End Digital Process Automation Deployment flexibility Extensibility Covers all standard business processes Integration and collaboration Angular 14 Bootstrap Flutter Typescript Rest SOAP Messaging ESB DB connector Java 8 Spring MVC Hibernate ORM JDBC On Premise | Cloud PostgreSQL Oracle Digital Toolbox Core Engine Workflow Engine SLA and Schedule r Securit y Engine UI Designer Rules Builder Portal End-user and Admin Analytics ,Dashboards and Reports IOS and Android Mobile App Form Builder
- 12. Form Builder ‣ Graphically Design Forms ‣ Simple and intuitive interface ‣ Easy to use by business teams Support all field types for Portal and Mobile Form Builder ‣ Out of the Box Reporting ‣ Electronic Documents
- 13. Business Rules Builder ‣ Rules on filed level ‣ Rules on Record level ‣ Build Business Rules in simple and easy way Business Rules Builder ‣ Basic Rules ‣ Event Driven Rule ‣ Conditional Rules
- 14. Workflow Engine ‣ Configure and Automate your business process in No Time ‣ Manage Tasks, agile view. ‣ Tasks dashboard organizer ‣ Notifications and Alerts Workflow Engine ‣ Built-in SLA with processes tasks ‣ Flexible Assignation Mechanism ‣ Integrate with other processes or systems
- 15. Other Compoenents SLA Schedule Engine Emails Listener ‣ Event driven actions ‣ Scheduled Actions (Per business rule) ‣ Schedule Reporting Process ‣ Building SLA and OLAs for projects and teams ‣ Aggerated Alerts and notification (Emails and SMS)
- 16. Integration Builder SOAP and REST Web-Service ESB: IBM MB, Tibco, OSB, Fuse, Active-MQ, Rabbit-MQ ‣ Integrate with other system with ease ‣ Integration with no-code or effort Integration Builder
- 17. Security Engine ‣ Full Access Control on users and groups for : ‣ Form Level ‣ Filed Level ‣ Integration with Active Directory ‣ Privilege Management based on company hierarchy ‣ Data Privacy Management Application Security & Data Privacy
- 18. Dashboard Builder Visualize Data and Business KPIs ‣ Built in Data Visualization Tool to create ‣ Interactive dashboard ‣ KPIs Monitoring ‣ Draw insight from the data ‣ Internal Data ‣ External Data (DB Repositories )
- 19. Code-less Native Mobile Apps • Native Mobile application experience • To Do List with task management • All applications created by user are published as portal and native iOS and Android Apps Rapid Mobile App-Native iOS and Android
- 20. @CopyrightNTGClarityNetworksInc.2022 Use Case Summary Use Case 1 Use Case 2 Innovation Customer Experience Efficiency Demand Forecasting Automation & Prediction Models Pharma – Drug demand Telecom – Predict store-specific devices and SIMs Financial – Predict ATM-specific cash Quickly adapt to market Business Growth Eliminate stock shortages and wastage Demand-driven inventory 200 pharmacies 1,000 stores x 500 SKUs and SIMs Commercial - 90 days Corporate Card & Payment Processing Automation Automate Payment Gateway Process KYC, issue, process B2B: Payment card as-a-service Branded cards Automated service launch First iteration - 4 hrs PoC - 3 days Commercial - 45 days 100,000 transactions/month per corporate client Results
- 21. @CopyrightNTGClarityNetworksInc.2022 Use Case Summary Innovation Customer Experience Efficiency Business Growth Results Use Case 3 Use Case 4 Use Case 5 Network Rollout Automation Automate end-to-end processes – Rollout, Upgrade, Dismantle, Health and Safety Checks integrating with Remedy Enhance team efficiency by 25% Faster service delivery Reduced coordination calls and e-mails Ensured quality and health & safety Commercial - 120 Days Telecom SIM issuance ID confirmation System leveraged OCR and image recognition to validate IDs KYC assurance Fraud reduction and regulatory compliance Automated Ticket Resolution Automated ticket resolution including integration with CRM, Billing, HLR, IN Team performance increased 125% Reduced wait time from 48 hours to 14 minutes Reduced support staff required from 15 to 1 Commercial - 60 Days 13 scenarios, 40,000 tickets per day
- 22. @CopyrightNTGClarityNetworksInc.2022 Use Case 5 Summary: Automatic Customer Ticket Resolution for Tier 1 Telecom Operator Situation • 15 agents resolve tickets across disparate systems manually Problem • Customer experience compromised by 48 hour resolution time due to complexity and number of systems: IN, Billing, HLR, etc. Action • Full automation of ticket resolution process • Legacy systems integration to automatically perform actions • Verifies issue resolution and updates CRM and informs customer Result • Better customer experience, operational efficiency and cost reduction 30M subs 15 Agents 48 hr /ticket 1 Agent 14 min /ticket
- 23. Tier I Operator – 30 M Customer Base: Sample Scenarios 1. Diamond installation 2. NTS Termination 3. Cancel SSS 4. Remove MDC flag ‘foreigner’ 5. Remove MDC flag ‘Egyptian’ 6. Freeze Issue 7. Failed Migration. 8. Pending Payment 9. SR voice activation failed 10. CSO recycling 11. Sub-inactive remove offer 12. Voice failed wrong path. 13. BT Capping 14. Submitted orders 15. Missing IN & HLR 16. Pending Request 17. etc.
- 24. ML and AI: First Step
- 25. Automatic Ticket Resolution Business Case Calculation • Number over 14 L2 support resources (SAR 18,500/Month each person) • Start saving after one year – Total Saving over 10M SAR / 5 years Y0 Y1 Y2 Y3 Y4 Y5 Total Application Cost 1,000,000 1,000,000 Implementation 1,750,000 1,750,000 Integration 1,750,000 1,750,000 Support 200,000 200,000 200,000 200,000 200,000 1,000,000 Total 4,500,000 200,000 200,000 200,000 200,000 200,000 5,500,000 Monthly Salary 18,500 L2 Support 14 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000 Total Saving 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000 Net Saving (4,500,000) 2,908,000 2,908,000 2,908,000 2,908,000 2,908,000 10,040,000 Saving Y/Y (1,592,000) 1,316,000 4,224,000 7,132,000 10,040,000 10,040,000 Automatic Tickets Resolution Saving Automatic Tickets Resolution Application Costing
- 26. For building web applications with responsive mobile interface and minimal code required Application Factory With easy-to-use Graphical Interface Designer Build Forms Design and Monitor usage of processes via task notifications and tracking Easy Process Design Digital Toolbox Features
- 27. Digital Toolbox Advantages Digital Transformation Digital Toolbox Applications and Use Cases Customer Service Portals Web and Mobile based Customer Service Portals with functions including Service Inquiry, Bill Payment, New Service Purchase and More! Order Entry and Management Enable service requests from web and mobile, integrated with back- office systems, while tracking entire request lifecycle through request fulfillment process Enterprise Automation Mobility in Action
- 28. Digital Toolbox Applications and Use Cases Salesforce Automation provide the sales force the ability to sell products and services while integrating with various corporate applications, such as CRM, accounting systems, and office productivity tools Field Workforce Automation allow field staff to manage work orders and field service requests while enhancing customer service and work visibility across your organization Enterprise Automation and Digital Transformation platform to build end to end applications with process automation for enterprise use offering develop once and run everywhere with minimal code Rapid Process Development Enhance your processes with fast deployment. Develop and test new KPIs and verify their feasibility. Monitor process uptake with clear and comprehensive dashboards
- 29. Digital Toolbox Advantages is the ultimate solution for your organizational efficiency Digital Toolbox Advantages e-Procurement Manage your procurement process and control costs by allowing the right people access to information across business units e-Invoicer Addresses the dynamic needs of B2B invoicing, payments and relationship management
- 30. Ashraf Fayed afayed@ntgclarity.com Mobile 00966-54-203-6666 Please contact us to discuss your specific needs Thank You